/// <summary>
/// 客脑主动邀请 to-all
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
void ChatService_OperatorChatRequest(object sender, OperatorChatRequestEventArgs e)//wang-ok
{
Operator op = OperatorService.GetOperatorById(e.OperatorId);
foreach (var item in GetOnlineOperatorSockets(op.AccountId))
{
sh.SendPacket(item, e);
}
}
/// <summary>
/// 客服主动邀请对话
/// </summary>
/// <param name="operatorId">客服ID</param>
/// <param name="visitorId"></param>
public static Chat OperatorRequestChat(string operatorId, string visitorId)
{
Trace.WriteLine(string.Format("ChatService.OperatorRequestChat(OperatorId = {0},VisitorId = {1})", operatorId, visitorId));
Visitor visitor = VisitorService.GetVisitorById(visitorId);
Operator op = OperatorService.GetOperatorById(operatorId);
if (visitor == null || op == null)
{
Trace.WriteLine(string.Format("Error: ChatService.OperatorRequestChat({0},{1}) error Opertor or Visitor is null", operatorId, visitorId));
return(null);
}
Chat chat = new Chat();
chat.IsInviteByOperator = true;
chat.CreateBy = op.NickName;
chat.CreateTime = DateTime.Now;
chat.LastCheckTime = DateTime.Now.Ticks;
chat.AccountId = op.AccountId;
chat.VisitorId = visitorId;
chat.OperatorId = operatorId;
chats.Add(chat);
Provider.AddChat(chat);
op.Status = OperatorStatus.InviteChat;//将客服改为请求中
chat.Status = ChatStatus.Requested;
//VisitSessionService.SetSessionStatus(visitor.CurrentSessionId, VisitSessionStatus.ChatRequesting);
if (OperatorChatRequest != null)
{
var req = new OperatorChatRequestEventArgs(operatorId, visitorId, chat);
OperatorChatRequest(null, req);
}
Message m = new Message();
m.ChatId = chat.ChatId;
m.Text = "正在邀请访客，请稍等...";
m.Type = MessageType.SystemMessage_ToOperator;
SendMessage(m, DateTime.Now.AddMilliseconds(50));
return(chat);
}
/// <summary>
/// 接受客服邀请
/// </summary>
/// <param name="chatId"></param>
public static void AcceptOperatorInvitation(string chatId)
{
Trace.WriteLine(string.Format("ChatService.AcceptOperatorInvitation(ChatId = {0})", chatId));
Chat chat = GetChatById(chatId);
if (chat != null)
{
chat.Status = ChatStatus.Accepted;
if (chat.OperatorId != null)
{
OperatorService.GetOperatorById(chat.OperatorId).Status = OperatorStatus.Chatting;
}
VisitSession s = VisitSessionService.GetSessionById(VisitorService.GetVisitorById(chat.VisitorId).CurrentSessionId);
s.Status = VisitSessionStatus.Chatting; //将访客状态改为对话中
s.ChatingTime = DateTime.Now;
OperatorChatRequestEventArgs opq = new OperatorChatRequestEventArgs(chat.OperatorId, chat.VisitorId, chat); //tao
OperatorChatRequestAccepted(null, new OperatorChatRequestAcceptedEventArgs(opq)); //tao
}
//SendMessage(new Message(chat.ChatId, "访客已接受对话邀请!", MessageType.SystemMessage_ToOperator));
SendMessage(new Message(chat.ChatId, "您已接受对话邀请!", MessageType.SystemMessage_ToVisitor));
}
/// <summary>
/// 拒绝客服会话邀请
/// </summary>
/// <param name="chatId"></param>
public static void DeclineOperatorInvitation(string chatId)
{
Trace.WriteLine(string.Format("ChatService.DeclineOperatorInvitation(ChatId = {0})", chatId));
Chat chat = GetChatById(chatId);
if (chat != null)
{
chat.Status = ChatStatus.Decline;
//SendMessage(new Message(chat.ChatId, "访客已拒绝对话邀请!", MessageType.SystemMessage_ToOperator));
OperatorChatRequestEventArgs opq = new OperatorChatRequestEventArgs(chat.OperatorId, chat.VisitorId, chat); //tao
OperatorChatRequestDeclined(null, new OperatorChatRequestDeclinedEventArgs(opq)); //tao
if (!string.IsNullOrEmpty(chat.OperatorId) && !IsOperatorHasActiveChat(chat.OperatorId))
{
OperatorService.SetOperatorStatus(chat.OperatorId, OperatorStatus.Idle, false);//关闭时改变客服状态
}
}
else
{
Trace.WriteLine(string.Format("Error: ChatService.DeclineOperatorInvitation({0} error， can't find Chat", chatId));
}
}
/// <summary>
/// 接受客服邀请
/// </summary>
/// <param name="chatId"></param>
public static void AcceptOperatorInvitation(string chatId)
{
Trace.WriteLine(string.Format("ChatService.AcceptOperatorInvitation(ChatId = {0})", chatId));
Chat chat = GetChatById(chatId);
if (chat != null)
{
chat.Status = ChatStatus.Accepted;
if (chat.OperatorId != null)
{
OperatorService.GetOperatorById(chat.OperatorId).Status = OperatorStatus.Chatting;
}
VisitSession s = VisitSessionService.GetSessionById(VisitorService.GetVisitorById(chat.VisitorId).CurrentSessionId);
s.Status = VisitSessionStatus.Chatting;//将访客状态改为对话中
s.ChatingTime = DateTime.Now;
OperatorChatRequestEventArgs opq = new OperatorChatRequestEventArgs(chat.OperatorId,chat.VisitorId,chat);//tao
OperatorChatRequestAccepted(null,new OperatorChatRequestAcceptedEventArgs(opq)); //tao
}
//SendMessage(new Message(chat.ChatId, "访客已接受对话邀请!", MessageType.SystemMessage_ToOperator));
SendMessage(new Message(chat.ChatId, "您已接受对话邀请!", MessageType.SystemMessage_ToVisitor));
}
/// <summary>
/// 拒绝客服会话邀请
/// </summary>
/// <param name="chatId"></param>
public static void DeclineOperatorInvitation(string chatId)
{
Trace.WriteLine(string.Format("ChatService.DeclineOperatorInvitation(ChatId = {0})",chatId));
Chat chat = GetChatById(chatId);
if (chat != null)
{
chat.Status = ChatStatus.Decline;
//SendMessage(new Message(chat.ChatId, "访客已拒绝对话邀请!", MessageType.SystemMessage_ToOperator));
OperatorChatRequestEventArgs opq = new OperatorChatRequestEventArgs(chat.OperatorId, chat.VisitorId, chat);//tao
OperatorChatRequestDeclined(null, new OperatorChatRequestDeclinedEventArgs(opq));//tao
if (!string.IsNullOrEmpty(chat.OperatorId) && !IsOperatorHasActiveChat(chat.OperatorId))
{
OperatorService.SetOperatorStatus(chat.OperatorId, OperatorStatus.Idle, false);//关闭时改变客服状态
}
}
else
{
Trace.WriteLine(string.Format("Error: ChatService.DeclineOperatorInvitation({0} error， can't find Chat",chatId));
}
}
/// <summary>
/// 客服主动邀请对话
/// </summary>
/// <param name="operatorId">客服ID</param>
/// <param name="visitorId"></param>
public static Chat OperatorRequestChat(string operatorId, string visitorId)
{
Trace.WriteLine(string.Format("ChatService.OperatorRequestChat(OperatorId = {0},VisitorId = {1})", operatorId, visitorId));
Visitor visitor = VisitorService.GetVisitorById(visitorId);
Operator op = OperatorService.GetOperatorById(operatorId);
if (visitor == null || op == null)
{
Trace.WriteLine(string.Format("Error: ChatService.OperatorRequestChat({0},{1}) error Opertor or Visitor is null",operatorId,visitorId));
return null;
}
Chat chat = new Chat();
chat.IsInviteByOperator = true;
chat.CreateBy = op.NickName;
chat.CreateTime = DateTime.Now;
chat.LastCheckTime = DateTime.Now.Ticks;
chat.AccountId = op.AccountId;
chat.VisitorId = visitorId;
chat.OperatorId = operatorId;
chats.Add(chat);
Provider.AddChat(chat);
op.Status = OperatorStatus.InviteChat;//将客服改为请求中
chat.Status = ChatStatus.Requested;
//VisitSessionService.SetSessionStatus(visitor.CurrentSessionId, VisitSessionStatus.ChatRequesting);
if (OperatorChatRequest != null)
{
var req = new OperatorChatRequestEventArgs(operatorId, visitorId, chat);
OperatorChatRequest(null, req);
}
Message m = new Message();
m.ChatId =chat.ChatId;
m.Text = "正在邀请访客，请稍等...";
m.Type = MessageType.SystemMessage_ToOperator;
SendMessage(m, DateTime.Now.AddMilliseconds(50));
return chat;
}
void ChatService_OperatorChatRequest(object sender, OperatorChatRequestEventArgs e)
{
throw new NotImplementedException();
}
void processServerEvents(DataArriveEventArgs e)
{
// 客服状态改变
if (e.Data.GetType() == typeof(OperatorForceLogoffEventArgs))
{
if (OperatorForceLogoff != null)
{
OperatorForceLogoff(this, null);
}
}
else if (e.Data.GetType() == typeof(OperatorStatusChangeEventArgs))
{
OperatorStatusChangeEventArgs os = (OperatorStatusChangeEventArgs)e.Data;
Operator op = GetOperatorById(os.OperatorId);
if (op != null)
{
op.Status = os.Status;
OperatorStatusChanged(this, os);
}
}
//访客对话请求
else if (e.Data.GetType() == typeof(VisitorChatRequestEventArgs))
{
VisitorChatRequestEventArgs vc = (VisitorChatRequestEventArgs)e.Data;
Visitor v = GetVisitorById(vc.VisitorId);
if (v != null)
{
v.CurrentSession.Status = VisitSessionStatus.ChatRequesting;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
VisitorChatRequest(this, vc);
addChat(vc.Chat);
}
}
//客服对话邀请
else if (e.Data.GetType() == typeof(OperatorChatRequestEventArgs))
{
OperatorChatRequestEventArgs ocr = (OperatorChatRequestEventArgs)e.Data;
Operator op = GetOperatorById(ocr.OperatorId);
Visitor v = GetVisitorById(ocr.VisitorId);
if (op != null && v != null)
{
op.Status = OperatorStatus.InviteChat;
addChat(ocr.Chat);
//v.CurrentSession.Status = VisitSessionStatus.
//OperatorChatRequest(this, ocr);
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(op.OperatorId, OperatorStatus.InviteChat));
}
}
// 访客对话请求被接受
else if (e.Data.GetType() == typeof(VisitorChatRequestAcceptedEventArgs))
{
VisitorChatRequestAcceptedEventArgs v = e.Data as VisitorChatRequestAcceptedEventArgs;
Chat chat = GetChatByChatId(v.VisitorChatRequest.Chat.ChatId);
Operator op = GetOperatorById(v.VisitorChatRequest.Chat.OperatorId);
Visitor visitor = GetVisitorById(v.VisitorChatRequest.VisitorId);
if (chat != null && op != null && visitor != null)
{
chat.OperatorId = v.VisitorChatRequest.Chat.OperatorId;
op.Status = OperatorStatus.Chatting;
visitor.CurrentSession.OperatorId = op.OperatorId;
VisitSession vs = visitor.CurrentSession;
vs.ChatingTime = v.VisitorChatRequest.Chat.AcceptTime;
vs.Status = VisitSessionStatus.Chatting;
//VisitorChatRequestAccepted(this, (VisitorChatRequestAcceptedEventArgs)e.Data);
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(v.VisitorChatRequest.Chat.OperatorId, OperatorStatus.Chatting));
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(vs));
}
}
// 客服对话邀请被接受
else if (e.Data.GetType() == typeof(OperatorChatRequestAcceptedEventArgs))
{
OperatorChatRequestAcceptedEventArgs ocr = (OperatorChatRequestAcceptedEventArgs)e.Data;
Operator op = GetOperatorById(ocr.ChatRequest.OperatorId);
Visitor v = GetVisitorById(ocr.ChatRequest.VisitorId);
if (op != null && v != null)
{
op.Status = OperatorStatus.Chatting;
v.CurrentSession.Status = VisitSessionStatus.Chatting;
if (OperatorChatRequestAccepted != null)
{
OperatorChatRequestAccepted(this, (OperatorChatRequestAcceptedEventArgs)e.Data);
}
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(op.OperatorId, op.Status));
}
}
// 客服对话邀请被拒绝
else if (e.Data.GetType() == typeof(OperatorChatRequestDeclinedEventArgs))
{
OperatorChatRequestDeclinedEventArgs ocr = (OperatorChatRequestDeclinedEventArgs)e.Data;
Operator op = GetOperatorById(ocr.ChatRequest.OperatorId);
Visitor v = GetVisitorById(ocr.ChatRequest.VisitorId);
Chat c = GetChatByChatId(ocr.ChatRequest.Chat.ChatId);
if (op != null && v != null && c != null)
{
c.Status = ChatStatus.Decline;
if (!IsOperatorHasActiveChat(op.OperatorId))
{
op.Status = OperatorStatus.Idle;
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(op.OperatorId, OperatorStatus.Idle));
}
v.CurrentSession.Status = VisitSessionStatus.Visiting;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
if (OperatorChatRequestDeclined != null)
{
OperatorChatRequestDeclined(this, (OperatorChatRequestDeclinedEventArgs)e.Data);
}
}
}
// 新的对话
else if (e.Data.GetType() == typeof(NewChatEventArgs))
{
NewChat(this, (NewChatEventArgs)e.Data);
}
// 对话状态改变
else if (e.Data.GetType() == typeof(ChatStatusChangedEventArgs))
{
ChatStatusChangedEventArgs cs = (ChatStatusChangedEventArgs)e.Data;
Chat chat = GetChatByChatId(cs.ChatId);
if (chat == null)
{
return;
}
Visitor v = GetVisitorById(chat.VisitorId);
if (v == null)
{
return;
}
chat.Status = cs.Status;
Operator o = GetOperatorById(chat.OperatorId);
if (chat.Status == ChatStatus.Accepted)
{
v.CurrentSession.Status = VisitSessionStatus.Chatting;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
o.Status = OperatorStatus.Chatting;
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(chat.OperatorId, OperatorStatus.Chatting));
}
else if (chat.Status == ChatStatus.Closed)
{
v.CurrentSession.Status = VisitSessionStatus.Visiting;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
if (o != null && !IsOperatorHasActiveChat(chat.OperatorId))
{
o.Status = OperatorStatus.Idle;
OperatorStatusChanged(this, new OperatorStatusChangeEventArgs(chat.OperatorId, OperatorStatus.Idle));
}
}
if (ChatStatusChanged != null)
{
ChatStatusChanged(this, cs);
}
}
else if (e.Data.GetType() == typeof(OperatorChatJoinInviteEventArgs))
{
ChatJoinInvite(this, (OperatorChatJoinInviteEventArgs)e.Data);
}
else if (e.Data.GetType() == typeof(OperatorChatJoinInviteAcceptedEventArgs))
{
ChatJoinInviteAccepted(this, (OperatorChatJoinInviteAcceptedEventArgs)e.Data);
}
else if (e.Data.GetType() == typeof(OperatorChatJoinInviteDeclinedEventArgs))
{
ChatJoinInviteDeclined(this, (OperatorChatJoinInviteDeclinedEventArgs)e.Data);
}
// 新消息
else if (e.Data.GetType() == typeof(ChatMessageEventArgs) && NewMessage != null)
{
NewMessage(this, (ChatMessageEventArgs)e.Data);
}
// 新访问,访客可能已经存在
else if (e.Data.GetType() == typeof(NewVisitingEventArgs) && NewVisiting != null)
{
NewVisitingEventArgs nv = (NewVisitingEventArgs)e.Data;
nv.Visitor.CurrentSession = nv.Session;
Visitor v = GetVisitorById(nv.Visitor.VisitorId);
if (v != null)
{
v.CurrentSession = nv.Session;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
}
else
{
addVisitor(nv.Visitor);
NewVisiting(this, (NewVisitingEventArgs)e.Data);
}
}
// 访客离开
else if (e.Data.GetType() == typeof(VisitorLeaveEventArgs))
{
VisitorLeaveEventArgs vl = e.Data as VisitorLeaveEventArgs;
Visitor v = GetVisitorById(vl.VisitorId);
if (v != null)
{
v.CurrentSession.Status = VisitSessionStatus.Leave;
VisitorSessionChange(this, new VisitorSessionChangeEventArgs(v.CurrentSession));
}
//VisitorLeave(this, (VisitorLeaveEventArgs)e.Data);
}
}
void ChatService_OperatorChatRequest(object sender, OperatorChatRequestEventArgs e)
{
throw new NotImplementedException();
}
