public static string GetTechPoint(string techId)
{
var tech = NewUserManager().FindById(techId);
if (tech == null)
{
return("0");
}
var issues = new IssueRepo().GetAll(x => x.TechnicianId == techId);
if (issues == null)
{
return("0");
}
var isDoneIssues = new List <Issue>();
foreach (var issue in issues)
{
var survey = new SurveyRepo().GetById(issue.SurveyId);
if (survey.IsDone)
{
isDoneIssues.Add(issue);
}
}
var count = 0.0;
foreach (var item in isDoneIssues)
{
var survey = new SurveyRepo().GetById(item.SurveyId);
count += survey.TechPoint;
}
return(isDoneIssues.Count != 0 ? $"{count / isDoneIssues.Count}" : "0");
}
public ActionResult Details(string id)
{
var issue = new IssueRepo().GetById(id);
var data = Mapper.Map <Issue, IssueVM>(issue);
return(View(data));
}
public async Task <ActionResult> FinishJob(IssueVM model)
{
try
{
var issueRepo = new IssueRepo();
var issue = issueRepo.GetById(model.IssueId);
if (issue == null)
{
TempData["Message2"] = "Arıza kaydı bulunamadi.";
return(RedirectToAction("Index", "Technician"));
}
issue.IssueState = IssueStates.Tamamlandı;
issue.ClosedDate = DateTime.Now;
issueRepo.Update(issue);
TempData["Message"] = $"{issue.Description} adlı iş tamamlandı.";
var survey = new Survey();
var surveyRepo = new SurveyRepo();
surveyRepo.Insert(survey);
issue.SurveyId = survey.Id;
issueRepo.Update(issue);
var user = await NewUserStore().FindByIdAsync(issue.CustomerId);
var usernamesurname = GetNameSurname(issue.CustomerId);
string siteUrl = Request.Url.Scheme + System.Uri.SchemeDelimiter + Request.Url.Host +
(Request.Url.IsDefaultPort ? "" : ":" + Request.Url.Port);
var emailService = new EmailService();
var body = $"Merhaba <b>{usernamesurname}</b><br>{issue.Description} adlı arıza kaydınız kapanmıştır.<br>Değerlendirmeniz için aşağıda linki bulunan anketi doldurmanızı rica ederiz.<br> <a href='{siteUrl}/issue/survey?code={issue.SurveyId}' >Anket Linki </a> ";
await emailService.SendAsync(new IdentityMessage()
{
Body = body, Subject = "Değerlendirme Anketi"
}, user.Email);
var issueLog = new IssueLog()
{
IssueId = issue.Id,
Description = "İş tamamlandı.",
FromWhom = "Teknisyen"
};
new IssueLogRepo().Insert(issueLog);
return(RedirectToAction("Index", "Technician"));
}
catch (Exception ex)
{
TempData["Message"] = new ErrorVM()
{
Text = $"Bir hata oluştu. {ex.Message}",
ActionName = "FinishJob",
ControllerName = "Technician",
ErrorCode = 500
};
return(RedirectToAction("Error500", "Home"));
}
}
public ActionResult Reports()
{
try
{
var issueRepo = new IssueRepo();
var surveyRepo = new SurveyRepo();
var issueList = issueRepo.GetAll(x => x.SurveyId != null).ToList();
var surveyList = surveyRepo.GetAll().Where(x => x.IsDone).ToList();
var totalSpeed = 0.0;
var totalTech = 0.0;
var totalPrice = 0.0;
var totalSatisfaction = 0.0;
var totalSolving = 0.0;
var count = issueList.Count;
if (count == 0)
{
TempData["Message2"] = "Rapor oluşturmak için yeterli kayıt bulunamadı.";
return(RedirectToAction("Index", "Home"));
}
foreach (var survey in surveyList)
{
totalSpeed += survey.Speed;
totalTech += survey.TechPoint;
totalPrice += survey.Pricing;
totalSatisfaction += survey.Satisfaction;
totalSolving += survey.Solving;
}
var totalDays = 0;
foreach (var issue in issueList)
{
totalDays += issue.ClosedDate.Value.DayOfYear - issue.CreatedDate.DayOfYear;
}
ViewBag.AvgSpeed = totalSpeed / count;
ViewBag.AvgTech = totalTech / count;
ViewBag.AvgPrice = totalPrice / count;
ViewBag.AvgSatisfaction = totalSatisfaction / count;
ViewBag.AvgSolving = totalSolving / count;
ViewBag.AvgTime = totalDays / issueList.Count;
return(View(surveyList));
}
catch (Exception ex)
{
TempData["Message"] = new ErrorVM()
{
Text = $"Bir hata oluştu {ex.Message}",
ActionName = "Reports",
ControllerName = "Admin",
ErrorCode = 500
};
return(RedirectToAction("Error500", "Home"));
}
}
public async Task <ActionResult> AssignTechAsync(IssueVM model)
{
try
{
var issue = new IssueRepo().GetById(model.IssueId);
issue.TechnicianId = model.TechnicianId;
issue.IssueState = Models.Enums.IssueStates.Atandı;
issue.OptReport = model.OptReport;
new IssueRepo().Update(issue);
var technician = await NewUserStore().FindByIdAsync(issue.TechnicianId);
TempData["Message"] =
$"{issue.Description} adlı arızaya {technician.Name} {technician.Surname} teknisyeni atandı.";
var customer = NewUserManager().FindById(issue.CustomerId);
var emailService = new EmailService();
var body = $"Merhaba <b>{GetNameSurname(issue.CustomerId)}</b><br>{issue.Description} adlı arızanız onaylanmıştır ve görevli teknisyen en kısa sürede yola çıkacaktır.";
await emailService.SendAsync(new IdentityMessage()
{
Body = body,
Subject = $"{issue.Description} adlı arıza hk."
}, customer.Email);
var issueLog = new IssueLog()
{
IssueId = issue.Id,
Description = "Teknisyene atandı.",
FromWhom = "Operatör"
};
new IssueLogRepo().Insert(issueLog);
return(RedirectToAction("AllIssues", "Operator"));
}
catch (DbEntityValidationException ex)
{
TempData["Message"] = new ErrorVM()
{
Text = $"Bir hata oluştu: {EntityHelpers.ValidationMessage(ex)}",
ActionName = "AssignTechAsync",
ControllerName = "Operator",
ErrorCode = 500
};
return(RedirectToAction("Error500", "Home"));
}
catch (Exception ex)
{
TempData["Message"] = new ErrorVM()
{
Text = $"Bir hata oluştu {ex.Message}",
ActionName = "AssignTechAsync",
ControllerName = "Operator",
ErrorCode = 500
};
return(RedirectToAction("Error500", "Home"));
}
}
public ActionResult ListAll()
{
var data = new IssueRepo().GetAll(x => x.ClosedDate != null);
if (data == null)
{
return(RedirectToAction("Index", "Home"));
}
return(View(data));
}
public ActionResult Details(string id)
{
var issue = new IssueRepo().GetById(id);
if (issue == null)
{
TempData["Message2"] = "Arıza kaydı bulunamadi.";
return(RedirectToAction("Index", "Issue"));
}
var data = Mapper.Map <Issue, IssueVM>(issue);
data.PhotoPath = new PhotographRepo().GetAll(x => x.IssueId == id).Select(y => y.Path).ToList();
return(View(data));
}
public ActionResult Details(string id)
{
ViewBag.TechnicianList = GetTechnicianList();
var issue = new IssueRepo().GetById(id);
if (issue == null)
{
TempData["Message2"] = "Arıza kaydı bulunamadi.";
return(RedirectToAction("Index", "Operator"));
}
var userid = HttpContext.GetOwinContext().Authentication.User.Identity.GetUserId();
if (userid == null)
{
return(RedirectToAction("Index", "Issue"));
}
var data = Mapper.Map <Issue, IssueVM>(issue);
if (issue.OperatorId == null)
{
issue.OperatorId = userid;
if (new IssueRepo().Update(issue) > 0)
{
issue.IssueState = Models.Enums.IssueStates.KabulEdildi;
data.IssueState = issue.IssueState;
new IssueRepo().Update(issue);
var issueLog = new IssueLog()
{
IssueId = issue.Id,
Description = "Operatör tarafından kabul edildi.",
FromWhom = "Operatör"
};
new IssueLogRepo().Insert(issueLog);
return(View(data));
}
}
return(View(data));
}
public JsonResult GetTechReport()
{
try
{
var userManager = NewUserManager();
var users = userManager.Users.ToList();
var data = new List <TechReport>();
foreach (var user in users)
{
if (userManager.IsInRole(user.Id, IdentityRoles.Technician.ToString()))
{
var techIssues = new IssueRepo().GetAll(x => x.TechnicianId == user.Id);
foreach (var issue in techIssues)
{
if (issue.ClosedDate != null)
{
data.Add(new TechReport()
{
nameSurname = GetNameSurname(user.Id),
point = double.Parse(GetTechPoint(user.Id))
});
}
}
}
}
return(Json(new ResponseData()
{
success = true,
data = data
}, JsonRequestBehavior.AllowGet));
}
catch (Exception ex)
{
return(Json(new ResponseData()
{
message = $"{ex.Message}",
success = false
}, JsonRequestBehavior.AllowGet));
}
}
public ActionResult UpdateJob(IssueVM model)
{
try
{
var repo = new IssueRepo();
var issue = repo.GetById(model.IssueId);
if (issue == null)
{
TempData["Message2"] = "Arıza kaydı bulunamadi.";
return(RedirectToAction("Index", "Technician"));
}
issue.TechReport = model.TechReport;
issue.ServiceCharge += model.ServiceCharge;
issue.UpdatedDate = DateTime.Now;
repo.Update(issue);
var issueLog = new IssueLog()
{
IssueId = issue.Id,
Description = $"Güncelleme: {issue.TechReport}",
FromWhom = "Teknisyen"
};
new IssueLogRepo().Insert(issueLog);
return(RedirectToAction("Index", "Technician"));
}
catch (Exception ex)
{
TempData["Message"] = new ErrorVM()
{
Text = $"Bir hata oluştu. {ex.Message}",
ActionName = "UpdateJob",
ControllerName = "Technician",
ErrorCode = 500
};
return(RedirectToAction("Error500", "Home"));
}
}
public JsonResult GetJob(string id)
{
try
{
var issue = new IssueRepo().GetById(id);
if (issue == null)
{
return(Json(new ResponseData()
{
message = "Bulunamadi.",
success = false
}));
}
issue.IssueState = IssueStates.İşlemde;
new IssueRepo().Update(issue);
var issueLog = new IssueLog()
{
IssueId = issue.Id,
Description = "Teknisyen işi aldı.",
FromWhom = "Teknisyen"
};
new IssueLogRepo().Insert(issueLog);
return(Json(new ResponseData()
{
message = "İş onayı başarılı",
success = true
}));
}
catch (Exception ex)
{
return(Json(new ResponseData()
{
message = $"Bir hata oluştu: {ex.Message}",
success = false
}));
}
}
public ActionResult AllIssues()
{
try
{
var data = new IssueRepo().GetAll().Select(x => Mapper.Map <IssueVM>(x)).ToList();
if (data != null)
{
return(View(data));
}
}
catch (Exception ex)
{
TempData["Message"] = new ErrorVM()
{
Text = $"Bir hata oluştu {ex.Message}",
ActionName = "AllIssues",
ControllerName = "Operator",
ErrorCode = 500
};
return(RedirectToAction("Error500", "Home"));
}
return(View());
}
public ActionResult Index()
{
try
{
var id = HttpContext.GetOwinContext().Authentication.User.Identity.GetUserId();
var data = new IssueRepo().GetAll(x => x.CustomerId == id).Select(x => Mapper.Map <IssueVM>(x)).ToList();
if (data != null)
{
return(View(data));
}
}
catch (Exception ex)
{
TempData["Message"] = new ErrorVM()
{
Text = $"Bir hata oluştu {ex.Message}",
ActionName = "Index",
ControllerName = "Issue",
ErrorCode = 500
};
return(RedirectToAction("Error500", "Home"));
}
return(View());
}
protected List <SelectListItem> GetTechnicianList()
{
var data = new List <SelectListItem>();
var userManager = NewUserManager();
var users = userManager.Users.ToList();
var techIds = new IssueRepo().GetAll(x => x.IssueState == IssueStates.İşlemde || x.IssueState == IssueStates.Atandı).Select(x => x.TechnicianId).ToList();
foreach (var user in users)
{
if (userManager.IsInRole(user.Id, IdentityRoles.Technician.ToString()))
{
if (!techIds.Contains(user.Id))
{
data.Add(new SelectListItem()
{
Text = $"{user.Name} {user.Surname} ({GetTechPoint(user.Id)})",
Value = user.Id
});
}
}
}
return(data);
}
public AdminController()
{
issueRepo = new IssueRepo();
}
public async Task <ActionResult> Create(IssueVM model)
{
if (!ModelState.IsValid)
{
ModelState.AddModelError("", "Hata Oluştu.");
return(RedirectToAction("Create", "Issue", model));
}
try
{
var id = HttpContext.GetOwinContext().Authentication.User.Identity.GetUserId();
var user = NewUserManager().FindById(id);
var issue = new Issue()
{
Description = model.Description,
IssueState = model.IssueState,
Location = model.Location == Models.Enums.Locations.KonumYok ? user.Location : model.Location,
ProductType = model.ProductType,
CustomerId = model.CustomerId,
PurchasedDate = model.PurchasedDate,
PhotoPath = model.PhotoPath,
ServiceCharge = model.ServiceCharge,
ClosedDate = model.ClosedDate,
CreatedDate = model.CreatedDate,
OperatorId = model.OperatorId,
TechReport = model.TechReport
};
switch (issue.ProductType)
{
case Models.Enums.ProductTypes.Buzdolabı:
if (issue.PurchasedDate.AddYears(1) > DateTime.Now)
{
issue.WarrantyState = true;
}
break;
case Models.Enums.ProductTypes.BulaşıkMakinesi:
if (issue.PurchasedDate.AddYears(2) > DateTime.Now)
{
issue.WarrantyState = true;
}
break;
case Models.Enums.ProductTypes.Fırın:
if (issue.PurchasedDate.AddYears(3) > DateTime.Now)
{
issue.WarrantyState = true;
}
break;
case Models.Enums.ProductTypes.ÇamaşırMakinesi:
if (issue.PurchasedDate.AddYears(4) > DateTime.Now)
{
issue.WarrantyState = true;
}
break;
case Models.Enums.ProductTypes.Mikrodalga:
if (issue.PurchasedDate.AddYears(5) > DateTime.Now)
{
issue.WarrantyState = true;
}
break;
default:
if (issue.PurchasedDate.AddYears(2) > DateTime.Now)
{
issue.WarrantyState = true;
}
break;
}
if (issue.WarrantyState)
{
issue.ServiceCharge = 0;
}
var repo = new IssueRepo();
repo.Insert(issue);
var fotorepo = new PhotographRepo();
if (model.PostedPhoto.Count > 0)
{
model.PostedPhoto.ForEach(file =>
{
if (file == null || file.ContentLength <= 0)
{
var filepath2 = Server.MapPath("~/assets/images/image-not-available.png");
var img2 = new WebImage(filepath2);
img2.Resize(250, 250, false);
img2.Save(filepath2);
fotorepo.Insert(new Photograph()
{
IssueId = issue.Id,
Path = "/assets/images/image-not-available.png"
});
return;
}
var fileName = Path.GetFileNameWithoutExtension(file.FileName);
var extName = Path.GetExtension(file.FileName);
fileName = StringHelpers.UrlFormatConverter(fileName);
fileName += StringHelpers.GetCode();
var directorypath = Server.MapPath("~/Upload/");
var filepath = Server.MapPath("~/Upload/") + fileName + extName;
if (!Directory.Exists(directorypath))
{
Directory.CreateDirectory(directorypath);
}
file.SaveAs(filepath);
var img = new WebImage(filepath);
img.Resize(250, 250, false);
img.Save(filepath);
fotorepo.Insert(new Photograph()
{
IssueId = issue.Id,
Path = "/Upload/" + fileName + extName
});
});
}
var fotograflar = fotorepo.GetAll(x => x.IssueId == issue.Id).ToList();
var foto = fotograflar.Select(x => x.Path).ToList();
issue.PhotoPath = foto;
repo.Update(issue);
TempData["Message"] = "Arıza kaydınız başarı ile oluşturuldu.";
var emailService = new EmailService();
var body = $"Merhaba <b>{user.Name} {user.Surname}</b><br>Arıza kaydınız başarıyla oluşturuldu.Birimlerimiz sorunu çözmek için en kısa zamanda olay yerine intikal edecektir.<br><br> Ayrıntılı bilgi için telefon numaramız:<i>0212 684 75 33</i>";
await emailService.SendAsync(new IdentityMessage()
{
Body = body,
Subject = "Arıza kaydı oluşturuldu."
}, user.Email);
var issueLog = new IssueLog()
{
IssueId = issue.Id,
Description = "Arıza Kaydı Oluşturuldu.",
FromWhom = "Müşteri"
};
new IssueLogRepo().Insert(issueLog);
return(RedirectToAction("Index", "Issue"));
}
catch (DbEntityValidationException ex)
{
TempData["Message3"] = new ErrorVM()
{
Text = $"Bir hata oluştu: {EntityHelpers.ValidationMessage(ex)}",
ActionName = "Create",
ControllerName = "Issue",
ErrorCode = 500
};
return(RedirectToAction("Error500", "Home"));
}
catch (Exception ex)
{
TempData["Message2"] = new ErrorVM()
{
Text = $"Bir hata oluştu {ex.Message}",
ActionName = "Create",
ControllerName = "Issue",
ErrorCode = 500
};
return(RedirectToAction("Error500", "Home"));
}
}
