private void btnEscalate_Click(object sender, RoutedEventArgs e)
{
try
{
btnEscalate.IsEnabled = false;
int returnval;
if (lstFieldService.Items.Count > 0)
{
if (lstFieldService.SelectedItem != null)
{
if (MessageBox.ShowBox("MessageID70", BMC_Icon.Question, BMC_Button.YesNo) == System.Windows.Forms.DialogResult.Yes)
{
if (bool.Parse((lstFieldService.SelectedItem as DataRowView)["IsHighlighted"].ToString()))
{
MessageBox.ShowBox("MessageID71", BMC_Icon.Warning);
return;
}
returnval = fieldService.EscalateServiceCall((lstFieldService.SelectedItem as DataRowView).Row["JobID"].ToString(), Security.SecurityHelper.CurrentUser.SecurityUserID);
string sJOBID = (lstFieldService.SelectedItem as DataRowView).Row["JobID"].ToString();
if (returnval == 0)
{
MessageBox.ShowBox("MessageID72", BMC_Icon.Information, sJOBID);
PopulateOpenCalls(Pos);
common.CustomPaging(BMC.Presentation.Helper_classes.Common.PagingMode.Next, serviceCalls, NoOfRecPerPage, lstFieldService, true);
common.DisplayPagingInfo(serviceCalls, common, NoOfRecPerPage);
//Auditing
Audit("The Service Call " + sJOBID + " is escalated.", sJOBID);
}
else if (returnval == -5)
{
MessageBox.ShowBox("MessageID73", BMC_Icon.Warning);
Audit("The call was not escalated, the downtime fell within the response time.", sJOBID);
return;
}
else if (returnval == -10)
{
MessageBox.ShowBox("MessageID74", BMC_Icon.Warning);
Audit("The call was not escalated, Field service manager details were not set up for the depot.", sJOBID);
return;
}
else if (returnval == -15)
{
MessageBox.ShowBox("MessageID75", BMC_Icon.Warning);
Audit("The call was not escalated, user was not configured in enterprise.", sJOBID);
return;
}
else
{
MessageBox.ShowBox("MessageID76", BMC_Icon.Error, (lstFieldService.SelectedItem as DataRowView).Row["JobID"].ToString());
Audit("Failed while escalating the service call", sJOBID);
}
}
}
else
{
MessageBox.ShowBox("MessageID77", BMC_Icon.Warning);
}
}
else
{
MessageBox.ShowBox("MessageID78", BMC_Icon.Warning);
}
}
finally
{
btnEscalate.IsEnabled = true;
}
}