public ActionResult AddTicket(TaksAdmon ticket)
{
int error = 0;
int newID = 0;
if (ticket.IdTaksTipo == -1 || ticket.Id_CA_Area == -1 || ticket.IdTaksTipo == -1)
{
ViewBag.Empresas = tickets.DataSourceEmpresas();
ViewBag.Areas = tickets.ListAreas();
ViewBag.TaskTipos = tickets.ListTaskTipo();
return(View("~/Views/Tickets/CreateNew.cshtml", ticket));
}
ticket.IdEstatusTaks = 2;
ticket.Creadopor = int.Parse(Session["IdUser"].ToString());
ticket.FAlta = DateTime.Now;
ticket.Activo = true;
error = tickets.InsertTicket(ticket, out newID);
foreach (Usuarios u in tickets.GetUsuariosArea(ticket.Id_CA_Area.Value))
{
notify.CreateNotification("ha creado un nuevo ticket: ", ticket.Asunto, Url.Action("TicketDetail", "Tickets", new { ticketID = newID }), u.Id_Usuario, ticket.Creadopor, "receipt", true);
}
//notify.CreateNotification("ha creado un nuevo ticket: ", ticket.Asunto, Url.Action("TicketDetail", "Tickets", new { ticketID = newID }), 3045, ticket.Creadopor, "receipt");
//notify.CreateNotification("ha creado un nuevo ticket: ", ticket.Asunto, Url.Action("TicketDetail", "Tickets", new { ticketID = newID }), 1, ticket.Creadopor, "receipt");
//notify.CreateNotification("ha creado un nuevo ticket: ", ticket.Asunto, Url.Action("TicketDetail", "Tickets", new { ticketID = newID }), 3030, ticket.Creadopor, "receipt");
return(Redirect(string.Format("TicketDetail?ticketID={0}&status={1}", newID, 1)));
}
public ActionResult AlterStatus(int id, int status)
{
int error; //If 0 then error
TaksAdmon info = tickets.GetRawTicket(id);
if (info.IdEstatusTaks != 3 && info.IdEstatusTaks != 4) //Cuando el ticket no se ha cerrado aún
{
switch (status)
{
case 2:
info.IdEstatusTaks = status;
break;
case 3:
info.IdEstatusTaks = status;
info.FCierre = DateTime.Now;
//notify.CreateNotification(string.Format("ha marcado tu ticket ({0}) como", info.Asunto), "Aprobado", info.IdTaks.ToString(), info.Creadopor, int.Parse(Session["IdUser"].ToString()), "check_circle");
notify.CreateNotification(string.Format("ha marcado tu ticket ({0}) como", info.Asunto), "Completado", Url.Action("TicketDetail", "Tickets", new { ticketID = info.IdTaks }), info.Creadopor, int.Parse(Session["IdUser"].ToString()), "check_circle", true);
break;
case 4:
info.IdEstatusTaks = status;
info.FCierre = DateTime.Now;
//notify.CreateNotification(string.Format("ha marcado tu ticket ({0}) como", info.Asunto), "Rechazado", info.IdTaks.ToString(), info.Creadopor, int.Parse(Session["IdUser"].ToString()), "check_circle");
notify.CreateNotification(string.Format("ha marcado tu ticket ({0}) como", info.Asunto), "Cancelado", Url.Action("TicketDetail", "Tickets", new { ticketID = info.IdTaks }), info.Creadopor, int.Parse(Session["IdUser"].ToString()), "check_circle", true);
break;
case 5:
if (info.IdEstatusTaks != 5)
{
info.IdEstatusTaks = status;
//notify.CreateNotification("ha revisado tu ticket ", string.Format("({0})", info.Asunto), info.IdTaks.ToString(), info.Creadopor, int.Parse(Session["IdUser"].ToString()), "cancel");
notify.CreateNotification("ha revisado tu ticket ", string.Format("({0})", info.Asunto), Url.Action("TicketDetail", "Tickets", new { ticketID = info.IdTaks }), info.Creadopor, int.Parse(Session["IdUser"].ToString()), "cancel", true);
}
break;
}
}
else if (status == 3 || status == 4) //Cuando se ha cerrado el ticket, actualizar
{
info.IdEstatusTaks = status;
switch (status)
{
case 3:
//notify.CreateNotification(string.Format("ha marcado tu ticket ({0}) como", info.Asunto), "Aprobado", info.IdTaks.ToString(), info.Creadopor, int.Parse(Session["IdUser"].ToString()), "check_circle");
notify.CreateNotification(string.Format("ha marcado tu ticket ({0}) como", info.Asunto), "Completado", Url.Action("TicketDetail", "Tickets", new { ticketID = info.IdTaks }), info.Creadopor, int.Parse(Session["IdUser"].ToString()), "check_circle", true);
break;
case 4:
//notify.CreateNotification(string.Format("ha marcado tu ticket ({0}) como", info.Asunto), "Rechazado", info.IdTaks.ToString(), info.Creadopor, int.Parse(Session["IdUser"].ToString()), "cancel");
notify.CreateNotification(string.Format("ha marcado tu ticket ({0}) como", info.Asunto), "Cancelado", Url.Action("TicketDetail", "Tickets", new { ticketID = info.IdTaks }), info.Creadopor, int.Parse(Session["IdUser"].ToString()), "cancel", true);
break;
}
info.FCierre = DateTime.Now;
info.IdAtencion = int.Parse(Session["IdUser"].ToString());
}
error = tickets.ChangeStatus(info); //Cambiamos el estado del ticket
return(Json(new
{
msg = "Successfully added "
}));
}
