public GetGeneralResponse <SupportView> GetOneSupport(Guid SupportID)
{
GetGeneralResponse <SupportView> response = new GetGeneralResponse <SupportView>();
try
{
Support supports = _supportRepository.FindBy(SupportID);
response.data = supports.ConverttoSupportView();
}
catch (Exception)
{
throw;
}
return(response);
}
public GeneralResponse AddSpportTicketWaitingRespone(AddSupportTicketWaitingResponseRequest request,
Guid CreateemployeeID)
{
GeneralResponse response = new GeneralResponse();
try
{
SupportTicketWaitingResponse supportTicketWaitingResponse = new SupportTicketWaitingResponse();
supportTicketWaitingResponse.ID = Guid.NewGuid();
supportTicketWaitingResponse.Comment = request.Comment;
supportTicketWaitingResponse.CreateDate = PersianDateTime.Now;
supportTicketWaitingResponse.CreateEmployee = _employeeRepository.FindBy(CreateemployeeID);
supportTicketWaitingResponse.ResponsePossibilityDate = request.ResponsePossibilityDate;
supportTicketWaitingResponse.SendNotificationToCustomer = request.SendNotificationToCustomer;
supportTicketWaitingResponse.SendTicketDate = request.SendTicketDate;
supportTicketWaitingResponse.Support = _supportRepository.FindBy(request.SupportID);
supportTicketWaitingResponse.TicketNumber = request.TicketNumber;
supportTicketWaitingResponse.RowVersion = 1;
SupportStatusRelation supportStatusRelation = _supportStatusRelationRepository.FindBy(request.SupportStatusID);
supportTicketWaitingResponse.Support.SupportStatus = _supportStatusRepository.FindBy(supportStatusRelation.RelatedSupportStatus.ID);
supportTicketWaitingResponse.Support.Customer.SupportStatus = supportTicketWaitingResponse.Support.SupportStatus;
if (supportTicketWaitingResponse.Support.SupportStatus.IsLastSupportState)
{
supportTicketWaitingResponse.Support.Closed = true;
}
_supportTicketWitingResponseRepository.Add(supportTicketWaitingResponse);
_uow.Commit();
#region Send SMS
if (supportTicketWaitingResponse.Support.SupportStatus.SendSmsOnEnter)
{
// Threading
SmsData smsData = new SmsData()
{
body = supportTicketWaitingResponse.Support.SupportStatus.SmsText, phoneNumber = supportTicketWaitingResponse.Support.Customer.Mobile1
};
Thread oThread = new Thread(SendSmsVoid);
oThread.Start(smsData);
}
#endregion
}
catch (Exception ex)
{
response.ErrorMessages.Add(ex.Message);
if (ex.InnerException != null)
{
response.ErrorMessages.Add(ex.InnerException.Message);
}
}
return(response);
}
public GeneralResponse AddSupportExpertDispatch(AddSupportExpertDispatchRequest request, Guid CreateemployeeID)
{
GeneralResponse response = new GeneralResponse();
try
{
SupportExpertDispatch supportExpertDispatch = new SupportExpertDispatch();
supportExpertDispatch.ID = Guid.NewGuid();
supportExpertDispatch.CreateDate = PersianDateTime.Now;
supportExpertDispatch.CreateEmployee = _employeeRepository.FindBy(CreateemployeeID);
supportExpertDispatch.Comment = request.Comment;
supportExpertDispatch.DispatchDate = request.DispatchDate;
supportExpertDispatch.DispatchTime = request.DispatchTime;
supportExpertDispatch.ExpertEmployee = _employeeRepository.FindBy(request.ExpertEmployeeID);
supportExpertDispatch.CoordinatorName = request.CoordinatorName;
supportExpertDispatch.Support = _supportRepository.FindBy(request.SupportID);
supportExpertDispatch.Comment = request.Comment;
supportExpertDispatch.IsNewInstallation = request.IsNewInstallation;
supportExpertDispatch.RowVersion = 1;
SupportStatusRelation supportStatusRelation = _supportStatusRelationRepository.FindBy(request.SupportStatusID);
supportExpertDispatch.Support.SupportStatus = _supportStatusRepository.FindBy(supportStatusRelation.RelatedSupportStatus.ID);
supportExpertDispatch.Support.Customer.SupportStatus = supportExpertDispatch.Support.SupportStatus;
if (supportExpertDispatch.Support.SupportStatus.IsLastSupportState)
{
supportExpertDispatch.Support.Closed = true;
}
_supportExpertDispatchRepository.Add(supportExpertDispatch);
_uow.Commit();
}
catch (Exception ex)
{
response.ErrorMessages.Add(ex.Message);
if (ex.InnerException != null)
{
response.ErrorMessages.Add(ex.InnerException.Message);
}
}
return(response);
}
public GeneralResponse AddSupportInstallationDelay(AddSupportInstallationDelayRequest request,
Guid CreateEmployeeID)
{
GeneralResponse response = new GeneralResponse();
try
{
SupportInstallationDelay supportInstallationDelay = new SupportInstallationDelay();
supportInstallationDelay.ID = Guid.NewGuid();
supportInstallationDelay.Comment = request.Comment;
supportInstallationDelay.CreateDate = PersianDateTime.Now;
supportInstallationDelay.CreateEmployee = _employeeRepository.FindBy(CreateEmployeeID);
supportInstallationDelay.InstallDate = request.InstallDate;
supportInstallationDelay.NextCallDate = request.NextCallDate;
supportInstallationDelay.RowVersion = 1;
supportInstallationDelay.SendNotificationToCustomer = request.SendNotificationToCustomer;
supportInstallationDelay.Support = _supportRepository.FindBy(request.SupportID);
supportInstallationDelay.RowVersion = 1;
SupportStatusRelation supportStatusRelation = _supportStatusRelationRepository.FindBy(request.SupportStatusID);
supportInstallationDelay.Support.SupportStatus = _supportStatusRepository.FindBy(supportStatusRelation.RelatedSupportStatus.ID);
supportInstallationDelay.Support.Customer.SupportStatus = supportInstallationDelay.Support.SupportStatus;
_supportInstallationDelayRepository.Add(supportInstallationDelay);
_uow.Commit();
}
catch (Exception ex)
{
response.ErrorMessages.Add(ex.Message);
if (ex.InnerException != null)
{
response.ErrorMessages.Add(ex.InnerException.Message);
}
}
return(response);
}
public GeneralResponse AddSeupportDeliverService(AddSupportDeliverServiceRequest request, Guid CreateEmployeeID)
{
GeneralResponse response = new GeneralResponse();
try
{
SupportDeliverService supportDeliverService = new SupportDeliverService();
supportDeliverService.ID = Guid.NewGuid();
supportDeliverService.DeliverDate = request.DeliverDate;
supportDeliverService.TimeInput = request.TimeInput;
supportDeliverService.TimeOutput = request.TimeOutput;
supportDeliverService.AmountRecived = request.AmountRecived;
supportDeliverService.Comment = request.Comment;
supportDeliverService.CreateDate = PersianDateTime.Now;
supportDeliverService.CreateEmployee = _employeeRepository.FindBy(CreateEmployeeID);
supportDeliverService.RowVersion = 1;
supportDeliverService.Support = _supportRepository.FindBy(request.SupportID);
#region چک کردن عدم وجود مورد ثبت شده
if (supportDeliverService.Support.SupportDeliverService.Count() > 0)
{
response.ErrorMessages.Add("برای هر پشتیبانی بیش از یک تحویل سرویس نمیتوانید ثبت کنید");
return(response);
}
#endregion
SupportStatusRelation supportStatusRelation = _supportStatusRelationRepository.FindBy(request.SupportStatusID);
supportDeliverService.Support.SupportStatus = _supportStatusRepository.FindBy(supportStatusRelation.RelatedSupportStatus.ID);
supportDeliverService.Support.Customer.SupportStatus = supportDeliverService.Support.SupportStatus;
if (supportDeliverService.Support.SupportStatus.IsLastSupportState)
{
supportDeliverService.Support.Closed = true;
}
_supportDeliverServiceRepository.Add(supportDeliverService);
#region Send SMS
if (supportDeliverService.Support.SupportStatus.SendSmsOnEnter)
{
// Threading
SmsData smsData = new SmsData()
{
body = supportDeliverService.Support.SupportStatus.SmsText, phoneNumber = supportDeliverService.Support.Customer.Mobile1
};
Thread oThread = new Thread(SendSmsVoid);
oThread.Start(smsData);
}
#endregion
_uow.Commit();
}
catch (Exception ex)
{
response.ErrorMessages.Add(ex.Message);
if (ex.InnerException != null)
{
response.ErrorMessages.Add(ex.InnerException.Message);
}
}
return(response);
}
public GeneralResponse AddSupportQc(AddSupportQcRequest request, Guid CreateEmployeeID)
{
GeneralResponse response = new GeneralResponse();
try
{
SupportQc supportQc = new SupportQc();
supportQc.ID = Guid.NewGuid();
supportQc.CreateDate = PersianDateTime.Now;
supportQc.CreateEmployee = _employeeRepository.FindBy(CreateEmployeeID);
supportQc.Comment = request.Comment;
supportQc.ExpertBehavior = (SupportQc.State)request.ExpertBehavior;
supportQc.ExpertCover = (SupportQc.State)request.ExpertCover;
supportQc.InputTime = request.InputTime;
if (string.IsNullOrEmpty(request.Comment))
{
response.ErrorMessages.Add("افزودن توضیحات به فرم الزامیست.");
return(response);
}
supportQc.OutputTime = request.OutputTime;
supportQc.RecivedCost = request.RecivedCost;
supportQc.SaleAndService = (SupportQc.State)request.SaleAndService;
supportQc.SendNotificationToCustomer = request.SendNotificationToCustomer;
supportQc.SendNotificationToMaster = request.SendNotificationToMaster;
supportQc.RowVersion = 1;
supportQc.Support = _supportRepository.FindBy(request.SupportID);
#region چک کردن عدم وجود مورد ثبت شده
if (supportQc.Support.SupportQc.Count() > 0)
{
response.ErrorMessages.Add("برای هر پشتیبانی بیش از یک فرم QC نمیتوانید ثبت کنید");
return(response);
}
#endregion
SupportStatusRelation supportStatusRelation = _supportStatusRelationRepository.FindBy(request.SupportStatusID);
supportQc.Support.SupportStatus = _supportStatusRepository.FindBy(supportStatusRelation.RelatedSupportStatus.ID);
supportQc.Support.Customer.SupportStatus = supportQc.Support.SupportStatus;
if (supportQc.Support.SupportStatus.IsLastSupportState)
{
supportQc.Support.Closed = true;
}
_supportQcRepository.Add(supportQc);
_uow.Commit();
#region Send SMS
if (supportQc.Support.SupportStatus.SendSmsOnEnter)
{
// Threading
SmsData smsData = new SmsData()
{
body = supportQc.Support.SupportStatus.SmsText, phoneNumber = supportQc.Support.Customer.Mobile1
};
Thread oThread = new Thread(SendSmsVoid);
oThread.Start(smsData);
}
#endregion
}
catch (Exception ex)
{
response.ErrorMessages.Add(ex.Message);
if (ex.InnerException != null)
{
response.ErrorMessages.Add(ex.InnerException.Message);
}
}
return(response);
}
