Exemple #1
0
        void manager_UnhandledEvent(object sender, ManagerEvent e)
        {
            log.Debug("New unhandled event received: " + e.GetType().Name);
            LineControl lc = null;

            //StateServer
            switch (e.GetType().Name)
            {
            case "AGIExecEvent":
                AGIExecEvent agievent = e as AGIExecEvent;
                break;

            case "AlarmClearEvent":
                AlarmClearEvent alarmclear = e as AlarmClearEvent;
                break;

            case "AlarmEvent":
                AlarmEvent alarmevent = e as AlarmEvent;
                break;

            case "AsyncAGIEvent":
                AsyncAGIEvent asyncagievent = e as AsyncAGIEvent;
                break;

            case "BridgeEvent":
                BridgeEvent bridgeevent = e as BridgeEvent;
                break;

            case "CdrEvent":
                CdrEvent cdrevent = e as CdrEvent;
                break;

            case "ChannelReloadEvent":
                ChannelReloadEvent channelreload = e as ChannelReloadEvent;
                break;

            case "ChannelUpdateEvent":
                ChannelUpdateEvent channelupdate = e as ChannelUpdateEvent;
                break;

            case "ConnectEvent":
                ConnectEvent connectevent = e as ConnectEvent;
                break;

            case "ConnectionStateEvent":
                ConnectionStateEvent connectionstate = e as ConnectionStateEvent;
                break;

            case "DBGetResponseEvent":
                DBGetResponseEvent dbget = e as DBGetResponseEvent;
                log.Debug("DBGet response: " + dbget.ToString());
                switch (dbget.Family)
                {
                case "DND":
                    ss.SetLineControl(setLineControlDND(dbget.Key, true));
                    break;

                case "CF":
                    ss.SetLineControl(setLineControlForward(dbget.Key, dbget.Val));
                    break;
                }
                break;

            case "DialEvent":
                DialEvent dial = e as DialEvent;
                log.Debug("Dial event: " + dial.ToString());
                break;

            case "DisconnectEvent":
                DisconnectEvent disconnect = e as DisconnectEvent;
                log.Debug("Disconnect event: " + disconnect.ToString());
                break;

            case "DNDStateEvent":
                DNDStateEvent dndstate = e as DNDStateEvent;
                log.Debug("DND state event: " + dndstate.ToString());
                break;

            case "ExtensionStatusEvent":
                ExtensionStatusEvent extensionstatus = e as ExtensionStatusEvent;
                log.Debug("Extension status event: " + extensionstatus.ToString() + ", status: " + extensionstatus.Status + ", hint: " + extensionstatus.Hint);
                ss.SetLineControl(getLineControlFromExtensionStatusEvent(extensionstatus));
                break;

            case "FaxReceivedEvent":
                FaxReceivedEvent faxreceived = e as FaxReceivedEvent;
                break;

            case "HangupEvent":
                HangupEvent hangup = e as HangupEvent;
                log.Debug("Hangup event: " + hangup.ToString() + " callerid: " + hangup.CallerId + " calleridnum: " + hangup.CallerIdNum);
                //line control
                if (channels.Contains(hangup.Channel))
                {
                    lc = getLineControl((string)channels[hangup.Channel]);
                    int hi = 0;
                    LineControlConnection[] newLCC = null;
                    if (lc.lineControlConnection.Length > 1)
                    {
                        newLCC = new LineControlConnection[lc.lineControlConnection.Length - 1];
                        foreach (LineControlConnection hlcc in lc.lineControlConnection)
                        {
                            if (hlcc.callid != hangup.Channel)
                            {
                                newLCC[hi] = hlcc;
                                hi++;
                            }
                        }
                    }
                    lc.lineControlConnection = newLCC;
                    ss.SetLineControl(lc);
                    channels.Remove(hangup.Channel);
                }

                //missed calls
                callToFind = hangup.UniqueId.Substring(0, 6) + "," + hangup.UniqueId.Substring(6);
                Call mCall = missedCalls.Find(FindCall);
                if (mCall != null)
                {
                    log.Debug("Missed call finded for callid: " + hangup.UniqueId);
                    AddCallLogs(mCall.callee, mCall);
                    if (missedCalls.Remove(mCall))
                    {
                        log.Debug("Call " + mCall.callId + " successfully removed from missedcall cache");
                    }
                    else
                    {
                        log.Debug("Call " + mCall.callId + " cannot be removed from missedcall cache");
                    }
                }
                break;

            case "HoldedCallEvent":
                HoldedCallEvent holdedcall = e as HoldedCallEvent;
                break;

            case "HoldEvent":
                HoldEvent holdevent = e as HoldEvent;
                break;

            case "JabberEvent":
                JabberEvent jabberevent = e as JabberEvent;
                break;

            case "JitterBufStatsEvent":
                JitterBufStatsEvent jitter = e as JitterBufStatsEvent;
                break;

            case "JoinEvent":
                JoinEvent join = e as JoinEvent;
                break;

            case "LeaveEvent":
                LeaveEvent leave = e as LeaveEvent;
                break;

            case "LinkEvent":
                LinkEvent link = e as LinkEvent;
                log.Debug("Link event: " + link.ToString());
                lc = getLineControl(link.CallerId1);
                if (lc != null)
                {
                    foreach (LineControlConnection linklcc in lc.lineControlConnection)
                    {
                        if (linklcc.callid == link.Channel1)
                        {
                            linklcc.contact = link.CallerId2;
                            ss.SetLineControl(lc);
                            break;
                        }
                    }
                }
                lc = getLineControl(link.CallerId2);
                if (lc != null)
                {
                    foreach (LineControlConnection linklcc in lc.lineControlConnection)
                    {
                        if (linklcc.callid == link.Channel2)
                        {
                            linklcc.contact = link.CallerId1;
                            ss.SetLineControl(lc);
                            break;
                        }
                    }
                }
                break;

            case "LogChannelEvent":
                LogChannelEvent logchannel = e as LogChannelEvent;
                break;

            case "ManagerEvent":
                ManagerEvent managerevent = e;
                break;

            case "MeetmeEndEvent":
                MeetmeEndEvent meetmeend = e as MeetmeEndEvent;
                break;

            case "MeetmeJoinEvent":
                MeetmeJoinEvent meetmejoin = e as MeetmeJoinEvent;
                break;

            case "MeetmeLeaveEvent":
                MeetmeLeaveEvent meetmeleave = e as MeetmeLeaveEvent;
                break;

            case "MeetmeMuteEvent":
                MeetmeMuteEvent meetmemute = e as MeetmeMuteEvent;
                break;

            case "MeetmeStopTalkingEvent":
                MeetmeStopTalkingEvent meetmestoptalking = e as MeetmeStopTalkingEvent;
                break;

            case "MeetmeTalkingEvent":
                MeetmeTalkingEvent meetmetalking = e as MeetmeTalkingEvent;
                break;

            case "MeetmeTalkRequestEvent":
                MeetmeTalkRequestEvent meetmetalkrequest = e as MeetmeTalkRequestEvent;
                break;

            case "MessageWaitingEvent":
                MessageWaitingEvent messagewaiting = e as MessageWaitingEvent;
                log.Debug("Message waiting event: " + messagewaiting.ToString());
                lc = getLineControl(messagewaiting.Mailbox.Substring(0, messagewaiting.Mailbox.IndexOf("@")));
                if (lc != null)
                {
                    if (messagewaiting.Waiting > 0)
                    {
                        lc.mwiOn = true;
                    }
                    else
                    {
                        lc.mwiOn = false;
                    }
                    ss.SetLineControl(lc);
                }
                break;

            case "MobileStatusEvent":
                MobileStatusEvent mobilestatus = e as MobileStatusEvent;
                break;

            case "ModuleLoadReportEvent":
                ModuleLoadReportEvent moduleload = e as ModuleLoadReportEvent;
                break;

            case "MonitorStartEvent":
                MonitorStartEvent monitorstart = e as MonitorStartEvent;
                break;

            case "MonitorStopEvent":
                MonitorStopEvent monitorstop = e as MonitorStopEvent;
                break;

            case "NewAccountCodeEvent":
                NewAccountCodeEvent newaccountcode = e as NewAccountCodeEvent;
                break;

            case "NewCallerIdEvent":
                NewCallerIdEvent newcallerid = e as NewCallerIdEvent;
                log.Debug("New caller id envent: " + newcallerid.ToString());
                break;

            case "NewChannelEvent":
                NewChannelEvent newchannel = e as NewChannelEvent;
                log.Debug("New Channel event: " + newchannel.ToString());
                CommandAction   ca = new CommandAction("core show channel " + newchannel.Channel);
                CommandResponse cr = (CommandResponse)manager.SendAction(ca, 10000);
                log.Debug("Channel info: " + cr.ToString());
                string dn = newchannel.CallerIdNum;
                log.Debug("Retreive call information...");
                bool callerIdUnknown = true;
                if (newchannel.CallerIdNum != "<unknown>")
                {
                    callerIdUnknown = false;
                }
                else
                {
                    foreach (string s in cr.Result)
                    {
                        if (s.Contains("Caller ID:"))
                        {
                            dn = s.Substring(s.LastIndexOf(" "));
                            break;
                        }
                    }
                }
                Call newOutboundCall = getOutboundCallFromChannelInfo(cr.Result, callerIdUnknown);
                if (newOutboundCall != null)
                {
                    Call missedCall = newOutboundCall;
                    AddCallLogs(dn, newOutboundCall);
                    dnToFind = newOutboundCall.callee;
                    if (linecontrols.Find(FindLineControl) != null)
                    {
                        log.Debug("This call will be put in missedcall cache: " + missedCall.callId);
                        missedCall.type = CallType.missed;
                        missedCalls.Add(missedCall);
                    }
                }
                break;

            case "NewExtenEvent":
                NewExtenEvent newexten = e as NewExtenEvent;
                log.Debug("New exten event: " + newexten.ToString());
                string   channel      = "";
                char[]   splitter     = { '/' };
                string[] splitchannel = newexten.Channel.Split(splitter);
                splitter[0]  = '-';
                splitchannel = splitchannel[1].Split(splitter);
                channel      = splitchannel[0];
                //DND?
                if (newexten.Extension == Properties.Settings.Default.FeatureCodeDNDToggle && newexten.Application == "Playback")
                {
                    switch (newexten.AppData)
                    {
                    case "do-not-disturb&activated":
                        log.Debug("Successfully activate dnd for channel: " + channel);
                        ss.SetLineControl(setLineControlDND(channel, true));
                        break;

                    case "do-not-disturb&de-activated":
                        log.Debug("Successfully deactivate dnd for channel: " + channel);
                        ss.SetLineControl(setLineControlDND(channel, false));
                        break;
                    }
                }
                //Forward all?
                else if (newexten.Extension.Contains(Properties.Settings.Default.FeatureCodeCallForwardAllActivate) && newexten.Application == "Playback" && newexten.AppData == "call-fwd-unconditional&for&extension")
                {
                    string forward = newexten.Extension.Substring(Properties.Settings.Default.FeatureCodeCallForwardAllActivate.Length);
                    log.Debug("Call forward all from channel: " + channel + " to " + forward);
                    ss.SetLineControl(setLineControlForward(channel, forward));
                }
                // UnForwardAll
                else if (newexten.Extension == Properties.Settings.Default.FeatureCodeCallForwardAllDeactivate && newexten.Application == "Playback" && newexten.AppData == "call-fwd-unconditional&de-activated")
                {
                    log.Debug("Call unforward all from channel: " + channel);
                    ss.SetLineControl(setLineControlForward(channel, ""));
                }
                break;

            case "NewStateEvent":
                NewStateEvent newstate = e as NewStateEvent;
                log.Debug("New State event: " + newstate.ToString());
                LineControl             newstateLc   = getLineControl(newstate.CallerId);
                LineControlConnection[] newStateLccs = null;
                int i = 0;
                if (newstateLc.lineControlConnection != null)
                {
                    bool isContained = false;
                    foreach (LineControlConnection elcc in newstateLc.lineControlConnection)
                    {
                        if (elcc.callid == newstate.Channel)
                        {
                            isContained  = true;
                            newStateLccs = newstateLc.lineControlConnection;
                            break;
                        }
                        i++;
                    }
                    if (!isContained)
                    {
                        i            = 0;
                        newStateLccs = new LineControlConnection[newstateLc.lineControlConnection.Length + 1];
                        foreach (LineControlConnection newstateLcc in newstateLc.lineControlConnection)
                        {
                            newStateLccs[i] = newstateLcc;
                            i++;
                        }
                    }
                }
                else
                {
                    newStateLccs    = new LineControlConnection[1];
                    newStateLccs[0] = new LineControlConnection();
                }
                try
                {
                    switch (newstate.State)
                    {
                    case "Up":
                        //received call?
                        callToFind = newstate.UniqueId;
                        Call rCall = missedCalls.Find(FindCall);
                        if (rCall != null)
                        {
                            log.Debug("Missed call finded: " + callToFind + ", this call will be received");
                            rCall.type = CallType.received;
                            AddCallLogs(rCall.callee, rCall);
                            missedCalls.Remove(rCall);
                        }
                        if (newStateLccs != null)
                        {
                            if (!channels.Contains(newstate.Channel))
                            {
                                channels.Add(newstate.Channel, newstate.CallerId);
                            }
                            newStateLccs[i].callid        = newstate.Channel;
                            newStateLccs[i].remoteState   = Wybecom.TalkPortal.CTI.Proxy.ConnectionState.established;
                            newStateLccs[i].state         = Wybecom.TalkPortal.CTI.Proxy.ConnectionState.established;
                            newStateLccs[i].terminalState = TerminalState.talking;
                        }
                        break;

                    case "Ringing":
                        if (newStateLccs != null)
                        {
                            if (!channels.Contains(newstate.Channel))
                            {
                                channels.Add(newstate.Channel, newstate.CallerId);
                            }
                            newStateLccs[i].callid        = newstate.Channel;
                            newStateLccs[i].remoteState   = Wybecom.TalkPortal.CTI.Proxy.ConnectionState.established;
                            newStateLccs[i].state         = Wybecom.TalkPortal.CTI.Proxy.ConnectionState.alerting;
                            newStateLccs[i].terminalState = TerminalState.ringing;
                        }
                        break;

                    case "Ring":
                        if (newStateLccs != null)
                        {
                            if (!channels.Contains(newstate.Channel))
                            {
                                channels.Add(newstate.Channel, newstate.CallerId);
                            }
                            newStateLccs[i].callid        = newstate.Channel;
                            newStateLccs[i].remoteState   = Wybecom.TalkPortal.CTI.Proxy.ConnectionState.alerting;
                            newStateLccs[i].state         = Wybecom.TalkPortal.CTI.Proxy.ConnectionState.dialing;
                            newStateLccs[i].terminalState = TerminalState.inuse;
                        }
                        break;
                    }
                }
                catch (Exception stateException)
                {
                    log.Debug("NewState exception: " + stateException.Message);
                }
                if (newstateLc != null)
                {
                    newstateLc.lineControlConnection = newStateLccs;
                    ss.SetLineControl(newstateLc);
                }
                break;

            case "OriginateResponseEvent":
                OriginateResponseEvent originateresponse = e as OriginateResponseEvent;
                break;

            case "ParkedCallEvent":
                ParkedCallEvent parkedcall = e as ParkedCallEvent;
                break;

            case "ParkedCallGiveUpEvent":
                ParkedCallGiveUpEvent parkedcallgiveup = e as ParkedCallGiveUpEvent;
                break;

            case "ParkedCallsCompleteEvent":
                ParkedCallsCompleteEvent parkedcallscomplete = e as ParkedCallsCompleteEvent;
                break;

            case "ParkedCallTimeOutEvent":
                ParkedCallTimeOutEvent parkedcalltimeout = e as ParkedCallTimeOutEvent;
                break;

            case "PeerEntryEvent":
                log.Debug("SipAction: one peer entry event received, " + e.ToString());
                PeerEntryEvent peerentry = e as PeerEntryEvent;
                peers.Add(peerentry);
                ss.SetLineControl(getLineControlFromPeerEntry(peerentry));
                break;

            case "PeerlistCompleteEvent":
                log.Debug("SipAction: peer list completed " + e.ToString());
                PeerlistCompleteEvent peerlistcomplete = e as PeerlistCompleteEvent;
                acs.setPeers(peers);
                break;

            case "PeerStatusEvent":
                PeerStatusEvent peerstatus = e as PeerStatusEvent;
                log.Debug("Peer status: " + peerstatus.ToString());
                break;

            case "PRIEvent":
                PRIEvent pri = e as PRIEvent;
                break;

            case "RegistryEvent":
                RegistryEvent registry = e as RegistryEvent;
                break;

            case "ReloadEvent":
                ReloadEvent reload = e as ReloadEvent;
                break;

            case "RenameEvent":
                RenameEvent rename = e as RenameEvent;
                break;

            case "ResponseEvent":
                ResponseEvent response = e as ResponseEvent;
                break;

            case "RTCPReceivedEvent":
                RTCPReceivedEvent rtcpreceived = e as RTCPReceivedEvent;
                break;

            case "RTCPSentEvent":
                RTCPSentEvent rtcpsent = e as RTCPSentEvent;
                break;

            case "RTPReceiverStatEvent":
                RTPReceiverStatEvent rtpreceiver = e as RTPReceiverStatEvent;
                break;

            case "RTPSenderStatEvent":
                RTPSenderStatEvent rtpsender = e as RTPSenderStatEvent;
                break;

            case "ShowDialPlanCompleteEvent":
                ShowDialPlanCompleteEvent showdialplan = e as ShowDialPlanCompleteEvent;
                break;

            case "ShutdownEvent":
                ShutdownEvent shutdown = e as ShutdownEvent;
                break;

            case "StatusCompleteEvent":
                StatusCompleteEvent statuscomplete = e as StatusCompleteEvent;
                break;

            case "StatusEvent":
                StatusEvent status = e as StatusEvent;
                break;

            case "TransferEvent":
                TransferEvent transfer = e as TransferEvent;
                break;

            case "UnholdEvent":
                UnholdEvent unhold = e as UnholdEvent;
                break;

            case "UnknownEvent":
                UnknownEvent unknown = e as UnknownEvent;
                break;

            case "UnlinkEvent":
                UnlinkEvent unlink = e as UnlinkEvent;
                log.Debug("Unlink event : " + unlink.ToString());
                LineControlConnection[] lccs = null;
                i  = 0;
                lc = getLineControl(unlink.CallerId1);
                if (lc != null)
                {
                    if (lc.lineControlConnection.Length > 1)
                    {
                        lccs = new LineControlConnection[lc.lineControlConnection.Length - 1];
                        foreach (LineControlConnection linklcc in lc.lineControlConnection)
                        {
                            if (linklcc.callid != unlink.Channel1)
                            {
                                lccs[i] = linklcc;
                                i++;
                                break;
                            }
                        }
                    }
                    else
                    {
                        lc.lineControlConnection = null;
                    }
                    ss.SetLineControl(lc);
                }
                i  = 0;
                lc = getLineControl(unlink.CallerId2);
                if (lc != null)
                {
                    if (lc.lineControlConnection.Length > 1)
                    {
                        lccs = new LineControlConnection[lc.lineControlConnection.Length - 1];
                        foreach (LineControlConnection linklcc in lc.lineControlConnection)
                        {
                            if (linklcc.callid != unlink.Channel2)
                            {
                                lccs[i] = linklcc;
                                i++;
                                break;
                            }
                        }
                    }
                    else
                    {
                        lc.lineControlConnection = null;
                    }
                    ss.SetLineControl(lc);
                }
                break;

            case "UnparkedCallEvent":
                UnparkedCallEvent unparked = e as UnparkedCallEvent;
                break;

            case "UserEvent":
                UserEvent user = e as UserEvent;
                break;

            case "VarSetEvent":
                VarSetEvent varset = e as VarSetEvent;
                break;

            case "ZapShowChannelsCompleteEvent":
                ZapShowChannelsCompleteEvent zapshowchannelscomplete = e as ZapShowChannelsCompleteEvent;
                break;

            case "ZapShowChannelsEvent":
                ZapShowChannelsEvent zapshowchannels = e as ZapShowChannelsEvent;
                break;
            }
            //ACDConnector
            switch (e.GetType().Name)
            {
            case "AgentCallbackLoginEvent":
                AgentCallbackLoginEvent agentcallbacklogin = e as AgentCallbackLoginEvent;
                break;

            case "AgentCallbackLogoffEvent":
                AgentCallbackLogoffEvent agentcallbacklogoff = e as AgentCallbackLogoffEvent;
                break;

            case "AgentCalledEvent":
                AgentCalledEvent agentcalled = e as AgentCalledEvent;
                break;

            case "AgentCompleteEvent":
                AgentCompleteEvent agentcomplete = e as AgentCompleteEvent;
                break;

            case "AgentConnectEvent":
                AgentConnectEvent agentconnect = e as AgentConnectEvent;
                break;

            case "AgentDumpEvent":
                AgentDumpEvent agentdump = e as AgentDumpEvent;
                break;

            case "AgentLoginEvent":
                AgentLoginEvent agentlogin = e as AgentLoginEvent;
                break;

            case "AgentLogoffEvent":
                AgentLogoffEvent agentlogoff = e as AgentLogoffEvent;
                break;

            case "AgentsCompleteEvent":
                AgentsCompleteEvent agentscomplete = e as AgentsCompleteEvent;
                break;

            case "AgentsEvent":
                AgentsEvent agentevent = e as AgentsEvent;
                break;

            case "QueueCallerAbandonEvent":
                QueueCallerAbandonEvent queuecallerabandon = e as QueueCallerAbandonEvent;
                break;

            case "QueueEntryEvent":
                QueueEntryEvent queueentry = e as QueueEntryEvent;
                break;

            case "QueueEvent":
                QueueEvent queue = e as QueueEvent;
                break;

            case "QueueMemberEvent":
                QueueMemberEvent queuemember = e as QueueMemberEvent;
                break;

            case "QueueMemberPausedEvent":
                QueueMemberPausedEvent queuememberpaused = e as QueueMemberPausedEvent;
                break;

            case "QueueMemberPenaltyEvent":
                QueueMemberPenaltyEvent queuememberpenalty = e as QueueMemberPenaltyEvent;
                break;

            case "QueueMemberRemovedEvent":
                QueueMemberRemovedEvent queuememberremoved = e as QueueMemberRemovedEvent;
                break;

            case "QueueMemberStatusEvent":
                QueueMemberStatusEvent queuememberstatus = e as QueueMemberStatusEvent;
                break;

            case "QueueParamsEvent":
                QueueParamsEvent queueparams = e as QueueParamsEvent;
                break;

            case "QueueStatusCompleteEvent":
                QueueStatusCompleteEvent queuestatuscomplete = e as QueueStatusCompleteEvent;
                break;
            }
        }
Exemple #2
0
 private void QueueStatusCompleteEventHandler(object sender, QueueStatusCompleteEvent e)
 {
     UpdateQueueStatusRequestStateIndicator("RX OK");
     SyncDataSourceWithCache(queueParamsData, _queueParamsDataCache);
     SyncDataSourceWithCache(queueEntriesData, _queueEntriesDataCache);
 }