public IActionResult Contact(int ticketId)
{
//get th ticket and the customer associated with that ticket
var ticket = context.Tickets.Find(ticketId);
var customer = context.Customers.Find(context.Devices.Find(ticket.DeviceId).CustomerId);
IEnumerable <Event> events = context.Events.Where(e => e.Category == EventCategory.Contact).ToList();
//create LogEditViewModel
var model = new NewLogContactViewModel
{
TicketId = ticket.Id,
TicketNumber = ticket.TicketNumber,
CustomerFirstName = customer.FirstName,
CustomerLastName = customer.LastName,
CustomerEmail = customer.Email,
CustomerPhone = customer.Phone,
TicketStatus = context.Logs.GetLatestLogByTicketId(ticketId).TicketStatus,
Events = SelectListHelper.ToSelectListItems(events, -1) // nothing selected
};
//return View
return(View(model));
}
//Post Method for log contact
public IActionResult Contact(NewLogContactViewModel model)
{
//get the ticket and check for valid
Ticket ticket = context.Tickets.Find(model.TicketId);
if (!ModelState.IsValid || ticket == null)
{
return(View(model));
}
//create new log
Log log = new Log
{
UserCreated = User.FindFirst(ClaimTypes.Name).Value.ToString(),
EventId = model.SelectedEventId,
TicketId = model.TicketId,
DateCreated = DateTime.Now,
Notes = model.LogNotes,
TicketStatus = model.TicketStatus
};
//update database
context.Add(log);
context.SaveChanges();
////record time finished if ticket has been completed
//ticket.Status = model.TicketStatus;
//if (model.TicketStatus == TicketStatus.PendingPickup)
//{
// ticket.FinishDate = DateTime.Now;
//}
//else if (model.TicketStatus == TicketStatus.Closed)
//{
// ticket.CheckOutDate = DateTime.Now;
// ticket.CheckOutUserId = User.FindFirst(ClaimTypes.Name).Value.ToString();
//}
////update tickets table
//context.Tickets.Commit();
return(RedirectToAction("Index", "Ticket"));
}