private async Task ShareTicket(SharedTicket share)
{
logger?.LogInformation($"Sharing {share.Reason} ticket {share.Id}");
await zendesk.MarkSharing(share);
var wrap = MapperConfig.Map <Middleware.EventWrapper>(share.Response);
await share.Switch(
solved => middleware.SolveTicket(wrap),
handedOff => middleware.HandOffTicket(wrap),
escalated => middleware.EscalateTicket(wrap)
);
await zendesk.MarkShared(share);
logger?.LogInformation($"Shared {share.Reason} ticket {share.Id}");
}
public Task HandOffTicket([Body] EventWrapper body) => client.HandOffTicket(body);