public ActionResult AcknowlageTicket(string id)
{
HelpDeskLogic hdl = new HelpDeskLogic();
var ticket = hdl.GetTicket(int.Parse(id));
return(View(ticket));
}
public ActionResult Ticket(string id)
{
HelpDeskLogic hdl = new HelpDeskLogic();
AssetManagementLogic aml = new AssetManagementLogic();
var Ticket = hdl.GetTicket(int.Parse(id));
var duration = new TimeSpan();
if (Ticket.accomplishstatus == true)
{
duration = Ticket.datecompleted.Value.Subtract(Ticket.datecreated);
}
else
{
duration = DateTime.Now.Subtract(Ticket.datecreated);
}
ViewData["duration"] = duration;
ViewData["Asset"] = aml.GetAsset(Ticket.assetid.ToString());
return(View(Ticket));
}
