/// <summary>
/// Trigger every event before the new step
/// Do not send messages, use NextStep for that
/// </summary>
public override async void PreStep()
{
MessageProcessor?.ClearMessagesPerPeriod();
ForgettingModel?.InitializeForgettingProcess();
// Databases
if (HasEmail)
{
Email.ForgettingProcess(Schedule.Step);
}
_newInteractionCounter = 0;
var isolated = Cognitive.InteractionPatterns.IsIsolated(Schedule.Step);
HandleStatus(isolated);
// intentionally after Status
HandleCapacity(isolated, true);
// Task manager
if (!Cognitive.TasksAndPerformance.CanPerformTask)
{
return;
}
async Task <bool> ProcessWorkInProgress()
{
while (Capacity.HasCapacity && Status != AgentStatus.Offline)
{
try
{
var task = await TaskProcessor.Receive(Schedule.Step).ConfigureAwait(false);
switch (task.Parent)
{
case Message message:
// When Schedule.Type is Intraday, messages are treated as tasks and stored in task.Parent attribute
// Once a message (as a task) is receive it is treated as a message
if (!task.IsStarted)
{
ActMessage(message);
}
WorkOnTask(task);
break;
default:
WorkInProgress(task);
break;
}
}
catch (Exception exception)
{
var exceptionDispatchInfo = ExceptionDispatchInfo.Capture(exception);
exceptionDispatchInfo.Throw();
}
}
// If we didn't deschedule then run the continuation immediately
return(true);
}
await ProcessWorkInProgress().ConfigureAwait(false);
if (Schedule.Type <= TimeStepType.Daily)
{
ActEndOfDay();
}
}