public void PopulateLeadDetails()
{
IContact contactRecord = _recordContext.GetWorkspaceRecord(WorkspaceRecordType.Contact) as IContact;
IIncident incidentRecord = _recordContext.GetWorkspaceRecord(WorkspaceRecordType.Incident) as IIncident;
string leadType = populateLeadType();
IList <IGenericField> fields = _leadRecord.GenericFields;
foreach (IGenericField field in fields)
{
switch (field.Name)
{
case "lead_name":
if (contactRecord != null && incidentRecord != null)
{
string contactName = contactRecord.NameFirst + " " + contactRecord.NameLast;
if (leadType.Equals(OSCOpportunitiesCommon.OpportunityRecordType))
{
field.DataValue.Value = String.Format(OSCOpportunitiesCommon.OpportunityName, contactName, incidentRecord.RefNo);
}
else if (leadType.Equals(OSCOpportunitiesCommon.SalesLeadRecordType))
{
field.DataValue.Value = String.Format(OSCOpportunitiesCommon.SalesLeadName, contactName, incidentRecord.RefNo);
}
}
break;
}
}
}
void AddressValidationControl_VerifyAddressClicked(AddressValidationControl ucontrol)
{
ucontrol.useSuggested.CheckState = CheckState.Unchecked;
_isErrorFromResponse = true;
IContact contactRecord = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
Address contactAddress = new Address();
try
{
if (contactRecord.AddrCountryID != 1)
{
string errorMsg = "Please--USA only postal address verification!";
ucontrol.addrValidResponseText.Text = errorMsg;
ConfigurationSetting.logWrap.NoticeLog(0, contactRecord.ID, logMessage: errorMsg);
return;
}
// get the contactRecord.Addrxxx
contactAddress.Address2 = contactRecord.AddrStreet;
contactAddress.City = contactRecord.AddrCity;
if (contactRecord.AddrProvID != null)
{
contactAddress.StateID = (int)contactRecord.AddrProvID;
}
contactAddress.Zip = contactRecord.AddrPostalCode;
_responseAddr = null;
_responseAddr = ValidateAddress(contactAddress);
string addressStg = _responseAddr.Address2 + ", " + _responseAddr.City
+ ", " + _responseAddr.State + " " + _responseAddr.Zip5 + "-" + _responseAddr.Zip4;
ucontrol.addrValidResponseText.Text = "Address verified: " + addressStg;
_isErrorFromResponse = false;
ConfigurationSetting.logWrap.DebugLog(0, contactRecord.ID, logMessage: ucontrol.addrValidResponseText.Text);
if (_responseAddr.ReturnText != null)
{
string sanitizeMsg = _responseAddr.ReturnText.Replace("Default address:", "Address verified:");
ucontrol.addrValidResponseText.Text = sanitizeMsg + " " + addressStg;
}
}
catch (Exception e)
{
// log e.Message
if (e.Message.Contains("Authorization failure") ||
e.Message.Contains("Username exceeds maximum length") ||
e.Message.Contains("Misconfiguration or some other invalid data received."))
{
ConfigurationSetting.logWrap.ErrorLog(0, contactRecord.ID, logMessage: e.Message);
}
else
{
ConfigurationSetting.logWrap.NoticeLog(0, contactRecord.ID, logMessage: e.Message);
}
ucontrol.addrValidResponseText.Text = "Not valid: " + e.Message;
_isErrorFromResponse = true;
}
}
void _recordContext_DataLoaded(object sender, System.EventArgs e)
{
string recordTypeName = _recordContext.WorkspaceTypeName;
if (recordTypeName == "Incident")
{
IIncident i = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
IContact c = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
this.EnableControl(incident: i, contact: c);
return;
}
if (recordTypeName == "Contact")
{
IContact c = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
this.EnableControl(contact: c);
return;
}
if (recordTypeName == "Chat")
{
IChat chat = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Chat) as IChat;
this.EnableControl(chat: chat);
if (this._enableAutoSearchInChat == true)
{
_ebsContactSearchControl.autoSearchParameterInvoke();
}
return;
}
}
/// <summary>
/// Method which is called when any Workspace Rule Action is invoked.
/// </summary>
/// <param name="ActionName">The name of the Workspace Rule Action that was invoked.</param>
public void RuleActionInvoked(string ActionName)
{
try
{
switch (ActionName)
{
case "RPSM":
_incidentRecord = (IIncident)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident);
_contactRecord = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
string RPSM = _rnConnectService.GetOrgTerritory(_contactRecord.OrgID.ToString(), ActionName);
if (!string.IsNullOrEmpty(RPSM))
{
_incidentRecord.Assigned.AcctID = Int32.Parse(RPSM);
}
break;
case "RegDirector":
_incidentRecord = (IIncident)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident);
_contactRecord = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
string region = _rnConnectService.GetOrgTerritory(_contactRecord.OrgID.ToString(), ActionName);
string RegDir = _rnConnectService.GetRegion(region);
if (!string.IsNullOrEmpty(RegDir))
{
_incidentRecord.Assigned.AcctID = Int32.Parse(RegDir);
}
break;
}
}
catch (Exception e)
{
MessageBox.Show("error" + e);
}
}
/// <summary>
/// Method which is called when any Workspace Rule Action is invoked.
/// </summary>
/// <param name="ActionName">The name of the Workspace Rule Action that was invoked.</param>
public void RuleActionInvoked(string ActionName)
{
string fieldVal = "";
switch (ActionName)
{
case "PartsPriceAdj":
_partsRecord = _recordContext.GetWorkspaceRecord(_recordContext.WorkspaceTypeName) as IGenericObject;
fieldVal = GetFieldValue("part_price", _partsRecord); //Get value
SetFieldValue("part_price_adj", fieldVal, _partsRecord);
break;
case "LaborRateAdj":
_laborRecord = _recordContext.GetWorkspaceRecord(_recordContext.WorkspaceTypeName) as IGenericObject;
fieldVal = GetFieldValue("labor_rate_rqstd", _laborRecord); //Get value
SetFieldValue("labor_rate_adj", fieldVal, _laborRecord);
break;
case "OtherChargesAdj":
_otherchRecord = _recordContext.GetWorkspaceRecord(_recordContext.WorkspaceTypeName) as IGenericObject;
fieldVal = GetFieldValue("other_charges_amount", _otherchRecord);//Get value
SetFieldValue("other_charges_amount_adj", fieldVal, _otherchRecord);
break;
default:
break;
}
_recordContext.RefreshWorkspace();//refresh the workspace
}
/// <summary>
/// Method called by data load event. It does the following:
/// 1> Get Onload FSAR value
/// 2> Get all affected VIN mapped to currently opened reported Incident
/// 3> If _showSRFormAfterSave is set then show SR/VIN form
/// </summary>
private void _recordContext_DataLoaded(object sender, EventArgs e)
{
//Making onload async to reduce time of record load
var backgroundService = new BackgroundServiceUtil();
backgroundService.RunAsync(() =>
{
//Get all affected VIN's of reported incident
_affectedBusIds = new List <string>();
_incidentRecord = (IIncident)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident);
if (_incidentRecord != null)
{
string[] response = RightNowConnectService.GetService().GetAffectedBus(_incidentRecord.ID);
if (response != null)
{
_affectedBusIds = response.ToList();
}
}
//Get FSAR value on Load
_onLoadFSARVal = RightNowConnectService.GetService().getFieldFromIncidentRecord("CO", "FSAR", _incidentRecord);
string[] internalIncident = RightNowConnectService.GetService().GetAllInternalIncident(_incidentRecord.ID);
if (internalIncident != null)
{
RightNowConnectService.GetService().setIncidentField("CO", "no_of_sr", internalIncident.Length.ToString(), _incidentRecord);
}
});
}
/* For showing the Siebel Contact Details.
* It can also be run in Report Explorer by creating a required filter on PERSON_PARTY_ID
*/
public override IList <IReportRow> GetRows(IList <string> columns, IReportFilterNode filterNode)
{
IList <IReportRow> reportRows = new List <IReportRow>();
IRecordContext _context = ((SiebelVirtualReportTablesPackage)this.Parent)._globalContext.AutomationContext.CurrentWorkspace;
Dictionary <string, string> dictDetail = null;
if (_context == null)
{
return(reportRows);
}
IIncident incidentRecord = _context.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
if (incidentRecord == null)
{
return(reportRows);
}
string serialNum = null;
// get the serialNum custom attribute on the incident workspace
serialNum = getIncidentWSCustomAttr(incidentRecord, "siebel_serial_number");
if (serialNum == "" || serialNum == null)
{
return(reportRows);
}
string logMessage = "Calling LookupAsset for Asset." +
"serialNum: " + serialNum;
ConfigurationSetting.logWrap.DebugLog(incidentRecord.ID, 0, logMessage: logMessage);
string orgId = null;
IContact contactRecord = _context.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
if (contactRecord != null)
{
orgId = getContactOrgIdCustomAttr(contactRecord);
}
if (orgId == "" || orgId == null)
{
return(reportRows);
}
// call Siebel Asset.LookupAsset, which return <columnName, type+TYPE_VALUE_DELIMITER+value)
dictDetail = Asset.LookupAsset(columns, serialNum, orgId, 0, incidentRecord.ID);
if (dictDetail == null)
{
return(reportRows);
}
ReportDataRow reportDataRow = new ReportDataRow(this.Columns.Count);
addDetailRow(dictDetail, ref columns, ref reportDataRow, ref reportRows);
return(reportRows);
}
/// <summary>
///
/// </summary>
public void Execute(IList <IReportRow> rows)
{
_selectedRows = rows;
_recordContext = _globalContext.AutomationContext.CurrentWorkspace;
_workOrder = (IGenericObject)_recordContext.GetWorkspaceRecord("TOA$Work_Order");
_workOrderExtra = (IGenericObject)_recordContext.GetWorkspaceRecord("TOA$Work_Order_Extra");
System.Threading.Thread th = new System.Threading.Thread(ProcessSelectedRowInfo);
th.Start();
form.Show();
}
public void Execute(IList <IReportRow> rows)
{
_selectedRows = rows;
_recordContext = _globalContext.AutomationContext.CurrentWorkspace;
_incidentRecord = _recordContext.GetWorkspaceRecord(WorkspaceRecordType.Incident) as IIncident;
_incidentExtra = _recordContext.GetWorkspaceRecord("CO$Incident_Extra") as IGenericObject;
System.Threading.Thread th = new System.Threading.Thread(ProcessSelectedRowInfo);
th.Start();
form.Show();
}
void _rContext_DataLoaded(object sender, System.EventArgs e)
{
if (_Model.IsRunning)
{
_Model.Render(false);
return;
}
WorkspaceRecordType wsType = _recordContext.WorkspaceType;
if (WorkspaceRecordType.Incident == wsType)
{
_Incident = _recordContext.GetWorkspaceRecord(WorkspaceRecordType.Incident) as IIncident;
_Contact = _recordContext.GetWorkspaceRecord(WorkspaceRecordType.Contact) as IContact;
//get the ebs incident id
if (null != _Incident)
{
IList <ICustomAttribute> customAttributes = _Incident.CustomAttributes;
foreach (ICustomAttribute cusAttr in customAttributes)
{
if (cusAttr.PackageName == "Accelerator" && cusAttr.GenericField.Name == "Accelerator$ebs_sr_id")
{
object id = cusAttr.GenericField.DataValue.Value;
EbsIncidentId = (id != null) ? Convert.ToDecimal(id) : 0;
}
}
}
}
// get ebs contact org id
if (null != _Contact)
{
IList <ICustomAttribute> customAttributes = _Contact.CustomAttributes;
foreach (ICustomAttribute cusAttr in customAttributes)
{
if (cusAttr.PackageName == "Accelerator" && cusAttr.GenericField.Name == "Accelerator$ebs_contact_org_id")
{
object id = cusAttr.GenericField.DataValue.Value;
_EbsContactOrgId = (id != null) ? Convert.ToDecimal(id) : 0;
}
}
}
_Model.EbsSrId = EbsIncidentId;
_Model.EbsContactOrgId = _EbsContactOrgId;
_Model.RntIncidentId = null == _Incident ? 0 : _Incident.ID;
_Model.RntContactId = null == _Contact ? 0 : _Contact.ID;
_Model.IsRecordLoaded = true;
_Model.InDemo = false;
_Model.InDemo = (0 == EbsIncidentId || 0 == _Model.EbsOwnerId);
_Model.Render(true);
}
/// <summary>
/// Method called by data load event. It does the following:
/// 1> Get Onload FSAR value
/// 2> Get all affected VIN mapped to currently opened FSAR
/// </summary>
private void _recordContext_DataLoaded(object sender, System.EventArgs e)
{
_affectedBusId = new List <string>();
_fsarRecord = (IGenericObject)_recordContext.GetWorkspaceRecord("CO$FSAR");
if (_fsarRecord != null)
{
string[] response = RightNowConnectService.GetService().GetAffectedBus(_fsarRecord.Id);
if (response != null)
{
_affectedBusId = response.ToList();
}
}
}
/// <summary>
/// Method which is called when any Workspace Rule Action is invoked.
/// </summary>
/// <param name="ActionName">The name of the Workspace Rule Action that was invoked.</param>
public void RuleActionInvoked(string ActionName)
{
switch (ActionName)
{
case "Send_SupplierCredit":
_incidentRecord = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
_sClaimRecord = (IGenericObject)_recordContext.GetWorkspaceRecord("CO$sClaim");
_form.Show(); //start progress form
SendSupplierCredit();
break;
}
}
/// <summary>
/// Reload the workspace and load the incident and contact records
/// </summary>
public void LoadWorkspaceRecords()
{
try
{
recordContext.RefreshWorkspace();
incidentWorkspaceRecord = (IIncident)recordContext.GetWorkspaceRecord(WorkspaceRecordType.Incident);
contactWorkspaceRecord = (IContact)recordContext.GetWorkspaceRecord(WorkspaceRecordType.Contact);
}
catch (Exception ex)
{
throw new Exception("Failed to load workspace records", ex);
}
}
void _recordContext_DataLoaded(object sender, System.EventArgs e)
{
try
{
IIncident i = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
this.EnableControl(i);
}
catch (Exception ex)
{
string logMessage = "Error in loading Repair Order. Cancel Async Thread. Error: " + ex.Message;
string logNote = "";
_log.ErrorLog(incidentId: _logIncidentId, logMessage: logMessage, logNote: logNote);
}
}
/// <summary>
///
/// </summary>
/// <param name="recordContext"></param>
/// <param name="orgExternalRef"></param>
/// <param name="contactExternalRef"></param>
/// <param name="orgID"></param>
/// <returns></returns>
private bool validateExternalReference(IRecordContext recordContext, long?orgExternalRef, long?contactExternalRef, int?orgID)
{
//B2C Case: If Contact is there but if no external reference is associated it needs to be first synced to create lead.
logger.Debug("Validate B2C case, contact is specified and there is no Org");
if (-1 == contactExternalRef && (null == orgID))
{
IContact contactRecord = recordContext.GetWorkspaceRecord(WorkspaceRecordType.Contact) as IContact;
MessageBox.Show(String.Format(OSCExceptionMessages.ContactDoesNotExistMessage, contactRecord.NameFirst, contactRecord.NameLast),
OSCExceptionMessages.LeadNotCreatedTitle, MessageBoxButton.OK, MessageBoxImage.Error);
return(false);
}
//B2B Case
logger.Debug("Validate B2B Case");
if (null != orgID)
{
//B2B Case 1: Contact is synced but org is still not synced.
if (-1 == orgExternalRef && contactExternalRef > 0)
{
IOrganization organizationRecord = recordContext.GetWorkspaceRecord(WorkspaceRecordType.Organization) as IOrganization;
MessageBox.Show(String.Format(OSCExceptionMessages.OrganizationDoesNotExistMessage, organizationRecord.Name),
OSCExceptionMessages.LeadNotCreatedTitle, MessageBoxButton.OK, MessageBoxImage.Error);
logger.Debug("Contact is synced but Organization is not synced");
return(false);
}
//B2B Case 2: Contact is not synced but org is synced.
if (orgExternalRef > 0 && contactExternalRef == -1)
{
IContact contactRecord = recordContext.GetWorkspaceRecord(WorkspaceRecordType.Contact) as IContact;
MessageBox.Show(String.Format(OSCExceptionMessages.ContactDoesNotExistMessage, contactRecord.NameFirst, contactRecord.NameLast),
OSCExceptionMessages.LeadNotCreatedTitle, MessageBoxButton.OK, MessageBoxImage.Error);
logger.Debug("Contact is not synced but Organization is synced");
return(false);
}
//B2B Case 3: Both Contact and Org not synced.
if (-1 == orgExternalRef && -1 == contactExternalRef)
{
IContact contactRecord = recordContext.GetWorkspaceRecord(WorkspaceRecordType.Contact) as IContact;
IOrganization organizationRecord = recordContext.GetWorkspaceRecord(WorkspaceRecordType.Organization) as IOrganization;
MessageBox.Show(String.Format(OSCExceptionMessages.OrganizationContactDoesNotExistMessage, organizationRecord.Name, contactRecord.NameFirst, contactRecord.NameLast),
OSCExceptionMessages.LeadNotCreatedTitle, MessageBoxButton.OK, MessageBoxImage.Error);
logger.Debug("Contact and Organization not synced");
return(false);
}
}
//B2C or B2B Cases all valid.
logger.Debug("B2B/B2C cases valid ExtRef");
return(true);
}
/// <summary>
/// Method which is called when any Workspace Rule Action is invoked.
/// </summary>
/// <param name="ActionName">The name of the Workspace Rule Action that was invoked.</param>
public void RuleActionInvoked(string ActionName)
{
string[] pResults;
string[] lResults;
string[] oResults;
decimal totallabor = 0;
decimal totalpartsCost = 0;
decimal totalpartsPrice = 0;
decimal totalother = 0;
decimal net = 0;
decimal approvalamt = 0;
try
{
_incidentRecord = (IIncident)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident);
pResults = _rnConnectService.GetParts(_incidentRecord.ID.ToString());
lResults = _rnConnectService.GetLabor(_incidentRecord.ID.ToString());
totallabor = Labor(lResults);
oResults = _rnConnectService.GetOther(_incidentRecord.ID.ToString());
totalother = OtherCharges(oResults);
totalpartsPrice = PartsPrice(pResults);
totalpartsCost = PartsCost(pResults);
// MessageBox.Show("action" + ActionName);
/// MessageBox.Show("totalpartsCost" + totallabor);
switch (ActionName)
{
case "NetReg":
net = totalpartsPrice + totallabor + totalother;
approvalamt = net;
break;
case "NetWCD":
approvalamt = totalpartsCost + totallabor + totalother;
net = totalpartsPrice + totallabor + totalother;
break;
default:
break;
}
SetIncidentField("c", "Net Amount", Math.Round(net, 0).ToString());
SetIncidentField("CO", "net_amount_text", Math.Round(net, 2).ToString());
SetIncidentField("c", "Approval_Amount", Math.Round(approvalamt, 0).ToString());
}
catch (Exception e)
{ MessageBox.Show("error in net calculation"); }
}
private decimal getContactID(IReportFilterNode filterNode, out int rntContactId)
{
IRecordContext _context = ((EBSVirtualReportTablesPackage)this.Parent)._globalContext.AutomationContext.CurrentWorkspace;
string logMessage;
string logNote;
if (null != _context)
{
WorkspaceRecordType workspaceType = _context.WorkspaceType;
if ((workspaceType == WorkspaceRecordType.Incident) ||
(workspaceType == WorkspaceRecordType.Contact))
{
IContact contactRecord = _context.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
if (null != contactRecord)
{
IList <ICustomAttribute> customAttributes = contactRecord.CustomAttributes;
rntContactId = contactRecord.ID;
object val = CustomAttrHelper.fetchCustomAttrValue(customAttributes,
new string[] { "Accelerator$ebs_contact_party_id" }, 0, rntContactId)
["Accelerator$ebs_contact_party_id"];
if (null == val)
{
logMessage = "Provide an EBS Contact ID to search for Repair Orders. No search performed.";
logNote = null;
ConfigurationSetting.logWrap.DebugLog(0, rntContactId, logMessage, logNote);
return(-1);
}
else if (Convert.ToDecimal(val) <= 0)
{
logMessage = "Provide a valid EBS Contact ID to search for Repair Orders. No search performed for ebs_contact_party_id " + val;
logNote = null;
ConfigurationSetting.logWrap.DebugLog(0, rntContactId, logMessage, logNote);
return(-1);
}
else
{
return(Convert.ToDecimal(val));
}
}
}
}
rntContactId = 0;
decimal contact_id = 0;
object filter_value = getEqualsFilterValue(filterNode, "HiddenContactID", true);
if (null != filter_value)
{
contact_id = Convert.ToDecimal(filter_value);
}
if (contact_id > 0)
{
return(contact_id);
}
logMessage = "Provide a valid EBS Contact ID to search for Repair Orders. Ignoring ebs_contact_party_id "
+ contact_id;
logNote = null;
ConfigurationSetting.logWrap.DebugLog(logMessage: logMessage, logNote: logNote);
return(0);
}
public LeadOpportunitySaveHandler(IRecordContext RecordContext,System.ComponentModel.CancelEventArgs e)
{
_recordContext = RecordContext;
_leadOpportunityRecord = _recordContext.GetWorkspaceRecord(_recordContext.WorkspaceTypeName) as ICustomObject;
cancelSaveOperation = e;
logger = OSCLogService.GetLog();
}
/* For showing the Siebel Contact Details.
* It can also be run in Report Explorer by creating a required filter on PERSON_PARTY_ID
*/
public override IList <IReportRow> GetRows(IList <string> columns, IReportFilterNode filterNode)
{
IList <IReportRow> reportRows = new List <IReportRow>();
if (((SiebelVirtualReportTablesPackage)this.Parent)._globalContext == null)
{
return(reportRows);
}
IRecordContext _context = ((SiebelVirtualReportTablesPackage)this.Parent)._globalContext.AutomationContext.CurrentWorkspace;
Dictionary <string, string> dictDetail = null;
String partyID = "";
// for running standalone report (from Report Explorer)
if (_context == null)
{
// filter is PERSON_PARTY_ID
if (filterNode != null && filterNode.FilterNodes != null)
{
IReportFilterNode partyIDFilterNode = filterNode.FilterNodes.ToList <IReportFilterNode>().Find(fn => fn.ReportFilter.Expression == string.Format("{0}${1}.PERSON_PARTY_ID", this.Parent.Name, this.Name));
if (partyIDFilterNode != null)
{
partyID = partyIDFilterNode.ReportFilter.Value;
System.Diagnostics.Debug.WriteLine(partyIDFilterNode.ReportFilter.OperatorType.ToString());
}
}
if (partyID == "" || partyID == null)
{
return(reportRows);
}
dictDetail = ContactModel.LookupDetail(columns, partyID);
}
else
{
IContact contactRecord = _context.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
string contactPartyID = "";
contactPartyID = getContactPartyIdCustomAttr(contactRecord);
if (contactPartyID == "")
{
return(reportRows);
}
string logMessage = "Calling LookupDetail for Contact." +
"contactPartyID: " + contactPartyID;
ConfigurationSetting.logWrap.DebugLog(0, contactRecord.ID, logMessage: logMessage);
// call Siebel Contact.LookupDetail, which return <columnName, type+TYPE_VALUE_DELIMITER+value)
dictDetail = ContactModel.LookupDetail(columns, contactPartyID, 0, contactRecord.ID);
}
ReportDataRow reportDataRow = new ReportDataRow(this.Columns.Count);
addDetailRow(dictDetail, ref columns, ref reportDataRow, ref reportRows);
return(reportRows);
}
// TODO : Remove below line
//public WorkOrderSaveHandler()
public WorkOrderSaveHandler(IRecordContext RecordContext, System.ComponentModel.CancelEventArgs e)
{
_recordContext = RecordContext;
_cancelEventArgs = e;
_workOrderRecord = _recordContext.GetWorkspaceRecord(_recordContext.WorkspaceTypeName) as ICustomObject;
_log = ToaLogService.GetLog();
}
/// <summary>
/// Data loaded event of the Contact workspace
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
void RecordContext_DataLoaded(object sender, System.EventArgs e)
{
if (_recordContext.WorkspaceType == WorkspaceRecordType.Contact)
{
_contactRecord = (IContact)_recordContext.GetWorkspaceRecord(WorkspaceRecordType.Contact);
}
}
// TODO : Remove below line
//public WorkOrderSaveHandler()
public WorkOrderSaveHandler(IRecordContext RecordContext, System.ComponentModel.CancelEventArgs e)
{
_recordContext = RecordContext;
_cancelEventArgs = e;
_workOrderRecord = _recordContext.GetWorkspaceRecord(_recordContext.WorkspaceTypeName) as ICustomObject;
_log = ToaLogService.GetLog();
}
public LeadOpportunitySaveHandler(IRecordContext RecordContext, System.ComponentModel.CancelEventArgs e)
{
_recordContext = RecordContext;
_leadOpportunityRecord = _recordContext.GetWorkspaceRecord(_recordContext.WorkspaceTypeName) as ICustomObject;
cancelSaveOperation = e;
logger = OSCLogService.GetLog();
}
void getrecords()
{
var responseValue = string.Empty;
try
{
_OracleBaseUrl = "https://coeinterview-1.custhelp.com/services/rest/connect/v1.3/analyticsReportResults";
_incident = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
var incidentID = _incident.ID;
var ReportID = 100005;
var payload = "{\"id\":" + ReportID + ",\"filters\":{\"name\":\"RefNumber\",\"values\":\"" + incidentID + "\"}}";
HttpWebRequest request = (HttpWebRequest)WebRequest.Create(_OracleBaseUrl);
request.Method = "POST";
request.Timeout = 30000;
request.ContentType = "application/json";
request.ContentLength = payload.Length;
request.Headers.Add("Authorization", "Basic Y29lX2d1cnByZWV0OlNyaXNodGlAMjAxOQ==");
using (Stream webStream = request.GetRequestStream())
using (StreamWriter requestWriter = new StreamWriter(webStream, System.Text.Encoding.ASCII))
{
requestWriter.Write(payload);
}
try
{
WebResponse webResponse = request.GetResponse();
using (Stream webStream = webResponse.GetResponseStream() ?? Stream.Null)
using (StreamReader responseReader = new StreamReader(webStream))
{
responseValue = responseReader.ReadToEnd();
Console.Out.WriteLine(responseValue);
var count = (JObject.Parse(responseValue)).First;
if (Convert.ToInt32(count.ToString().Split(':')[1]) > 0)
{
string message = "Do you want to Close the parent Incident,If Clicked Yes Child Incidents will get close with this incident, Please refer to Related Incident Tab for Open Child Incidents";
string title = "Incident Alert";
MessageBoxButtons buttons = MessageBoxButtons.YesNo;
DialogResult result = MessageBox.Show(message, title, buttons, MessageBoxIcon.Warning);
if (result == DialogResult.No)
{
IsCanceled = true;
}
}
}
}
catch (Exception ex)
{
Console.Out.WriteLine("-----------------");
Console.Out.WriteLine(ex.Message);
}
}
catch (Exception ex)
{
Console.Out.WriteLine("-----------------");
Console.Out.WriteLine(ex.Message);
}
}
/// <summary>
///
/// </summary>
public void Execute(IList <IReportRow> rows)
{
_selectedRows = rows;
_recordContext = _globalContext.AutomationContext.CurrentWorkspace;
_incidentRecord = (IIncident)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident);
System.Threading.Thread th = new System.Threading.Thread(ProcessSelectedRowInfo);
th.Start();
form.Show();
}
/* For showing the Siebel Activity Details.
* It can also be run in Report Explorer by creating a required filter on PERSON_PARTY_ID
*/
public override IList <IReportRow> GetRows(IList <string> columns, IReportFilterNode filterNode)
{
IList <IReportRow> reportRows = new List <IReportRow>();
IRecordContext _context = ((SiebelVirtualReportTablesPackage)this.Parent)._globalContext.AutomationContext.CurrentWorkspace;
Dictionary <string, string> dictDetail = null;
if (_context == null)
{
return(reportRows);
}
String actvtyId = "";
string filterValue = null;
// filter is ActivityId
if (filterNode != null && filterNode.FilterNodes != null)
{
IReportFilterNode actvtyIDFilterNode = filterNode.FilterNodes.ToList <IReportFilterNode>().Find(fn => fn.ReportFilter.Expression == string.Format("{0}${1}.ActivityId", this.Parent.Name, this.Name));
if (actvtyIDFilterNode != null)
{
actvtyId = actvtyIDFilterNode.ReportFilter.Value;
}
}
IIncident incidentRecord = _context.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
string siebelSrId = null;
if (incidentRecord != null)
{
siebelSrId = getIncidentWSCustomAttr(incidentRecord, "siebel_sr_id");
}
if (siebelSrId == "" || siebelSrId == null)
{
return(reportRows);
}
string logMessage = "Calling LookupActivityDetail for a Siebel SR." +
"siebelSrId: " + siebelSrId + ", actvtyId: " + actvtyId;
ConfigurationSetting.logWrap.DebugLog(incidentRecord.ID, 0, logMessage: logMessage);
// call Siebel Activity.LookupActivityDetail, which return <columnName, type+TYPE_VALUE_DELIMITER+value)
dictDetail = Activity.LookupActivityDetail(columns, siebelSrId, actvtyId, incidentRecord.ID, 0);
if (dictDetail == null)
{
return(reportRows);
}
ReportDataRow reportDataRow = new ReportDataRow(this.Columns.Count);
addDetailRow(dictDetail, ref columns, ref reportDataRow, ref reportRows);
return(reportRows);
}
/// <summary>
/// Method which is called when any Workspace Rule Action is invoked.
/// </summary>
/// <param name="ActionName">The name of the Workspace Rule Action that was invoked.</param>
public void RuleActionInvoked(string ActionName)
{
_laborRecord = _recordContext.GetWorkspaceRecord(_recordContext.WorkspaceTypeName) as ICustomObject;
if (ActionName.Contains("DecimalConvert"))
{
string fielName = ActionName.Split('@')[1]; //Get the field name, which was changed
string fieldVal = GetFieldValue(fielName); //Get value
string convertedFieldValue = Decimalconversion(fieldVal, fielName); //Convert it 2 decimal
if (convertedFieldValue != "")
{
SetFieldValue(fielName, convertedFieldValue); //set the value
}
_recordContext.RefreshWorkspace(); //refresh the workspace
}
if (ActionName.Contains("getOrgRate"))
{
string orgLaborRate = getOrgField("CO", "labor_rate");
if (orgLaborRate == "")
{
MessageBox.Show(_orgRecord.Name + " doesn't have any labor rate");
}
if (ActionName == "getOrgRateClaim")
{
SetFieldValue("labor_rate_adj", orgLaborRate);
}
else
{
SetFieldValue("labor_rate_rqstd_org", orgLaborRate);
}
}
if (ActionName.Contains("@CopyTO@"))
{
string[] fields = ActionName.Split(new string[] { "@CopyTO@" }, StringSplitOptions.None);
string sourceFielName = fields[0]; //Get the field name, which was changed
string destinationFieldName = fields[1];
string fieldVal = GetFieldValue(sourceFielName); //Get value
SetFieldValue(destinationFieldName, fieldVal); //set the value
_recordContext.RefreshWorkspace(); //refresh the workspace
}
}
private void _recordContext_DataLoaded(object sender, EventArgs e)
{
if (_recordContext != null)
{
//string CompanyID = string.Empty;
var workspace = (_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact);
if (workspace.CustomField != null && workspace.CustomField.Any(z => z.CfId == _CompanyID_CustomField_ID) && !String.IsNullOrEmpty(workspace.CustomField.First(z => z.CfId == _CompanyID_CustomField_ID).ValStr))
{
CompanyID = workspace.CustomField.First(z => z.CfId == _CompanyID_CustomField_ID).ValStr;
}
if (!string.IsNullOrWhiteSpace(CompanyID))
{
if (_attemptedSaveAndClose)
{
bool _error = false;
switch (UpdateStatusHandler.Instance.GetUpdateStatus(CompanyID).updateCustomerStatus)
{
case UpdateStatuses.UpdateStatus.Called:
_error = true;
break;
case UpdateStatuses.UpdateStatus.Failure:
_error = true;
break;
}
switch (UpdateStatusHandler.Instance.GetUpdateStatus(CompanyID).updateOrgStatus)
{
case UpdateStatuses.UpdateStatus.Called:
_error = true;
break;
case UpdateStatuses.UpdateStatus.Failure:
_error = true;
break;
}
switch (UpdateStatusHandler.Instance.GetUpdateStatus(CompanyID).updateSalesStatus)
{
case UpdateStatuses.UpdateStatus.Called:
_error = true;
break;
case UpdateStatuses.UpdateStatus.Failure:
_error = true;
break;
}
if (!_error)
{
_recordContext.ExecuteEditorCommand(RightNow.AddIns.Common.EditorCommand.Close);
}
}
}
}
}
internal void LoadData()
{
try
{
Incident = (IIncident)recordContext.GetWorkspaceRecord(WorkspaceRecordType.Incident);
SENEAMOvers = recordContext.GetWorkspaceRecord("CO$SENEAMOvers") as IGenericObject;
if (Incident != null && SENEAMOvers != null)
{
// MessageBox.Show(Incident.ID.ToString());
// MessageBox.Show(SENEAMOvers.Id.ToString());
fields = SENEAMOvers.GenericFields;
}
else
{
btnCalculate.Enabled = false;
}
}
catch (Exception ex)
{
MessageBox.Show("Load: " + ex.Message + "Det" + ex.StackTrace);
}
}
public SalesReleaseVINSearchForm(string[] srList, List <string> existingAffectedVins,
IRecordContext recordContext)
{
InitializeComponent();
_recordContext = recordContext;
_incidentRecord = (IIncident)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident);
_contactRecord = (IContact)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact);
_existingAffectedVins = existingAffectedVins;
//Set SR combox
SR_Cmbbx.Items.Add(new KeyValuePair <int, string>(0, "[No Value]"));
foreach (string sr in srList)
{
int key = Convert.ToInt32(sr.Split('~')[1]);
string value = sr.Split('~')[0];
SR_Cmbbx.Items.Add(new KeyValuePair <int, string>(key, value));
}
SR_Cmbbx.DisplayMember = "Value";
SR_Cmbbx.ValueMember = "Key";
form = new ProgressForm();
}
/// <summary>
///
/// </summary>
/// <param name="recordContext"></param>
/// <param name="orgExternalRef"></param>
/// <param name="contactExternalRef"></param>
/// <param name="contactID"></param>
/// <param name="orgID"></param>
/// <param name="e"></param>
/// <returns></returns>
public bool validateRequest(IRecordContext recordContext, long?orgExternalRef, long?contactExternalRef, int?contactID, int?orgID, System.ComponentModel.CancelEventArgs e)
{
logger.Debug("ValidateRequest Start");
bool isSuccess = true;
logger.Debug("Validate Create or Update");
//Validate Record Status
isSuccess = validateCreateOrUpdate(recordContext);
logger.Debug("Validate Create or Update done. Validation status=" + isSuccess);
if (!isSuccess)
{
//validation failed, cancel save operation
e.Cancel = true;
return(isSuccess);
}
logger.Debug("Validate opportunity type");
//Validate lead_oppty_type
isSuccess = validateLeadOpportunityType(recordContext);
logger.Debug("validate opportunity type done. validation status=" + isSuccess);
if (!isSuccess)
{
//Set submit_status to failed
//ICustomObject leadOpportunityObject = recordContext.GetWorkspaceRecord(recordContext.WorkspaceTypeName) as ICustomObject;
//setFieldLeadOpportunity(leadOpportunityObject, OSCOpportunitiesCommon.LeadOpportunityStatusFieldName, (object)OSCOpportunitiesCommon.LeadOpportunityFailedStatus);
//validation failed, cancel save operation
e.Cancel = true;
return(isSuccess);
}
logger.Debug("Validate contact is mandatory or not");
//Validate Contact mandatory
isSuccess = validateMandatoryContact(contactID);
logger.Debug("Validation mandatory contact is done. Validation status=" + isSuccess);
if (!isSuccess)
{
//validation failed, cancel save operation
e.Cancel = true;
return(isSuccess);
}
logger.Debug("Validate external reference");
//Validate External Reference
isSuccess = validateExternalReference(recordContext, orgExternalRef, contactExternalRef, orgID);
if (!isSuccess)
{
//Set submit_status to failed
ICustomObject leadOpportunityObject = recordContext.GetWorkspaceRecord(recordContext.WorkspaceTypeName) as ICustomObject;
setFieldLeadOpportunity(leadOpportunityObject, OSCOpportunitiesCommon.LeadOpportunityStatusFieldName, (object)OSCOpportunitiesCommon.LeadOpportunityFailedStatus);
}
logger.Debug("Validate external reference done. validation status=" + isSuccess);
return(isSuccess);
}
/// <summary>
/// Method which is called when any Workspace Rule Action is invoked.
/// </summary>
/// <param name="ActionName">The name of the Workspace Rule Action that was invoked.</param>
public void RuleActionInvoked(string ActionName)
{
string[] pResults;
Decimal calc = 0;
Decimal dAmt = 0;
string amt = "";
try
{
_sClaimRecord = _recordContext.GetWorkspaceRecord(_recordContext.WorkspaceTypeName) as ICustomObject;
string sClaim = _sClaimRecord.Id.ToString();
pResults = _rnConnectService.getCredits(sClaim);
List <string> creds = new List <string>();
switch (ActionName)
{
case "Recovered":
if (pResults != null && pResults.Length > 0)
{
creds = pResults.ToList();
foreach (string c in creds)
{
amt = c.Split('~')[0];
dAmt = Convert.ToDecimal(amt);
calc = calc + dAmt;
}
calc = Math.Round(calc, 2);
}
break;
default:
break;
}
SetFieldValue("recovered_amount", calc.ToString());
_recordContext.ExecuteEditorCommand(RightNow.AddIns.Common.EditorCommand.Save);
}
catch (Exception e)
{ MessageBox.Show("error in recovered calculation"); }
}
/// <summary>
/// Fetch Work Order Areas for a given zipcode
/// </summary>
/// <param name="_rcontext"></param>
public void GetWorkOrderAreas(IRecordContext _rcontext)
{
ICustomObject record = _rcontext.GetWorkspaceRecord(_rcontext.WorkspaceTypeName) as ICustomObject;
IList<IGenericField> fields = record.GenericFields;
string postalCode = null;
foreach (IGenericField field in fields)
{
if (field.Name == "Contact_Postal_Code")
{
postalCode = field.DataValue.Value.ToString();
break;
}
}
var WorkOrderAreaViewModel = new WorkOrderAreaViewModel();
WorkOrderAreaViewModel.getWorkOrderArea(postalCode);
DataContext = WorkOrderAreaViewModel;
}
/// <summary>
/// Method to fetch Opportunity and return respective models.
/// </summary>
/// <param name="context"></param>
/// <returns>List of Opportunity Models</returns>
private List<OpportunityModel> getOpportunitesList(IRecordContext context)
{
var opportunitiesList = new List<OpportunityModel>();
if (context != null)
{
var tokenSource = new CancellationTokenSource();
CancellationToken token = tokenSource.Token;
Boolean timeout = false;
string timeoutValue = RightNowConfigService.GetConfigValue(RightNowConfigKeyNames.SalesTimeout);
var orgRecord = context.GetWorkspaceRecord(WorkspaceRecordType.Organization) as IOrganization;
if (orgRecord != null)
{
string ext_ref = RightNowConnectService.GetService().GetContactOrgExternalReference(orgRecord.ID,
false, OracleRightNowOSCAddInNames.OpportunityReportTableAddIn);
//If the contact is a non sales contact
if (String.IsNullOrEmpty(ext_ref))
{
_logger.Debug("External reference is empty or null for the org. Returning empty opportunity list.");
return opportunitiesList;
}
if (!String.IsNullOrEmpty(timeoutValue))
{
var task = Task.Factory.StartNew(() => OpportunityService.GetService().FindOpenOpportunities(OSCOpportunitiesTableMetadata.OrgFilterColumn, ext_ref), token);
if (!task.Wait(Convert.ToInt32(timeoutValue)))
{
timeout = true;
tokenSource.Cancel();
}
else
{
opportunitiesList = task.Result;
task.Dispose();
}
}
else
{
_logger.Debug("Sales Timesout value is either empty or null");
opportunitiesList = OpportunityService.GetService().FindOpenOpportunities(OSCOpportunitiesTableMetadata.OrgFilterColumn, ext_ref);
}
_logger.Debug("No. of opportunities fetched for Org #" + ext_ref + " : " + ((opportunitiesList != null) ? opportunitiesList.Count.ToString() : "null"));
}
else
{
var contactRecord = context.GetWorkspaceRecord(WorkspaceRecordType.Contact) as IContact;
if (contactRecord != null)
{
string ext_ref = RightNowConnectService.GetService().GetContactOrgExternalReference(contactRecord.ID,
true, OracleRightNowOSCAddInNames.OpportunityReportTableAddIn);
//If the contact is a non sales contact
if (String.IsNullOrEmpty(ext_ref))
{
_logger.Debug("External reference is empty or null for contact. Returning empty opportunity list.");
return opportunitiesList;
}
if (!String.IsNullOrEmpty(timeoutValue))
{
var task = Task.Factory.StartNew(() => OpportunityService.GetService().FindOpenOpportunities(OSCOpportunitiesTableMetadata.ContactFilterColumn, ext_ref), token);
if (!task.Wait(Convert.ToInt32(timeoutValue)))
{
timeout = true;
tokenSource.Cancel();
}
else
{
opportunitiesList = task.Result;
task.Dispose();
}
}
else
{
_logger.Debug("Sales Timesout value is either empty or null");
opportunitiesList = OpportunityService.GetService().FindOpenOpportunities(OSCOpportunitiesTableMetadata.ContactFilterColumn, ext_ref);
}
_logger.Debug("No. of opportunities fetched for Contact #" + ext_ref + " : " + ((opportunitiesList != null) ? opportunitiesList.Count.ToString() : "null"));
}
}
if (timeout)
{
_logger.Debug("FindOpportunity request timed out!");
MessageBox.Show(OSCExceptionMessages.FindOppTimedOut, OSCOpportunitiesCommon.FindOppTimedOutTitle,
MessageBoxButtons.OK, MessageBoxIcon.Exclamation);
}
}
return opportunitiesList;
}
public PopulateLeadOpportunityDetailsHandler(IRecordContext RecordContext)
{
_recordContext = RecordContext;
_leadRecord = _recordContext.GetWorkspaceRecord(_recordContext.WorkspaceTypeName) as ICustomObject;
}
/// <summary>
///
/// </summary>
/// <param name="recordContext"></param>
/// <param name="orgExternalRef"></param>
/// <param name="contactExternalRef"></param>
/// <param name="contactID"></param>
/// <param name="orgID"></param>
/// <param name="e"></param>
/// <returns></returns>
public bool validateRequest(IRecordContext recordContext, long? orgExternalRef, long? contactExternalRef, int? contactID, int? orgID ,System.ComponentModel.CancelEventArgs e)
{
logger.Debug("ValidateRequest Start");
bool isSuccess = true;
logger.Debug("Validate Create or Update");
//Validate Record Status
isSuccess = validateCreateOrUpdate(recordContext);
logger.Debug("Validate Create or Update done. Validation status="+isSuccess);
if (!isSuccess)
{
//validation failed, cancel save operation
e.Cancel = true;
return isSuccess;
}
logger.Debug("Validate opportunity type");
//Validate lead_oppty_type
isSuccess = validateLeadOpportunityType(recordContext);
logger.Debug("validate opportunity type done. validation status="+isSuccess);
if (!isSuccess)
{
//Set submit_status to failed
//ICustomObject leadOpportunityObject = recordContext.GetWorkspaceRecord(recordContext.WorkspaceTypeName) as ICustomObject;
//setFieldLeadOpportunity(leadOpportunityObject, OSCOpportunitiesCommon.LeadOpportunityStatusFieldName, (object)OSCOpportunitiesCommon.LeadOpportunityFailedStatus);
//validation failed, cancel save operation
e.Cancel = true;
return isSuccess;
}
logger.Debug("Validate contact is mandatory or not");
//Validate Contact mandatory
isSuccess = validateMandatoryContact(contactID);
logger.Debug("Validation mandatory contact is done. Validation status="+isSuccess);
if (!isSuccess)
{
//validation failed, cancel save operation
e.Cancel = true;
return isSuccess;
}
logger.Debug("Validate external reference");
//Validate External Reference
isSuccess = validateExternalReference(recordContext, orgExternalRef, contactExternalRef, orgID);
if (!isSuccess)
{
//Set submit_status to failed
ICustomObject leadOpportunityObject = recordContext.GetWorkspaceRecord(recordContext.WorkspaceTypeName) as ICustomObject;
setFieldLeadOpportunity(leadOpportunityObject, OSCOpportunitiesCommon.LeadOpportunityStatusFieldName, (object)OSCOpportunitiesCommon.LeadOpportunityFailedStatus);
}
logger.Debug("Validate external reference done. validation status="+isSuccess);
return isSuccess;
}
/// <summary>
///
/// </summary>
/// <param name="recordContext"></param>
/// <returns></returns>
private bool validateCreateOrUpdate(IRecordContext recordContext)
{
ICustomObject leadOpportunityRecord = recordContext.GetWorkspaceRecord(recordContext.WorkspaceTypeName) as ICustomObject;
String leadOpportunityExtRef = (String)getFieldFromLeadOpportunity(leadOpportunityRecord, OSCOpportunitiesCommon.LeadOpportunityExtRef);
logger.Debug("Lead/Opportunity ExtRef is "+leadOpportunityExtRef);
if (!String.IsNullOrWhiteSpace(leadOpportunityExtRef) && !leadOpportunityExtRef.Equals(OSCOpportunitiesCommon.DefaultOpportunitySalesLeadID.ToString(),StringComparison.CurrentCultureIgnoreCase))
{
//This is update
MessageBox.Show(OSCExceptionMessages.LeadOpportunityUpdateNotSupportedMessage,
OSCExceptionMessages.LeadOpportunityUpdateNotSupportedTitle, MessageBoxButton.OK, MessageBoxImage.Information);
return false;
}
//This is create
logger.Debug("This is create Opportunity or Lead");
return true;
}
/// <summary>
///
/// </summary>
/// <param name="recordContext"></param>
/// <param name="orgExternalRef"></param>
/// <param name="contactExternalRef"></param>
/// <param name="orgID"></param>
/// <returns></returns>
private bool validateExternalReference(IRecordContext recordContext, long? orgExternalRef, long? contactExternalRef, int? orgID)
{
//B2C Case: If Contact is there but if no external reference is associated it needs to be first synced to create lead.
logger.Debug("Validate B2C case, contact is specified and there is no Org");
if (-1 == contactExternalRef && (null == orgID))
{
IContact contactRecord = recordContext.GetWorkspaceRecord(WorkspaceRecordType.Contact) as IContact;
MessageBox.Show(String.Format(OSCExceptionMessages.ContactDoesNotExistMessage, contactRecord.NameFirst, contactRecord.NameLast),
OSCExceptionMessages.LeadNotCreatedTitle, MessageBoxButton.OK, MessageBoxImage.Error);
return false;
}
//B2B Case
logger.Debug("Validate B2B Case");
if (null != orgID)
{
//B2B Case 1: Contact is synced but org is still not synced.
if (-1 == orgExternalRef && contactExternalRef > 0)
{
IOrganization organizationRecord = recordContext.GetWorkspaceRecord(WorkspaceRecordType.Organization) as IOrganization;
MessageBox.Show(String.Format(OSCExceptionMessages.OrganizationDoesNotExistMessage, organizationRecord.Name),
OSCExceptionMessages.LeadNotCreatedTitle, MessageBoxButton.OK, MessageBoxImage.Error);
logger.Debug("Contact is synced but Organization is not synced");
return false;
}
//B2B Case 2: Contact is not synced but org is synced.
if (orgExternalRef > 0 && contactExternalRef == -1)
{
IContact contactRecord = recordContext.GetWorkspaceRecord(WorkspaceRecordType.Contact) as IContact;
MessageBox.Show(String.Format(OSCExceptionMessages.ContactDoesNotExistMessage, contactRecord.NameFirst, contactRecord.NameLast),
OSCExceptionMessages.LeadNotCreatedTitle, MessageBoxButton.OK, MessageBoxImage.Error);
logger.Debug("Contact is not synced but Organization is synced");
return false;
}
//B2B Case 3: Both Contact and Org not synced.
if (-1 == orgExternalRef && -1 == contactExternalRef)
{
IContact contactRecord = recordContext.GetWorkspaceRecord(WorkspaceRecordType.Contact) as IContact;
IOrganization organizationRecord = recordContext.GetWorkspaceRecord(WorkspaceRecordType.Organization) as IOrganization;
MessageBox.Show(String.Format(OSCExceptionMessages.OrganizationContactDoesNotExistMessage,organizationRecord.Name,contactRecord.NameFirst,contactRecord.NameLast),
OSCExceptionMessages.LeadNotCreatedTitle, MessageBoxButton.OK, MessageBoxImage.Error);
logger.Debug("Contact and Organization not synced");
return false;
}
}
//B2C or B2B Cases all valid.
logger.Debug("B2B/B2C cases valid ExtRef");
return true;
}
public PopulateManualDuration(IRecordContext RecordContext)
{
_recordContext = RecordContext;
_workOrderRecord = _recordContext.GetWorkspaceRecord(_recordContext.WorkspaceTypeName) as ICustomObject;
_log = ToaLogService.GetLog();
}
private bool validateLeadOpportunityType(IRecordContext recordContext)
{
ICustomObject leadOpportunityRecord = recordContext.GetWorkspaceRecord(recordContext.WorkspaceTypeName) as ICustomObject;
String leadOpportunityType = (String)getFieldFromLeadOpportunity(leadOpportunityRecord, OSCOpportunitiesCommon.LeadTypeFieldName);
logger.Debug("Lead/Opportunity Type "+leadOpportunityType);
if(String.IsNullOrWhiteSpace(leadOpportunityType) || (!leadOpportunityType.Equals(OSCOpportunitiesCommon.OpportunityRecordType) && !leadOpportunityType.Equals(OSCOpportunitiesCommon.SalesLeadRecordType)))
{
//Show appropriate message
MessageBox.Show(OSCExceptionMessages.MisConfiguredLeadOpportunityTypeMessage,
OSCExceptionMessages.LeadNotCreatedTitle, MessageBoxButton.OK, MessageBoxImage.Error);
return false;
}
logger.Debug("Correct type specified");
return true;
}
public WorkOrderModel GetWorkOrderModel(IRecordContext RecordContext)
{
ICustomObject workOrder = RecordContext.GetWorkspaceRecord(RecordContext.WorkspaceTypeName) as ICustomObject;
IContact contact = RecordContext.GetWorkspaceRecord(WorkspaceRecordType.Contact) as IContact;
WorkOrderModel workOrderModel = new WorkOrderModel();
_log.Notice("Processing WorkOrder:" + workOrder.Id.ToString());
if (workOrder != null)
{
IList<IGenericField> fields = workOrder.GenericFields;
workOrderModel.AppointmentNumber = workOrder.Id.ToString();
InventoryModel primaryAssetInventoryModel = null;
int workorderTypeId = (Int32)getFieldFromWorOrderRecord(workOrder, "WO_Type");
string[] workordertype = RightNowConnectService.GetService().GetWorkOrderTypeFromID(workorderTypeId);
_log.Notice("WorkOrder Type ID:" + workordertype[0]);
foreach (IGenericField field in fields)
{
if (field.DataValue.Value != null)
{
switch (field.Name)
{
case "Asset" :
//cannot use record context here as Asset WorkspaceType is not exposed through RightNow.AddIns.Common.
//TODO Un-Comment below lines when RN Connect Services are available
if (null != field.DataValue.Value)
{
primaryAssetInventoryModel = new InventoryModel();
int assetid = (int)field.DataValue.Value;
_log.Notice("WorkOrder Primary Asset ID:" + assetid);
string[] details = RightNowConnectService.GetService().GetAssetDetailsFromAssetID(assetid.ToString());
string[] productDetails = RightNowConnectService.GetService().GetProductDetailsFromProductID(details[0]);//Type = Product's ID (i.e. SalesProduct.PartNumber)
if (null != productDetails && productDetails.Length > 0)
{
primaryAssetInventoryModel.Type = productDetails[0];
}
else
{
_log.Warning("invtype_label is not valid for primary asset.");
}
if (details.Length > 1)
{
primaryAssetInventoryModel.SerialNumber = details[1]; //model = Serial Number
}
}
break;
case "Case_Note":
workOrderModel.SetPropertyValue("XA_CASE_NOTES", field.DataValue.Value.ToString());
break;
case "Cancel_Reason":
workOrderModel.CancelReason = field.DataValue.Value.ToString();
break;
case "Contact":
if (contact != null)
{
workOrderModel.CustomerNumber = contact.ID.ToString();
_log.Notice("WorkOrder Contact ID:" + contact.ID.ToString());
workOrderModel.Name = contact.NameFirst + " " + contact.NameLast;
}
break;
case "Contact_City":
workOrderModel.City = field.DataValue.Value.ToString();
break;
case "Contact_Email":
workOrderModel.EmailAddress = field.DataValue.Value.ToString();
break;
case "Contact_Mobile_Phone":
workOrderModel.MobileNumber = field.DataValue.Value.ToString();
break;
case "Contact_Phone":
workOrderModel.PhoneNumber = field.DataValue.Value.ToString();
break;
case "Contact_Postal_Code":
workOrderModel.ZipCode = field.DataValue.Value.ToString();
break;
case "Contact_Province_State":
int province_id = (Int32)field.DataValue.Value;
string name = RightNowConnectService.GetService().GetProvinceName(province_id);
if (name != null)
{
workOrderModel.State = name;
}
break;
case "Contact_Street":
workOrderModel.Address = field.DataValue.Value.ToString();
break;
case "Duration":
if(null == field.DataValue.Value)
{
if (workordertype[1].Equals("1"))
{
workOrderModel.Duration = workordertype[2];
}
_log.Notice("WorkOrder Duration :" + workOrderModel.Duration);
}else
{
workOrderModel.Duration = field.DataValue.Value.ToString();
_log.Notice("WorkOrder Duration :" + workOrderModel.Duration);
}
break;
case "Reminder_Time":
if (null != field.DataValue.Value)
{
int id = Convert.ToInt32(field.DataValue.Value);
string[] remindertime1 = RightNowConnectService.GetService().GetReminder_TimeFromID(id);
workOrderModel.ReminderTime = Convert.ToInt32(remindertime1[0]);
}
break;
case "Requested_Service_End":
workOrderModel.ServiceWindowEnd = field.DataValue.Value.ToString();
break;
case "Requested_Service_Start":
workOrderModel.ServiceWindowStart = field.DataValue.Value.ToString();
break;
case "Resolution_Due":
workOrderModel.SlaWindowEnd = Convert.ToDateTime(field.DataValue.Value);
break;
case "WO_Area":
workOrderModel.ExternalId = field.DataValue.Value.ToString();
break;
case "WO_Date":
workOrderModel.AssignedDate = ((DateTime)field.DataValue.Value).ToString("yyyy-MM-dd");
break;
case "WO_Status":
//Set it for each handler and not in generic code.
break;
case "WO_Time_Slot":
workOrderModel.TimeSlot = field.DataValue.Value.ToString();
break;
case "WO_Type":
workOrderModel.WorkType = workordertype[0];
break;
}
}
}
//Set Duration
if (workOrderModel.Duration == null)
{
if (workordertype[1].Equals("1"))
{
workOrderModel.Duration = workordertype[2];
}
_log.Notice("WorkOrder Duration :" + workOrderModel.Duration);
}
// Set Cancel Activity
if (workOrderModel.CancelReason != null && !workOrderModel.CancelReason.Trim().Equals(""))
{
workOrderModel.CommandType = Client.Common.ActivityCommandType.Cancel;
}
else // Set Update Activity
{
workOrderModel.Status = Client.Common.ActivityStatus.Pending;
workOrderModel.CommandType = Client.Common.ActivityCommandType.Update;
}
_log.Notice("WorOrder Command Type is set as " + ToaStringsUtil.GetString(workOrderModel.CommandType));
workOrderModel.SetActionIfCompleted = Client.Common.ActionIfCompleted.CreateIfAssignOrReschedule;
//TODO UnComment below code
SetInventoryModel(workOrderModel, workOrder.Id, primaryAssetInventoryModel, workorderTypeId);
}
return workOrderModel;
}
