private List <KBSearchItem> GetKBResults(SearchResults results, LoginUser loginUser, int userID, int parentID, int hubID)
{
bool enableCustomerSpecificKB = false;
bool enableCustomerProductAssociation = false;
bool enableAnonymousProductAssociation = false;
List <KBSearchItem> items = new List <KBSearchItem>();
int customerID = 0;
User user = Users.GetUser(loginUser, userID);
if (user != null)
{
customerID = user.OrganizationID;
}
CustomerHubFeatureSettings hubFeatureSettings = new CustomerHubFeatureSettings(loginUser);
hubFeatureSettings.LoadByCustomerHubID(hubID);
if (hubFeatureSettings.Any())
{
enableCustomerProductAssociation = hubFeatureSettings[0].EnableCustomerProductAssociation;
enableAnonymousProductAssociation = hubFeatureSettings[0].EnableAnonymousProductAssociation;
enableCustomerSpecificKB = hubFeatureSettings[0].EnableCustomerSpecificKB;
}
for (int i = 0; i < results.Count; i++)
{
results.GetNthDoc(i);
int ticketID = int.Parse(results.CurrentItem.Filename);
if (ticketID > 0)
{
TicketsView ticketsViewHelper = new TicketsView(loginUser);
ticketsViewHelper.LoadHubKBByID(ticketID, parentID, customerID, enableCustomerSpecificKB, enableCustomerProductAssociation, enableAnonymousProductAssociation);
if (ticketsViewHelper.Any())
{
KBSearchItem item = new KBSearchItem();
item.HitRating = results.CurrentItem.ScorePercent;
item.Article = ticketsViewHelper[0].GetProxy();
TicketRatings ratings = new TicketRatings(loginUser);
ratings.LoadByTicketID(ticketID);
if (ratings.Any())
{
TicketRating rating = ratings[0];
item.VoteRating = rating.ThumbsUp;
}
items.Add(item);
}
}
}
return(items);
}
public static string GetCustomerHubFeatureSetting(RestCommand command, int customerHubFeatureSettingID)
{
CustomerHubFeatureSetting customerHubFeatureSetting = CustomerHubFeatureSettings.GetCustomerHubFeatureSetting(command.LoginUser, customerHubFeatureSettingID);
if (customerHubFeatureSetting.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
return(customerHubFeatureSetting.GetXml("CustomerHubFeatureSetting", true));
}
public static string GetCustomerHubFeatureSettings(RestCommand command)
{
CustomerHubFeatureSettings customerHubFeatureSettings = new CustomerHubFeatureSettings(command.LoginUser);
customerHubFeatureSettings.LoadByOrganizationID(command.Organization.OrganizationID);
if (command.Format == RestFormat.XML)
{
return(customerHubFeatureSettings.GetXml("CustomerHubFeatureSettings", "CustomerHubFeatureSetting", true, command.Filters));
}
else
{
throw new RestException(HttpStatusCode.BadRequest, "Invalid data format");
}
}
private List <TicketSearchItem> GetTicketResults(SearchResults results, LoginUser loginUser, int contactID, int parentID, int customerHubID)
{
List <TicketSearchItem> items = new List <TicketSearchItem>();
TicketLoadFilter filters = new TicketLoadFilter();
int customerID = 0;
User user = Users.GetUser(loginUser, contactID);
if (user != null)
{
customerID = user.OrganizationID;
Organizations orgHelper = new Organizations(loginUser);
orgHelper.LoadByUnknownCompany(parentID);
if (orgHelper.Any())
{
if (orgHelper[0].OrganizationID == user.OrganizationID)
{
filters.ContactID = contactID;
}
}
}
filters.CustomerID = user.OrganizationID;
filters.IsVisibleOnPortal = true;
filters.ForumCategoryID = null;
if (customerHubID != -1)
{
CustomerHubFeatureSettings hubFeatureSettings = new CustomerHubFeatureSettings(loginUser);
hubFeatureSettings.LoadByCustomerHubID(customerHubID);
if (hubFeatureSettings.Any() && hubFeatureSettings[0].EnableProductFamilyFiltering)
{
CustomerHubs customerHub = new CustomerHubs(loginUser);
customerHub.LoadByCustomerHubID(customerHubID);
if (customerHub.Any())
{
filters.ProductFamilyID = customerHub[0].ProductFamilyID;
}
}
}
TicketsView ticketsViewHelper = new TicketsView(loginUser);
ticketsViewHelper.LoadHubtickets(loginUser, contactID, parentID, filters, null, 0, 100000000);
for (int i = 0; i < results.Count; i++)
{
results.GetNthDoc(i);
int ticketID = int.Parse(results.CurrentItem.Filename);
if (ticketID > 0)
{
if (ticketsViewHelper.Any())
{
foreach (var ticket in ticketsViewHelper)
{
if (ticket.TicketID == ticketID)
{
TicketSearchItem item = new TicketSearchItem();
item.Ticket = new TicketsViewItemProxy();
item.Ticket.TicketID = ticket.TicketID;
item.Ticket.Name = ticket.Name;
item.Ticket.TicketNumber = ticket.TicketNumber;
item.Ticket.DateCreated = ticket.DateCreated;
item.HitRating = results.CurrentItem.ScorePercent;
items.Add(item);
}
}
}
}
}
return(items);
}
