/// <summary>
/// 联系客服(菜单)
/// </summary>
/// <param name="recMsg"></param>
/// <returns></returns>
public async Task <string> ContactKf(PubReceiveMsg recMsg)
{
try
{
var timeStamp = ComHelper.ConvertDateTimeInt(DateTime.Now);
if (!IsWorkTime())
{
var msg = "您好！现在非客服上班时间，请您在每天9-22点联系我们的客服美眉！";
return(await wxAutoComResponse.SendWxText(recMsg.FromUserName, recMsg.ToUserName, timeStamp, msg));
}
else
{
PubKfApi.SendTextMsg(recMsg.FromUserName, "正在为你转接在线客服，请稍后.....");
var msg = PubMsgApi.BuildKfTransferMsg(recMsg.FromUserName, recMsg.ToUserName, timeStamp);
logHelper.Debug("ContactKf:msg:" + msg.JsonSerialize());
// 发送客服消息提醒
return(await wxAutoComResponse.AutoMsgResponse(msg));
}
}
catch (Exception ex)
{
logHelper.Error("ContactKf:联系客服失败:" + ex.Message + " " + ex.StackTrace);
}
return(wxAutoComResponse.ResponseOK());;
}
public async Task <Result <string> > UpdWxKfImg([FromBody] WxKfInfoShow item)
{
try
{
// 转换路径
if (string.IsNullOrEmpty(item.KfHeadUpVir))
{
return(new Result <string> {
Message = "请先上传客服头像！"
});
}
// 头像物理路径
var phyPath = ComHelper.GetPhyWWWRoot(item.KfHeadUpVir);
var apiRes = PubKfApi.SetKFHeadImg(phyPath, item.KfAccount);
logHelper.Debug("UpdWxKfImg:修改客服头像结果:" + apiRes.JsonSerialize());
if (!apiRes.IsSuss)
{
var msg = "修改客服头像:错误代码：" + apiRes.errcode + " 信息：" + apiRes.errmsg;
logHelper.Error("UpdWxKfImg:" + msg);
return(new Result <string> {
Message = msg
});
}
// 保存客服信息
item.Updater = currentUser.UserName;
item.UpdateTime = DateTime.Now;
var upRes = await repo.UpdateAsync(item, new List <string> {
"KfHeadUpVir", "Updater", "UpdateTime"
});
return(new Result <string> {
IsSucc = upRes, Message = $"更新微信客服头像{(upRes ? "成功！" : "失败！")}"
});
}
catch (Exception ex)
{
logHelper.Error("UpdWxKfImg:更新微信客服头像失败:" + ex.Message + " " + ex.StackTrace);
}
return(new Result <string> {
Message = "更新微信客服头像失败！"
});
}
public async Task <Result <string> > InviteWxKf([FromBody] WxKfInfoShow item)
{
try
{
if (string.IsNullOrEmpty(item.InviteWx))
{
return(new Result <string> {
Message = "请先输入客服微信号！"
});
}
var apiRes = PubKfApi.SendKfInvite(item.KfAccount, item.InviteWx);
logHelper.Debug("InviteWxKf:邀请微信客服结果:" + apiRes.JsonSerialize());
if (!apiRes.IsSuss)
{
var msg = "邀请微信客服:错误代码：" + apiRes.errcode + " 信息：" + apiRes.errmsg;
logHelper.Error("InviteWxKf:" + msg);
return(new Result <string> {
Message = msg
});
}
// 保存客服信息
item.InviteWx = item.InviteWx;
item.InviteStatus = "waiting";
item.Updater = currentUser.UserName;
item.UpdateTime = DateTime.Now;
var upRes = await repo.UpdateAsync(item, new List <string> {
"InviteWx", "InviteStatus", "Updater", "UpdateTime"
});
return(new Result <string> {
IsSucc = upRes, Message = $"邀请微信客服{(upRes ? "成功！" : "失败！")}"
});
}
catch (Exception ex)
{
logHelper.Error("InviteWxKf:邀请微信客服失败:" + ex.Message + " " + ex.StackTrace);
}
return(new Result <string> {
Message = "邀请微信客服失败！"
});
}
public async Task <Result <string> > DelWxKfImg([FromBody] WxKfInfoShow item)
{
try
{
if (string.IsNullOrEmpty(item.KfAccount))
{
return(new Result <string> {
Message = "请先输入客服账号！"
});
}
var apiRes = PubKfApi.DeleteKF(item.KfAccount);
logHelper.Debug("DelWxKfImg:删除微信客服结果:" + apiRes.JsonSerialize());
if (!apiRes.IsSuss)
{
var msg = "删除微信客服:错误代码：" + apiRes.errcode + " 信息：" + apiRes.errmsg;
logHelper.Error("DelWxKfImg:" + msg);
return(new Result <string> {
Message = msg
});
}
// 保存客服信息
item.IsDel = 1;
item.Updater = currentUser.UserName;
item.UpdateTime = DateTime.Now;
var upRes = await repo.UpdateAsync(item, new List <string> {
"IsDel", "Updater", "UpdateTime"
});
return(new Result <string> {
IsSucc = upRes, Message = $"删除微信客服{(upRes ? "成功！" : "失败！")}"
});
}
catch (Exception ex)
{
logHelper.Error("DelWxKfImg:删除微信客服失败:" + ex.Message + " " + ex.StackTrace);
}
return(new Result <string> {
Message = "删除微信客服失败！"
});
}
/// <summary>
/// 联系客服
/// </summary>
/// <param name="recMsg"></param>
/// <returns></returns>
public Result <string> ChatWithKf(PubReceiveMsgCData recMsg)
{
try
{
if (IsWorkTime() && IsIn5Min(recMsg.FromUserName) && IsKfMsg(recMsg))
{
PubKfApi.SendTextMsg(recMsg.FromUserName, "正在为你转接在线客服，请稍后.....");
var msg = PubMsgApi.BuildKfTransferMsg(recMsg.FromUserName, recMsg.ToUserName, recMsg.CreateTime);
return(new Result <string> {
IsSucc = true, Data = msg
});
}
}
catch (Exception ex)
{
logHelper.Error("ChatWithKf:联系客服失败：" + ex.Message + " " + ex.StackTrace);
}
return(new Result <string> {
Message = "联系客服失败！"
});
}
/// <summary>
/// 定时推送消息
/// </summary>
/// <param name="push"></param>
/// <param name="baseMsg"></param>
/// <param name="apMsgType"></param>
/// <param name="user"></param>
/// <returns></returns>
private async Task SendAutoPushMsg(WxAutoPushShow push, PubKfBaseMsg baseMsg, Enum_ApMsgType apMsgType, WxUserInfo user)
{
// 文本消息 昵称赋值
if (apMsgType == Enum_ApMsgType.Text)
{
var txt = push.TextContent.Replace("{nickname}", user.NickName);
baseMsg = new PubKfTextMsg {
text = new PubKfTextContent {
content = txt
}
};
}
// 红包单独发送
if (apMsgType == Enum_ApMsgType.RedBag)
{
var apiRes = await wxAutoConvertHelper.SendAutoPushRedPack(push, user.OpenId);
logHelper.Debug("AutoPushJob:发送红包用户：" + user.OpenId + " 结果:" + apiRes);
}
else
{
// 非红包消息发送
var apiRes = PubKfApi.SendMsg(baseMsg, user.OpenId);
if (apiRes.IsSuss)
{
await wxAutoConvertHelper.SaveAutoPushHis(push.Id, user.OpenId);
}
else
{
logHelper.Error("AutoPushJob:发送消息给" + user.OpenId + "失败：" + apiRes.errcode + " " + apiRes.errmsg);
}
logHelper.Debug("AutoPushJob:发送消息用户：" + user.OpenId + " 结果:" + apiRes.JsonSerialize());
}
}
/// <summary>
/// 自动应答(客服消息)
/// </summary>
/// <param name="item"></param>
/// <param name="openId"></param>
/// <returns></returns>
public async Task <Result <string> > AutoRespond(WxAutoKeywordShow item, string openId)
{
try
{
// 自动推送类型
Enum_ApMsgType type = ComHelper.GetEnumValueByStr <Enum_ApMsgType>(item.ContentType);
// 发送客服消息预览
PubApiResult apiRes = new PubApiResult();
switch (type)
{
case Enum_ApMsgType.Text:
item.TextContent = item.TextContent.Replace("{nickname}", string.Empty);
apiRes = PubKfApi.SendTextMsg(openId, item.TextContent);
break;
case Enum_ApMsgType.Image:
apiRes = PubKfApi.SendImageMsg(openId, item.MediaId);
break;
case Enum_ApMsgType.Voice:
apiRes = PubKfApi.SendVoiceMsg(openId, item.MediaId);
break;
case Enum_ApMsgType.News:
apiRes = PubKfApi.SendMpNewsMsg(openId, item.MediaId);
break;
case Enum_ApMsgType.Video:
apiRes = PubKfApi.SendVideoMsg(openId, item.MediaId, item.VideoThumbMediaId, item.VideoTitle, item.VideoDescription);
break;
case Enum_ApMsgType.BackNews:
var lstArts = await wxAutoConvertHelper.GetAutoKeywordBackNews(item);
apiRes = PubKfApi.SendNewsMsg(openId, lstArts);
break;
case Enum_ApMsgType.RedBag:
return(await wxAutoConvertHelper.SendAutoKeywordRedPack(item, openId));
default:
break;
}
logHelper.Debug("PrevKeyword:预览返回结果：" + ComHelper.JsonSerialize(apiRes));
if (!apiRes.IsSuss)
{
var msg = "预览出错：" + apiRes.errcode + " " + apiRes.errmsg;
logHelper.Error("PrevKeyword:" + msg);
return(new Result <string> {
Message = msg
});
}
return(new Result <string> {
IsSucc = true, Message = "发送预览消息成功！"
});
}
catch (Exception ex)
{
logHelper.Error("PrevKeyword:发送预览消息失败:" + ex.Message + " " + ex.StackTrace);
}
return(new Result <string> {
Message = "发送预览消息失败！"
});
}
public async Task <Result <string> > SyncWxKf([FromBody] WxKfInfoShow item)
{
try
{
var apiRes = PubKfApi.GetKFList();
logHelper.Debug("SyncWxKf:同步微信客服信息结果:" + apiRes.JsonSerialize());
if (!apiRes.IsSuss)
{
var msg = "同步微信客服信息:错误代码：" + apiRes.errcode + " 信息：" + apiRes.errmsg;
logHelper.Error("SyncWxKf:" + msg);
return(new Result <string> {
Message = msg
});
}
var lstKf = apiRes.kf_list;
// 保存客服列表信息
var dtNow = DateTime.Now;
var userName = currentUser.UserName;
var lstKfAcounts = new List <string>();
foreach (var kf in lstKf)
{
var exist = await repo.FirstOrDefaultAsync <WxKfInfoShow>(x => x.KfAccount == kf.kf_account);
if (exist == null)
{
exist = new WxKfInfoShow();
exist.Creater = userName;
exist.CreateTime = dtNow;
}
exist.KfAccount = kf.kf_account;
exist.KfNick = kf.kf_nick;
exist.KfId = kf.kf_id;
exist.KfHeadimgurl = kf.kf_headimgurl;
exist.KfWx = kf.kf_wx;
exist.InviteWx = kf.invite_wx;
exist.InviteExpireTime = kf.invite_expire_time;
exist.InviteStatus = kf.invite_status;
exist.IsDel = 0;
exist.Updater = userName;
exist.UpdateTime = dtNow;
var saveRes = await repo.SaveAsync(exist);
lstKfAcounts.Add(exist.KfAccount);
}
// 删除不用的客服
if (lstKfAcounts.Count > 0)
{
var delRes = await repo.ExecuteCommandAsync(" UPDATE WxKfInfo SET IsDel = 1, Updater = @userName, UpdateTime = @dtNow WHERE KfAccount NOT IN (@lstKfAcounts) ",
new { userName, dtNow, lstKfAcounts });
}
return(new Result <string> {
IsSucc = true, Message = "同步微信客服信息成功！"
});
}
catch (Exception ex)
{
logHelper.Error("SyncWxKf:同步微信客服信息失败:" + ex.Message + " " + ex.StackTrace);
}
return(new Result <string> {
Message = "同步微信客服信息失败！"
});
}
public async Task <Result <string> > SaveWxKf([FromBody] WxKfInfoShow item)
{
try
{
var dtNow = DateTime.Now;
var userName = currentUser.UserName;
// 客服信息
var kfInfo = new PubKf();
// 客服账号名称
var kfSuffix = cacheHelper.GetDbConfValByKey("kfsuffix");
var accName = item.KfAccount;
if (!accName.EndsWith(kfSuffix))
{
item.KfAccount = string.Format("{0}@{1}", accName, kfSuffix);
}
kfInfo.kf_account = item.KfAccount;
kfInfo.nickname = item.KfNick;
kfInfo.password = ComHelper.MD5Sign("ramikf");
if (!item.CreateTime.HasValue)
{
// 创建客服
var addRes = PubKfApi.AddKF(kfInfo);
logHelper.Debug("SaveWxKf:创建客服结果:" + addRes.JsonSerialize());
if (!addRes.IsSuss)
{
var msg = "创建客服失败:错误代码：" + addRes.errcode + " 信息：" + addRes.errmsg;
logHelper.Error("SaveWxKf:" + msg);
return(new Result <string> {
Message = msg
});
}
// 保存客服信息
item.Creater = userName;
item.Updater = userName;
item.CreateTime = dtNow;
item.UpdateTime = dtNow;
await repo.AddAsync(item);
return(new Result <string> {
IsSucc = true, Message = "创建客服成功！"
});
}
else
{
// 修改客服
var editRes = PubKfApi.UpdateKF(kfInfo);
logHelper.Debug("SaveWxKf:更新客服结果:" + editRes.JsonSerialize());
if (!editRes.IsSuss)
{
var msg = "更新客服失败:错误代码：" + editRes.errcode + " 信息：" + editRes.errmsg;
logHelper.Error("SaveWxKf:" + msg);
return(new Result <string> {
Message = msg
});
}
// 保存客服信息
item.Updater = userName;
item.UpdateTime = dtNow;
var upRes = repo.Update(item, new List <string> {
"KfNick", "Updater", "UpdateTime"
});
return(new Result <string> {
IsSucc = upRes, Message = $"更新客服{(upRes ? "成功！" : "失败！")}"
});
}
}
catch (Exception ex)
{
logHelper.Error("SaveWxKf:更新微信客服信息失败:" + ex.Message + " " + ex.StackTrace);
}
return(new Result <string> {
Message = "更新微信客服信息失败！"
});
}