public async Task <IActionResult> Index([FromBody] PushTopic PushTopic)
{
try {
HttpContent HttpContent = null;
AuthenticationResponse AuthenticationResponse = await this.Authenticate(PushTopic);
if (AuthenticationResponse.access_token == null)
{
return(StatusCode(401, "Authentication with Salesforce failed!"));
}
else
{
Payload Payload = new Payload();
Payload.config = new RoutingConfig(PushTopic.Config.appId, PushTopic.Config.davinciAccountId, PushTopic.Config.davinciProfileId, PushTopic.Config.davinciUsername, PushTopic.Config.davinciPassword);
if (PushTopic.EventType == "presence")
{
HttpContent = await this.ProcessPresence(Payload, AuthenticationResponse, PushTopic);
}
else if (PushTopic.EventType == "pending_service_routing")
{
HttpContent = await this.ProcessPendingWork(Payload, AuthenticationResponse, PushTopic);
}
else if (PushTopic.EventType == "agent_work")
{
HttpContent = await this.ProcessAgentWork(Payload, AuthenticationResponse, PushTopic);
}
var response = httpClient.PostAsync(appRoutingConfig.cloudRoutingUri, HttpContent);
}
} catch (Exception ex) {
return(StatusCode(500, ex.Message));
}
return(Ok());
}
public async Task <AuthenticationResponse> Authenticate(PushTopic PushTopic)
{
try {
HttpRequestMessage Authenticate =
new HttpRequestMessage(HttpMethod.Post, "https://login.salesforce.com/services/oauth2/token");
var AuthString = "grant_type=password&client_id=" + PushTopic.Config.ClientId + "&client_secret=" + PushTopic.Config.ClientSecret + "&username="******"&password="******"application/x-www-form-urlencoded");
Authenticate.Content = httpContent;
HttpResponseMessage AuthenticateResponse =
await httpClient.SendAsync(Authenticate);
AuthenticationResponse Auth = JsonConvert.DeserializeObject <AuthenticationResponse> (
await AuthenticateResponse.Content.ReadAsStringAsync());
return(Auth);
} catch (Exception ex) {
throw ex;
}
}
public async Task <HttpContent> ProcessAgentWork(Payload Payload, AuthenticationResponse AuthenticationResponse, PushTopic PushTopic)
{
SalesforceObjects.AgentWork AgentWork = JsonConvert.DeserializeObject <SalesforceObjects.AgentWork> (JsonConvert.SerializeObject(PushTopic.SObject));
string SObjectPrefix = AgentWork.WorkItemId.Substring(0, 3);
Dictionary <string, string> PrefixList = await this.RetrieveSObjects(AuthenticationResponse);
string SObjectType = PrefixList.Where(Prefix => Prefix.Key == SObjectPrefix).FirstOrDefault().Value;
WorkItem WorkItem = new WorkItem(AgentWork.WorkItemId, SObjectType);
PicklistValue[] Statuses = await this.RetrieveStatuses(AuthenticationResponse);
string status = Statuses[AgentWork.Status].Label;
User User = await RetrieveUser(AuthenticationResponse, AgentWork.UserId);
string UserName = User.Name;
AgentWorkStatus AgentWorkStatus = this.GetAgentStatus(status);
AgentWork _AgentWork = new AgentWork(AgentWork.Id, AgentWork.CreatedDate.ToString(), AgentWork.CreatedDate.ToString(), "update", AgentWorkStatus, WorkItem, UserName, AgentWork.UserId);
Payload.agentWork = _AgentWork;
string Content = JsonConvert.SerializeObject(Payload);
return(new StringContent(Content, Encoding.UTF8, "application/json"));
}
public async Task <HttpContent> ProcessPendingWork(Payload Payload, AuthenticationResponse AuthenticationResponse, PushTopic PushTopic)
{
SalesforceObjects.PendingServiceRouting PendingServiceRouting = JsonConvert.DeserializeObject <SalesforceObjects.PendingServiceRouting> (JsonConvert.SerializeObject(PushTopic.SObject));
string SObjectPrefix = PendingServiceRouting.WorkItemId.Substring(0, 3);
Dictionary <string, string> PrefixList = await this.RetrieveSObjects(AuthenticationResponse);
string SObjectType = PrefixList.Where(Prefix => Prefix.Key == SObjectPrefix).FirstOrDefault().Value;
WorkItem WorkItem = new WorkItem(PendingServiceRouting.WorkItemId, SObjectType);
PendingWork PendingWork = new PendingWork(PendingServiceRouting.Id, PendingServiceRouting.CreatedDate.ToString(), PendingServiceRouting.LastModifiedDate.ToString(), "create", WorkItem);
Payload.pendingWork = PendingWork;
string Content = JsonConvert.SerializeObject(Payload);
return(new StringContent(Content, Encoding.UTF8, "application/json"));
}
public async Task <HttpContent> ProcessPresence(Payload Payload, AuthenticationResponse AuthenticationResponse, PushTopic PushTopic)
{
SalesforceObjects.Presence Presence = JsonConvert.DeserializeObject <SalesforceObjects.Presence> (JsonConvert.SerializeObject(PushTopic.SObject));
SalesforceObjects.ServicePresenceStatus ServicePresenceStatus = await this.RetrievePresenceName(AuthenticationResponse, Presence);
User User = await this.RetrieveUser(AuthenticationResponse, Presence.UserId);
Payload.presence = new Presence(ServicePresenceStatus.MasterLabel, User.Name, Presence.UserId);
string Content = JsonConvert.SerializeObject(Payload);
return(new StringContent(Content, Encoding.UTF8, "application/json"));
}