public async Task <string> CreateCase(DroppedKerbRequest kerbRequest)
{
var crmCase = kerbRequest
.ToCase(_VOFConfiguration, _verintOptions);
var streetResult = await _verintServiceGateway.GetStreet(kerbRequest.StreetAddressDroppedKerb.PlaceRef);
if (!streetResult.IsSuccessStatusCode)
{
throw new Exception("DroppedKerbService.CreateCase: GetStreet status code not successful");
}
// confirm uses the USRN for the street,
// however Verint uses the verint-address-id (Reference) (kerbRequest.StreetAddress.PlaceRef) for streets
crmCase.Street.USRN = streetResult.ResponseContent.USRN;
try
{
var response = await _verintServiceGateway.CreateVerintOnlineFormCase(crmCase.ToConfirmIntegrationFormCase(_VOFConfiguration));
if (!response.IsSuccessStatusCode)
{
throw new Exception("DroppedKerbService.CreateCase: CreateVerintOnlineFormCase status code not successful");
}
var person = new Person
{
FirstName = kerbRequest.FirstName,
LastName = kerbRequest.LastName,
Email = crmCase.Customer.Email,
Phone = crmCase.Customer.Telephone
};
if (!string.IsNullOrEmpty(person.Email))
{
_mailHelper.SendEmail(
person,
EMailTemplate.StreetReport,
response.ResponseContent.VerintCaseReference,
kerbRequest.StreetAddressDroppedKerb);
}
return(response.ResponseContent.VerintCaseReference);
}
catch (Exception ex)
{
throw new Exception($"DroppedKerbService.CreateCase: CRMService CreateDroppedKerbService an exception has occured while creating the case in verint service", ex);
}
}
public async Task <string> CreateCase(AbandonedVehicleReport abandonedVehicleReport)
{
var crmCase = abandonedVehicleReport
.ToCase(_VOFConfiguration, _verintOptions);
var streetResult = await _verintServiceGateway.GetStreet(abandonedVehicleReport.StreetAddress.PlaceRef);
if (!streetResult.IsSuccessStatusCode)
{
throw new Exception("AbandonedVehicleService.CreateCase: GetStreet status code not successful");
}
// confirm uses the USRN for the street
// however Verint uses the verint-address-id (Reference) (abandonedVehicleReport.StreetAddress.PlaceRef) for street
crmCase.Street.USRN = streetResult.ResponseContent.USRN;
try
{
var response = await _verintServiceGateway.CreateVerintOnlineFormCase(crmCase.ToConfirmIntegrationFormCase(_VOFConfiguration));
if (!response.IsSuccessStatusCode)
{
throw new Exception("AbandonedVehicleService.CreateCase: CreateVerintOnlineFormCase status code not successful");
}
var person = new Person
{
FirstName = abandonedVehicleReport.FirstName,
LastName = abandonedVehicleReport.LastName,
Email = abandonedVehicleReport.Email,
Phone = abandonedVehicleReport.Phone
};
_mailHelper.SendEmail(
person,
EMailTemplate.AbandonedVehicleReport,
response.ResponseContent.VerintCaseReference,
abandonedVehicleReport.StreetAddress);
return(response.ResponseContent.VerintCaseReference);
}
catch (Exception ex)
{
throw new Exception($"AbandonedVehicleService.CreateCase: CRMService CreateAbandonedVehicleService an exception has occured while creating the case in verint service", ex);
}
}
public async Task <string> CreateCase(FloodingRequest request)
{
try
{
var streetResult = request.DidNotUseMap
? await _streetHelper.GetStreetDetails(request.Reporter.Address)
: await _streetHelper.GetStreetUniqueId(request.Map);
if (!request.DidNotUseMap)
{
request.Map = await ConvertLatLng(request.Map);
}
else
{
request.Map = new Map {
Lng = streetResult.Easting,
Lat = streetResult.Northing
};
}
var floodingLocationConfig =
string.IsNullOrEmpty(request.WhereIsTheFlood) ?
_verintOptions.Value.FloodingLocations.FirstOrDefault(_ => _.Type.Equals(request.WhatDoYouWantToReport)) :
_verintOptions.Value.FloodingLocations.FirstOrDefault(_ => _.Type.Equals(request.WhereIsTheFlood));
var configuration = request.ToConfig(_confirmAttributeFormOptions.Value, _verintOptions.Value);
var crmCase = request.ToCase(configuration, streetResult, floodingLocationConfig);
var verintRequest = crmCase.ToConfirmFloodingIntegrationFormCase(configuration.ConfirmIntegrationFormOptions);
var caseResult = await _verintServiceGateway.CreateVerintOnlineFormCase(verintRequest);
_mailHelper.SendEmail(request, caseResult.ResponseContent.VerintCaseReference);
return(caseResult.ResponseContent.VerintCaseReference);
}
catch (Exception ex)
{
throw new Exception($"FloodingService:: CreateCase, Failed to create case, exception: {ex.Message}");
}
}