protected void Page_Load(object sender, EventArgs e)
{
// user has selected a support ticket to be viewed. this page displays messages and information regarding support ticket selected
//checks if user has logged in
if (Session["admin"] == null) // if user is not logged in, redirect to login page
{
Response.Redirect("Login.aspx");
return;
}
// checks if support ticket is selected
if (Request.QueryString["ticketID"] == null) // if nothing selected, redirect back to SupportTicketList page
{
Response.Redirect("~/SupportTicketList.aspx");
}
else // if support ticket is selected, display the correct information and meessages related to it
{
List <MessageSupportTicket> supportTicketMsg = MessageSupportTicketDB.getMessage(SupportTicketDB.getSupportTicketbyID(Request.QueryString["ticketID"].ToString()));
rptMessages.DataSource = supportTicketMsg;
rptMessages.DataBind();
List <SupportTicket> supportTicketList = new List <SupportTicket>();
supportTicketList.Add(SupportTicketDB.getSupportTicketbyID(Request.QueryString["ticketID"].ToString()));
rptMemberInfoRedirect.DataSource = supportTicketList;
rptMemberInfoRedirect.DataBind();
}
}
// gets messages regarding supoprt ticket selected
protected string retrieveMessage(string memberID, string staffID, string reply, string datePosted)
{
if (MemberDB.getMemberbyID(memberID).Email == SupportTicketDB.getSupportTicketbyID(Request.QueryString["ticketID"].ToString()).Member.Email)
{
return(" <div class='item'> \n " +
" <div class='text'> \n " +
" <div class='heading'> \n " +
" <a class='text-success' href='#'>" + MemberDB.getMemberbyID(memberID).Name + "</a> \n " +
" <span class='date'>" + Convert.ToString(datePosted) + "</span> \n " +
" </div> \n " +
reply +
" </div> \n " +
" </div> \n ");
}
else
{
return(" <div class='item'> \n " +
" <div class='text'> \n " +
" <div class='heading'> \n " +
" <a href='#'> <Strong> (Staff) " + StaffDB.getStaffbyID(staffID).Name + " </strong> </a> \n " +
" <span class='date'>" + Convert.ToString(datePosted) + "</span> \n " +
" </div> \n " +
reply +
" </div> \n " +
" </div> \n ");
}
}
// adds support ticket to database
protected void btnSubmit_Click(object sender, EventArgs e)
{
int ticketIdentity = SupportTicketDB.insertTicket(tbxTitle.Text, txtArea.InnerText, DateTime.Now, "Pending", ddlUrgency.SelectedValue, MemberDB.getMemberbyEmail(Session["user"].ToString()).MemberID);
string ticketID;
ticketID = Utility.convertIdentitytoPK("TIC", ticketIdentity);
MessageSupportTicketDB.insertMemberMessage(txtArea.InnerText, DateTime.Now, SupportTicketDB.getSupportTicketbyID(ticketID), MemberDB.getMemberbyEmail(Session["user"].ToString()).MemberID);
Response.Redirect("ViewSupportTicket.aspx?ticketID=" + ticketID);
}
protected void btnSubmit_Click(object sender, EventArgs e)
{
int ticketIdentity = SupportTicketDB.insertTicket(tbxTitle.Text, txtArea.InnerText, DateTime.Now, "Pending", ddlUrgency.SelectedValue, MemberDB.getMemberbyEmail(Session["user"].ToString()).MemberID);
string ticketID = "TIC";
for (int x = 0; x < 9 - ticketIdentity.ToString().Length; x++)
{
ticketID += "0";
}
ticketID += ticketIdentity.ToString();
MessageSupportTicketDB.insertMemberMessage(txtArea.InnerText, DateTime.Now, SupportTicketDB.getSupportTicketbyID(ticketID), MemberDB.getMemberbyEmail(Session["user"].ToString()).MemberID);
Response.Redirect("ViewSupportTicket.aspx?ticketID=" + ticketID);
}
protected void Page_Load(object sender, EventArgs e)
{
// check if user is logged in
if (Session["user"] == null)
{
Session["pageRedirectAfterLogin"] = Request.RawUrl;
Response.Redirect("Login.aspx"); // not logged in, go to login page
return;
}
if (Request.QueryString["ticketID"] == null) // check if ticket is selected
{
Response.Redirect("~/SupportTicketList.aspx"); // if not selected, go back to list
}
else
{
if (SupportTicketDB.isTicketforMemberPresent(Request.QueryString["ticketID"].ToString(), MemberDB.getMemberbyEmail(Session["user"].ToString()).MemberID))
{
List <SupportTicket> ticketInfo = new List <SupportTicket>();
ticketInfo.Add(SupportTicketDB.getSupportTicketbyID(Request.QueryString["ticketID"]));
rptInfo.DataSource = ticketInfo;
rptInfo.DataBind();
if (ticketInfo[0].Status == "Closed")
{
btnSubmit.Visible = false;
txtMsg.Visible = false;
lblMessages.Visible = false;
}
// display messages for support ticket
List <MessageSupportTicket> supportTicketMsg = MessageSupportTicketDB.getMessage(SupportTicketDB.getSupportTicketbyID(Request.QueryString["ticketID"].ToString()));
rptMessages.DataSource = supportTicketMsg;
rptMessages.DataBind();
}
else
{
btnSubmit.Visible = false;
txtMsg.Visible = false;
lblMessages.Visible = false;
ScriptManager.RegisterClientScriptBlock(this, this.GetType(), "alertMessage", "alert('Inaccessible Page!')", true);
}
}
}
// insert support ticket into database
protected void btnSubmit_Click(object sender, EventArgs e)
{
MessageSupportTicketDB.insertMemberMessage(txtMsg.InnerText, DateTime.Now, SupportTicketDB.getSupportTicketbyID(Request.QueryString["ticketID"]), MemberDB.getMemberbyEmail(Session["user"].ToString()).MemberID);
Response.Redirect(Request.RawUrl);
}
// allows user to send messages
protected void btnSend_Click(object sender, EventArgs e)
{
MessageSupportTicketDB.insertAdminMessage(txtMsg.InnerText, DateTime.Now, SupportTicketDB.getSupportTicketbyID(Request.QueryString["ticketID"].ToString()), StaffDB.getStaffbyEmail(Session["admin"].ToString()).StaffID);
Response.Redirect(Request.RawUrl);
}
protected void Page_Load(object sender, EventArgs e)
{
if (Session["user"] == null)
{
Session["pageRedirectAfterLogin"] = Request.RawUrl;
Response.Redirect("Login.aspx");
return;
}
if (Request.QueryString["ticketID"] == null)
{
Response.Redirect("~/SupportTicketList.aspx");
}
else
{
List <MessageSupportTicket> supportTicketMsg = MessageSupportTicketDB.getMessage(SupportTicketDB.getSupportTicketbyID(Request.QueryString["ticketID"].ToString()));
rptMessages.DataSource = supportTicketMsg;
rptMessages.DataBind();
}
}