public void DisplayIncident(int incId)
{
//First fetch the incident we want to update
RNOWIncident incident = new RNOWIncident(incId);
incident = (RNOWIncident)_objectFactory.get(incident);
lstResults.Items.Add("\n Incident Id: " + incId);
lstResults.Items.Add("Incidnet Tracking number : " + incident.Subject);
List <RNOWThread> threads = incident.Threads;
foreach (RNOWThread thread in threads)
{
lstResults.Items.Add("\n--------------------Begin Thread Data--------------------");
lstResults.Items.Add("Thread Sequence: " + thread.Seq);
lstResults.Items.Add("Thread Note: " + thread.Note);
lstResults.Items.Add("Thread Entered Date: " + thread.Entered);
lstResults.Items.Add("--------------------End Thread Data--------------------\n");
}
}
private void UpdateIncident(int incId, string Trackingnumber)
{
//First fetch the incident we want to update
RNOWIncident incident = new RNOWIncident(incId);
incident = (RNOWIncident)_objectFactory.get(incident);
if (incident == null)
{
lstResults.Items.Add("Incidnet with id: " + incId + " was not found.");
return;
}
/*
* //Set the new subject on the incident object
* incident.Subject = subject;
*
* //Create a new list for newly appended threads.
* //Do not try and add the new thread directly by doing incident.Threads.Add(newThread)
* List<RNOWThread> threads = new List<RNOWThread>();
* threads.Add(incThread);
* incident.Threads = threads;
*
* //Send the updated incident object back to RightNow
* _objectFactory.update(incident);*/
// declare the incident object
RNOWIncident IncObj = new RNOWIncident();
// delcare the custom field objects
RNOWCfVal CfObj = new RNOWCfVal();
List <RNOWCfVal> CfsObj = new List <RNOWCfVal>();
IncObj = new RNOWIncident();
CfsObj = new List <RNOWCfVal>();
IncObj.ID = incId;
_objectFactory.get(IncObj);
// get the custom fields
CfsObj = IncObj.CustomField;
// update the custom fields
CfsObj = new List <RNOWCfVal>();
// init cf obj, set a TEXT custom field, add it to the cf list
CfObj = new RNOWCfVal();
CfObj.CfId = 67;
CfObj.ValStr = Trackingnumber;
CfsObj.Add(CfObj);
// set the incident custom field property
IncObj.CustomField = CfsObj;
// update the incident
lstResults.Items.Add("If you see a value of 1, the Incident updated successfully: " + _objectFactory.update(IncObj));
// print the custom fields
lstResults.Items.Add("Custom Field Count: " + CfsObj.Count);
for (int i = 0; i < CfsObj.Count; i++)
{
lstResults.Items.Add("*** CUSTOM FIELD " + i);
lstResults.Items.Add("CfId: " + CfsObj[i].CfId);
lstResults.Items.Add("DataType: " + CfsObj[i].DataType);
// lstResults.Items.Add ("ValInt: " + CfsObj[i].ValInt);
lstResults.Items.Add("The RightNow incident has been updated: " + CfsObj[i].ValStr);
}
// lstResults.Items.Add ("ValTime: " + CfsObj[i].ValTime);
}
