//暂停
private void Pause()
{
lock (objLock)
{
LockAction.RunWindowLock(windowNo, () =>
{
stateModel = csBll.GetModelByWindowNo(windowNo);
if (stateModel == null)
{
stateModel = new FCallStateModel();
stateModel.windowNo = windowNo;
stateModel.workState = (int)WorkState.Defalt;
csBll.Insert(stateModel);
}
if (stateModel.workState != (int)WorkState.PauseService)
{
string mess = windowNo + "号窗口暂停服务";
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Pause
});
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss:fff") + " : " + mess); }));
stateModel.pauseState = stateModel.workState;
stateModel.workState = (int)WorkState.PauseService;
csBll.Update(stateModel);
WriterCallLog(0, mess);
}
});
}
}
private void btnGiveUpAll_Click(object sender, EventArgs e)
{
if (DialogResult.OK == MessageBox.Show("确定对当前窗口所有业务的排队票进行批量弃号？", "提示", MessageBoxButtons.OKCancel, MessageBoxIcon.Question))
{
stateModel = csBll.GetModelByWindowNo(windowNo);
if (stateModel != null)
{
stateModel.callId = 0;
stateModel.workState = 0;
stateModel.hangId = 0;
stateModel.pauseState = 0;
stateModel.ticketNo = "";
csBll.Update(stateModel);
}
var tList = cBll.GiveUpAll(windowBusys);
foreach (var t in tList)
{
string mess = "批量弃号：窗口[" + t.windowNumber + "]票号[" + t.ticketNumber + "]已完成弃号";
this.client.SendMessage(new OperateMessage()
{
WindowNo = t.windowNumber, Operate = Operate.Reset
});
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss:fff") + " : " + mess); }));
WriterCallLog(4, mess);
}
}
}
//呼叫*顺呼
private void CallNo()
{
lock (objLock)
{
action.lockWin(windowNo, () =>
{
stateModel = csBll.GetModelByWindowNo(windowNo);
if (stateModel == null)
{
stateModel = new FCallStateModel();
stateModel.windowNo = windowNo;
stateModel.workState = (int)WorkState.Defalt;
stateModel = csBll.Insert(stateModel);
}
if (stateModel.workState == (int)WorkState.PauseService)
{
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
stateModel.workState = stateModel.pauseState;
csBll.Update(stateModel);
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("MM-dd HH:mm:ss") + " : " + windowNo + "号窗口恢复服务"); }));
}
if (stateModel.workState == (int)WorkState.Defalt || stateModel.workState == (int)WorkState.Evaluate)
{
try
{
var model = cBll.CallNo(windowBusys, windowBusyGreens, windowNo, userId);
if (model != null)
{
stateModel.callId = model.ID;
var callString = "请" + model.ticketNumber + "号到 " + windowNo + "号窗口办理 ";
client.SendMessage(new CallMessage()
{
TicketNo = model.ticketNumber, WindowNo = windowNo, AreaNo = windowModel.AreaName.ToString(), IsLEDMessage = true, IsSoundMessage = true
});
client.SendMessage(new WeChatMessage()
{
ID = model.qId.ToString()
});
stateModel.workState = (int)WorkState.Call;
stateModel.ticketNo = model.ticketNumber;
stateModel.callId = model.ID;
stateModel.reCallTimes = 0;
csBll.Update(stateModel);
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("MM-dd HH:mm:ss") + " : " + callString); }));
//SendTicket(adress, model.ticketNumber.Substring(model.ticketNumber.Length - 3, 3));
WriterCallLog(0, callString);
}
}
catch (Exception ex)
{
WriterLog("叫号异常：" + ex.Message);
}
}
});
}
}
//回呼
private void CallBack()
{
lock (objLock)
{
action.lockWin(windowNo, () =>
{
stateModel = csBll.GetModelByWindowNo(windowNo);
if (stateModel == null)
{
return;
}
if (stateModel.workState == (int)WorkState.PauseService)
{
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
stateModel.workState = stateModel.pauseState;
csBll.Update(stateModel);
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("MM-dd HH:mm:ss") + " : " + windowNo + "号窗口恢复服务"); }));
}
if (stateModel.workState == (int)WorkState.Defalt || stateModel.workState == (int)WorkState.Evaluate)
{
var model = cBll.GetModel(stateModel.hangId);
if (model == null)
{
return;
}
else
{
if (model.ticketTime.Date != DateTime.Now.Date)
{
stateModel.hangId = 0;
csBll.Update(stateModel);
return;
}
}
model.state = 0;
cBll.Update(model);
var callString = model.ticketNumber + "号回呼";
client.SendMessage(new CallMessage()
{
TicketNo = model.ticketNumber, WindowNo = windowNo, AreaNo = windowModel.AreaName.ToString(), IsLEDMessage = true, IsSoundMessage = true
});
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("MM-dd HH:mm:ss") + " : " + callString); }));
//SendTicket(adress, wHang[adress].ticketNumber.Substring(wHang[adress].ticketNumber.Length - 3, 3));
stateModel.workState = (int)WorkState.Call;
stateModel.ticketNo = model.ticketNumber;
stateModel.callId = model.ID;
stateModel.reCallTimes = 0;
stateModel.hangId = 0;
csBll.Update(stateModel);
WriterCallLog(7, callString);
}
});
}
}
void RefreshInfo()
{
this.txtWindow.Text = windowName;
this.lblWindow.Text = windowNo;
this.txtUserCode.Text = userId;
stateModel = csBll.GetModelByWindowNo(windowNo);
if (stateModel != null)
{
this.txtTicket.Text = stateModel.workState == (int)WorkState.Call ? stateModel.ticketNo : "";
this.txtHangCount.Text = (stateModel.hangId > 0 ? 1 : 0).ToString();
}
else
{
this.txtHangCount.Text = "0";
this.txtTicket.Text = "";
}
//查询当前窗口排队等候人数
var list = qBll.GetModelList(windowBusys, 0).OrderBy(o => o.ticketTime).ToList(); //排队中
var list2 = qBll.GetModelList(windowBusys, 1); //已完成
this.txtQueueCount.Text = (list.Count + list2.Count).ToString();
this.txtWait.Text = list.Count.ToString();
this.txtAlready.Text = list2.Count.ToString();
foreach (var l in list.OrderByDescending(o => o.ticketTime).ToList())
{
if (qList.FirstOrDefault(q => q.ID == l.ID) == null)
{
frmMsg frm = new frmMsg();
frm.Ticket = l.qNumber;
frm.Show();
break;
}
}
qList = list;
//if (x > 3)
//{
// frmMsg frm = new frmMsg();
// frm.Ticket = "AB016";
// frm.Show();
// x = 0;
//}
//x++;
//listView2.Items.Clear();
//foreach (var item in list)
//{
// ListViewItem lvItem = new ListViewItem();
// lvItem.Tag = item;
// lvItem.SubItems[0].Text = item.ticketNumber;
// lvItem.SubItems.Add(item.ticketTime.ToString("yyyy-MM-dd HH:mm:ss"));
// lvItem.SubItems.Add(item.qNmae);
// listView2.Items.Add(lvItem);
//}
//listView2.Refresh();
}
//弃号
private void GiveUpNo()
{
lock (objLock)
{
action.lockWin(windowNo, () =>
{
stateModel = csBll.GetModelByWindowNo(windowNo);
if (stateModel == null)
{
return;
}
if (stateModel.workState == (int)WorkState.PauseService)
{
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
stateModel.workState = stateModel.pauseState;
csBll.Update(stateModel);
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("MM-dd HH:mm:ss") + " : " + windowNo + "号窗口恢复服务"); }));
}
if (stateModel.workState == (int)WorkState.Call)
{
try
{
var model = cBll.GetModel(stateModel.callId);
if (model == null)
{
return;
}
string mess = model.ticketNumber + "号已弃号。";
model.state = -1;
model.finishTime = DateTime.Now;
cBll.Update(model);
stateModel.workState = (int)WorkState.Evaluate;
stateModel.callId = 0;
stateModel.ticketNo = "";
csBll.Update(stateModel);
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("MM-dd HH:mm:ss") + " : " + mess); }));
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
//SendWait(adress);
WriterCallLog(4, mess);
}
catch (Exception ex)
{
WriterLog("弃号异常：" + ex.Message);
}
}
});
}
}
//转移-丢回去
private void Transfer()
{
lock (objLock)
{
action.lockWin(windowNo, () =>
{
stateModel = csBll.GetModelByWindowNo(windowNo);
if (stateModel == null)
{
stateModel = new FCallStateModel();
stateModel.windowNo = windowNo;
stateModel.workState = (int)WorkState.Defalt;
stateModel = csBll.Insert(stateModel);
}
if (stateModel.workState == (int)WorkState.PauseService)
{
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
stateModel.workState = stateModel.pauseState;
csBll.Update(stateModel);
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("MM-dd HH:mm:ss") + " : " + windowNo + "号窗口恢复服务"); }));
}
if (stateModel.workState == (int)WorkState.Call)
{
var model = cBll.GetModel(stateModel.callId);
if (model == null)
{
return;
}
//转移号码
model.finishTime = DateTime.Now;
cBll.Transfer(model);
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
var callString = model.ticketNumber + "号已转移(重置) ";
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("MM-dd HH:mm:ss") + " : " + callString); }));
//SendWait(adress);
stateModel.workState = (int)WorkState.Defalt;
stateModel.callId = 0;
stateModel.ticketNo = "";
stateModel.reCallTimes = 0;
csBll.Update(stateModel);
WriterCallLog(5, callString);
}
});
}
}
//重呼
private void ReCallNo()
{
lock (objLock)
{
action.lockWin(windowNo, () =>
{
stateModel = csBll.GetModelByWindowNo(windowNo);
if (stateModel == null)
{
return;
}
if (stateModel.workState == (int)WorkState.PauseService)
{
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
stateModel.workState = stateModel.pauseState;
csBll.Update(stateModel);
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("MM-dd HH:mm:ss") + " : " + windowNo + "号窗口恢复服务"); }));
}
if (stateModel.workState == (int)WorkState.Call)
{
var model = cBll.GetModel(stateModel.callId);
if (model == null)
{
return;
}
if (stateModel.reCallTimes >= 5)
{
return;
}
else
{
stateModel.reCallTimes = stateModel.reCallTimes + 1;
csBll.Update(stateModel);
}
var callString = "请" + model.ticketNumber + "号到 " + windowNo + "号窗口办理(重呼) ";
client.SendMessage(new CallMessage()
{
TicketNo = model.ticketNumber, WindowNo = windowNo, AreaNo = windowModel.AreaName.ToString(), IsLEDMessage = true, IsSoundMessage = true
});
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("MM-dd HH:mm:ss") + " : " + callString); }));
//SendTicket(adress, wModel[adress].ticketNumber.Substring(wModel[adress].ticketNumber.Length - 3, 3));
WriterCallLog(1, callString);
}
});
}
}
//挂起
private void Hang()
{
lock (objLock)
{
LockAction.RunWindowLock(windowNo, () =>
{
stateModel = csBll.GetModelByWindowNo(windowNo);
if (stateModel == null)
{
stateModel = new FCallStateModel();
stateModel.windowNo = windowNo;
stateModel.workState = (int)WorkState.Defalt;
csBll.Insert(stateModel);
}
if (stateModel.workState == (int)WorkState.PauseService)
{
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
stateModel.workState = stateModel.pauseState;
csBll.Update(stateModel);
}
if (stateModel.workState == (int)WorkState.Call)
{
var model = cBll.GetModel(stateModel.callId);
if (model == null)
{
return;
}
model.state = 3;
cBll.Update(model);
var callString = model.ticketNumber + "号已挂起";
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss:fff") + " : " + callString); }));
//SendWait(adress);
stateModel.workState = (int)WorkState.Defalt;
stateModel.hangId = model.ID;
stateModel.callId = 0;
stateModel.ticketNo = "";
stateModel.reCallTimes = 0;
csBll.Update(stateModel);
WriterCallLog(6, callString);
}
});
}
}
void RefreshInfo()
{
try
{
this.txtWindow.Text = windowName;
this.lblWindow.Text = windowNo;
this.txtUserCode.Text = userId;
stateModel = csBll.GetModelByWindowNo(windowNo);
if (stateModel != null)
{
this.txtTicket.Text = stateModel.workState == (int)WorkState.Call ? stateModel.ticketNo : "";
this.txtHangCount.Text = (stateModel.hangId > 0 ? 1 : 0).ToString();
}
else
{
this.txtHangCount.Text = "0";
this.txtTicket.Text = "";
}
//查询当前窗口排队等候人数
var list = qBll.GetModelList(windowBusys, 0).OrderBy(o => o.ticketTime).ToList(); //排队中
var list2 = qBll.GetModelList(windowBusys, 1); //已完成
this.txtQueueCount.Text = (list.Count + list2.Count).ToString();
this.txtWait.Text = list.Count.ToString();
this.txtAlready.Text = list2.Count.ToString();
foreach (var l in list.OrderByDescending(o => o.ticketTime).ToList())
{
if (qList.FirstOrDefault(q => q.ID == l.ID) == null)
{
frmMsg frm = new frmMsg();
frm.Ticket = l.qNumber;
frm.Show();
break;
}
}
qList = list;
}
catch (Exception ex)
{
File.AppendAllText(AppDomain.CurrentDomain.BaseDirectory + "log\\" + DateTime.Now.ToString("yyyy-MM-dd") + "\\Exception.txt", DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss") + " : " + ex.Message + "\r\n");
this.messageIndicator1.SetState(StateType.Error, "数据刷新异常,请核查网络!");
}
}
//评价
private void EvaluateService()
{
lock (objLock)
{
LockAction.RunWindowLock(windowNo, () =>
{
stateModel = csBll.GetModelByWindowNo(windowNo);
if (stateModel == null)
{
stateModel = new FCallStateModel();
stateModel.windowNo = windowNo;
stateModel.workState = (int)WorkState.Defalt;
csBll.Insert(stateModel);
}
if (stateModel.workState == (int)WorkState.PauseService)
{
this.client.SendMessage(new OperateMessage()
{
WindowNo = windowNo, Operate = Operate.Reset
});
stateModel.workState = stateModel.pauseState;
csBll.Update(stateModel);
}
if (stateModel.workState == (int)WorkState.Call)
{
try
{
var model = cBll.GetModel(stateModel.callId);
if (model == null)
{
return;
}
model.state = 1;
cBll.Update(model);
stateModel.workState = (int)WorkState.Evaluate;
//stateModel.callId = 0;
stateModel.ticketNo = "";
csBll.Update(stateModel);
client.SendMessage(new RateMessage() //发送评价请求
{
WindowNo = windowNo,
RateId = model.handleId,
ItemName = "项目名称",
WorkDate = DateTime.Now.ToShortDateString(),
Transactor = model.qNmae,
reserveSeq = model.reserveSeq
}
);
//SendWait(adress);
string mess = " [" + model.ticketNumber + "]号已评价。";
this.Invoke(new Action(() => { this.listView1.Items.Add(DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss:fff") + " : [" + model.ticketNumber + "]号已评价。"); }));
WriterCallLog(2, mess);
}
catch (Exception ex)
{
WriterLog("评价异常：" + ex.Message);
}
}
else
{
if (stateModel.workState == (int)WorkState.Defalt || stateModel.workState == (int)WorkState.Evaluate)
{
//SendWait(adress);
}
}
});
}
}
