/// <summary>
/// 处理视频请求
/// </summary>
/// <param name="requestMessage"></param>
/// <returns></returns>
public override async Task <IResponseMessageBase> OnVideoRequestAsync(RequestMessageVideo requestMessage)
{
try
{
var opid = requestMessage.FromUserName;
var entitymsg = new MpEventRequestMsgLogDto();
entitymsg.MpID = mpId;
entitymsg.OpenID = opid;
entitymsg.MsgType = requestMessage.MsgType.ToString();
entitymsg.MsgId = requestMessage.MsgId.ToString();
entitymsg.MediaId = requestMessage.MediaId;
await _mpEventRequestMsgLogAppService.Create(entitymsg);
}
catch (Exception ex)
{
_logger.Error(string.Format("MPID{0}记录视频回复信息出错：原因{1}", mpId, ex.Message));
}
#region 客服逻辑处理
var kefuHandler = _iocResolver.Resolve <IKeFuMessageHandler>();
if (await kefuHandler.IsAsking(mpId, requestMessage.FromUserName))
{
await kefuHandler.Ask(mpId, requestMessage.FromUserName, requestMessage.MsgType.ToString(), requestMessage.MediaId);
return(requestMessage.CreateResponseMessage <ResponseMessageNoResponse>());
}
#endregion
return(await DefaultResponseMessageAsync(requestMessage));
}
/// <summary>
/// 处理链接消息请求
/// </summary>
/// <param name="requestMessage"></param>
/// <returns></returns>
public override async Task <IResponseMessageBase> OnLinkRequestAsync(RequestMessageLink requestMessage)
{
try
{
var opid = requestMessage.FromUserName;
var entitymsg = new MpEventRequestMsgLogDto();
entitymsg.MpID = mpId;
entitymsg.OpenID = opid;
entitymsg.MsgType = requestMessage.MsgType.ToString();
entitymsg.MsgId = requestMessage.MsgId.ToString();
entitymsg.Title = requestMessage.Title;
entitymsg.Description = requestMessage.Description;
entitymsg.AUrl = requestMessage.Url;
await _mpEventRequestMsgLogAppService.Create(entitymsg);
}
catch (Exception ex)
{
_logger.Error(string.Format("MPID{0}记录链接回复信息出错：原因{1}", mpId, ex.Message));
}
return(await DefaultResponseMessageAsync(requestMessage));
}
/// <summary>
/// 处理文字请求
/// </summary>
/// <returns></returns>
public override async Task <IResponseMessageBase> OnTextRequestAsync(RequestMessageText requestMessage)
{
var defaultMessage = await DefaultResponseMessageAsync(requestMessage);
if (string.IsNullOrEmpty(requestMessage.Content))
{
return(defaultMessage);
}
#region 记录日志
try
{
var opid = requestMessage.FromUserName;
var entitymsg = new MpEventRequestMsgLogDto();
entitymsg.MpID = mpId;
entitymsg.OpenID = opid;
entitymsg.MsgType = requestMessage.MsgType.ToString();
entitymsg.MsgId = requestMessage.MsgId.ToString();
entitymsg.Content = requestMessage.Content;
await _mpEventRequestMsgLogAppService.Create(entitymsg);
}
catch (Exception ex)
{
_logger.Error(string.Format("MPID{0}记录文本回复信息出错：原因{1}", mpId, ex.Message));
}
#endregion
_logger.Info($"开始处理文本消息 {requestMessage.FromUserName} {requestMessage.Content}");
#region 春雨医生逻辑处理
var chunyuHandler = _iocResolver.Resolve <IChunYuMessageHandler>();
if (await chunyuHandler.IsAsking(mpId, requestMessage.FromUserName))
{
_logger.Info($"春雨医生正在会话 {requestMessage.FromUserName} {requestMessage.Content}");
await chunyuHandler.Ask(mpId, requestMessage.FromUserName, requestMessage.MsgType.ToString(), requestMessage.Content);
return(requestMessage.CreateResponseMessage <ResponseMessageNoResponse>());
}
#endregion
#region 客服逻辑处理
_logger.Info($"春雨医生没有会话 {requestMessage.FromUserName} {requestMessage.Content}");
var kefuHandler = _iocResolver.Resolve <IKeFuMessageHandler>();
if (await kefuHandler.IsAsking(mpId, requestMessage.FromUserName))
{
_logger.Info($"客服正在会话 {requestMessage.FromUserName} {requestMessage.Content}");
await kefuHandler.Ask(mpId, requestMessage.FromUserName, requestMessage.MsgType.ToString(), requestMessage.Content);
return(requestMessage.CreateResponseMessage <ResponseMessageNoResponse>());
}
_logger.Info($"客服没有会话 {requestMessage.FromUserName} {requestMessage.Content}");
#endregion
var account = await _mpAccountAppService.GetCache(mpId);
var rs = await _cacheManager.GetCache(AppConsts.Cache_CallBack).GetOrDefaultAsync(string.Format("TextRequest_{0}_{1}", account.AppId, requestMessage.Content));
var rstype = await _cacheManager.GetCache(AppConsts.Cache_CallBack).GetOrDefaultAsync(string.Format("TextRequest_{0}_{1}_Type", account.AppId, requestMessage.Content));
var rsid = await _cacheManager.GetCache(AppConsts.Cache_CallBack).GetOrDefaultAsync(string.Format("TextRequest_{0}_{1}_Id", account.AppId, requestMessage.Content));
var firstkey = await _cacheManager.GetCache(AppConsts.Cache_FirstKeyWordReply).GetOrDefaultAsync(requestMessage.FromUserName);
#region 短时间内输入过一级回复，则查询当次输入是否属于二级回复
if (firstkey != null)
{
var keyid = Convert.ToInt32(firstkey);
var srs = await _cacheManager.GetCache(AppConsts.Cache_CallBack).GetOrDefaultAsync(string.Format("TextRequest_{0}_{1}_{2}_Second", account.AppId, keyid, requestMessage.Content));
var srstype = await _cacheManager.GetCache(AppConsts.Cache_CallBack).GetOrDefaultAsync(string.Format("TextRequest_{0}_{1}_{2}_Second_Type", account.AppId, keyid, requestMessage.Content));
if (srs == null || srstype == null)
{
var mpSecondKeyWordReplyAppService = _iocResolver.Resolve <IMpSecondKeyWordReplyAppService>();
var reply = await mpSecondKeyWordReplyAppService.GetEntityByKeyWordAsync(requestMessage.Content, keyid);
if (reply != null)
{
await _cacheManager.GetCache(AppConsts.Cache_CallBack).SetAsync(string.Format("TextRequest_{0}_{1}_{2}_Second_Type", account.AppId, keyid, requestMessage.Content), reply.ReplyType);
var res = await GetEntityResponse(reply.ReplyType, reply.ImageMediaID, reply.Content, reply.VoiceMediaID, (reply.VideoID ?? -1).ToString(), (reply.ArticleID ?? -1).ToString(), (reply.ArticleGroupID ?? -1).ToString());
if (res != null)
{
await _cacheManager.GetCache(AppConsts.Cache_CallBack).SetAsync(string.Format("TextRequest_{0}_{1}_{2}_Second", account.AppId, keyid, requestMessage.Content), res);
return(res);
}
else
{
return(requestMessage.CreateResponseMessage <ResponseMessageNoResponse>());
}
}
}
else
{
var res = await GetCacheResponse(srstype.ToString(), srs);
if (res != null)
{
return(res);
}
}
}
#endregion
#region 没有命中二级回复，则查询一级回复
if (rs == null || rstype == null || rsid == null)
{
//关键字回复
var entity = await _mpKeyWordReplyAppService.GetEntityByKeyWordAsync(requestMessage.Content, mpId);
if (entity != null)
{
await _cacheManager.GetCache(AppConsts.Cache_FirstKeyWordReply).SetAsync(requestMessage.FromUserName, entity.Id);
await _cacheManager.GetCache(AppConsts.Cache_CallBack).SetAsync(string.Format("TextRequest_{0}_{1}_Type", account.AppId, requestMessage.Content), entity.ReplyType);
await _cacheManager.GetCache(AppConsts.Cache_CallBack).SetAsync(string.Format("TextRequest_{0}_{1}_Id", account.AppId, requestMessage.Content), entity.Id);
var res = await GetEntityResponse(entity.ReplyType, entity.ImageMediaID, entity.Content, entity.VoiceMediaID, (entity.VideoID ?? -1).ToString(), (entity.ArticleID ?? -1).ToString(), (entity.ArticleGroupID ?? -1).ToString(), requestMessage);
if (res != null)
{
await _cacheManager.GetCache(AppConsts.Cache_CallBack).SetAsync(string.Format("TextRequest_{0}_{1}", account.AppId, requestMessage.Content), res);
return(res);
}
else
{
var none = requestMessage.CreateResponseMessage <ResponseMessageNoResponse>();
await _cacheManager.GetCache(AppConsts.Cache_CallBack).SetAsync(string.Format("TextRequest_{0}_{1}", account.AppId, requestMessage.Content), none);
return(none);
}
}
//其他回复
else
{
return(defaultMessage);
}
}
else
{
var replyType = (string)await _cacheManager.GetCache(AppConsts.Cache_CallBack).GetOrDefaultAsync(string.Format("TextRequest_{0}_{1}_Type", account.AppId, requestMessage.Content));
if (replyType == ReplyMsgType.kf.ToString())
{
var kefuMessageHandler = _iocResolver.Resolve <IKeFuMessageHandler>();
return(await kefuMessageHandler.InCustomer(mpId, requestMessage));
}
else
{
var res = await GetCacheResponse(rstype.ToString(), rs, requestMessage);
if (res != null)
{
await _cacheManager.GetCache(AppConsts.Cache_FirstKeyWordReply).SetAsync(requestMessage.FromUserName, Convert.ToInt32(rsid));
return(res);
}
}
}
#endregion
return(defaultMessage);
}