private UserSession StoreSession(UserSession newSession)
{
if (_teamManager.TryAssignSessionToAgent(newSession))
{
_logger.LogInformation($"Assigned new session '{newSession.SessionId}' to agent.");
return(QueueSession(newSession, SessionStatus.Working));
}
var waitingSessionsCount = _sessionQueue.WaitingSessionsCount;
if (waitingSessionsCount < _teamManager.WaitingCapacity)
{
_logger.LogInformation($"Queued new session '{newSession.SessionId}'.");
return(QueueSession(newSession, SessionStatus.Waiting));
}
if (_shiftManager.IsOverflowTeamAvailable())
{
// - get the oldest awaiting session from the queue
// - assign the oldest awaiting to the OverFlowTeam
// - put incoming session in the queue
var awaitingSession = _sessionQueue.GetNextWaitingSession(); //reduce queue
if (awaitingSession != null && _teamManager.TryAssignSessionToOverflowAgent(awaitingSession))
{
_logger.LogInformation($"Overflow. Picked and assigned old session '{awaitingSession.SessionId}' to agent.");
_logger.LogInformation($"Overflow. Queued new session '{newSession.SessionId}'.");
awaitingSession.Status = SessionStatus.Working;
return(QueueSession(newSession, SessionStatus.Waiting));
}
}
_logger.LogInformation($"Refused new session '{newSession.SessionId}'.");
newSession.Status = SessionStatus.Refused;
return(newSession);
}
