private void OnIncomingInstantMessagingCallReceived(object sender, CallReceivedEventArgs<InstantMessagingCall> e)
{
_imCall = e.Call;
try
{
// Accept the incoming call.
_imCall.BeginAccept(ar =>
{
try
{
_imCall.EndAccept(ar);
_logger.Log("Accepted incoming call.");
}
catch (RealTimeException rtex)
{
_logger.Log("Failed accepting incoming IM call.", rtex);
}
},
null);
}
catch (InvalidOperationException ioex)
{
_logger.Log("Failed accepting incoming IM call.", ioex);
}
}
private void InstantMessagingCallAcceptedCallBack(IAsyncResult ar)
{
InstantMessagingCall instantMessagingCall = ar.AsyncState as InstantMessagingCall;
try
{
// Determine whether the call was accepted successfully.
instantMessagingCall.EndAccept(ar);
Message m = new Message("InstantMessagingCall Accepted. Call state: " + instantMessagingCall.State.ToString() + ". CallId: " + instantMessagingCall.CallId + ".",
instantMessagingCall.RemoteEndpoint.Participant.DisplayName, instantMessagingCall.RemoteEndpoint.Participant.UserAtHost,
instantMessagingCall.RemoteEndpoint.Participant.Uri,
MessageType.InstantMessage, _transcriptRecorder.Conversation.Id, MessageDirection.Incoming);
_transcriptRecorder.OnMessageReceived(m);
_transcriptRecorder.OnRemoteParticipantAdded(null, instantMessagingCall.RemoteEndpoint);
}
catch (RealTimeException exception)
{
// RealTimeException may be thrown on media or link-layer failures.
// A production application should catch additional exceptions, such as OperationTimeoutException,
// OperationTimeoutException, and CallOperationTimeoutException.
NonBlockingConsole.WriteLine(exception.ToString());
}
finally
{
// Synchronize with main thread.
_waitForIMCallAccepted.Set();
_state = TranscriptRecorderState.Active;
}
}
internal void HandleSupervisorInitialCall(InstantMessagingCall imCall)
{
Debug.Assert(imCall is InstantMessagingCall);
_logger.Log("AcdSupervisorSession receives first incoming Call from " + imCall.RemoteEndpoint.Participant.Uri);
if (_state == SupervisorSessionState.Incoming)
{
// sets the initial customer call
_initialSupervisorCall = imCall;
// monitors the customer-facing conversation state
this.SetFrontEndConversationProperties(imCall);
try
{
imCall.BeginAccept(ar =>
{
try
{
imCall.EndAccept(ar);
this.InitializeSupervisorControlChannel();
}
catch (RealTimeException rtex)
{
_logger.Log("AcdSupervisorSession failed to end accept the incoming call from Supervisor", rtex);
this.BeginShutDown(sdar => { this.EndShutDown(sdar); }, null);
}
},
null);
}
catch (InvalidOperationException ivoex)
{
_logger.Log("AcdSupervisorSession failed to accept the incoming call from Supervisor", ivoex);
this.BeginShutDown(sdar => { this.EndShutDown(sdar); }, null);
}
}
else
{
_logger.Log("AcdSupervisorSession is not in the correct state to process the new initial call");
this.BeginShutDown(ar => { this.EndShutDown(ar); }, null);
}
}
// Callback method referred to in the call to BeginAccept on the InstantMessagingCall instance.
private void CallAcceptCB(IAsyncResult ar)
{
InstantMessagingCall instantMessagingCall = ar.AsyncState as InstantMessagingCall;
try
{
// Determine whether the IM Call was accepted successfully.
instantMessagingCall.EndAccept(ar);
}
catch (RealTimeException exception)
{
// RealTimeException can be thrown on media or link-layer failures.
Console.WriteLine(exception.ToString());
}
finally
{
// Synchronize with main thread.
_waitUntilIncomingCallIsAccepted.Set();
}
}
private void EndAcceptCall(IAsyncResult ar)
{
InstantMessagingCall instantMessagingCall = ar.AsyncState as InstantMessagingCall;
try
{
// Determine whether the IM Call was accepted successfully.
instantMessagingCall.EndAccept(ar);
}
catch (RealTimeException exception)
{
// RealTimeException may be thrown on media or link-layer
// failures.
// TODO: Add actual error handling code here.
Console.WriteLine(exception.ToString());
}
finally
{
//Again, just to sync the completion of the code.
_autoResetEvent.Set();
}
}
private void HandleIMCall(object state)
{
CallReceivedEventArgs <InstantMessagingCall> e = state as CallReceivedEventArgs <InstantMessagingCall>;
ConversationParticipant caller = e.Call.RemoteEndpoint.Participant;
InstantMessagingCall imCall = e.Call;
InstantMessagingFlow imFlow = null;
int messageCount = 0;
imCall.InstantMessagingFlowConfigurationRequested +=
delegate(object sender2, InstantMessagingFlowConfigurationRequestedEventArgs e2)
{
imFlow = e2.Flow;
imFlow.MessageReceived +=
delegate(object sender3, InstantMessageReceivedEventArgs e3)
{
messageCount++;
string message = e3.TextBody;
message = message.Trim();
if (!String.IsNullOrEmpty(message) && message.StartsWith("add", StringComparison.OrdinalIgnoreCase))
{
string[] tokens = message.Split(' ');
if (this.AppPlatform.ReverseNumberLookUp.AddEntry(tokens[1], caller.Uri))
{
this.SendIMResponse(imFlow, "Added telephone number.");
}
else
{
this.SendIMResponse(imFlow, "Telephone number exists.");
}
}
else if (!String.IsNullOrEmpty(message) && message.StartsWith("remove", StringComparison.OrdinalIgnoreCase))
{
string[] tokens = message.Split(' ');
if (this.AppPlatform.ReverseNumberLookUp.RemoveEntry(tokens[1], caller.Uri))
{
this.SendIMResponse(imFlow, "Removed telephone number.");
}
else
{
this.SendIMResponse(imFlow, "Telephone number does not exist or you do not own the tel #.");
}
}
else if (!String.IsNullOrEmpty(message) && message.Equals("list", StringComparison.OrdinalIgnoreCase))
{
Collection <string> list = this.AppPlatform.ReverseNumberLookUp.FindPhoneNumbers(caller.Uri);
StringBuilder response = new StringBuilder();
foreach (string s in list)
{
response.Append(s); response.Append("\r\n");
}
this.SendIMResponse(imFlow, response.ToString());
}
else
{
this.SendIMHelpMessage(imFlow);
}
if (messageCount > 5) // We could also terminate based on timer.
{
this.TerminateIMCall(imCall);
}
};
};
try
{
imCall.BeginAccept(
delegate(IAsyncResult ar)
{
try
{
imCall.EndAccept(ar);
this.SendIMHelpMessage(imFlow);
}
catch (RealTimeException)
{
}
},
null);
}
catch (InvalidOperationException)
{
}
}
/// <summary>
/// Handle incoming IM call from the customer.
/// </summary>
/// <param name="imCall">IM call.</param>
public void HandleIncomingInstantMessagingCall(InstantMessagingCall imCall)
{
lock (syncRoot)
{
if (this.conversation == null)
{
this.conversation = imCall.Conversation;
this.RegisterConversationEventHandlers(this.conversation);
}
if (this.conversationContextChannel == null && !String.IsNullOrEmpty(this.application.CweGuid))
{
this.conversationContextChannel = new ConversationContextChannel(this.conversation, imCall.RemoteEndpoint);
this.RegisterContextChannelHandlers(this.conversationContextChannel);
}
this.imIvr = new InstantMessagingIVR(this, imCall, this.conversationContextChannel, this.menu, this.logger);
this.imIvr.isUserEndpointFirstMessage = true;
try
{
imCall.BeginAccept((asyncResult) =>
{
try
{
imCall.EndAccept(asyncResult);
if (this.conversationContextChannel != null && this.conversationContextChannel.State == ConversationContextChannelState.Idle)
{
ConversationContextChannelEstablishOptions channelOptions = new ConversationContextChannelEstablishOptions();
channelOptions.ApplicationName = this.application.Name;
channelOptions.ContextualData = "Context channel is open.";
channelOptions.Toast = "Please check the accompaining CWE window for Graphical Experience";
Guid appGuid = new Guid(this.application.CweGuid);
try
{
this.conversationContextChannel.BeginEstablish(appGuid,
channelOptions,
(contextChannelAsyncResult) =>
{
try
{
this.conversationContextChannel.EndEstablish(contextChannelAsyncResult);
}
catch (RealTimeException rte)
{
Console.WriteLine("Error establishing conversation context channel {0}", rte);
this.logger.Log("Error establishing conversation context channel {0}", rte);
}
},
null);
}
catch (InvalidOperationException ioe)
{
Console.WriteLine("Error establishing conversation context channel {0}", ioe);
this.logger.Log("Error establishing conversation context channel {0}", ioe);
}
}
}
catch (RealTimeException rte)
{
Console.WriteLine("Error accepting incoming IM call {0}", rte);
this.logger.Log("Error accepting incoming IM call {0}", rte);
}
},
null);
}
catch (InvalidOperationException ioe)
{
Console.WriteLine("Error accepting incoming IM call {0}", ioe);
this.logger.Log("Error accepting incoming IM call {0}", ioe);
}
}
}
