public static List <SkillRealTimeModel> SkillActivtyToSkillActivityRealTimeModel(SkillActivityList Record)
{
List <SkillRealTimeModel> returnRecord = new List <SkillRealTimeModel>();
foreach (var item in Record.skillActivity)
{
SkillRealTimeModel single = new SkillRealTimeModel
{
AgentsACW = item.agentsACW,
AgentsAvailable = item.agentsAvailable,
AgentsIdle = item.agentsIdle,
AgentsLoggedIn = item.agentsLoggedIn,
AgentsUnavailable = item.agentsUnavailable,
ContactsActive = item.contactsActive,
QueueCount = item.queueCount,
InSLA = item.inSLA,
OutSLA = item.outSLA,
ServiceLevel = item.serviceLevel,
ServiceLevelGoal = item.serviceLevelGoal,
ServiceLevelThreshold = item.serviceLevelThreshold,
CampaignId = item.campaignId,
CampaignName = item.campaignName,
SkillId = item.skillId,
SkillName = item.skillName
};
returnRecord.Add(single);
}
return(returnRecord);
}
public static void GenerateObservations(int duration, int pauseInterval, string timeFormat)
{
List <SkillRealTimeModel> totalList = GetSkillActivities();
SkillSummaryList skillSummaryList = GetRTDSkillsSummary(DateTime.Now.AddHours(-4).ToString(), DateTime.Now.ToString());
#region CustomerLoyalty
List <int> customerLoyaltyIds = new List <int> {
352669, 352657, 346984, 355141, 355474, 355475, 355506, 352670
};
//for holdtime and longestqueue
List <Skillsummary> customerSkillList = skillSummaryList.skillSummaries.Where(t => customerLoyaltyIds.Contains(Convert.ToInt32(t.skillId))).ToList();
Dictionary <string, int> handLforcustomerloyalty = GetHoldTimeAndLongestQueue(customerSkillList);
//for agents state and summary
List <SkillRealTimeModel> CustomerLoyaltyList = totalList.Where(t => customerLoyaltyIds.Contains(t.SkillId)).ToList();
SkillRealTimeModel customerLoyaltyModel = GetStreamingDataModel(CustomerLoyaltyList, 277692, "Customer Loyalty");
customerLoyaltyModel.HoldTime = handLforcustomerloyalty["HoldTime"];
customerLoyaltyModel.LongestQueue = handLforcustomerloyalty["LongestQueue"];
var jsonString = JsonConvert.SerializeObject(customerLoyaltyModel);
var postToPowerBi = HttpPostAsync("https://api.powerbi.com/beta/4b700a32-7025-4159-a131-8e9c9057f203/datasets/7a938ee1-f3f8-47b7-89c6-9f185235d469/rows?key=wfUHBqHwYBQH0wLyBIHLekvIeZ7Yt6KE8zQ7MlfTUf4O%2FNMgOVEhmHigfBIyuuRlV7Ueg0Tcbf8N3Lm2vyaq2A%3D%3D", "[" + jsonString + "]"); // Add brackets for Power BI
#endregion
#region DataEntry
List <int> dateEntryIds = new List <int> {
352675, 352676, 352678, 352679, 491259
};
List <Skillsummary> dataentrySkillList = skillSummaryList.skillSummaries.Where(t => dateEntryIds.Contains(Convert.ToInt32(t.skillId))).ToList();
Dictionary <string, int> handLfordataentry = GetHoldTimeAndLongestQueue(dataentrySkillList);
List <SkillRealTimeModel> DataEntryList = totalList.Where(t => dateEntryIds.Contains(t.SkillId)).ToList();
SkillRealTimeModel DataEntryModel = GetStreamingDataModel(DataEntryList, 277722, "Fluent - DataEntry");
DataEntryModel.HoldTime = handLfordataentry["HoldTime"];
DataEntryModel.LongestQueue = handLfordataentry["LongestQueue"];
var dataentryjsonString = JsonConvert.SerializeObject(DataEntryModel);
var postTodataentryPowerBi = HttpPostAsync("https://api.powerbi.com/beta/4b700a32-7025-4159-a131-8e9c9057f203/datasets/677f0ce8-bde2-42f5-a201-0d5f398c1623/rows?key=LtLYkLl8zjktsKDNrC8ominN9ClAMfLCkPzrMmbQggPxnZIqQcn7I2hUtdVDvZNnLnCAgtsIZR0gWc4ZtC9UOQ%3D%3D", "[" + dataentryjsonString + "]"); // Add brackets for Power BI
#endregion
}
static SkillRealTimeModel GetStreamingDataModel(List <SkillRealTimeModel> Record, int campaignid, string campaignName)
{
SkillRealTimeModel returnRecord = new SkillRealTimeModel();
returnRecord.CampaignId = campaignid;
returnRecord.CampaignName = campaignName;
returnRecord.AgentsACW = Record.Sum(item => item.AgentsACW);
returnRecord.AgentsAvailable = Record.Sum(item => item.AgentsAvailable);
returnRecord.AgentsIdle = Record.Sum(item => item.AgentsIdle);
returnRecord.AgentsLoggedIn = Record.Sum(item => item.AgentsLoggedIn);
returnRecord.AgentsUnavailable = Record.Sum(item => item.AgentsUnavailable);
returnRecord.AgentsWorking = Record.Sum(item => item.AgentsWorking);
returnRecord.ContactsActive = Record.Sum(item => item.ContactsActive);
returnRecord.QueueCount = Record.Sum(item => item.QueueCount);
returnRecord.InSLA = Record.Sum(item => item.InSLA);
returnRecord.OutSLA = Record.Sum(item => item.OutSLA);
returnRecord.ServiceLevel = Record.Sum(item => item.ServiceLevel) / Record.Count;
returnRecord.ServiceLevelGoal = Record.Sum(item => item.ServiceLevelGoal) / Record.Count;
returnRecord.ServiceLevelThreshold = Record.Sum(item => item.ServiceLevelThreshold) / Record.Count;
return(returnRecord);
}