public ActionResult Details(TicketReplyModel ticketReplyModel, string resolved, string inprogress, string onHold, string replied)
{
try
{
if (ModelState.IsValid)
{
var file = Request.Files;
var statusId = 0;
if (!string.IsNullOrEmpty(resolved))
{
statusId = (int)StatusMain.Status.Resolved;
}
else if (!string.IsNullOrEmpty(inprogress))
{
statusId = (int)StatusMain.Status.InProgress;
}
else if (!string.IsNullOrEmpty(onHold))
{
statusId = (int)StatusMain.Status.OnHold;
}
else if (!string.IsNullOrEmpty(replied))
{
statusId = (int)StatusMain.Status.Replied;
}
ReplyAttachment replyAttachment = new ReplyAttachment();
ReplyAttachmentDetails replyAttachmentDetails = new ReplyAttachmentDetails();
// ReSharper disable once CollectionNeverQueried.Local
var listofattachments = new List <ReplyAttachment>();
// ReSharper disable once CollectionNeverQueried.Local
var listofattachmentdetails = new List <ReplyAttachmentDetails>();
for (int i = 0; i <= file.Count - 1; i++)
{
if (file[i] != null && file[i].ContentLength > 0)
{
string extension = Path.GetExtension(file[i].FileName);
replyAttachment.SystemUser = Convert.ToInt64(_sessionHandler.UserId);
replyAttachment.AttachmentName = file[i].FileName;
replyAttachment.AttachmentType = extension;
replyAttachment.CreatedDate = DateTime.Now;
var inputStream = file[i].InputStream;
if (inputStream != null)
{
using (var binaryReader = new BinaryReader(inputStream))
{
byte[] fileSize = binaryReader.ReadBytes(count: file[i].ContentLength);
replyAttachmentDetails.AttachmentBytes = fileSize;
}
}
listofattachments.Add(replyAttachment);
listofattachmentdetails.Add(replyAttachmentDetails);
}
}
var userId = Convert.ToInt64(_sessionHandler.UserId);
var message = AppendString(ticketReplyModel.Message);
ticketReplyModel.Message = message;
_ticketsReply.ReplyTicket(ticketReplyModel, listofattachments, listofattachmentdetails, null, userId, statusId);
var ticket = _displayTickets.TicketsDetailsbyticketId(ticketReplyModel.TrackingId);
ticket.ListofPriority = _priority.GetAllPrioritySelectListItem();
ticket.ListofStatus = _status.GetAllStatusWithoutOverdueandEscalationSelectListItem();
ticket.TicketReply = new TicketReplyModel()
{
Message = string.Empty,
TicketId = ticket.TicketId,
TrackingId = ticket.TrackingId
};
var listofTicketreply = _ticketsReply.ListofHistoryTicketReplies(ticketReplyModel.TrackingId);
if (listofTicketreply != null)
{
ticket.ListofAttachments = _attachments.GetListAttachmentsByAttachmentId(ticketReplyModel.TicketId);
ticket.ViewMainModel = new ViewTicketReplyMainModel()
{
ListofReplyAttachment = _attachments.GetListReplyAttachmentsByAttachmentId(ticketReplyModel.TicketId)
};
}
else
{
ticket.ListofAttachments = _attachments.GetListAttachmentsByAttachmentId(ticketReplyModel.TicketId) ??
new List <Attachments>();
ticket.ViewMainModel = new ViewTicketReplyMainModel()
{
ListofTicketreply = new List <ViewTicketReplyHistoryModel>(),
ListofReplyAttachment = new List <ReplyAttachment>()
};
}
TicketHistory(ticketReplyModel, resolved, inprogress, onHold, replied);
TempData["TicketReplyMessage"] = CommonMessages.TicketSuccessReplyMessages;
return(RedirectToAction("Details", "TicketDetailsAdmin", new { trackingId = ticket.TrackingId }));
}
else
{
var ticket = _displayTickets.TicketsDetailsbyticketId(ticketReplyModel.TrackingId);
ticket.ListofPriority = _priority.GetAllPrioritySelectListItem();
ticket.ListofStatus = _status.GetAllStatusWithoutOverdueandEscalationSelectListItem();
ticket.EscalatedUser = _userMaster.GetTicketEscalatedToUserNames(ticket.TicketId);
ticket.ListofCategory = _category.GetAllActiveSelectListItemCategory();
ticket.TicketReply = new TicketReplyModel()
{
Message = string.Empty,
TicketId = ticket.TicketId,
TrackingId = ticket.TrackingId
};
var listofTicketreply = _ticketsReply.ListofHistoryTicketReplies(ticketReplyModel.TrackingId);
if (listofTicketreply.Count > 0)
{
ticket.ListofAttachments = _attachments.GetListAttachmentsByAttachmentId(ticketReplyModel.TicketId) ??
new List <Attachments>();
ticket.ViewMainModel = new ViewTicketReplyMainModel()
{
ListofReplyAttachment = _attachments.GetListReplyAttachmentsByAttachmentId(ticketReplyModel.TicketId),
ListofTicketreply = listofTicketreply
};
}
else
{
ticket.ListofAttachments = _attachments.GetListAttachmentsByAttachmentId(ticketReplyModel.TicketId) ??
new List <Attachments>();
ticket.ViewMainModel = new ViewTicketReplyMainModel()
{
ListofTicketreply = new List <ViewTicketReplyHistoryModel>(),
ListofReplyAttachment = new List <ReplyAttachment>()
};
}
TempData["TicketReplyMessage"] = CommonMessages.TicketErrorReplyMessages;
return(View(ticket));
}
}
catch (Exception)
{
throw;
}
}
public ActionResult EditReply(TicketReplyViewModel ticketReplyViewModel)
{
try
{
if (ModelState.IsValid)
{
int result;
var decodemessage = DecodeHtml(ticketReplyViewModel.Message);
ticketReplyViewModel.Message = decodemessage;
var file = Request.Files;
ReplyAttachment replyAttachment = new ReplyAttachment();
ReplyAttachmentDetails replyAttachmentDetails = new ReplyAttachmentDetails();
// ReSharper disable once CollectionNeverQueried.Local
var listofattachments = new List <ReplyAttachment>();
// ReSharper disable once CollectionNeverQueried.Local
var listofattachmentdetails = new List <ReplyAttachmentDetails>();
if (file.Count > 0)
{
if (Request.Files["fileupload_1"].ContentLength != 0 ||
Request.Files["fileupload_2"].ContentLength != 0 ||
Request.Files["fileupload_3"].ContentLength != 0)
{
for (int i = 0; i <= file.Count - 1; i++)
{
if (file[i] != null && file[i].ContentLength > 0)
{
string extension = Path.GetExtension(file[i].FileName);
replyAttachment.SystemUser = Convert.ToInt64(_sessionHandler.UserId);
replyAttachment.AttachmentName = file[i].FileName;
replyAttachment.AttachmentType = extension;
replyAttachment.CreatedDate = DateTime.Now;
var inputStream = file[i].InputStream;
if (inputStream != null)
{
using (var binaryReader = new BinaryReader(inputStream))
{
byte[] fileSize = binaryReader.ReadBytes(count: file[i].ContentLength);
replyAttachmentDetails.AttachmentBytes = fileSize;
}
}
listofattachments.Add(replyAttachment);
listofattachmentdetails.Add(replyAttachmentDetails);
}
}
result = _tickets.UpdateTicketReply(ticketReplyViewModel, listofattachments,
listofattachmentdetails, null, Convert.ToInt32(_sessionHandler.UserId));
}
else
{
result = _tickets.UpdateTicketReply(ticketReplyViewModel, null, null,
null, Convert.ToInt32(_sessionHandler.UserId));
}
}
else
{
result = _tickets.UpdateTicketReply(ticketReplyViewModel, null, null,
null, Convert.ToInt32(_sessionHandler.UserId));
}
TicketHistoryHelper ticketHistoryHelper = new TicketHistoryHelper();
TicketHistory ticketHistory = new TicketHistory
{
UserId = Convert.ToInt32(_sessionHandler.UserId),
Message = ticketHistoryHelper.EditReplyTicket(),
ProcessDate = DateTime.Now,
TicketId = ticketReplyViewModel.TicketId,
ActivitiesId = Convert.ToInt16(StatusMain.Activities.EditedTicketReply)
};
_ticketHistory.TicketHistory(ticketHistory);
if (result > 0)
{
TempData["TicketReplyMessage"] = CommonMessages.TicketUpdatedSuccessReplyMessages;
}
return(RedirectToAction("Details", "TicketDetailsHOD", new { trackingId = ticketReplyViewModel.TrackingId }));
}
else
{
var ticketsViewModel = _tickets.EditTicketsByTicketReplyId(ticketReplyViewModel.TrackingId, ticketReplyViewModel.TicketReplyId);
return(View(ticketsViewModel));
}
}
catch (Exception)
{
throw;
}
}
