//private bool MessageDraftUpdate( // String HtmlMessage, // String Preview, // Int64 TicketId, // Int64 MessageId, // Int64 UserId) //{ // Message msg = Manager.Get<Message>(MessageId); // TicketUser usr = Manager.Get<TicketUser>(UserId); // if ( // usr != null || // msg == null || // msg.Ticket == null || // msg.Ticket.Id != TicketId || // msg.Creator == null || // msg.Creator.Id != usr.Id || // !msg.IsDraft || // msg.Deleted != BaseStatusDeleted.None) // return false; // msg.UpdateMetaInfo(CurrentPerson, UC.IpAddress, UC.ProxyIpAddress); // msg.Text = HtmlMessage; // msg.Preview = Preview; // Manager.SaveOrUpdate<Message>(msg); // return true; //} /// <summary> /// Dato un Ticket e l'utente recupera il relativo messaggio DRAFT. /// Nel caso non esista, viene creato. /// </summary> /// <param name="TicketId"></param> /// <param name="UserId"></param> /// <returns></returns> private Message MessageDraftGet( Ticket Ticket, TicketUser User, Domain.Enums.MessageUserType UserType = Domain.Enums.MessageUserType.Partecipant, Domain.Enums.MessageType MessageType = Domain.Enums.MessageType.FeedBack ) { //if(!Manager.IsInTransaction()) //{ // Manager.BeginTransaction(); //} Message msg = Manager.GetAll <Message>(m => m.IsDraft == true && m.Deleted == BaseStatusDeleted.None && m.Creator != null && m.Creator.Id == User.Id && m.Ticket != null && m.Ticket.Id == Ticket.Id).FirstOrDefault(); if (msg == null) { //if (!Manager.IsInTransaction()) // Manager.BeginTransaction(); msg = new Message(); msg.CreateMetaInfo(CurrentPerson, UC.IpAddress, UC.ProxyIpAddress); msg.Creator = User; msg.Action = Domain.Enums.MessageActionType.normal; msg.Attachments = new List <TicketFile>(); msg.DisplayName = User.DisplayName; msg.IsDraft = true; msg.Preview = ""; msg.ShowRealName = true; msg.Type = MessageType; msg.UserType = UserType; msg.Visibility = true; msg.Ticket = Ticket; msg.ToStatus = Ticket.Status; msg.ToCondition = Ticket.Condition; msg.ToCategory = (from Assignment ass in Ticket.Assignemts where ass.AssignedCategory != null orderby ass.CreatedOn select ass.AssignedCategory).LastOrDefault() ?? Ticket.CreationCategory; Manager.SaveOrUpdate <Message>(msg); } else { Manager.Refresh <Message>(msg); } //Manager.Flush(); return(msg); }
//TODO: notification - V - test public void SendMessage( String Text, String Preview, Boolean HideToUser, Domain.Enums.TicketStatus NewStatus, Domain.Enums.MessageType MsgType, Int64 DraftId) { if (!CheckSessionAccess()) { return; } if (!service.UserHasManResTicketPermission(View.TicketId)) { View.SendUserActions(service.ModuleID, ModuleTicket.ActionType.NoPermission, this.CurrentCommunityId, ModuleTicket.InteractionType.None); View.ShowNoPermission(); } if (DraftId <= 0) { this.InitView(); return; } if (this.service.MessageCheckDraft(DraftId)) { this.InitView(); return; } Domain.Enums.TicketMessageSendError error = Domain.Enums.TicketMessageSendError.none; Int64 messageId = 0; Int64 userId = this.service.UserGetIdfromPerson(UserContext.CurrentUserID); if (NewStatus == Domain.Enums.TicketStatus.closeSolved || NewStatus == Domain.Enums.TicketStatus.closeUnsolved) { error = service.MessageSendMan(View.TicketId, Text, Preview, HideToUser, MsgType, View.UserType, false, ref messageId); service.TicketStatusModify(View.TicketId, NewStatus, View.GetChangeStatusMessage(NewStatus), true, View.UserType, ref messageId); //Begin Action List <KeyValuePair <int, String> > Objects = new List <KeyValuePair <int, string> >(); Objects.Add(ModuleTicket.KVPgetUser(userId)); Objects.Add(ModuleTicket.KVPgetTicket(View.TicketId)); View.SendUserActions(service.ModuleID, ModuleTicket.ActionType.TicketStatusChanged, this.CurrentCommunityId, ModuleTicket.InteractionType.UserWithLearningObject, Objects); //End Action } else { service.TicketStatusModify(View.TicketId, NewStatus, View.GetChangeStatusMessage(NewStatus), false, View.UserType, ref messageId); error = service.MessageSendMan(View.TicketId, Text, Preview, HideToUser, MsgType, View.UserType, true, ref messageId); } if (error == Domain.Enums.TicketMessageSendError.none) { //Int64 userId = this.service.UserGetIdfromPerson(UserContext.CurrentUserID); //Begin Action List <KeyValuePair <int, String> > Objects = new List <KeyValuePair <int, string> >(); Objects.Add(ModuleTicket.KVPgetUser(userId)); Objects.Add(ModuleTicket.KVPgetMessage(messageId)); View.SendUserActions(service.ModuleID, ModuleTicket.ActionType.MessageSend, this.CurrentCommunityId, ModuleTicket.InteractionType.UserWithLearningObject, Objects); //End Action //ToDo: Send Notification if (messageId > 0) { SendNotification(messageId, userId, ModuleTicket.NotificationActionType.MassageSend); } this.InitView(); } //else View.ShowSendError(error); }
/// <summary> /// Aggiunge un messeggio dal Manager/Resolver al Ticket indicato /// </summary> /// <param name="TicketId">Id Ticket</param> /// <param name="Text">Testo messaggio</param> /// <param name="Preview">Eventuale anteprima</param> /// <param name="HideToUser">Se nascondere il messaggio all'utente</param> /// <param name="MessageType">Tipo di messaggio</param> /// <param name="UpdateAccess">SE aggiornare l'accesso dell'utente al Ticket</param> /// <param name="UserType">Tipo utente (per messaggio e controllo)</param> /// <returns>Eventuali errori</returns> public Domain.Enums.TicketMessageSendError MessageSendMan( Int64 TicketId, String Text, String Preview, Boolean HideToUser, Domain.Enums.MessageType MessageType, Domain.Enums.MessageUserType UserType, Boolean UpdateAccess, ref Int64 NewMessageId, Int64 DraftId = -1, Boolean IsDraft = false ) { bool isTicketClosed = false; if (UserType == Domain.Enums.MessageUserType.none || UserType == Domain.Enums.MessageUserType.Partecipant || CurrentPerson.TypeID == (int)UserTypeStandard.Guest || CurrentPerson.TypeID == (int)UserTypeStandard.ExternalUser) { return(Domain.Enums.TicketMessageSendError.NoPermission); } if (String.IsNullOrEmpty(Text) || String.IsNullOrEmpty(Preview)) { return(Domain.Enums.TicketMessageSendError.NoMessage); } Domain.TicketUser Usr = this.UserGetfromPerson(UC.CurrentUserID); if (Usr == null || Usr.Id <= 0) { return(Domain.Enums.TicketMessageSendError.NoPermission); } Ticket tk = Manager.Get <Ticket>(TicketId); if (tk == null) { return(Domain.Enums.TicketMessageSendError.TicketNotFound); } if (tk.IsDraft) { return(Domain.Enums.TicketMessageSendError.DraftTicket); } bool IsNew = false; Message msg = (from Message m in tk.Messages where m.IsDraft == true && m.Creator != null && m.Creator.Id == Usr.Id select m).FirstOrDefault(); if (msg == null || msg.Id <= 0) { msg = new Message(); IsNew = true; } else { // TEORICAMENTE NON SERVE, MA FORSE MEGLIO METTERCELO!!! if (DraftId != msg.Id) { //UPDATE FILE MESSAGE ID, FROM DraftId To msgId!!! } } if (IsNew) { msg.CreateMetaInfo(CurrentPerson, UC.IpAddress, UC.ProxyIpAddress); } else { msg.UpdateMetaInfo(CurrentPerson, UC.IpAddress, UC.ProxyIpAddress); } msg.Text = Text; msg.Preview = Preview; msg.Creator = Usr; msg.DisplayName = ""; msg.SendDate = DateTime.Now; msg.ShowRealName = true; msg.Ticket = tk; msg.Type = MessageType; msg.UserType = UserType; msg.Visibility = !HideToUser; if (tk.Status == TicketStatus.closeSolved || tk.Status == TicketStatus.closeUnsolved) { isTicketClosed = true; msg.IsDraft = true; } else { msg.IsDraft = IsDraft; } msg.Action = Domain.Enums.MessageActionType.normal; msg.ToStatus = tk.Status; Domain.TicketUser usr = (from Assignment asg in tk.Assignemts where asg.AssignedTo != null orderby asg.CreatedOn select asg.AssignedTo).FirstOrDefault(); msg.ToUser = usr; Domain.Category cat = (from Assignment asg in tk.Assignemts where asg.AssignedCategory != null orderby asg.CreatedOn select asg.AssignedCategory).FirstOrDefault(); if (cat == null) { cat = tk.CreationCategory; } msg.ToCategory = cat; if (IsNew) { tk.Messages.Add(msg); } //else // Manager.SaveOrUpdate<Message>(msg); tk.UpdateMetaInfo(CurrentPerson, UC.IpAddress, UC.ProxyIpAddress); Manager.SaveOrUpdate <Ticket>(tk); if (UpdateAccess) { this.UserAccessUpdate(tk.Id); } NewMessageId = msg.Id; if (isTicketClosed) { return(TicketMessageSendError.TicketClosed); } return(Domain.Enums.TicketMessageSendError.none); }