private async Task CheckNewThread(SocketMessage arg)
{
if (arg.Author.IsBot)
{
return;
}
if (arg.Channel.GetType() == typeof(SocketDMChannel))
{
if (BlockedUsers.Any(x => x == arg.Author.Id))
{
return;
}
if (CurrentTickets.Any(x => x.DMChannelID == arg.Channel.Id))
{
var ticket = CurrentTickets.Find(x => x.DMChannelID == arg.Channel.Id);
ticket.DMTyping.Typing = false;
if (ticket.DMTyping.TypingObject != null)
{
ticket.DMTyping.TypingObject.Dispose();
}
string msg = $"**[Ticketer] {arg.Author}** - {arg.Content}";
var tkchan = client.GetGuild(Global.SwissGuildId).GetTextChannel(ticket.TicketChannel);
await tkchan.SendMessageAsync(msg);
if (arg.Attachments.Count > 0)
{
foreach (var attc in arg.Attachments)
{
var bt = new WebClient().DownloadData(new Uri(attc.ProxyUrl));
File.WriteAllBytes(Environment.CurrentDirectory + $"{Path.DirectorySeparatorChar}{attc.Filename}", bt);
await tkchan.SendFileAsync(Environment.CurrentDirectory + $"{Path.DirectorySeparatorChar}{attc.Filename}", $"**[Ticketer]**");
}
}
}
else if (!Setups.ContainsKey(arg.Author.Id))
{
var msg = await arg.Channel.SendMessageAsync("Hello " + arg.Author.Mention + ", if you want to open a support ticket please click the checkmark, otherwise to delete this message click the X");
await msg.AddReactionsAsync(new IEmote[] { new Emoji("✅"), new Emoji("❌") });
Setups.Add(arg.Channel.Id, new KeyValuePair <ulong, string>(msg.Id, arg.Content));
}
}
else if (CurrentTickets.Any(x => x.TicketChannel == arg.Channel.Id))
{
//check snippets
await SnippetHandler(arg);
}
}
private async Task CheckNewThread(SocketMessage arg)
{
if (arg.Author.IsBot)
{
return;
}
if (arg.Channel.GetType() == typeof(SocketDMChannel))
{
if (BlockedUsers.Any(x => x == arg.Author.Id))
{
return;
}
if (CurrentTickets.Any(x => x.DMChannelID == arg.Channel.Id))
{
var ticket = CurrentTickets.Find(x => x.DMChannelID == arg.Channel.Id);
ticket.DmTyping.Typing = false;
if (ticket.DmTyping.TypingObject != null)
{
ticket.DmTyping.TypingObject.Dispose();
}
string msg = $"**[Ticketer] {arg.Author}** - {arg.Content}";
if (arg.Attachments.Count > 0)
{
foreach (var attc in arg.Attachments)
{
msg += $"\n**Attachment** - {attc.Url}";
}
}
await client.GetGuild(Global.SwissGuildId).GetTextChannel(ticket.TicketChannel).SendMessageAsync(msg);
}
else if (!Setups.ContainsKey(arg.Author.Id))
{
var msg = await arg.Channel.SendMessageAsync("Hello " + arg.Author.Mention + ", if you want to open a support ticket please click the checkmark, otherwise to delete this message click the X");
await msg.AddReactionsAsync(new IEmote[] { new Emoji("✅"), new Emoji("❌") });
Setups.Add(arg.Channel.Id, new KeyValuePair <ulong, string>(msg.Id, arg.Content));
}
}
else if (CurrentTickets.Any(x => x.TicketChannel == arg.Channel.Id))
{
//check snippets
await SnippetHandler(arg);
}
}
private async Task CheckInitThread(Cacheable<IUserMessage, ulong> arg1, ISocketMessageChannel arg2, SocketReaction arg3)
{
var usr = await arg2.GetUserAsync(arg3.UserId);
if (usr.IsBot)
return;
if (Setups.ContainsKey(arg2.Id))
{
var msg = await arg2.GetMessageAsync(Setups[arg2.Id].Key);
//checkmark
if (arg3.Emote.Equals(new Emoji("✅")))
{
if (client.GetGuild(Global.SwissGuildId).Users.Any(x => x.Id == usr.Id))
{
if (BlockedUsers.Any(x => x == usr.Id))
{
await arg2.SendMessageAsync("", false, new EmbedBuilder()
{
Title = "You are blocked!",
Description = "Looks like your blocked from creating support tickets :/",
Color = Color.Red
}.Build());
Setups.Remove(arg2.Id);
await msg.DeleteAsync();
return;
}
else
{
await msg.DeleteAsync();
var tmpmsg = await arg2.SendMessageAsync("**Creating support ticket with the staff team...**");
await CreateNewTicket(arg2, usr, Setups[arg2.Id].Value);
await tmpmsg.ModifyAsync(x => x.Embed = new EmbedBuilder()
{
Title = "Congrats! You are now talking with staff!",
Description = "Please note staff **Can** take moderation action for anything you say in a ticket. The same rules apply as the server.\n_This ticket may also be archived and used for training purposes._",
Color = Color.Green
}.Build());
}
}
else
{
await usr.SendMessageAsync("", false, new EmbedBuilder()
{
Title = "Sorry... :(",
Description = "The staff team does not accept tickets from users who are not in the server.",
Color = Color.Red
}.Build());
}
}
else if (arg3.Emote.Equals(new Emoji("❌"))) // xmark
{
Setups.Remove(arg2.Id);
await msg.DeleteAsync();
}
}
else if (closingState.Keys.Any(x => x.Key == arg2.Id))
{
var o = closingState.First(x => x.Key.Key == arg2.Id);
var msg = await arg2.GetMessageAsync(o.Key.Value);
if (arg3.Emote.Equals(new Emoji("❌")))
{
o.Value.Stop();
o.Value.Dispose();
closingState.Remove(o.Key);
await msg.DeleteAsync();
}
}
else if (WelcomeMessages.Contains(arg3.MessageId))
{
if (arg3.Emote.Equals(new Emoji("❌")))
{
var msg = await arg2.GetMessageAsync(arg3.MessageId);
await msg.DeleteAsync();
}
if (arg3.Emote.Equals(new Emoji("✅")))
{
var ticket = CurrentTickets.Find(x => x.TicketChannel == arg2.Id);
var msg = await arg2.GetMessageAsync(arg3.MessageId);
var dmchan = await client.GetUser(ticket.UserID).GetOrCreateDMChannelAsync();
var gusr = usr as SocketGuildUser;
await msg.DeleteAsync();
string tmsg = $"**[Staff] {(gusr.Nickname == null ? usr.ToString() : gusr.Nickname)}** - Hello! Swiss001 Support! How May I help you?";
await arg2.SendMessageAsync(tmsg);
await dmchan.SendMessageAsync(tmsg);
}
}
}
