/// <summary>
/// Gets the contacts.
/// </summary>
/// <param name="contactId">The contact identifier.</param>
/// <param name="media">The media.</param>
/// <param name="tenantId">The tenant identifier.</param>
/// <returns></returns>
public static OutputValues GetContacts(SearchCriteriaCollection searchCriteriaCollection, string contactID, int tenantId, int pagemaxSize, List <string> attributesNames)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
OutputValues output = OutputValues.GetInstance();
try
{
RequestGetInteractionsForContact requestGetContacts = RequestGetInteractionsForContact.Create();
requestGetContacts.DataSource = new NullableDataSourceType(DataSourceType.Main);
requestGetContacts.SortCriteria = new SortCriteriaCollection();
SortCriteriaCollection sortCC = new SortCriteriaCollection();
SortCriteria sortc = new SortCriteria()
{
AttrName = InteractionSearchCriteriaConstants.StartDate, SortOperator = new NullableSortMode(SortMode.Descending), SortIndex = 0
};
sortCC.Add(sortc);
requestGetContacts.SortCriteria = sortCC;
requestGetContacts.SearchCriteria = searchCriteriaCollection;
StringList stringList = new StringList();
if (attributesNames != null && attributesNames.Count > 0)
{
for (int index = 0; index < attributesNames.Count; index++)
{
stringList.Add(attributesNames[index]);
}
}
requestGetContacts.AttributeList = stringList;
requestGetContacts.TenantId = tenantId;
requestGetContacts.ContactId = contactID;
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
logger.Info("---------------------------------------------------------");
IMessage message = Settings.UCSProtocol.Request(requestGetContacts);
if (message != null)
{
logger.Trace(message.ToString());
output.IContactMessage = message;
output.MessageCode = "200";
output.Message = "Get Interactions For Contact Successful";
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Don't Get Interactions For Contact Successful";
}
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Universal Contact Server protocol is Null or Closed";
logger.Warn("GetContacts() : Universal Contact Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error Occurred while Get Interactions For Contact request" + generalException.ToString());
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
/// <summary>
/// Gets the recent interaction list.
/// </summary>
/// <param name="mediaType">Type of the media.</param>
/// <param name="contactID">The contact unique identifier.</param>
/// <param name="tenantId">The tenant unique identifier.</param>
/// <param name="attributesNames">The attributes names.</param>
/// <returns></returns>
public static OutputValues GetRecentInteractionList(string contactID, int tenantId, string interactionID, List <string> attributesNames)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
OutputValues output = OutputValues.GetInstance();
try
{
RequestInteractionListGet requestInteractionListGet = RequestInteractionListGet.Create();
requestInteractionListGet.DataSource = new NullableDataSourceType(DataSourceType.Main);
requestInteractionListGet.SortCriteria = new SortCriteriaCollection();
SortCriteriaCollection sortCC = new SortCriteriaCollection();
SortCriteria sortc = new SortCriteria()
{
AttrName = InteractionSearchCriteriaConstants.StartDate, SortOperator = new NullableSortMode(SortMode.Descending), SortIndex = 0
};
sortCC.Add(sortc);
requestInteractionListGet.SortCriteria = sortCC;
SimpleSearchCriteria sSC1 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.MediaTypeId, AttrValue = "voice", Operator = new NullableOperators(Operators.NotEqual)
};
SimpleSearchCriteria sSC2 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.StartDate, AttrValue = DateTime.Now.ToString("yyyy") + "-" + DateTime.Now.Month.ToString() + "-" + (DateTime.Now.Day).ToString() + "T00:00:00.000Z", Operator = new NullableOperators(Operators.GreaterOrEqual)
};
SimpleSearchCriteria sSC3 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.Id, AttrValue = interactionID, Operator = new NullableOperators(Operators.NotEqual)
};
SimpleSearchCriteria sSC4 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.ContactId, AttrValue = contactID, Operator = new NullableOperators(Operators.Equal)
};
ComplexSearchCriteria cmpSC = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC.Criterias = new SearchCriteriaCollection();
cmpSC.Criterias.Add(sSC1);
ComplexSearchCriteria cmpSC2 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC2.Criterias = new SearchCriteriaCollection();
cmpSC2.Criterias.Add(sSC2);
ComplexSearchCriteria cmpSC3 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC3.Criterias = new SearchCriteriaCollection();
cmpSC3.Criterias.Add(sSC3);
ComplexSearchCriteria cmpSC4 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC4.Criterias = new SearchCriteriaCollection();
cmpSC4.Criterias.Add(sSC4);
SearchCriteriaCollection srchCrit = new SearchCriteriaCollection();
srchCrit.Add(cmpSC);
srchCrit.Add(cmpSC2);
srchCrit.Add(cmpSC3);
srchCrit.Add(cmpSC4);
requestInteractionListGet.SearchCriteria = new SearchCriteriaCollection();
requestInteractionListGet.SearchCriteria = srchCrit;
StringList stringList = new StringList();
if (attributesNames.Count > 0)
{
foreach (string attribute in attributesNames)
{
stringList.Add(attribute);
}
}
//stringList.Add("StartDate");
//stringList.Add("Subject");
requestInteractionListGet.AttributeList = stringList;
requestInteractionListGet.TenantId = tenantId;
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
IMessage response = Settings.UCSProtocol.Request(requestInteractionListGet);
if (response != null && response.Id == EventInteractionListGet.MessageId)
{
//EventInteractionListGet eventInteractionListGet = (EventInteractionListGet)response;
//if (eventInteractionListGet != null && eventInteractionListGet.InteractionData != null)
//{
// interactionDataList = eventInteractionListGet.InteractionData;
// logger.Info("------------RequestGetRecentInteractionList-------------");
// logger.Info("Media Type :" + mediaType);
// logger.Info("Contact ID :" + contactID);
// logger.Info("----------------------------------------------");
// logger.Trace(eventInteractionListGet.ToString());
// output.MessageCode = "200";
// output.Message = "Received Recent Interaction List Successfully";
// output.GetInteractionDataList = interactionDataList;
//}
output.MessageCode = "200";
output.Message = "Get Recent Interaction List Successful";
output.IContactMessage = response;
}
else
{
output.MessageCode = "2001";
output.Message = "Get Recent Interaction List Failed";
output.IContactMessage = response;
}
}
else
{
logger.Warn("GetRecentInteractionList() : Contact Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Request Get Recent Interaction List " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
output.IContactMessage = null;
}
return(output);
}
/// <summary>
/// Gets the recent interaction list.
/// </summary>
/// <param name="universalContactServerProtocol">The universal contact server protocol.</param>
/// <param name="mediaType">Type of the media.</param>
/// <returns></returns>
public static OutputValues GetRecentInteractionList(string mediaType, string contactID)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
OutputValues output = OutputValues.GetInstance();
try
{
RequestInteractionListGet requestInteractionListGet = RequestInteractionListGet.Create();
requestInteractionListGet.DataSource = new NullableDataSourceType(DataSourceType.Main);
requestInteractionListGet.SortCriteria = new SortCriteriaCollection();
SortCriteriaCollection sortCC = new SortCriteriaCollection();
SortCriteria sortc = new SortCriteria()
{
AttrName = InteractionSearchCriteriaConstants.StartDate, SortOperator = new NullableSortMode(SortMode.Descending), SortIndex = 0
};
sortCC.Add(sortc);
requestInteractionListGet.SortCriteria = sortCC;
SimpleSearchCriteria sSC1 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.MediaTypeId, AttrValue = mediaType.ToLower(), Operator = new NullableOperators(Operators.Equal)
};
SimpleSearchCriteria sSC2 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.StartDate, AttrValue = DateTime.Now.ToString("yyyy") + "-" + DateTime.Now.Month.ToString() + "-" + (DateTime.Now.Day).ToString() + "T00:00:00.000Z", Operator = new NullableOperators(Operators.GreaterOrEqual)
};
SimpleSearchCriteria sSC3 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.Status, AttrValue = ((int)Statuses.Stopped).ToString(), Operator = new NullableOperators(Operators.Equal)
};
SimpleSearchCriteria sSC4 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.ContactId, AttrValue = contactID, Operator = new NullableOperators(Operators.Equal)
};
ComplexSearchCriteria cmpSC = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC.Criterias = new SearchCriteriaCollection();
cmpSC.Criterias.Add(sSC1);
ComplexSearchCriteria cmpSC2 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC2.Criterias = new SearchCriteriaCollection();
cmpSC2.Criterias.Add(sSC2);
ComplexSearchCriteria cmpSC3 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC3.Criterias = new SearchCriteriaCollection();
cmpSC3.Criterias.Add(sSC3);
ComplexSearchCriteria cmpSC4 = new ComplexSearchCriteria()
{
Prefix = Prefixes.And
};
cmpSC4.Criterias = new SearchCriteriaCollection();
cmpSC4.Criterias.Add(sSC4);
SearchCriteriaCollection srchCrit = new SearchCriteriaCollection();
srchCrit.Add(cmpSC);
srchCrit.Add(cmpSC2);
srchCrit.Add(cmpSC3);
srchCrit.Add(cmpSC4);
requestInteractionListGet.SearchCriteria = new SearchCriteriaCollection();
requestInteractionListGet.SearchCriteria = srchCrit;
StringList stringList = new StringList();
stringList.Add("StartDate");
stringList.Add("Subject");
requestInteractionListGet.AttributeList = stringList;
requestInteractionListGet.TenantId = Settings.tenantDBID;
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
logger.Info("------------RequestGetRecentInteractionList-------------");
logger.Info("Media Type :" + mediaType);
logger.Info("Contact ID :" + contactID);
logger.Info("----------------------------------------------");
IMessage response = Settings.UCSProtocol.Request(requestInteractionListGet);
if (response != null)
{
logger.Trace(response.ToString());
output.IContactMessage = response;
output.MessageCode = "200";
output.Message = "Received Recent Interaction List Successfully";
}
else
{
output.IContactMessage = null;
output.MessageCode = "200";
output.Message = "Doesn't Received Recent Interaction List Successfully";
}
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Universal Contact Server protocol is Null or Closed";
logger.Warn("GetRecentInteractionList() : Contact Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Request Get Recent Interaction List " + generalException.ToString());
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
public static OutputValues GetInteractionList(string ownerID, int tenantId, List <string> attributesNames)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
OutputValues output = new OutputValues();
try
{
RequestInteractionListGet requestGetInteractionList = RequestInteractionListGet.Create();
//Inputs
//DataSource
requestGetInteractionList.DataSource = new NullableDataSourceType(DataSourceType.Main);
requestGetInteractionList.SortCriteria = new SortCriteriaCollection();
SortCriteriaCollection sortCC = new SortCriteriaCollection();
SortCriteria sortc = new SortCriteria()
{
AttrName = InteractionSearchCriteriaConstants.StartDate, SortOperator = new NullableSortMode(SortMode.Descending), SortIndex = 0
};
sortCC.Add(sortc);
requestGetInteractionList.SortCriteria = sortCC;
SimpleSearchCriteria sSC3 = new SimpleSearchCriteria()
{
AttrName = InteractionSearchCriteriaConstants.OwnerId, AttrValue = ownerID, Operator = new NullableOperators(Operators.Equal)
};
//SimpleSearchCriteria sSC4 = new SimpleSearchCriteria() { AttrName = InteractionSearchCriteriaConstants.MediaTypeId, AttrValue = "voice", Operator = new NullableOperators(Operators.Equal) };
SearchCriteriaCollection srchCrit = new SearchCriteriaCollection();
srchCrit.Add(sSC3);
requestGetInteractionList.SearchCriteria = srchCrit;
StringList stringList = new StringList();
if (attributesNames.Count > 0)
{
foreach (string attribute in attributesNames)
{
stringList.Add(attribute);
}
}
stringList.Add(InteractionSearchCriteriaConstants.MediaTypeId);
stringList.Add(InteractionSearchCriteriaConstants.Id);
stringList.Add(InteractionSearchCriteriaConstants.SubtypeId);
requestGetInteractionList.AttributeList = stringList;
requestGetInteractionList.TenantId = tenantId;
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
logger.Info("------------RequestGetInteractionList-------------");
logger.Info("OwnerID :" + ownerID);
logger.Info("TenantId :" + tenantId);
logger.Info("--------------------------------------------------");
IMessage message = Settings.UCSProtocol.Request(requestGetInteractionList);
if (message != null)
{
logger.Trace(message.ToString());
output.IContactMessage = message;
output.MessageCode = "200";
output.Message = "Getting Interactions For Agent Successful";
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Getting Interactions For Agent UnSuccessful";
}
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Universal Contact Server protocol is Null or Closed";
logger.Warn("GetInteractionList() : Universal Contact Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error Occurred while Get Interaction for Agent request" + generalException.ToString());
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}