public ActionResult Update(string id)
{
if (Session["userid"] == null)
{
return(RedirectToAction("Login", "Account"));
}
else
{
if (WebConfigure.GetLoginPortal() == "true" && Common.GetUserXupj().ToLower() != Session["username"].ToString().ToLower())
{
return(RedirectToAction("Login", "Account"));
}
ViewBag.Domain = WebConfigure.GetDomain() + "/Upload/TechnicalRequestAttachments/";
if (id != null)
{
string ticketCategory = _ticketBs.GetCategoryName(id);
var ticket = _ticketBs.GetByTicketNumber(id);
var ticketParticipants = _ticketParticipantBusinessService.GetByTicket(ticket.TicketId);
if (!((ticket.Status.Equals(2) && Convert.ToInt32(Session["userid"]) == ticket.Responder) || (ticket.Status.Equals(1) && Convert.ToInt32(Session["userid"]) == ticket.Submiter)))
{
return(Content("<script language='javascript' type='text/javascript'>alert('You are Not Included with This Technical Request'); location.href = '" + WebConfigure.GetDomain() + "/MyTechnicalRequest';</script>"));
}
if (Convert.ToInt32(Session["DelegateStatus"]) == 1)
{
return(Content("<script language='javascript' type='text/javascript'>alert('Cant Update Technical Request During Delegation Period'); location.href = '" + WebConfigure.GetDomain() + "/MyTechnicalRequest';</script>"));
}
if (ticket.Status == 1 && ticket.Submiter != Convert.ToInt32(Session["userid"]))
{
return(Content("<script language='javascript' type='text/javascript'>alert('The Technical Request is Not Found'); location.href = '" + WebConfigure.GetDomain() + "/TechnicalRequest';</script>"));
}
var responder = _userBusinessService.GetDetail(ticket.Responder);
var attachments = _ticketAttachmentBs.GetFullByTicketId(ticket.TicketId);
List <TicketAttachmentsAPI> listAttachment = new List <TicketAttachmentsAPI>();
string attachmentsPath = System.Web.HttpContext.Current.Server.MapPath("~/Upload/TechnicalRequestAttachments/");
if (attachments != null)
{
foreach (var attachment in attachments)
{
string[] imgExt = { ".jpg", ".png", ".jpeg", ".gif", ".bmp", ".tif", ".tiff" };
if (imgExt.Contains(Path.GetExtension(attachment.Name)))
{
listAttachment.Add(new TicketAttachmentsAPI
{
Id = attachment.TicketAttachmentId,
Name = Common.ImageToBase64(attachmentsPath + attachment.Name),
Level = attachment.LevelUser,
Type = Path.GetExtension(attachment.Name),
NameWithOutBase64 = attachment.Name
});
}
else
{
listAttachment.Add(new TicketAttachmentsAPI
{
Id = attachment.TicketAttachmentId,
Name = attachment.Name,
Level = attachment.LevelUser,
Type = Path.GetExtension(attachment.Name),
NameWithOutBase64 = attachment.Name
});
}
}
}
var tags = _articleTagBs.GetTagsByTicket(ticket.TicketId);
WarrantyTypeBusinessService warrantyTypeBusinessService = Factory.Create <WarrantyTypeBusinessService>("WarrantyType", ClassType.clsTypeBusinessService);
ViewBag.warrantyType = warrantyTypeBusinessService.Get();
ViewBag.Ticket = ticket;
ViewBag.Attachments = listAttachment;
ViewBag.Tags = tags;
ViewBag.Responder = responder;
if (ticketParticipants != null)
{
ViewBag.Participants = _ticketParticipantBusinessService.GetParticipantWithName(ticketParticipants);
}
ViewBag.Recent = TechnicalRequest.GetRecentTR(Convert.ToInt32(Session["userid"]));
SetListDropdown(int.Parse(Session["userid"].ToString()));
return(View("../TechnicalRequest/Update" + ticketCategory));
}
return(RedirectToAction("Index", "MyTechnicalRequest"));
}
}
// GET: Admin/HelpDesk/Detail/5
public ActionResult Detail(int?id)
{
if (Common.CheckAdmin())
{
return(RedirectToAction("Login", "Default"));
}
if (id == null)
{
return(RedirectToAction("Index", "HelpDesk"));
}
Ticket ticket = _ticketBusinessService.GetDetail(int.Parse(id.ToString()));
if (ticket == null)
{
return(HttpNotFound());
}
#region Involved Users
List <int> involvedIdList = new List <int> {
ticket.Submiter
};
if (ticket.Responder != 0)
{
involvedIdList.Add(ticket.Responder);
}
var participants = _ticketParcipantBusinessService.GetByTicket(ticket.TicketId);
if (participants != null)
{
foreach (var participantItem in participants)
{
involvedIdList.Add(participantItem.UserId);
}
}
ViewBag.Participants = _ticketParcipantBusinessService.GetParticipantWithName(participants);
ViewBag.IsInvolved = false;
if (involvedIdList.Contains(Convert.ToInt32(Session["useridbackend"])))
{
ViewBag.IsInvolved = true;
}
#endregion
if (ticket.Status.Equals(6) || ticket.Status.Equals(3))
{
TicketResolution ticketResolution = _ticketResolutionBusinessService.GetByTicket(int.Parse(id.ToString()));
DateTime createdAt = DateTime.Parse(ticketResolution.CreatedAt.ToString());
string commenterAs = null;
if (ticketResolution.UserId.Equals(ticket.Submiter))
{
commenterAs = "Submiter";
}
else if (ticketResolution.UserId.Equals(ticket.Responder))
{
commenterAs = "Responder";
}
var commenterName = _userBusinessService.GetDetail(ticketResolution.UserId).Name;
JsonResolution resolution = new JsonResolution()
{
Day = createdAt.ToString("dddd, dd MMMM yy"),
Time = createdAt.ToString("hh:mm tt"),
CommenterName = commenterName,
CommenterAs = commenterAs,
Description = ticketResolution.Description
};
ViewBag.Resolution = resolution;
ViewBag.ResolutionData = ticketResolution;
var submiterRatingBack = _ratingBusinessService.GetRatingFromSubmiter(ticket.TicketId, ticket.Submiter);
ViewBag.IsRatedBySubmiter = false;
if (submiterRatingBack != null)
{
ViewBag.IsRatedBySubmiter = true;
}
}
#region Attachments
var attachments = _ticketAttachmentBusinessService.GetFullByTicketId(ticket.TicketId);
List <TicketAttachmentsAPI> listAttachment = new List <TicketAttachmentsAPI>();
string attachmentsPath = System.Web.HttpContext.Current.Server.MapPath("~/Upload/TechnicalRequestAttachments/");
if (attachments != null)
{
string[] imgExt = { ".jpg", ".png", ".jpeg", ".gif", ".bmp", ".tif", ".tiff" };
foreach (var attachment in attachments)
{
if (imgExt.Contains(Path.GetExtension(attachment.Name)))
{
listAttachment.Add(new TicketAttachmentsAPI
{
Id = attachment.TicketAttachmentId,
Name = Common.ImageToBase64(attachmentsPath + attachment.Name),
Level = attachment.LevelUser,
Type = Path.GetExtension(attachment.Name),
NameWithOutBase64 = attachment.Name,
Uri = Common.GetDomainSecure() + "/Upload/TechnicalRequestAttachments/" + attachment.Name
});
}
else
{
listAttachment.Add(new TicketAttachmentsAPI
{
Id = attachment.TicketAttachmentId,
Name = attachment.Name,
Level = attachment.LevelUser,
Type = Path.GetExtension(attachment.Name),
NameWithOutBase64 = attachment.Name,
Uri = Common.GetDomainSecure() + "/Upload/TechnicalRequestAttachments/" + attachment.Name
});
}
}
}
ViewBag.Attachments = listAttachment;
#endregion
ViewBag.CategoryName = _ticketCategoryBusinessService.GetDetail(ticket.TicketCategoryId).Name;
var userData = _userBusinessService.GetDetail(ticket.Submiter);
ViewBag.Submiter = userData;
ViewBag.SubmiterUserId = ticket.Submiter;
ViewBag.Responder = ticket.Responder == 0 ? null : _userBusinessService.GetDetail(ticket.Responder);
ViewBag.Tags = _articleTagBusinessService.GetTagsByTicket(ticket.TicketId);
ViewBag.Ticket = ticket;
ViewBag.Area = userData.AreaName;
ViewBag.Branch = userData.BranchName;
ViewBag.RoleId = userData.RoleId;
ViewBag.RoleName = userData.RoleId == 0 ? "-" : _userRoleBusinessService.GetDetail(userData.RoleId).Name;
ViewBag.UserLevelName = userData.RoleId == 0 ? "-" : _userRoleBusinessService.GetDetail(userData.RoleId).Description;
ViewBag.Stars = _ratingBusinessService.GetRatingFromResponder(ticket.TicketId, ticket.Responder);
ViewBag.StarsResponder = _ratingBusinessService.GetRatingFromSubmiter(ticket.TicketId, ticket.Submiter);
return(View(ticket));
}
