/// <summary>
/// 查询历史记录
/// </summary>
/// <param name="chatID">聊天ID</param>
/// <returns></returns>
public JsonResult GetChatHistoryByID(string chatID)
{
List <string> formatMessages = new List <string>();
try
{
SPhone_Chat chat = SPhone_ChatBLL.GetChat(chatID);
formatMessages = GetChatText(chat, string.Empty);
}
catch { }
return(Jsonp(formatMessages, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 创建Chat记录
/// </summary>
/// <param name="enterID"></param>
/// <param name="inneractionID"></param>
/// <param name="fromQueue"></param>
/// <param name="currentQueue"></param>
/// <param name="customerID"></param>
/// <param name="customerName"></param>
/// <param name="machineNo"></param>
/// <param name="mailAddress"></param>
/// <param name="agentID"></param>
/// <param name="isTransfer"></param>
/// <param name="isRTO"></param>
/// <param name="isMeeting"></param>
/// <returns></returns>
public ActionResult ChatCreate(string chatID, string enterID, string inneractionID, string fromQueue, string currentQueue
, long?customerID, string customerName, string machineNo, string mailAddress
, string agentID, long?beginDate, int isTransfer, int isMeeting)
{
var result = new AjaxReturn();
SPhone_Chat entity = new SPhone_Chat();
entity.CreateBy = agentID;
long ticks = Convert.ToInt64(beginDate);
if (ticks == 0)
{
ticks = DateTime.Now.Ticks;
}
entity.CreateTime = DateTime.MinValue.AddMilliseconds(ticks / 10000);
entity.ChatBeginTime = entity.CreateTime;
entity.ChatEndTime = entity.CreateTime;
entity.ChatID = chatID;
entity.ConnectionID = inneractionID;
entity.CustomerID = Convert.ToInt64(customerID);
entity.CustomerName = customerName;
entity.Enterid = enterID;
entity.MachineNo = machineNo;
entity.MailAddress = mailAddress;
//entity.ServicecardNo = "";
//entity.WSISID = "";
entity.EmployeeID = agentID;
entity.PlaceIP = this.Request.UserHostAddress;
entity.FromQueueName = fromQueue;
entity.CurrentQueueName = currentQueue;
//entity.NextQueueName = "";
entity.ContentText = string.Empty;
entity.IsConference = isMeeting;
entity.IsRTO = 0;
entity.IsTransfer = isTransfer;
try
{
SPhone_ChatBLL.AddNewChat(entity);
}
catch (Exception ex)
{
result.SetError(ex.Message);
}
return(Jsonp(result, JsonRequestBehavior.AllowGet));
}
private void BuildChatText(SPhone_Chat chat)
{
string emptyMessage = "聊天内容为空。";
StringBuilder sb = new StringBuilder();
try
{
string chatContent = System.Text.Encoding.UTF8.GetString(Convert.FromBase64String(chat.ContentText));
sb.AppendLine("<div class='chatContent'>");
sb.AppendLine(string.Format("<h3> {0} </h3>", chat.ChatID));
if (string.IsNullOrEmpty(chatContent))
{
sb.AppendLine(emptyMessage);
}
else
{
List <ChatMessage> chatMessages = JsonConvert.DeserializeObject <List <ChatMessage> >(chatContent);
if (chatMessages.Count == 0)
{
sb.AppendLine(emptyMessage);
}
else
{
chatMessages.ForEach(msg =>
{
string content = HttpUtility.UrlDecode(msg.FormatMessage);
// 替换标签URL
content = content.Replace("/Content/Images/emote/", "/Images/emote/");
sb.AppendLine(content);
});
}
}
sb.AppendLine("</div>");
}
catch { }
if (sb.Length > 0)
{
this.ltlContent.Text += sb.ToString();
}
}
private List <string> GetChatText(SPhone_Chat chat, string keyword)
{
List <string> msgList = new List <string>();
try
{
string chatContent = System.Text.Encoding.UTF8.GetString(Convert.FromBase64String(chat.ContentText));
msgList.Add(string.Format("========= {0} ========<br />", chat.ChatID));
if (!string.IsNullOrEmpty(chatContent))
{
List <Chat.Common.ChatMessage> chatMessages = JsonConvert.DeserializeObject <List <Chat.Common.ChatMessage> >(chatContent);
if (!string.IsNullOrEmpty(keyword))
{
chatMessages = chatMessages.FindAll(item => item.Message.IndexOf(keyword) != -1);
}
chatMessages.ForEach(msg => msgList.Add(msg.FormatMessage));
msgList.Add("<br />");
}
}
catch { }
return(msgList);
}
