protected void GetNewQueryData(string Ticket, string UserChat)
{// Navigated from Help.xaml or ChatPage when user initiates 'Still not satisfied' a new query
try
{
UC_Query = new CustomControls.UC_QueryMore();
UC_Query.DataContext = 1;
stpnQueryMore.Children.Add(UC_Query);
txtTicket.Text = "TICKET #" + Ticket.ToString();
CustomControls.UC_Chat_User uc = new CustomControls.UC_Chat_User();
pt = new Model.ParentTicket();
pt.issue = UserChat;
pt.resolved = false;
// pt.createdAt = String.Format("{0:dd MMM, yyyy HH:mm}", System.DateTime.Now);// 17 Jul, 2015 12:33
pt.createdAt = String.Format("{0:MMM dd, yyyy h:mm:ss tt}", System.DateTime.Now); // "Sunday, March 9, 2008"
uc.DataContext = pt;
stpn_ChatPanel.Children.Add(uc);
GetMobikwikStaticRespone(System.DateTime.Now);
GetMoreQurery();
}
catch (Exception ex)
{
//List<Parameter> Params = new List<Parameter>();
//Params.Add(AccountFunctions.createParameter("Location", "Faq Chat"));
//Params.Add(AccountFunctions.createParameter("Method", "GetNewQueryData, Error:" + ex.Message));
//FlurryWP8SDK.Api.LogEvent("FAQ Exception", Params);
}
}
protected void GetChatByParentTicket()
{
try
{
bool Last_CommentByMobikwik = false;
stpn_ChatPanel.Children.Clear();
CustomControls.UC_Chat_User uc;//chat by user
CustomControls.UC_Chat_Mobikwik ucM;// Chat by mobikwik
vm = new ViewModel.VM_faq_PastIssues();
Model.Datum data = vm.GetTicketDetailByID(ParentId);// get history by Ticket ID
txtTicket.Text = "TICKET #" + data.parentTicket.id;
uc = new CustomControls.UC_Chat_User();
uc.DataContext = data.parentTicket;
stpn_ChatPanel.Children.Add(uc);// Chat initiated by user
if (data.parentTicket.resolution != null)//if Some resolution sent by Mobikwik
{
//ucM = new UserControl.UC_Chat_Mobikwik();
//ucM.DataContext = data.comment;
//stpn_ChatPanel.Children.Add(ucM);
ucM = new CustomControls.UC_Chat_Mobikwik();
Model.Model_Chat ch = new Model.Model_Chat();
ch.Text = data.parentTicket.resolution;
ch.ChatTime = data.parentTicket.resDate;
ucM.DataContext = ch;
stpn_ChatPanel.Children.Add(ucM);
Last_CommentByMobikwik = true;
}
if (data.comment != null)// Ticket ReOpened
{
for (int i = 0; i < data.comment.Count; i++)
{
uc = new CustomControls.UC_Chat_User();
uc.DataContext = data.comment[i];
stpn_ChatPanel.Children.Add(uc);// Added Reopened Ticket Issue
Last_CommentByMobikwik = false;
if (data.comment[i].resolved == true || data.comment[i].resolution != null)// some solution sent by Mobikwik
{
ucM = new CustomControls.UC_Chat_Mobikwik();
Model.Model_Chat ch = new Model.Model_Chat();
ch.Text = data.comment[i].resolution;
ch.ChatTime = data.comment[i].resDate;
ucM.DataContext = ch;
stpn_ChatPanel.Children.Add(ucM);
Last_CommentByMobikwik = true;
}
}
}
///There could be a scenerio where Mobikwik asks User some question,although this is rare.In Such case Last response is by Mobikwik but Ticket.resolution=false
if (data.parentTicket.resolved == false & Last_CommentByMobikwik == false)//Ticket not resolved and Last Chat is not by Mobikwik, then show static data
GetMobikwikStaticRespone(DateTime.Now);
////--------------------------------------------------
UC_Query = new CustomControls.UC_QueryMore();
if (data.parentTicket.resolved) UC_Query.DataContext = 2;
else UC_Query.DataContext = 1;
stpnQueryMore.Children.Add(UC_Query);
GetMoreQurery();
}
catch (Exception ex)
{
//List<Parameter> Params = new List<Parameter>();
//Params.Add(AccountFunctions.createParameter("Location", "Faq Chat"));
//Params.Add(AccountFunctions.createParameter("Method", "GetChatByParentTicket, Error:" + ex.Message));
//FlurryWP8SDK.Api.LogEvent("FAQ Exception", Params);
}
}