private void notifyAgentState(Device device, SwitchAgentState state, CtiServiceSwitch @switch)
{
var agentStateMessage = new AgentStateMessage {
AgentId = device.Agent.Id,
DeviceId = device.Id,
State = state,
};
@switch.SendMessage(device, agentStateMessage);
}
private SwitchAgentState getSwitchAgentState(AgentState state)
{
SwitchAgentState result = SwitchAgentState.LoggedOut;
switch (state.SwitchMode)
{
case AgentSwitchMode.LoggedIn:
result = SwitchAgentState.LoggedIn;
break;
case AgentSwitchMode.Ready:
result = SwitchAgentState.Available;
break;
case AgentSwitchMode.NotReady:
result = SwitchAgentState.Busy;
break;
case AgentSwitchMode.LoggedOut:
result = SwitchAgentState.LoggedOut;
break;
case AgentSwitchMode.WrapUp:
result = SwitchAgentState.WrapUp;
break;
case AgentSwitchMode.HandlingInteraction:
result = SwitchAgentState.HandlingInteraction;
break;
case AgentSwitchMode.NewReason:
result = SwitchAgentState.Unknown;
break;
default:
break;
}
return(result);
}
