public FindHelpDeskTicketbyTicketMatchDateDataSet FindHelpDeskTicketByTicketDateMatch(DateTime datTicketDate)
{
try
{
aFindHelpDeskTicketByTicketDateMatchDataSet = new FindHelpDeskTicketbyTicketMatchDateDataSet();
aFindHelpDeskTicketByTicketDateMatchTableAdapter = new FindHelpDeskTicketbyTicketMatchDateDataSetTableAdapters.FindHelpDeskTicketByTicketDateMatchTableAdapter();
aFindHelpDeskTicketByTicketDateMatchTableAdapter.Fill(aFindHelpDeskTicketByTicketDateMatchDataSet.FindHelpDeskTicketByTicketDateMatch, datTicketDate);
}
catch (Exception Ex)
{
TheEventLogClass.InsertEventLogEntry(DateTime.Now, "Help Desk Class // Find Help Desk Ticket By Ticket Date Match " + Ex.Message);
}
return(aFindHelpDeskTicketByTicketDateMatchDataSet);
}
private void btnSubmit_Click(object sender, RoutedEventArgs e)
{
bool blnFatalError = false;
string strErrorMessage = "";
DateTime datTicketDate = DateTime.Now;
string strRepotedProblem;
string strEmailAddress = "*****@*****.**";
string strHeader;
string strMessage;
try
{
//data valication
if (cboSelectOffice.SelectedIndex < 1)
{
blnFatalError = true;
strErrorMessage += "The Office Was Not Selected\n";
}
if (cboSelectEmployee.SelectedIndex < 1)
{
blnFatalError = true;
strErrorMessage += "The Employee Was Not Selected\n";
}
if (cboProblemType.SelectedIndex < 1)
{
blnFatalError = true;
strErrorMessage += "The Problem Type Was Not Selected";
}
strRepotedProblem = txtProblemNotes.Text;
if (strRepotedProblem.Length < 10)
{
blnFatalError = true;
strErrorMessage += "The Reported Problem is not Long Enough\n";
}
if (blnFatalError == true)
{
TheMessagesClass.ErrorMessage(strErrorMessage);
return;
}
//inserting ticket
blnFatalError = TheHelpDeskClass.InsertHelpDeskTicket(datTicketDate, gstrComputerName, gstrUserName, gstrIPAddress, gintWarehouseID, gintProblemTypeID, strRepotedProblem, gintEmployeeID);
if (blnFatalError == true)
{
throw new Exception();
}
TheFindHelpDeskTicketByMatchDateDataSet = TheHelpDeskClass.FindHelpDeskTicketByTicketDateMatch(datTicketDate);
gintTicketID = TheFindHelpDeskTicketByMatchDateDataSet.FindHelpDeskTicketByTicketDateMatch[0].TicketID;
blnFatalError = TheHelpDeskClass.InsertHelpDeskTicketUpdate(gintTicketID, gintEmployeeID, "TICKET CREATED");
if (blnFatalError == true)
{
throw new Exception();
}
strHeader = gstrFullName + " Has Submitted a Help Desk Ticket - Do Not Reply";
strMessage = "<h1>" + gstrFullName + " Has Submitted a Help Desk Ticket - Do Not Reply</h1>";
strMessage += "<h3> Ticket ID " + Convert.ToString(gintTicketID) + "</h3>";
strMessage += "<h3> They have Reported The Following Problem </h3>";
strMessage += "<h3>" + strRepotedProblem + "</h3>";
strMessage += "<h3> They can be reached at Extension " + Convert.ToString(gintPhoneExtension) + "</h3>";
strMessage += "<h3> Computer Name " + gstrComputerName + " User Name " + gstrUserName + " IP Address " + gstrIPAddress + "<h3>";
blnFatalError = TheSendEmailClass.SendEmail(strEmailAddress, strHeader, strMessage);
if (blnFatalError == false)
{
throw new Exception();
}
if (gstrEmailAddress != "NONE")
{
blnFatalError = TheSendEmailClass.SendEmail(gstrEmailAddress, strHeader, strMessage);
if (blnFatalError == false)
{
throw new Exception();
}
}
TheMessagesClass.InformationMessage("Help Desk Ticket Number " + Convert.ToString(gintTicketID) + " Has Been Created");
const string message = "Would You Like to send a Document or Attach a File?";
const string caption = "Please Answer";
MessageBoxResult result = MessageBox.Show(message, caption, MessageBoxButton.YesNo, MessageBoxImage.Question);
if (result == MessageBoxResult.Yes)
{
AttachDocuments();
}
this.Visibility = Visibility.Hidden;
}
catch (Exception Ex)
{
TheEventLogClass.InsertEventLogEntry(DateTime.Now, "New Blue Jay ERP // IT Create Help Desk Ticket // Submit Button " + Ex.Message);
TheMessagesClass.ErrorMessage(Ex.ToString());
}
}
private void btnSubmit_Click(object sender, RoutedEventArgs e)
{
bool blnFatalError = false;
string strErrorMessage = "";
DateTime datTicketDate = DateTime.Now;
string strRepotedProblem;
string strEmailAddress = "*****@*****.**";
string strHeader;
string strMessage;
try
{
//data valication
if (cboOffice.SelectedIndex < 1)
{
blnFatalError = true;
strErrorMessage += "The Office Was Not Selected\n";
}
if (cboSelectEmployee.SelectedIndex < 1)
{
blnFatalError = true;
strErrorMessage += "The Employee Was Not Selected\n";
}
if (cboProblemType.SelectedIndex < 1)
{
blnFatalError = true;
strErrorMessage += "The Problem Type Was Not Selected";
}
strRepotedProblem = txtProblemNotes.Text;
if (strRepotedProblem.Length < 10)
{
blnFatalError = true;
strErrorMessage += "The Reported Problem is not Long Enough\n";
}
if (blnFatalError == true)
{
TheMessagesClass.ErrorMessage(strErrorMessage);
return;
}
//inserting ticket
blnFatalError = TheHelpDeskClass.InsertHelpDeskTicket(datTicketDate, gstrComputerName, gstrUserName, gstrIPAddress, gintWarehouseID, gintProblemTypeID, strRepotedProblem, gintEmployeeID);
if (blnFatalError == true)
{
throw new Exception();
}
TheFindHelpDeskTicketByMatchDateDataSet = TheHelpDeskClass.FindHelpDeskTicketByTicketDateMatch(datTicketDate);
gintTicketID = TheFindHelpDeskTicketByMatchDateDataSet.FindHelpDeskTicketByTicketDateMatch[0].TicketID;
blnFatalError = TheHelpDeskClass.InsertHelpDeskTicketUpdate(gintTicketID, gintEmployeeID, "TICKET CREATED");
if (blnFatalError == true)
{
throw new Exception();
}
strHeader = gstrFullName + " Has Submitted a Help Desk Ticket - Do Not Reply";
strMessage = "<h1>" + gstrFullName + " Has Submitted a Help Desk Ticket - Do Not Reply</h1>";
strMessage += "<h3> Ticket ID " + Convert.ToString(gintTicketID) + "</h3>";
strMessage += "<h3> They have Reported The Following Problem </h3>";
strMessage += "<h3>" + strRepotedProblem + "</h3>";
strMessage += "<h3> They can be reached at Extension " + Convert.ToString(gintPhoneExtension) + "</h3>";
strMessage += "<h3> Computer Name " + gstrComputerName + " User Name " + gstrUserName + " IP Address " + gstrIPAddress + "<h3>";
blnFatalError = TheSendEmailClass.SendEmail(strEmailAddress, strHeader, strMessage);
if (blnFatalError == false)
{
throw new Exception();
}
if (gstrEmailAddress != "NONE")
{
blnFatalError = TheSendEmailClass.SendEmail(gstrEmailAddress, strHeader, strMessage);
if (blnFatalError == false)
{
throw new Exception();
}
}
TheMessagesClass.InformationMessage("Help Desk Ticket Number " + Convert.ToString(gintTicketID) + " Has Been Created");
this.Close();
}
catch (Exception Ex)
{
TheEventLogClass.InsertEventLogEntry(DateTime.Now, "Blue Jay Help Desk // Main Window // Submit Button " + Ex.Message);
TheMessagesClass.ErrorMessage(Ex.ToString());
}
}
