public static async Task <ResourceResponse> SendMessageToAgentAsReplyToConversationInAgentsChannel(
IMessageActivity activity,
string messageToSend,
string agentConversationId,
int vsoId)
{
var propertiesForLogging = new Dictionary <string, string>
{
{ "function", "SendMessageToAgentAsReplyToConversationInAgentsChannel" },
{ "endUser", activity.From.Name },
{ "messageToSend", messageToSend },
{ "agentConversationId", agentConversationId },
{ "vsoId", vsoId.ToString() },
};
try
{
var isSms = IsPhoneNumber(activity.From.Name);
ChannelAccount botAccount = isSms ? await IdTable.GetBotId() : activity.Recipient;
var serviceUrl = TeamsServiceEndpoint;
using (ConnectorClient connector = await BotConnectorUtility.BuildConnectorClientAsync(serviceUrl))
{
IMessageActivity message = Activity.CreateMessageActivity();
message.From = botAccount;
message.ReplyToId = agentConversationId;
message.Conversation = new ConversationAccount
{
Id = agentConversationId,
IsGroup = true,
};
IEnumerable <ChannelAccount> agentIds = await OnlineStatus.GetAgentIds();
var channelAccounts = agentIds as ChannelAccount[] ?? agentIds.ToArray();
string atMentions = Empty;
if (channelAccounts.Any())
{
//message.Entities = new List<Entity>(channelAccounts.Select(account =>
// new Mention(account, "@" + account.Name.Replace(" ", "_"), "mention")));
atMentions = Join(" ", channelAccounts.Select(ca => "@" + ca.Name));
}
message.Text = $"{atMentions} [{activity.From.Name}]: {messageToSend}";
message.TextFormat = "plain";
message.ServiceUrl = TeamsServiceEndpoint;
message.ChannelData = new Dictionary <string, object>
{
["teamsChannelId"] = "19:[email protected]",
["notification"] = new Dictionary <string, object> {
{ "alert", true }
}
};
ResourceResponse response = await BotConnectorUtility.BuildRetryPolicy().ExecuteAsync(async()
=> await connector.Conversations.SendToConversationAsync((Activity)message));
Trace.TraceInformation(
$"[SUCCESS]: SendMessageToAgentAsReplyToConversationInAgentsChannel. Message={messageToSend}. " +
$"response id ={response.Id} agentConversationId={agentConversationId} ");
propertiesForLogging.Add("replyMessageId", response.Id);
WebApiConfig.TelemetryClient.TrackEvent("SendMessageToAgentAsReplyToConversationInAgentsChannel",
propertiesForLogging);
return(response);
}
}
catch (Exception e)
{
WebApiConfig.TelemetryClient.TrackException(e, propertiesForLogging);
throw;
}
}
