private void btnSaveNote_Click(object sender, RoutedEventArgs e)
{
KeyValueCollection caseData = new KeyValueCollection();
var chatMedia = new ChatMedia();
try
{
string value = _chatUtil.InteractionNoteContent;
if (Pointel.Interactions.IPlugins.PluginCollection.GetInstance().PluginCollections.ContainsKey(Plugins.Contact))
{
((IContactPlugin)Pointel.Interactions.IPlugins.PluginCollection.GetInstance().PluginCollections[Pointel.Interactions.IPlugins.Plugins.Contact])
.UpdateInteraction(_interactionID, _chatDataContext.OwnerIDorPersonDBID, _chatUtil.InteractionNoteContent,
_chatUtil.UserData, 2);
}
if (_chatUtil.UserData.ContainsKey("TheComment"))
{
string originalValue = _chatUtil.UserData["TheComment"].ToString();
if (value != originalValue)
{
caseData.Add("TheComment", value);
OutputValues output = chatMedia.DoUpdateCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Remove("TheComment");
_chatUtil.UserData.Add("TheComment", value);
}
caseData.Clear();
}
}
else
{
caseData.Add("TheComment", value);
OutputValues output = chatMedia.DoAddCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Add("TheComment", value);
}
caseData.Clear();
}
}
catch (Exception commonException)
{
_logger.Error("Error occurred as : " + commonException.Message.ToString());
}
finally
{
chatMedia = null;
caseData = null;
}
}
public void TestClear_NonEmptyCollection()
{
var key1 = @"TestKey1";
var key2 = @"TestKey2";
var key3 = @"TestKey3";
var collection = new KeyValueCollection <string, JackpotLog>(@"TestCollection", _database);
var transaction1 = JackpotLog.Randomize(new Random());
var transaction2 = JackpotLog.Randomize(new Random());
var transaction3 = JackpotLog.Randomize(new Random());
collection.Add(key1, transaction1);
collection.Add(key2, transaction2);
collection.Add(key3, transaction3);
collection.Clear();
Assert.IsFalse(collection.TryGetValue(key1, out var result1));
Assert.IsNull(result1);
Assert.IsFalse(collection.TryGetValue(key2, out var result2));
Assert.IsNull(result2);
Assert.IsFalse(collection.TryGetValue(key3, out var result3));
Assert.IsNull(result3);
}
private void btnUpdate_Click(object sender, RoutedEventArgs e)
{
var chatMedia = new ChatMedia();
KeyValueCollection caseData = new KeyValueCollection();
try
{
var selectedCallData = DGCaseDataInfo.SelectedItem as ChatCaseData;
string key = selectedCallData.Key.ToString().Trim();
string value = selectedCallData.Value.ToString().Trim();
if (_chatUtil.UserData.ContainsKey(key))
{
string originalValue = _chatUtil.UserData[key].ToString();
if (value != originalValue)
{
caseData.Add(key, value);
OutputValues output = chatMedia.DoUpdateCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Remove(key);
_chatUtil.UserData.Add(key, value);
}
caseData.Clear();
}
}
else
{
caseData.Add(key, value);
OutputValues output = chatMedia.DoAddCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Add(key, value);
}
caseData.Clear();
}
BindGrid();
}
catch (Exception commonException)
{
_logger.Error("Error occurred while btnUpdate_Click(): " + commonException.ToString());
}
finally
{
chatMedia = null;
caseData = null;
}
}
private void TestParameters()
{
var collection = new KeyValueCollection();
UriParser.ParseParameters(collection, new StringReader(";welcome;lr=true"));
Assert.Equal(string.Empty, collection["welcome"]);
Assert.Equal("true", collection["lr"]);
collection.Clear();
UriParser.ParseParameters(collection, new StringReader(";welcome"));
Assert.Equal(string.Empty, collection["welcome"]);
collection.Clear();
UriParser.ParseParameters(collection, new StringReader(";welcome;"));
Assert.Equal(string.Empty, collection["welcome"]);
collection.Clear();
UriParser.ParseParameters(collection, new StringReader(";welcome=world"));
Assert.Equal("world", collection["welcome"]);
collection.Clear();
UriParser.ParseParameters(collection, new StringReader(";welcome=world;"));
Assert.Equal("world", collection["welcome"]);
collection.Clear();
UriParser.ParseParameters(collection, new StringReader(";welcome=world;yes"));
Assert.Equal("world", collection["welcome"]);
Assert.Equal(string.Empty, collection["yes"]);
collection.Clear();
UriParser.ParseParameters(collection, new StringReader(";welcome=world;yes;"));
Assert.Equal("world", collection["welcome"]);
Assert.Equal(string.Empty, collection["yes"]);
}
private void TestParameters()
{
var collection = new KeyValueCollection();
UriParser.ParseParameters(collection, new StringReader(";welcome;lr=true"));
Assert.Equal(string.Empty, collection["welcome"]);
Assert.Equal("true", collection["lr"]);
collection.Clear();
UriParser.ParseParameters(collection, new StringReader(";welcome"));
Assert.Equal(string.Empty, collection["welcome"]);
collection.Clear();
UriParser.ParseParameters(collection, new StringReader(";welcome;"));
Assert.Equal(string.Empty, collection["welcome"]);
collection.Clear();
UriParser.ParseParameters(collection, new StringReader(";welcome=world"));
Assert.Equal("world", collection["welcome"]);
collection.Clear();
UriParser.ParseParameters(collection, new StringReader(";welcome=world;"));
Assert.Equal("world", collection["welcome"]);
collection.Clear();
UriParser.ParseParameters(collection, new StringReader(";welcome=world;yes"));
Assert.Equal("world", collection["welcome"]);
Assert.Equal(string.Empty, collection["yes"]);
collection.Clear();
UriParser.ParseParameters(collection, new StringReader(";welcome=world;yes;"));
Assert.Equal("world", collection["welcome"]);
Assert.Equal(string.Empty, collection["yes"]);
}
private void DGCaseDataInfo_RowEditEnding(object sender, Microsoft.Windows.Controls.DataGridRowEditEndingEventArgs e)
{
var chatMedia = new ChatMedia();
try
{
Microsoft.Windows.Controls.DataGridRow dgRow = e.Row;
if (dgRow != null)
{
var selectedCallData = dgRow.Item as ChatCaseData;
string key = selectedCallData.Key.ToString().Trim();
string value = selectedCallData.Value.ToString().Trim();
if (_chatUtil.UserData.ContainsKey(key))
{
string originalValue = _chatUtil.UserData[key].ToString();
if (value != originalValue)
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(key, value);
OutputValues output = chatMedia.DoUpdateCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Remove(key);
_chatUtil.UserData.Add(key, value);
}
caseData.Clear();
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(key, value);
OutputValues output = chatMedia.DoAddCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Add(key, value);
}
caseData.Clear();
}
BindGrid();
}
}
catch (Exception commonException)
{
_logger.Error("Error occurred while DGCaseDataInfo_RowEditEnding(): " + commonException.ToString());
}
finally
{
chatMedia = null;
}
}
/// <summary>
/// Handles the Click event of the btnUpdate control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
private void btnUpdate_Click(object sender, RoutedEventArgs e)
{
try
{
isEditDone = true;
DGCaseDataInfo.CancelEdit();
var selectedCallData = DGCaseDataInfo.SelectedItem as EmailCaseData;
string key = selectedCallData.Key;
string value = selectedCallData.Value;
if (CurrentData.ContainsKey(key))
{
string originalValue = CurrentData[key].ToString();
if (value != originalValue)
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(key, value);
InteractionService interactionService = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = interactionService.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData[key] = value;
}
caseData.Clear();
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(key, value);
InteractionService interactionService = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = interactionService.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData.Add(key, value);
}
caseData.Clear();
}
editingValue = editingKey = null;
// BindGrid();
}
catch (Exception commonException)
{
logger.Error("Error ocurred as " + commonException.Message);
}
}
/// <summary>
/// This method parses the 'adminCatagories' section of the BASE.config file.
/// You can add/remove/modify catagories to change and/or expand BASE's admin catagories for the backend site admin
/// </summary>
/// <param name="xmlnode"></param>
internal void ParseAdminCatagories(XmlNode xmlnode)
{
foreach (XmlNode ch in xmlnode.ChildNodes)
{
if (ch.Name == "add")
{
_admincatagories.Add(ch.Attributes["id"].Value, ch.Attributes["displayName"].Value);
}
else if (ch.Name == "remove")
{
_admincatagories.Remove(ch.Attributes["id"].Value);
}
else if (ch.Name == "clear")
{
_admincatagories.Clear();
}
else
{
Logging.Logger.Log(String.Format("Unkown node in BASE.config/adminCatagories: {0}", ch.Name), BASE.Logging.LogPriority.Warning, "CONFIGURATION");
}
}
}
/// <summary>
/// This method parses the 'urlParserPlugins' section of the BASE.config file.
/// You can add/remove/modify plugins to change and/or expand BASE's UrlParsing system
/// </summary>
/// <param name="xmlnode"></param>
internal void ParseBaseSettings(XmlNode xmlnode)
{
foreach (XmlNode ch in xmlnode.ChildNodes)
{
if (ch.Name == "add")
{
_baseSettings.Add(ch.Attributes["key"].Value, ch.Attributes["value"].Value);
}
else if (ch.Name == "remove")
{
_baseSettings.Remove(ch.Attributes["key"].Value);
}
else if (ch.Name == "clear")
{
_baseSettings.Clear();
}
else
{
Logging.Logger.Log(String.Format("Unkown node in BASE.config/basesettings: {0}", ch.Name), BASE.Logging.LogPriority.Warning, "CONFIGURATION");
}
}
}
/// <summary>
/// Reads the file integration key collections.
/// </summary>
/// <param name="configProtocol">The configuration protocol.</param>
/// <param name="applicationName">Name of the application.</param>
/// <returns></returns>
#region ReadFileIntegrationKeyCollections
public iCallData ReadFileIntegrationKeyCollections(ConfService configProtocol, string applicationName)
{
iCallData result = null;
string value = string.Empty;
int paramKey = 0;
try
{
result = new CallData();
result.FileData = new FileIntegration();
result.PortData = new PortIntegration();
result.PipeData = new PipeIntegration();
result.CrmDbData = new CrmDbIntegration();
CfgApplication application = new CfgApplication(configProtocol);
CfgApplicationQuery queryApp = new CfgApplicationQuery();
//queryApp.TenantDbid = WellKnownDbids.EnterpriseModeTenantDbid;
queryApp.Name = applicationName;
application = configProtocol.RetrieveObject <CfgApplication>(queryApp);
if (application != null)
{
string[] applicationKeys = application.Options.AllKeys;
string[] applicationUserPropertieskeys = application.UserProperties.AllKeys;
foreach (string section in applicationUserPropertieskeys)
{
if (string.Compare(section, "facet.user.data", true) == 0)
{
KeyValueCollection kvColl = new KeyValueCollection();
kvColl = (KeyValueCollection)application.UserProperties["facet.user.data"];
logger.Debug("Retrieving values from facet.user.data section");
setting.attachDataList.Clear();
if (kvColl != null)
{
for (int i = 1; i <= (kvColl.Count / 2); i++)
{
if (kvColl.ContainsKey("facet.userdata.key" + i.ToString()))
{
if (kvColl["facet.userdata.key" + i.ToString()].ToString() != null &&
kvColl["facet.userdata.key" + i.ToString()].ToString() != string.Empty)
{
if (kvColl.ContainsKey("facet.tag.name" + i.ToString()))
{
if (kvColl["facet.tag.name" + i.ToString()].ToString() != null &&
kvColl["facet.tag.name" + i.ToString()].ToString() != string.Empty)
{
if (!setting.attachDataList.ContainsKey(kvColl["facet.tag.name" + i.ToString()].ToString()))
{
setting.attachDataList.Add(kvColl["facet.tag.name" + i.ToString()].ToString(),
kvColl["facet.userdata.key" + i.ToString()].ToString());
logger.Debug("Key : facet.tag.name" + i.ToString() + " Value : " + kvColl["facet.tag.name" + i.ToString()].ToString());
logger.Debug("Key : facet.userdata.key" + i.ToString() + " Value : " + kvColl["facet.userdata.key" + i.ToString()].ToString());
}
}
}
}
}
}
}
}
}
ConfigContainer.Instance().ReadSection("file-integration");
if (ConfigContainer.Instance().AllKeys.Contains("file-integration"))
{
KeyValueCollection _tempcoll = ConfigContainer.Instance().GetValue("file-integration");
}
foreach (string section in applicationKeys)
{
if (string.Compare(section, "file-integration", true) == 0 && Settings.GetInstance().EnableFileCommunication)
{
KeyValueCollection getFileIntegrationCollection = (KeyValueCollection)application.Options[section];
//code added by vinoth for bcbs version to show calldata pop up
result.FileData.EnableView = true;
//End
foreach (string fileKey in getFileIntegrationCollection.AllKeys)
{
Regex re = new Regex(@"\d+");
Match m = re.Match(fileKey);
if (m.Success)
{
paramKey = Convert.ToInt16(m.Value);
}
if (string.Compare(fileKey, "directory", true) == 0)
{
logger.Debug("Key : " + fileKey + " Value : " + getFileIntegrationCollection[fileKey].ToString());
result.FileData.DirectoryPath = getFileIntegrationCollection[fileKey].ToString();
}
else if (string.Compare(fileKey, "file-name", true) == 0)
{
logger.Debug("Key : " + fileKey + " Value : " + getFileIntegrationCollection[fileKey].ToString());
result.FileData.FileName = getFileIntegrationCollection[fileKey].ToString();
}
else if (string.Compare(fileKey, "file-format", true) == 0)
{
logger.Debug("Key : " + fileKey + " Value : " + getFileIntegrationCollection[fileKey].ToString());
result.FileData.FileFormat = getFileIntegrationCollection[fileKey].ToString();
}
else if (string.Compare(fileKey, "file.string-delimiter", true) == 0)
{
logger.Debug("Key : " + fileKey + " Value : " + getFileIntegrationCollection[fileKey].ToString());
result.FileData.Delimiter = getFileIntegrationCollection[fileKey].ToString();
}
else if (string.Compare(fileKey, "file.event.data-type", true) == 0)
{
logger.Debug("Key : " + fileKey + " Value : " + getFileIntegrationCollection[fileKey].ToString());
result.FileData.CallDataEventFileType = getFileIntegrationCollection[fileKey].ToString().Split(new char[] { ',' });
}
else if (string.Compare(fileKey, "enable.view", true) == 0)
{
logger.Debug("Key : " + fileKey + " Value : " + getFileIntegrationCollection[fileKey].ToString());
result.FileData.EnableView = Convert.ToBoolean(getFileIntegrationCollection[fileKey].ToString());
}
else if (string.Compare(fileKey, "content-type", true) == 0)
{
logger.Debug("Key : " + fileKey + " Value : " + getFileIntegrationCollection[fileKey].ToString());
result.FileData.ContentType = getFileIntegrationCollection[fileKey].ToString();
}
//else if (string.Compare(fileKey, "file" + paramKey + ".attribute", true) == 0)
//{
// value += getFileIntegrationCollection[fileKey].ToString() + ",";
//}
else if (string.Compare(fileKey, "file" + paramKey + ".param", true) == 0)
{
try
{
if (getFileIntegrationCollection.ContainsKey("file" + paramKey + ".user-data.key"))
{
result.FileData.ParameterName.Add(getFileIntegrationCollection[fileKey].ToString()
, Convert.ToString(getFileIntegrationCollection["file" + paramKey + ".user-data.key"]));
}
}
catch (Exception paramValue)
{
logger.Error("No value configured for given Parameter " + getFileIntegrationCollection[fileKey].ToString() + " " + paramValue.ToString());
}
// paramKey++;
}
else if (string.Compare(fileKey, "file" + paramKey + ".attribute", true) == 0)
{
try
{
if (getFileIntegrationCollection.ContainsKey("file" + paramKey + ".attribute.param"))
{
result.FileData.ParameterValue.Add(getFileIntegrationCollection[fileKey].ToString()
, Convert.ToString(getFileIntegrationCollection["file" + paramKey + ".attribute.param"]));
}
}
catch (Exception paramValue)
{
logger.Error("No value configured for given Parameter " + getFileIntegrationCollection[fileKey].ToString() + " " + paramValue.ToString());
}
// paramKey++;
}
}
//result.FileData.AttributeFilter= value.ToString().Split(new char[] { ',' }); ;
getFileIntegrationCollection.Clear();
value = string.Empty;
}
else if (string.Compare(section, "port-integration", true) == 0 && Settings.GetInstance().EnablePortCommunication)
{
KeyValueCollection getPortIntegrationCollection = (KeyValueCollection)application.Options[section];
// paramKey = 0;
foreach (string portKey in getPortIntegrationCollection.AllKeys)
{
switch (portKey)
{
case "ip-address":
setting.PortSetting.HostName = getPortIntegrationCollection[portKey].ToString();
break;
case "receiving.data.port":
setting.PortSetting.IncomingPortNumber = int.Parse(getPortIntegrationCollection[portKey].ToString());
break;
case "sending.data.port":
setting.PortSetting.OutGoingPortNumber = int.Parse(getPortIntegrationCollection[portKey].ToString());
break;
case "port.send.delimiter":
setting.PortSetting.SendDataDelimiter = getPortIntegrationCollection[portKey].ToString();
break;
case "port.receive.delimiter":
setting.PortSetting.ReceiveDataDelimiter = getPortIntegrationCollection[portKey].ToString();
break;
case "port.call-media":
setting.PortSetting.CallMedia = new List <string>(getPortIntegrationCollection[portKey].ToString().Split(','));
break;
case "port.listen.event":
//if (!string.IsNullOrEmpty(getPortIntegrationCollection[portKey].ToString()) && !string.IsNullOrWhiteSpace(getPortIntegrationCollection[portKey].ToString()))
setting.PortSetting.CallDataEventType = new List <string>(getPortIntegrationCollection[portKey].ToString().Split(','));
break;
case "port.receive.key-name":
setting.PortSetting.ReceiveDatakey = new List <string>(getPortIntegrationCollection[portKey].ToString().Split(','));
break;
case "port.receive.connid-key-name":
setting.PortSetting.ReceiveConnectionIdName = getPortIntegrationCollection[portKey].ToString();
break;
case "port.webservicereference-url":
setting.PortSetting.WebServiceURL = getPortIntegrationCollection[portKey].ToString();
break;
}
}
//Code to get list of key names and param name
for (int i = 0; true; i++)
{
string keyName = "port.attribute" + i + ".key-name";
string paramName = "port.attribute" + i + ".param-name";
if (getPortIntegrationCollection.ContainsKey(keyName) && getPortIntegrationCollection.ContainsKey(paramName))
{
setting.PortSetting.SendAttributeKeyName.Add(getPortIntegrationCollection[keyName].ToString());
setting.PortSetting.SendAttributeValue.Add(getPortIntegrationCollection[paramName].ToString());
}
else
{
break;
}
}
//Code to get list of user data's key names and param name
for (int j = 0; true; j++)
{
string keyName = "port.user-data" + j + ".key-name";
string paramName = "port.user-data" + j + ".param-name";
if (getPortIntegrationCollection.ContainsKey(keyName) && getPortIntegrationCollection.ContainsKey(paramName))
{
setting.PortSetting.SendUserDataName.Add(getPortIntegrationCollection[keyName].ToString());
setting.PortSetting.SendUserDataValue.Add(getPortIntegrationCollection[paramName].ToString());
}
else
{
break;
}
}
getPortIntegrationCollection.Clear();
}
else if (string.Compare(section, "pipe-integration", true) == 0 && Settings.GetInstance().EnablePipeCommunication)
{
//KeyValueCollection getPipeIntegrationCollection = (KeyValueCollection)application.Options[section];
////paramKey = 0;
//foreach (string pipeKey in getPipeIntegrationCollection.AllKeys)
//{
// Regex re = new Regex(@"\d+");
// Match m = re.Match(pipeKey);
// if (m.Success)
// {
// paramKey = Convert.ToInt16(m.Value);
// }
// if (string.Compare(pipeKey, "pipe.server-first", true) == 0)
// {
// logger.Debug("Key : " + pipeKey + " Value : " + getPipeIntegrationCollection[pipeKey].ToString());
// result.PipeData.PipeFist = Convert.ToBoolean(getPipeIntegrationCollection[pipeKey].ToString().ToLower());
// }
// else if (string.Compare(pipeKey, "pipe.name", true) == 0)
// {
// logger.Debug("Key : " + pipeKey + " Value : " + getPipeIntegrationCollection[pipeKey].ToString());
// result.PipeData.PipeName = getPipeIntegrationCollection[pipeKey].ToString();
// }
// else if (string.Compare(pipeKey, "pipe.string-delimiter", true) == 0)
// {
// logger.Debug("Key : " + pipeKey + " Value : " + getPipeIntegrationCollection[pipeKey].ToString());
// result.PipeData.Delimiter = getPipeIntegrationCollection[pipeKey].ToString();
// }
// else if (string.Compare(pipeKey, "pipe.format", true) == 0)
// {
// logger.Debug("Key : " + pipeKey + " Value : " + getPipeIntegrationCollection[pipeKey].ToString());
// result.PipeData.FileFormat = getPipeIntegrationCollection[pipeKey].ToString();
// }
// else if (string.Compare(pipeKey, "pipe.event.data-type", true) == 0)
// {
// logger.Debug("Key : " + pipeKey + " Value : " + getPipeIntegrationCollection[pipeKey].ToString());
// result.PipeData.CallDataEventPipeType = getPipeIntegrationCollection[pipeKey].ToString().Split(new char[] { ',' });
// }
// //else if (string.Compare(pipeKey, "pipe" + paramKey + ".attribute", true) == 0)
// //{
// // value += getPipeIntegrationCollection[pipeKey].ToString() + ",";
// //}
// //else if (string.Compare(pipeKey, "pipe" + paramKey + ".attribute", true) == 0)
// //{
// // value += getPipeIntegrationCollection[pipeKey].ToString() + ",";
// //}
// else if (string.Compare(pipeKey, "pipe" + paramKey + ".param", true) == 0)
// {
// try
// {
// if (getPipeIntegrationCollection.ContainsKey("pipe" + paramKey + ".user-data.key"))
// result.PipeData.ParameterName.Add(getPipeIntegrationCollection[pipeKey].ToString()
// , Convert.ToString(getPipeIntegrationCollection["pipe" + paramKey + ".user-data.key"]));
// }
// catch (Exception paramValue)
// {
// logger.Error("No value configured for given Parameter " + getPipeIntegrationCollection[pipeKey].ToString() + " " + paramValue.ToString());
// }
// result.PipeData.ParameterName.Add(pipeKey, getPipeIntegrationCollection[pipeKey].ToString());
// // paramKey++;
// }
// else if (string.Compare(pipeKey, "pipe" + paramKey + ".attribute", true) == 0)
// {
// try
// {
// if (getPipeIntegrationCollection.ContainsKey("pipe" + paramKey + ".attribute.param"))
// result.PipeData.ParameterValue.Add(getPipeIntegrationCollection[pipeKey].ToString()
// , Convert.ToString(getPipeIntegrationCollection["pipe" + paramKey + ".attribute.param"]));
// }
// catch (Exception paramValue)
// {
// logger.Error("No value configured for given Parameter " + getPipeIntegrationCollection[pipeKey].ToString() + " " + paramValue.ToString());
// }
// // paramKey++;
// }
//}
//// result.PipeData.AttributeFilter = value.ToString().Split(new char[] { ',' }); ;
//getPipeIntegrationCollection.Clear();
//value = string.Empty;
}
else if (string.Compare(section, "url-integration", true) == 0 && Settings.GetInstance().EnableURLCommunication)
{
//KeyValueCollection getUrlIntegrationCollection = (KeyValueCollection)application.Options[section];
//// paramKey = 0;
//foreach (string urlKey in getUrlIntegrationCollection.AllKeys)
//{
// Regex re = new Regex(@"\d+");
// Match m = re.Match(urlKey);
// if (m.Success)
// {
// paramKey = Convert.ToInt16(m.Value);
// }
// if (string.Compare(urlKey, "enable.validate.queue-login", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.IsValidateQueueLogin = Convert.ToBoolean(getUrlIntegrationCollection[urlKey].ToString());
// }
// else if (string.Compare(urlKey, "browser-type", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.BrowserType = getUrlIntegrationCollection[urlKey].ToString();
// }
// else if (string.Compare(urlKey, "popup.url", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// string[] popurl = getUrlIntegrationCollection[urlKey].ToString().Split(new char[] { ',' });
// result.URLData.PopUpUrl = popurl[0];
// }
// else if (string.Compare(urlKey, "login.url", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// string[] popurl = getUrlIntegrationCollection[urlKey].ToString().Split(new char[] { ',' });
// result.URLData.LoginUrl = popurl[0];
// }
// else if (string.Compare(urlKey, "enable.login-popup-url", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.IsLoginUrlEnable = Convert.ToBoolean(getUrlIntegrationCollection[urlKey].ToString());
// }
// else if (string.Compare(urlKey, "enable.web-page-address-bar", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.IsBrowserAddress = Convert.ToBoolean(getUrlIntegrationCollection[urlKey].ToString());
// }
// else if (string.Compare(urlKey, "enable.web-page-status-bar", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.IsBrowserStatusBar = Convert.ToBoolean(getUrlIntegrationCollection[urlKey].ToString());
// }
// else if (string.Compare(urlKey, "url.qs.delimiter", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.Delimiter = getUrlIntegrationCollection[urlKey].ToString();
// }
// else if (string.Compare(urlKey, "url.event.data-type", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.CallDataEventUrlType = getUrlIntegrationCollection[urlKey].ToString().Split(new char[] { ',' });
// }
// else if (string.Compare(urlKey, "enable.web-page-inside-aid", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.IsWebPageEnabled = Convert.ToBoolean(getUrlIntegrationCollection[urlKey].ToString());
// }
// else if (string.Compare(urlKey, "web-page.name-aid", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.WebPageName = getUrlIntegrationCollection[urlKey].ToString();
// }
// else if (string.Compare(urlKey, "control.popup-single-browser", true) == 0)
// {
// logger.Debug("Key : " + urlKey + " Value : " + getUrlIntegrationCollection[urlKey].ToString());
// result.URLData.IsSingleBrowser = Convert.ToBoolean(getUrlIntegrationCollection[urlKey].ToString());
// }
// else if (string.Compare(urlKey, "url" + paramKey + ".param", true) == 0)
// {
// try
// {
// if (getUrlIntegrationCollection.ContainsKey("url" + paramKey + ".user-data.key"))
// result.URLData.ParameterName.Add(getUrlIntegrationCollection[urlKey].ToString()
// , Convert.ToString(getUrlIntegrationCollection["url" + paramKey + ".user-data.key"]));
// }
// catch (Exception paramValue)
// {
// logger.Error("No value configured for given Paramater " + getUrlIntegrationCollection[urlKey].ToString() + " " + paramValue.ToString());
// }
// // paramKey++;
// }
// else if (string.Compare(urlKey, "url" + paramKey + ".attribute", true) == 0)
// {
// try
// {
// if (getUrlIntegrationCollection.ContainsKey("url" + paramKey + ".attribute.param"))
// result.URLData.ParameterValue.Add(getUrlIntegrationCollection[urlKey].ToString()
// , Convert.ToString(getUrlIntegrationCollection["url" + paramKey + ".attribute.param"]));
// }
// catch (Exception paramValue)
// {
// logger.Error("No value configured for given Paramater " + getUrlIntegrationCollection[urlKey].ToString() + " " + paramValue.ToString());
// }
// // paramKey++;
// }
//}
////result.URLData .AttributeFilter = value.ToString().Split(new char[] { ',' }); ;
//getUrlIntegrationCollection.Clear();
//value = string.Empty;
}
else if (string.Compare(section, "db-integration", true) == 0 && Settings.GetInstance().EnableCrmDbCommunication)
{
KeyValueCollection getCrmIntegrationCollection = (KeyValueCollection)application.Options[section];
//paramKey = 0;
foreach (string portKey in getCrmIntegrationCollection.AllKeys)
{
Regex re = new Regex(@"\d+");
Match m = re.Match(portKey);
if (m.Success)
{
paramKey = Convert.ToInt16(m.Value);
}
if (string.Compare(portKey, "db.sqlliteconnectionstring", true) == 0)
{
logger.Debug("Key : " + portKey + " Value : " + getCrmIntegrationCollection[portKey].ToString());
result.CrmDbData.DirectoryPath = getCrmIntegrationCollection[portKey].ToString();
}
else if (string.Compare(portKey, "db-type", true) == 0)
{
logger.Debug("Key : " + portKey + " Value : " + getCrmIntegrationCollection[portKey].ToString());
result.CrmDbData.CrmDbFormat = getCrmIntegrationCollection[portKey].ToString();
}
else if (string.Compare(portKey, "db.string-delimiter", true) == 0)
{
logger.Debug("Key : " + portKey + " Value : " + getCrmIntegrationCollection[portKey].ToString());
result.CrmDbData.Delimiter = getCrmIntegrationCollection[portKey].ToString();
}
else if (string.Compare(portKey, "db.sqlconnectionstring", true) == 0)
{
logger.Debug("Key : " + portKey + " Value : " + getCrmIntegrationCollection[portKey].ToString());
result.CrmDbData.ConnectionSqlPath = getCrmIntegrationCollection[portKey].ToString();
}
else if (string.Compare(portKey, "db.oracleconnectionstring", true) == 0)
{
logger.Debug("Key : " + portKey + " Value : " + getCrmIntegrationCollection[portKey].ToString());
result.CrmDbData.ConnectionOraclePath = getCrmIntegrationCollection[portKey].ToString();
}
else if (string.Compare(portKey, "db.event.data-type", true) == 0)
{
logger.Debug("Key : " + portKey + " Value : " + getCrmIntegrationCollection[portKey].ToString());
result.CrmDbData.CallDataEventDBType = getCrmIntegrationCollection[portKey].ToString().Split(new char[] { ',' });
}
//else if (string.Compare(portKey, "db" + paramKey + ".attribute", true) == 0)
//{
// value += getCrmIntegrationCollection[portKey].ToString() + ",";
//}
else if (string.Compare(portKey, "db" + paramKey + ".param", true) == 0)
{
try
{
if (getCrmIntegrationCollection.ContainsKey("db" + paramKey + ".user-data.key"))
{
result.CrmDbData.ParameterName.Add(getCrmIntegrationCollection[portKey].ToString()
, Convert.ToString(getCrmIntegrationCollection["db" + paramKey + ".user-data.key"]));
}
}
catch (Exception paramValue)
{
logger.Error("No value configured for given Parameter " + getCrmIntegrationCollection[portKey].ToString() + " " + paramValue.ToString());
}
// paramKey++;
}
else if (string.Compare(portKey, "db" + paramKey + ".attribute", true) == 0)
{
try
{
if (getCrmIntegrationCollection.ContainsKey("db" + paramKey + ".attribute.param"))
{
result.CrmDbData.ParameterValue.Add(getCrmIntegrationCollection[portKey].ToString()
, Convert.ToString(getCrmIntegrationCollection["db" + paramKey + ".attribute.param"]));
}
}
catch (Exception paramValue)
{
logger.Error("No value configured for given Parameter " + getCrmIntegrationCollection[portKey].ToString() + " " + paramValue.ToString());
}
// paramKey++;
}
}
//result.CrmDbData.AttributeFilter = value.ToString().Split(new char[] { ',' }); ;
getCrmIntegrationCollection.Clear();
value = string.Empty;
}
}
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while reading KVP's for File Popup " + generalException.ToString());
}
return(result);
}
public void Clear()
{
iniSection.Clear();
}
/// <summary>
/// Handles the RowEditEnding event of the DGCaseDataInfo control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="Microsoft.Windows.Controls.DataGridRowEditEndingEventArgs"/> instance containing the event data.</param>
private void DGCaseDataInfo_RowEditEnding(object sender, Microsoft.Windows.Controls.DataGridRowEditEndingEventArgs e)
{
try
{
Microsoft.Windows.Controls.DataGridRow dgRow = e.Row;
if (dgRow != null)
{
var selectedCallData = dgRow.Item as EmailCaseData;
string key = selectedCallData.Key.ToString().Trim();
string value = selectedCallData.Value.ToString().Trim();
if (!isEditDone)
{
isEditDone = true;
if (CurrentData.ContainsKey(key))
{
string originalValue = CurrentData[key].ToString();
if (value != originalValue)
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(key, value);
InteractionService interactionService = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = interactionService.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData[key] = value;
}
caseData.Clear();
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(key, value);
InteractionService interactionService = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = interactionService.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData.Add(key, value);
}
caseData.Clear();
}
return;
}
else
{
if (CurrentData.ContainsKey(key))
{
string originalValue = CurrentData[key].ToString();
if (value != originalValue)
{
CurrentData.Remove(key);
CurrentData.Add(key, value);
}
}
else
{
CurrentData.Add(key, value);
}
}
ConvertUserData();
}
}
catch (Exception ex)
{
logger.Error("dgCaseInfo_RowEditEnding: " + ex.Message);
}
}
/// <summary>
/// Notifies the disposition code event.
/// </summary>
/// <param name="mediaType">Type of the media.</param>
/// <param name="data">The data.</param>
public void NotifyDispositionCodeEvent(MediaTypes mediaType, DispositionData data)
{
try
{
if (mediaType == MediaTypes.Email)
{
if (CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)))
{
if (isFirstTimeCall)
{
isFirstTimeCall = false;
Dictionary <string, string> dispositionCode = new Dictionary <string, string>();
dispositionCode.Add(ConfigContainer.Instance().GetValue("interaction.disposition.key-name"),
CurrentData[(ConfigContainer.Instance().GetValue("interaction.disposition.key-name"))]);
_dispositionUC.ReLoadDispositionCodes(dispositionCode, interactionId);
}
else
{
string originalValue = CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)].ToString();
if (data.DispostionCode != originalValue)
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), data.DispostionCode);
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = service.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)] = data.DispostionCode;
}
caseData.Clear();
}
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), data.DispostionCode);
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = service.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), data.DispostionCode);
}
caseData.Clear();
}
if (CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)))
{
string originalValue = CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)].ToString();
if (data.DispostionCode != originalValue)
{
string result = string.Join("; ", data.DispostionCollection.Select(x => string.Format("{0}:{1}", x.Key, x.Value)).ToArray());
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty), result);
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues output = service.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (output.MessageCode == "200")
{
CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)] = result;
}
caseData.Clear();
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
string result = string.Join("; ", data.DispostionCollection.Select(x => string.Format("{0}:{1}", x.Key, x.Value)).ToArray());
caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty), result);
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues output = service.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (output.MessageCode == "200")
{
CurrentData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty), result);
}
caseData.Clear();
}
ConvertUserData();
}
}
catch (Exception generalException)
{
logger.Error("Error occurred as " + generalException.ToString());
}
}
/// <summary>
/// Prepares the user data.
/// </summary>
private void PrepareUserData()
{
string finalDateTime = string.Empty;
try
{
_updateUserEventData.Clear();
if (_datacontext.userAttachData.ContainsKey("GSW_RECORD_HANDLE"))
{
if (!_updateUserEventData.ContainsKey("GSW_RECORD_HANDLE"))
{
_updateUserEventData.Add("GSW_RECORD_HANDLE", Convert.ToInt32(_datacontext.userAttachData["GSW_RECORD_HANDLE"]));
}
else
{
_logger.Debug("PrepareUserData : GSW_RECORD_HANDLE is null");
}
}
if (_datacontext.userAttachData.ContainsKey("GSW_APPLICATION_ID"))
{
if (!_updateUserEventData.ContainsKey("GSW_APPLICATION_ID"))
{
_updateUserEventData.Add("GSW_APPLICATION_ID", Convert.ToInt32(_datacontext.userAttachData["GSW_APPLICATION_ID"]));
}
else
{
_logger.Debug("PrepareUserData : GSW_APPLICATION_ID is null");
}
}
if (_datacontext.userAttachData.ContainsKey("GSW_CAMPAIGN_NAME"))
{
if (!_updateUserEventData.ContainsKey("GSW_CAMPAIGN_NAME"))
{
_updateUserEventData.Add("GSW_CAMPAIGN_NAME", Convert.ToInt32(_datacontext.userAttachData["GSW_CAMPAIGN_NAME"]));
}
else
{
_logger.Debug("PrepareUserData : GSW_CAMPAIGN_NAME is null");
}
}
if (chkbxPersonalCallback.IsChecked == true)
{
if (!_updateUserEventData.ContainsKey("PHSPCB"))
{
_updateUserEventData.Add("PHSPCB", "1");
}
}
else
{
if (!_updateUserEventData.ContainsKey("PHSPCB"))
{
_updateUserEventData.Add("PHSPCB", "0");
}
}
if (!_updateUserEventData.ContainsKey("GSW_CALLBACK_TYPE"))
{
_updateUserEventData.Add("GSW_CALLBACK_TYPE", "Campaign");
}
if (_datacontext.userAttachData.ContainsKey("GSW_CALLING_LIST"))
{
if (!_updateUserEventData.ContainsKey("GSW_CALLING_LIST"))
{
_updateUserEventData.Add("GSW_CALLING_LIST", Convert.ToInt32(_datacontext.userAttachData["GSW_CALLING_LIST"]));
}
else
{
_logger.Debug("PrepareUserData : GSW_CALLING_LIST is null");
}
}
if (chkbxRescheduleCall.IsChecked == true)
{
DateTime dt = new DateTime();
dt = Convert.ToDateTime(dpRescheduledate.Text);
DateTime dtTime = new DateTime();
dtTime = Convert.ToDateTime(dpRescheduletime.Text);
if (_configContainer.AllKeys.Contains("voice.ocs.time-format") && !string.IsNullOrEmpty(_configContainer.GetAsString("voice.ocs.time-format")))
{
try
{
finalDateTime = dt.Date.ToShortDateString() + " " + dtTime.ToString(_configContainer.GetAsString("voice.ocs.time-format"), CultureInfo.InstalledUICulture);
}
catch (Exception generalException)
{
_logger.Error("Error occurred while converting time in the given format : " + _configContainer.GetAsString("voice.ocs.time-format") + " : " + generalException.ToString());
finalDateTime = dt.Date.ToShortDateString() + " " + dtTime.ToString("HH:mm", CultureInfo.InstalledUICulture);
}
}
if (!_updateUserEventData.ContainsKey("GSW_DATE_TIME"))
{
_updateUserEventData.Add("GSW_DATE_TIME", finalDateTime);
}
if (!_updateUserEventData.ContainsKey("GSW_AGENT_REQ_TYPE"))
{
_updateUserEventData.Add("GSW_AGENT_REQ_TYPE", "RecordReschedule");
}
}
if (!string.IsNullOrEmpty(cmbCallResult.Text.Trim()) && cmbCallResult.SelectedIndex >= 0)
{
if (!_updateUserEventData.ContainsKey("GSW_CALL_RESULT"))
{
_updateUserEventData.Add("GSW_CALL_RESULT", Convert.ToInt32(cmbCallResult.SelectedValue.ToString()));
}
}
if (_datacontext.userAttachData.ContainsKey("GSW_PHONE"))
{
if (!_updateUserEventData.ContainsKey("GSW_PHONE"))
{
_updateUserEventData.Add("GSW_PHONE", _datacontext.userAttachData["GSW_PHONE"].ToString());
}
}
if (!_updateUserEventData.ContainsKey("GSW_AGENT_REQ_TYPE"))
{
_updateUserEventData.Add("GSW_AGENT_REQ_TYPE", "UpdateCallCompletionStats");
}
var soft = new SoftPhone();
OutputValues output = soft.UpdateOCSCallData(_updateUserEventData);
if (output.MessageCode == "200")
{
_logger.Info("OCS Call Data Updated Successfully....");
}
SendRecordProcessed(_updateUserEventData);
}
catch (Exception generalException)
{
_logger.Error("Error occurred in PrepareUserData() : " + generalException.ToString());
}
}
/// <summary>
/// Notifies the disposition code event.
/// </summary>
/// <param name="mediaType">Type of the media.</param>
/// <param name="data">The data.</param>
public void NotifyDispositionCodeEvent(MediaTypes mediaType, DispositionData data)
{
var chatMedia = new ChatMedia();
try
{
if (mediaType == MediaTypes.Chat)
{
if (_chatUtil.UserData.ContainsKey(_chatDataContext.DisPositionKeyName))
{
if (isFirstTimeCall)
{
isFirstTimeCall = false;
Dictionary <string, string> dispositionCode = new Dictionary <string, string>();
dispositionCode.Add(_chatDataContext.DisPositionKeyName,
_chatUtil.UserData[_chatDataContext.DisPositionKeyName].ToString());
_dispositionUC.ReLoadDispositionCodes(dispositionCode, _interactionID);
}
else
{
string originalValue = string.Empty;
if (_chatUtil.UserData.ContainsKey(_chatDataContext.DisPositionKeyName))
{
originalValue = _chatUtil.UserData[_chatDataContext.DisPositionKeyName].ToString();
}
if (data.DispostionCode != originalValue)
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(_chatDataContext.DisPositionKeyName, data.DispostionCode);
OutputValues output = chatMedia.DoUpdateCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Remove(_chatDataContext.DisPositionKeyName);
_chatUtil.UserData.Add(_chatDataContext.DisPositionKeyName, data.DispostionCode);
ObservableCollection <Pointel.Interactions.Chat.Helpers.IChatCaseData> tempCaseData = _chatUtil.NotifyCaseData;
int position1 = tempCaseData.IndexOf(tempCaseData.Where(p => p.Key == _chatDataContext.DisPositionKeyName).FirstOrDefault());
_chatUtil.NotifyCaseData.RemoveAt(position1);
_chatUtil.NotifyCaseData.Insert(position1, new ChatCaseData(_chatDataContext.DisPositionKeyName, data.DispostionCode));
NotifyDispositionToSFDC(_chatDataContext.DisPositionKeyName, data.DispostionCode);
}
caseData.Clear();
caseData = null;
}
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(_chatDataContext.DisPositionKeyName, data.DispostionCode);
OutputValues output = chatMedia.DoAddCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Add(_chatDataContext.DisPositionKeyName, data.DispostionCode);
_chatUtil.NotifyCaseData.Add(new ChatCaseData(_chatDataContext.DisPositionKeyName, data.DispostionCode));
NotifyDispositionToSFDC(_chatDataContext.DisPositionKeyName, data.DispostionCode);
}
caseData.Clear();
caseData = null;
}
if (_chatUtil.UserData.ContainsKey(_chatDataContext.DispositionCollectionKeyName))
{
string originalValue = _chatUtil.UserData[_chatDataContext.DispositionCollectionKeyName].ToString();
if (data.DispostionCode != originalValue)
{
string result = string.Join("; ", data.DispostionCollection.Select(x => string.Format("{0}:{1}", x.Key, x.Value)).ToArray());
if (!string.IsNullOrEmpty(result))
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(_chatDataContext.DispositionCollectionKeyName, result);
OutputValues output = chatMedia.DoUpdateCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Remove(_chatDataContext.DispositionCollectionKeyName);
_chatUtil.UserData.Add(_chatDataContext.DispositionCollectionKeyName, result);
ObservableCollection <Pointel.Interactions.Chat.Helpers.IChatCaseData> tempCaseData = _chatUtil.NotifyCaseData;
int position1 = tempCaseData.IndexOf(tempCaseData.Where(p => p.Key == _chatDataContext.DispositionCollectionKeyName).FirstOrDefault());
_chatUtil.NotifyCaseData.RemoveAt(position1);
_chatUtil.NotifyCaseData.Insert(position1, new ChatCaseData(_chatDataContext.DispositionCollectionKeyName, result));
}
caseData.Clear();
caseData = null;
}
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
string result = string.Join("; ", data.DispostionCollection.Select(x => string.Format("{0}:{1}", x.Key, x.Value)).ToArray());
if (!string.IsNullOrEmpty(result))
{
caseData.Add(_chatDataContext.DispositionCollectionKeyName, result);
OutputValues output = chatMedia.DoAddCaseDataProperties(_interactionID, _chatUtil.ProxyId, caseData);
if (output.MessageCode == "200")
{
_chatUtil.UserData.Add(_chatDataContext.DispositionCollectionKeyName, result);
_chatUtil.NotifyCaseData.Add(new ChatCaseData(_chatDataContext.DispositionCollectionKeyName, result));
}
caseData.Clear();
caseData = null;
}
}
if (data.DispostionCode == "None")
{
_chatUtil.IsDispositionSelected = false;
}
else
{
_chatUtil.IsDispositionSelected = true;
}
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred while NotifyDispositionCodeEvent(): " + generalException.ToString());
_chatUtil.IsDispositionSelected = false;
}
finally
{
chatMedia = null;
}
}
public void TestClear_EmptyCollection()
{
var collection = new KeyValueCollection <string, JackpotLog>(@"TestCollection", _database);
collection.Clear();
}