public void GetComplainDetails(int ComplainID)
{
try
{
dynamic dt = objBSS.GetComplainDetailByComplainID(ComplainID);
if (dt.Rows.Count == 1)
{
pnlTicketInfo.Visible = true;
lblTicketNo.Text = dt.Rows[0]["TicketNo"];
lblLoggedDateTime.Text = Convert.ToString(dt.Rows[0]["LoggedDateTime"]);
tbLoggedBy.Text = dt.Rows[0]["LoggedBy"];
tbCallerName.Text = dt.Rows[0]["CallerName"];
tbCallerNumber.Text = dt.Rows[0]["CallerNumber"];
tbPOCName.Text = dt.Rows[0]["PoCName"];
tbPOCNumber.Text = dt.Rows[0]["PoCNumber"];
dtComplainReceived.SelectedDate = (DateTime)dt.Rows[0]["ComplaintReceivedDate"];
cmbAssignedDepartment.DataTextField = dt.Rows[0]["AssignDepartment"];
cmbAssignedDepartment.SelectedValue = Convert.ToString(dt.Rows[0]["AssignedDeptID"]);
cmbComplainStatus.DataTextField = dt.Rows[0]["ComplainStatus"];
cmbComplainStatus.SelectedValue = Convert.ToString(dt.Rows[0]["ComplaintStatusID"]);
cmbCaseCategory.DataTextField = dt.Rows[0]["ComplainType"];
cmbCaseCategory.SelectedValue = Convert.ToString(dt.Rows[0]["CaseCategoryID"]);
cmbInitialStatement.DataTextField = dt.Rows[0]["InitailStatement"];
cmbInitialStatement.SelectedValue = Convert.ToString(dt.Rows[0]["InitialStatementID"]);
cmbComplainType.DataTextField = dt.Rows[0]["ComplainType"];
cmbComplainType.SelectedValue = Convert.ToString(dt.Rows[0]["ComplaintTypeID"]);
cmbPOCStatus.DataTextField = dt.Rows[0]["PocStatus"];
cmbPOCStatus.SelectedValue = Convert.ToString(dt.Rows[0]["PoCStatusID"]);
cmbComplaintReportedVia.DataTextField = dt.Rows[0]["ComplaintReportedvia"];
cmbComplaintReportedVia.SelectedValue = Convert.ToString(dt.Rows[0]["ComplaintReportedviaId"]);
if (Convert.ToString(cmbInitialStatement.SelectedValue) == "1" || Convert.ToString(cmbInitialStatement.SelectedValue) == "2" || Convert.ToString(cmbInitialStatement.SelectedValue) == "3")
{
cntIntial_LinkDownDrops.Visible = true;
//pnlLinkDownToLatencyIssue.Visible = true;
cntemailIsuee.Visible = false;
//pnlEmailIssue.Visible = false;
cntBrowsingDeadIssue.Visible = false;
//pnlFlappingIssueToBrowsingIssue.Visible = false;
cntWebIssue.Visible = false;
//pnlWebsiteIssue.Visible = false;
cntServiceRequest.Visible = false;
//pnlServiceRequesttoMiscIssue.Visible = false;
}
if (Convert.ToString(cmbInitialStatement.SelectedValue) == "4" || Convert.ToString(cmbInitialStatement.SelectedValue) == "5")
{
cntIntial_LinkDownDrops.Visible = false;
//pnlLinkDownToLatencyIssue.Visible = true;
cntemailIsuee.Visible = false;
//pnlEmailIssue.Visible = false;
cntBrowsingDeadIssue.Visible = true;
//pnlFlappingIssueToBrowsingIssue.Visible = false;
cntWebIssue.Visible = false;
//pnlWebsiteIssue.Visible = false;
cntServiceRequest.Visible = false;
//pnlServiceRequesttoMiscIssue.Visible = false;
}
if (Convert.ToString(cmbInitialStatement.SelectedValue) == "6")
{
cntIntial_LinkDownDrops.Visible = false;
//pnlLinkDownToLatencyIssue.Visible = true;
cntemailIsuee.Visible = true;
//pnlEmailIssue.Visible = false;
cntBrowsingDeadIssue.Visible = false;
//pnlFlappingIssueToBrowsingIssue.Visible = false;
cntWebIssue.Visible = false;
//pnlWebsiteIssue.Visible = false;
cntServiceRequest.Visible = false;
//pnlServiceRequesttoMiscIssue.Visible = false;
}
if (Convert.ToString(cmbInitialStatement.SelectedValue) == "7")
{
cntIntial_LinkDownDrops.Visible = false;
//pnlLinkDownToLatencyIssue.Visible = true;
cntemailIsuee.Visible = false;
//pnlEmailIssue.Visible = false;
cntBrowsingDeadIssue.Visible = false;
//pnlFlappingIssueToBrowsingIssue.Visible = false;
cntWebIssue.Visible = true;
//pnlWebsiteIssue.Visible = false;
cntServiceRequest.Visible = false;
//pnlServiceRequesttoMiscIssue.Visible = false;
}
if (Convert.ToString(cmbInitialStatement.SelectedValue) == "8" || Convert.ToString(cmbInitialStatement.SelectedValue) == "9")
{
cntIntial_LinkDownDrops.Visible = false;
//pnlLinkDownToLatencyIssue.Visible = true;
cntemailIsuee.Visible = false;
//pnlEmailIssue.Visible = false;
cntBrowsingDeadIssue.Visible = false;
//pnlFlappingIssueToBrowsingIssue.Visible = false;
cntWebIssue.Visible = false;
//pnlWebsiteIssue.Visible = false;
cntServiceRequest.Visible = true;
//pnlServiceRequesttoMiscIssue.Visible = false;
}
//cmbAssignedDepartment.SelectedValue = dt.Rows[0]["AssignedDeptID"];
//cmbCaseCategory.SelectedValue = dt.Rows[0]["CaseCategoryID"];
//cmbComplainStatus.SelectedValue = dt.Rows[0]["ComplaintStatusID"];
//cmbComplaintReportedVia.SelectedValue = dt.Rows[0]["ComplaintReportedviaId"];
//cmbComplainType.SelectedValue = dt.Rows[0]["ComplaintTypeID"];
//cmbInitialStatement.SelectedValue = dt.Rows[0]["InitialStatementID"];
//cmbPOCStatus.SelectedValue = dt.Rows[0]["PoCStatusID"];
}
else
{
pnlTicketInfo.Visible = false;
}
}
catch (Exception ex)
{
throw ex;
}
}
