void manager_UnhandledEvent(object sender, ManagerEvent e)
{
log.Debug("New unhandled event received: " + e.GetType().Name);
LineControl lc = null;
//StateServer
switch (e.GetType().Name)
{
case "AGIExecEvent":
AGIExecEvent agievent = e as AGIExecEvent;
break;
case "AlarmClearEvent":
AlarmClearEvent alarmclear = e as AlarmClearEvent;
break;
case "AlarmEvent":
AlarmEvent alarmevent = e as AlarmEvent;
break;
case "AsyncAGIEvent":
AsyncAGIEvent asyncagievent = e as AsyncAGIEvent;
break;
case "BridgeEvent":
BridgeEvent bridgeevent = e as BridgeEvent;
break;
case "CdrEvent":
CdrEvent cdrevent = e as CdrEvent;
break;
case "ChannelReloadEvent":
ChannelReloadEvent channelreload = e as ChannelReloadEvent;
break;
case "ChannelUpdateEvent":
ChannelUpdateEvent channelupdate = e as ChannelUpdateEvent;
break;
case "ConnectEvent":
ConnectEvent connectevent = e as ConnectEvent;
break;
case "ConnectionStateEvent":
ConnectionStateEvent connectionstate = e as ConnectionStateEvent;
break;
case "DBGetResponseEvent":
DBGetResponseEvent dbget = e as DBGetResponseEvent;
log.Debug("DBGet response: " + dbget.ToString());
switch (dbget.Family)
{
case "DND":
ss.SetLineControl(setLineControlDND(dbget.Key, true));
break;
case "CF":
ss.SetLineControl(setLineControlForward(dbget.Key, dbget.Val));
break;
}
break;
case "DialEvent":
DialEvent dial = e as DialEvent;
log.Debug("Dial event: " + dial.ToString());
break;
case "DisconnectEvent":
DisconnectEvent disconnect = e as DisconnectEvent;
log.Debug("Disconnect event: " + disconnect.ToString());
break;
case "DNDStateEvent":
DNDStateEvent dndstate = e as DNDStateEvent;
log.Debug("DND state event: " + dndstate.ToString());
break;
case "ExtensionStatusEvent":
ExtensionStatusEvent extensionstatus = e as ExtensionStatusEvent;
log.Debug("Extension status event: " + extensionstatus.ToString() + ", status: " + extensionstatus.Status + ", hint: " + extensionstatus.Hint);
ss.SetLineControl(getLineControlFromExtensionStatusEvent(extensionstatus));
break;
case "FaxReceivedEvent":
FaxReceivedEvent faxreceived = e as FaxReceivedEvent;
break;
case "HangupEvent":
HangupEvent hangup = e as HangupEvent;
log.Debug("Hangup event: " + hangup.ToString() + " callerid: " + hangup.CallerId + " calleridnum: " + hangup.CallerIdNum);
//line control
if (channels.Contains(hangup.Channel))
{
lc = getLineControl((string)channels[hangup.Channel]);
int hi = 0;
LineControlConnection[] newLCC = null;
if (lc.lineControlConnection.Length > 1)
{
newLCC = new LineControlConnection[lc.lineControlConnection.Length - 1];
foreach (LineControlConnection hlcc in lc.lineControlConnection)
{
if (hlcc.callid != hangup.Channel)
{
newLCC[hi] = hlcc;
hi++;
}
}
}
lc.lineControlConnection = newLCC;
ss.SetLineControl(lc);
channels.Remove(hangup.Channel);
}
//missed calls
callToFind = hangup.UniqueId.Substring(0, 6) + "," + hangup.UniqueId.Substring(6);
Call mCall = missedCalls.Find(FindCall);
if (mCall != null)
{
log.Debug("Missed call finded for callid: " + hangup.UniqueId);
AddCallLogs(mCall.callee, mCall);
if (missedCalls.Remove(mCall))
{
log.Debug("Call " + mCall.callId + " successfully removed from missedcall cache");
}
else
{
log.Debug("Call " + mCall.callId + " cannot be removed from missedcall cache");
}
}
break;
case "HoldedCallEvent":
HoldedCallEvent holdedcall = e as HoldedCallEvent;
break;
case "HoldEvent":
HoldEvent holdevent = e as HoldEvent;
break;
case "JabberEvent":
JabberEvent jabberevent = e as JabberEvent;
break;
case "JitterBufStatsEvent":
JitterBufStatsEvent jitter = e as JitterBufStatsEvent;
break;
case "JoinEvent":
JoinEvent join = e as JoinEvent;
break;
case "LeaveEvent":
LeaveEvent leave = e as LeaveEvent;
break;
case "LinkEvent":
LinkEvent link = e as LinkEvent;
log.Debug("Link event: " + link.ToString());
lc = getLineControl(link.CallerId1);
if (lc != null)
{
foreach (LineControlConnection linklcc in lc.lineControlConnection)
{
if (linklcc.callid == link.Channel1)
{
linklcc.contact = link.CallerId2;
ss.SetLineControl(lc);
break;
}
}
}
lc = getLineControl(link.CallerId2);
if (lc != null)
{
foreach (LineControlConnection linklcc in lc.lineControlConnection)
{
if (linklcc.callid == link.Channel2)
{
linklcc.contact = link.CallerId1;
ss.SetLineControl(lc);
break;
}
}
}
break;
case "LogChannelEvent":
LogChannelEvent logchannel = e as LogChannelEvent;
break;
case "ManagerEvent":
ManagerEvent managerevent = e;
break;
case "MeetmeEndEvent":
MeetmeEndEvent meetmeend = e as MeetmeEndEvent;
break;
case "MeetmeJoinEvent":
MeetmeJoinEvent meetmejoin = e as MeetmeJoinEvent;
break;
case "MeetmeLeaveEvent":
MeetmeLeaveEvent meetmeleave = e as MeetmeLeaveEvent;
break;
case "MeetmeMuteEvent":
MeetmeMuteEvent meetmemute = e as MeetmeMuteEvent;
break;
case "MeetmeStopTalkingEvent":
MeetmeStopTalkingEvent meetmestoptalking = e as MeetmeStopTalkingEvent;
break;
case "MeetmeTalkingEvent":
MeetmeTalkingEvent meetmetalking = e as MeetmeTalkingEvent;
break;
case "MeetmeTalkRequestEvent":
MeetmeTalkRequestEvent meetmetalkrequest = e as MeetmeTalkRequestEvent;
break;
case "MessageWaitingEvent":
MessageWaitingEvent messagewaiting = e as MessageWaitingEvent;
log.Debug("Message waiting event: " + messagewaiting.ToString());
lc = getLineControl(messagewaiting.Mailbox.Substring(0, messagewaiting.Mailbox.IndexOf("@")));
if (lc != null)
{
if (messagewaiting.Waiting > 0)
{
lc.mwiOn = true;
}
else
{
lc.mwiOn = false;
}
ss.SetLineControl(lc);
}
break;
case "MobileStatusEvent":
MobileStatusEvent mobilestatus = e as MobileStatusEvent;
break;
case "ModuleLoadReportEvent":
ModuleLoadReportEvent moduleload = e as ModuleLoadReportEvent;
break;
case "MonitorStartEvent":
MonitorStartEvent monitorstart = e as MonitorStartEvent;
break;
case "MonitorStopEvent":
MonitorStopEvent monitorstop = e as MonitorStopEvent;
break;
case "NewAccountCodeEvent":
NewAccountCodeEvent newaccountcode = e as NewAccountCodeEvent;
break;
case "NewCallerIdEvent":
NewCallerIdEvent newcallerid = e as NewCallerIdEvent;
log.Debug("New caller id envent: " + newcallerid.ToString());
break;
case "NewChannelEvent":
NewChannelEvent newchannel = e as NewChannelEvent;
log.Debug("New Channel event: " + newchannel.ToString());
CommandAction ca = new CommandAction("core show channel " + newchannel.Channel);
CommandResponse cr = (CommandResponse)manager.SendAction(ca, 10000);
log.Debug("Channel info: " + cr.ToString());
string dn = newchannel.CallerIdNum;
log.Debug("Retreive call information...");
bool callerIdUnknown = true;
if (newchannel.CallerIdNum != "<unknown>")
{
callerIdUnknown = false;
}
else
{
foreach (string s in cr.Result)
{
if (s.Contains("Caller ID:"))
{
dn = s.Substring(s.LastIndexOf(" "));
break;
}
}
}
Call newOutboundCall = getOutboundCallFromChannelInfo(cr.Result, callerIdUnknown);
if (newOutboundCall != null)
{
Call missedCall = newOutboundCall;
AddCallLogs(dn, newOutboundCall);
dnToFind = newOutboundCall.callee;
if (linecontrols.Find(FindLineControl) != null)
{
log.Debug("This call will be put in missedcall cache: " + missedCall.callId);
missedCall.type = CallType.missed;
missedCalls.Add(missedCall);
}
}
break;
case "NewExtenEvent":
NewExtenEvent newexten = e as NewExtenEvent;
log.Debug("New exten event: " + newexten.ToString());
string channel = "";
char[] splitter = { '/' };
string[] splitchannel = newexten.Channel.Split(splitter);
splitter[0] = '-';
splitchannel = splitchannel[1].Split(splitter);
channel = splitchannel[0];
//DND?
if (newexten.Extension == Properties.Settings.Default.FeatureCodeDNDToggle && newexten.Application == "Playback")
{
switch (newexten.AppData)
{
case "do-not-disturb&activated":
log.Debug("Successfully activate dnd for channel: " + channel);
ss.SetLineControl(setLineControlDND(channel, true));
break;
case "do-not-disturb&de-activated":
log.Debug("Successfully deactivate dnd for channel: " + channel);
ss.SetLineControl(setLineControlDND(channel, false));
break;
}
}
//Forward all?
else if (newexten.Extension.Contains(Properties.Settings.Default.FeatureCodeCallForwardAllActivate) && newexten.Application == "Playback" && newexten.AppData == "call-fwd-unconditional&for&extension")
{
string forward = newexten.Extension.Substring(Properties.Settings.Default.FeatureCodeCallForwardAllActivate.Length);
log.Debug("Call forward all from channel: " + channel + " to " + forward);
ss.SetLineControl(setLineControlForward(channel, forward));
}
// UnForwardAll
else if (newexten.Extension == Properties.Settings.Default.FeatureCodeCallForwardAllDeactivate && newexten.Application == "Playback" && newexten.AppData == "call-fwd-unconditional&de-activated")
{
log.Debug("Call unforward all from channel: " + channel);
ss.SetLineControl(setLineControlForward(channel, ""));
}
break;
case "NewStateEvent":
NewStateEvent newstate = e as NewStateEvent;
log.Debug("New State event: " + newstate.ToString());
LineControl newstateLc = getLineControl(newstate.CallerId);
LineControlConnection[] newStateLccs = null;
int i = 0;
if (newstateLc.lineControlConnection != null)
{
bool isContained = false;
foreach (LineControlConnection elcc in newstateLc.lineControlConnection)
{
if (elcc.callid == newstate.Channel)
{
isContained = true;
newStateLccs = newstateLc.lineControlConnection;
break;
}
i++;
}
if (!isContained)
{
i = 0;
newStateLccs = new LineControlConnection[newstateLc.lineControlConnection.Length + 1];
foreach (LineControlConnection newstateLcc in newstateLc.lineControlConnection)
{
newStateLccs[i] = newstateLcc;
i++;
}
}
}
else
{
newStateLccs = new LineControlConnection[1];
newStateLccs[0] = new LineControlConnection();
}
try
{
switch (newstate.State)
{
case "Up":
//received call?
callToFind = newstate.UniqueId;
Call rCall = missedCalls.Find(FindCall);
if (rCall != null)
{
log.Debug("Missed call finded: " + callToFind + ", this call will be received");
rCall.type = CallType.received;
AddCallLogs(rCall.callee, rCall);
missedCalls.Remove(rCall);
}
if (newStateLccs != null)
{
if (!channels.Contains(newstate.Channel))
{
channels.Add(newstate.Channel, newstate.CallerId);
}
newStateLccs[i].callid = newstate.Channel;
newStateLccs[i].remoteState = Wybecom.TalkPortal.CTI.Proxy.ConnectionState.established;
newStateLccs[i].state = Wybecom.TalkPortal.CTI.Proxy.ConnectionState.established;
newStateLccs[i].terminalState = TerminalState.talking;
}
break;
case "Ringing":
if (newStateLccs != null)
{
if (!channels.Contains(newstate.Channel))
{
channels.Add(newstate.Channel, newstate.CallerId);
}
newStateLccs[i].callid = newstate.Channel;
newStateLccs[i].remoteState = Wybecom.TalkPortal.CTI.Proxy.ConnectionState.established;
newStateLccs[i].state = Wybecom.TalkPortal.CTI.Proxy.ConnectionState.alerting;
newStateLccs[i].terminalState = TerminalState.ringing;
}
break;
case "Ring":
if (newStateLccs != null)
{
if (!channels.Contains(newstate.Channel))
{
channels.Add(newstate.Channel, newstate.CallerId);
}
newStateLccs[i].callid = newstate.Channel;
newStateLccs[i].remoteState = Wybecom.TalkPortal.CTI.Proxy.ConnectionState.alerting;
newStateLccs[i].state = Wybecom.TalkPortal.CTI.Proxy.ConnectionState.dialing;
newStateLccs[i].terminalState = TerminalState.inuse;
}
break;
}
}
catch (Exception stateException)
{
log.Debug("NewState exception: " + stateException.Message);
}
if (newstateLc != null)
{
newstateLc.lineControlConnection = newStateLccs;
ss.SetLineControl(newstateLc);
}
break;
case "OriginateResponseEvent":
OriginateResponseEvent originateresponse = e as OriginateResponseEvent;
break;
case "ParkedCallEvent":
ParkedCallEvent parkedcall = e as ParkedCallEvent;
break;
case "ParkedCallGiveUpEvent":
ParkedCallGiveUpEvent parkedcallgiveup = e as ParkedCallGiveUpEvent;
break;
case "ParkedCallsCompleteEvent":
ParkedCallsCompleteEvent parkedcallscomplete = e as ParkedCallsCompleteEvent;
break;
case "ParkedCallTimeOutEvent":
ParkedCallTimeOutEvent parkedcalltimeout = e as ParkedCallTimeOutEvent;
break;
case "PeerEntryEvent":
log.Debug("SipAction: one peer entry event received, " + e.ToString());
PeerEntryEvent peerentry = e as PeerEntryEvent;
peers.Add(peerentry);
ss.SetLineControl(getLineControlFromPeerEntry(peerentry));
break;
case "PeerlistCompleteEvent":
log.Debug("SipAction: peer list completed " + e.ToString());
PeerlistCompleteEvent peerlistcomplete = e as PeerlistCompleteEvent;
acs.setPeers(peers);
break;
case "PeerStatusEvent":
PeerStatusEvent peerstatus = e as PeerStatusEvent;
log.Debug("Peer status: " + peerstatus.ToString());
break;
case "PRIEvent":
PRIEvent pri = e as PRIEvent;
break;
case "RegistryEvent":
RegistryEvent registry = e as RegistryEvent;
break;
case "ReloadEvent":
ReloadEvent reload = e as ReloadEvent;
break;
case "RenameEvent":
RenameEvent rename = e as RenameEvent;
break;
case "ResponseEvent":
ResponseEvent response = e as ResponseEvent;
break;
case "RTCPReceivedEvent":
RTCPReceivedEvent rtcpreceived = e as RTCPReceivedEvent;
break;
case "RTCPSentEvent":
RTCPSentEvent rtcpsent = e as RTCPSentEvent;
break;
case "RTPReceiverStatEvent":
RTPReceiverStatEvent rtpreceiver = e as RTPReceiverStatEvent;
break;
case "RTPSenderStatEvent":
RTPSenderStatEvent rtpsender = e as RTPSenderStatEvent;
break;
case "ShowDialPlanCompleteEvent":
ShowDialPlanCompleteEvent showdialplan = e as ShowDialPlanCompleteEvent;
break;
case "ShutdownEvent":
ShutdownEvent shutdown = e as ShutdownEvent;
break;
case "StatusCompleteEvent":
StatusCompleteEvent statuscomplete = e as StatusCompleteEvent;
break;
case "StatusEvent":
StatusEvent status = e as StatusEvent;
break;
case "TransferEvent":
TransferEvent transfer = e as TransferEvent;
break;
case "UnholdEvent":
UnholdEvent unhold = e as UnholdEvent;
break;
case "UnknownEvent":
UnknownEvent unknown = e as UnknownEvent;
break;
case "UnlinkEvent":
UnlinkEvent unlink = e as UnlinkEvent;
log.Debug("Unlink event : " + unlink.ToString());
LineControlConnection[] lccs = null;
i = 0;
lc = getLineControl(unlink.CallerId1);
if (lc != null)
{
if (lc.lineControlConnection.Length > 1)
{
lccs = new LineControlConnection[lc.lineControlConnection.Length - 1];
foreach (LineControlConnection linklcc in lc.lineControlConnection)
{
if (linklcc.callid != unlink.Channel1)
{
lccs[i] = linklcc;
i++;
break;
}
}
}
else
{
lc.lineControlConnection = null;
}
ss.SetLineControl(lc);
}
i = 0;
lc = getLineControl(unlink.CallerId2);
if (lc != null)
{
if (lc.lineControlConnection.Length > 1)
{
lccs = new LineControlConnection[lc.lineControlConnection.Length - 1];
foreach (LineControlConnection linklcc in lc.lineControlConnection)
{
if (linklcc.callid != unlink.Channel2)
{
lccs[i] = linklcc;
i++;
break;
}
}
}
else
{
lc.lineControlConnection = null;
}
ss.SetLineControl(lc);
}
break;
case "UnparkedCallEvent":
UnparkedCallEvent unparked = e as UnparkedCallEvent;
break;
case "UserEvent":
UserEvent user = e as UserEvent;
break;
case "VarSetEvent":
VarSetEvent varset = e as VarSetEvent;
break;
case "ZapShowChannelsCompleteEvent":
ZapShowChannelsCompleteEvent zapshowchannelscomplete = e as ZapShowChannelsCompleteEvent;
break;
case "ZapShowChannelsEvent":
ZapShowChannelsEvent zapshowchannels = e as ZapShowChannelsEvent;
break;
}
//ACDConnector
switch (e.GetType().Name)
{
case "AgentCallbackLoginEvent":
AgentCallbackLoginEvent agentcallbacklogin = e as AgentCallbackLoginEvent;
break;
case "AgentCallbackLogoffEvent":
AgentCallbackLogoffEvent agentcallbacklogoff = e as AgentCallbackLogoffEvent;
break;
case "AgentCalledEvent":
AgentCalledEvent agentcalled = e as AgentCalledEvent;
break;
case "AgentCompleteEvent":
AgentCompleteEvent agentcomplete = e as AgentCompleteEvent;
break;
case "AgentConnectEvent":
AgentConnectEvent agentconnect = e as AgentConnectEvent;
break;
case "AgentDumpEvent":
AgentDumpEvent agentdump = e as AgentDumpEvent;
break;
case "AgentLoginEvent":
AgentLoginEvent agentlogin = e as AgentLoginEvent;
break;
case "AgentLogoffEvent":
AgentLogoffEvent agentlogoff = e as AgentLogoffEvent;
break;
case "AgentsCompleteEvent":
AgentsCompleteEvent agentscomplete = e as AgentsCompleteEvent;
break;
case "AgentsEvent":
AgentsEvent agentevent = e as AgentsEvent;
break;
case "QueueCallerAbandonEvent":
QueueCallerAbandonEvent queuecallerabandon = e as QueueCallerAbandonEvent;
break;
case "QueueEntryEvent":
QueueEntryEvent queueentry = e as QueueEntryEvent;
break;
case "QueueEvent":
QueueEvent queue = e as QueueEvent;
break;
case "QueueMemberEvent":
QueueMemberEvent queuemember = e as QueueMemberEvent;
break;
case "QueueMemberPausedEvent":
QueueMemberPausedEvent queuememberpaused = e as QueueMemberPausedEvent;
break;
case "QueueMemberPenaltyEvent":
QueueMemberPenaltyEvent queuememberpenalty = e as QueueMemberPenaltyEvent;
break;
case "QueueMemberRemovedEvent":
QueueMemberRemovedEvent queuememberremoved = e as QueueMemberRemovedEvent;
break;
case "QueueMemberStatusEvent":
QueueMemberStatusEvent queuememberstatus = e as QueueMemberStatusEvent;
break;
case "QueueParamsEvent":
QueueParamsEvent queueparams = e as QueueParamsEvent;
break;
case "QueueStatusCompleteEvent":
QueueStatusCompleteEvent queuestatuscomplete = e as QueueStatusCompleteEvent;
break;
}
}
private void QueueStatusCompleteEventHandler(object sender, QueueStatusCompleteEvent e)
{
UpdateQueueStatusRequestStateIndicator("RX OK");
SyncDataSourceWithCache(queueParamsData, _queueParamsDataCache);
SyncDataSourceWithCache(queueEntriesData, _queueEntriesDataCache);
}