/* --------------------------- Add Ticket Comment --------------------------- */
public async Task <Support_Tickets_Note> AddTicketComment(int ticketID, string comment)
{
var currentUser = await _authRepository.GetCurrentUser();
var support_Tickets_Notes = new Support_Tickets_Note
{
TicketNo = ticketID,
Notes = comment,
OasisComment = 1,
SavedUser = currentUser.FullNameEn,
SavedDate = DateTime.Now
};
await _unitOfWork.context.Support_Tickets_Notes.AddAsync(support_Tickets_Notes);
_unitOfWork.BeginTransaction();
await _unitOfWork.SaveAll();
await _unitOfWork.Commit();
var ticketToReturn = support_Tickets_Notes;
return(ticketToReturn);
}
/* ----------------------------- Add New Ticket ----------------------------- */
public async Task <Support_TicketsToList> AddTicket(Support_TicketsToRegister support_TicketsToRegister)
{
var currentUser = await _authRepository.GetCurrentUser();
var ticketToAdd = _mapper.Map <Support_Ticket>(support_TicketsToRegister);
ticketToAdd.TicketNo = await GenerateTicketNo(ticketToAdd.ClientID);
ticketToAdd.Status = Support_TicketsHelper.Status.Waiting;
ticketToAdd.SubmittedBy = currentUser.FullNameEn;
ticketToAdd.SubmittedOn = DateTime.Now;
var support_Tickets_Notes = new Support_Tickets_Note
{
TicketNo = ticketToAdd.SNo,
Notes = "Ticket Opened " + Environment.NewLine + ticketToAdd.ProblemDescription,
OasisComment = 1,
SavedUser = currentUser.FullNameEn,
SavedDate = DateTime.Now
};
ticketToAdd.Support_Tickets_Notes.Add(support_Tickets_Notes);
await _unitOfWork.context.Support_Tickets.AddAsync(ticketToAdd);
_unitOfWork.BeginTransaction();
await _unitOfWork.SaveAll();
if (support_TicketsToRegister.Attachments != null)
{
Files.UploadFiles(ticketToAdd.SNo, support_TicketsToRegister.Attachments);
}
await _unitOfWork.Commit();
var ticketToReturn = await GetTicketById(ticketToAdd.SNo);
return(ticketToReturn);
}
