private decimal getContactID(IReportFilterNode filterNode, out int rntContactId)
{
IRecordContext _context = ((EBSVirtualReportTablesPackage)this.Parent)._globalContext.AutomationContext.CurrentWorkspace;
string logMessage;
string logNote;
if (null != _context)
{
WorkspaceRecordType workspaceType = _context.WorkspaceType;
if ((workspaceType == WorkspaceRecordType.Incident) ||
(workspaceType == WorkspaceRecordType.Contact))
{
IContact contactRecord = _context.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
if (null != contactRecord)
{
IList <ICustomAttribute> customAttributes = contactRecord.CustomAttributes;
rntContactId = contactRecord.ID;
object val = CustomAttrHelper.fetchCustomAttrValue(customAttributes,
new string[] { "Accelerator$ebs_contact_party_id" }, 0, rntContactId)
["Accelerator$ebs_contact_party_id"];
if (null == val)
{
logMessage = "Provide an EBS Contact ID to search for Repair Orders. No search performed.";
logNote = null;
ConfigurationSetting.logWrap.DebugLog(0, rntContactId, logMessage, logNote);
return(-1);
}
else if (Convert.ToDecimal(val) <= 0)
{
logMessage = "Provide a valid EBS Contact ID to search for Repair Orders. No search performed for ebs_contact_party_id " + val;
logNote = null;
ConfigurationSetting.logWrap.DebugLog(0, rntContactId, logMessage, logNote);
return(-1);
}
else
{
return(Convert.ToDecimal(val));
}
}
}
}
rntContactId = 0;
decimal contact_id = 0;
object filter_value = getEqualsFilterValue(filterNode, "HiddenContactID", true);
if (null != filter_value)
{
contact_id = Convert.ToDecimal(filter_value);
}
if (contact_id > 0)
{
return(contact_id);
}
logMessage = "Provide a valid EBS Contact ID to search for Repair Orders. Ignoring ebs_contact_party_id "
+ contact_id;
logNote = null;
ConfigurationSetting.logWrap.DebugLog(logMessage: logMessage, logNote: logNote);
return(0);
}
public bool validateSerialNumber(String serialNum)
{
IList <ICustomAttribute> conCustomAttributes = Contact.CustomAttributes;
string[] conCustomAttrs = { "Accelerator$ebs_contact_org_id" };
Dictionary <String, Object> conCustomAttrResults = CustomAttrHelper.fetchCustomAttrValue(conCustomAttributes, conCustomAttrs, this._logIncidentId, 0);
string contactOrgId = conCustomAttrResults["Accelerator$ebs_contact_org_id"] != null ? conCustomAttrResults["Accelerator$ebs_contact_org_id"].ToString() : "0";
if (contactOrgId == "0")
{
DialogResult result = MessageBox.Show("Current contact did not associate to a EBS contact correctly. Cannot do the serial number validation. ", "Info", MessageBoxButtons.OK, MessageBoxIcon.Information);
if (result == DialogResult.OK)
{
string logMessage = "Current contact did not associate to a EBS contact correctly. Cannot do the serial number validation.";
string logNote = "";
_log.ErrorLog(incidentId: _logIncidentId, logMessage: logMessage, logNote: logNote);
return(false);
}
}
try
{
bool isValid = _repairOrderControl.SerialNumberValidation(serialNum, contactOrgId);
if (!isValid)
{
_repairOrderControl.SetValidedResult(isValid);
}
return(isValid);
}
catch (Exception ex)
{
throw ex;
}
}
private void bw_LoadROList(object sender, DoWorkEventArgs e)
{
string logMessage, logNote;
var sr_id = "";
var sr_num = "";
IList <ICustomAttribute> customAttributes = incident.CustomAttributes;
string[] incCustomAttrs = { "Accelerator$ebs_sr_id", "Accelerator$ebs_sr_num" };
Dictionary <String, Object> incCustomAttrsResults = CustomAttrHelper.fetchCustomAttrValue(customAttributes, incCustomAttrs, this._logIncidentId, 0);
sr_id = incCustomAttrsResults["Accelerator$ebs_sr_id"] != null ? incCustomAttrsResults["Accelerator$ebs_sr_id"].ToString() : "";
sr_num = incCustomAttrsResults["Accelerator$ebs_sr_num"] != null ? incCustomAttrsResults["Accelerator$ebs_sr_num"].ToString() : "";
//Check incident whether associated to a service request
if (!String.IsNullOrWhiteSpace(sr_id))
{
//If incident is related to a SR
//Lookup repair order by service request id
RepairOrder ro = new RepairOrder();
RepairOrder[] results = null;
try
{
results = ro.LookupList(sr_id, sr_num, _logIncidentId, 0);
e.Result = results;
}
catch (Exception ex)
{
e.Cancel = true;
bw_roList.CancelAsync();
string message = ex.Message;
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
logMessage = "Error in loading Repair Order List. Error: " + ex.Message;
_log.ErrorLog(incidentId: _logIncidentId, logMessage: logMessage);
return;
}
if (ro.ErrorMessage != null)
{
e.Cancel = true;
logMessage = "Loading Repair Order List is failed. SR ID = " + sr_id;
logNote = "Response shows error code when loading repair order list. Response's error message: " + ro.ErrorMessage;
_log.ErrorLog(incidentId: _logIncidentId, logMessage: logMessage, logNote: logNote);
return;
}
else
{
logMessage = "Loading Repair Order List Successfully. Current Service Request has " + results.Length + " Repair Order(s)";
logNote = "";
_log.DebugLog(incidentId: _logIncidentId, logMessage: logMessage, logNote: logNote);
}
}
else
{
e.Result = null;
}
}
private void bw_ValidateSerialNum(object sender, DoWorkEventArgs e)
{
string logMessage, logNote;
string serialNum = (string)e.Argument;
IContact Contact = _rc.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
if (Contact == null)
{
e.Cancel = true;
logMessage = "Contact is empty. Cannot do the serial number validation. ";
logNote = "";
_log.DebugLog(incidentId: _logIncidentId, logMessage: logMessage, logNote: logNote);
e.Result = logMessage;
return;
}
IList <ICustomAttribute> conCustomAttributes = Contact.CustomAttributes;
string[] conCustomAttrs = { "Accelerator$ebs_contact_org_id" };
Dictionary <String, Object> conCustomAttrResults = CustomAttrHelper.fetchCustomAttrValue(conCustomAttributes, conCustomAttrs, this._logIncidentId, 0);
string contactOrgId = conCustomAttrResults["Accelerator$ebs_contact_org_id"] != null ? conCustomAttrResults["Accelerator$ebs_contact_org_id"].ToString() : "0";
if (contactOrgId == "0")
{
logMessage = "Current contact did not associate to a EBS contact correctly. Cannot do the serial number validation.";
_log.DebugLog(incidentId: _logIncidentId, logMessage: logMessage);
e.Result = null;
return;
}
try
{
bool isValid = SerialNumberValidation(serialNum, contactOrgId);
e.Result = isValid;
}
catch (Exception ex)
{
logMessage = "Serial Number Validation thread is cancelled, because error: " + ex.Message;
_log.ErrorLog(incidentId: _logIncidentId, logMessage: logMessage);
e.Cancel = true;
}
}
// Triggered when the workspace is saved
void _recordContext_Saved(object sender, EventArgs e)
{
//Update incident record because updated incident has been saved.
Incident = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
//get custom fields sr_id
var sr_id = "";
IList <ICustomAttribute> incCustomAttributes = Incident.CustomAttributes;
string[] incCustomAttrSrId = { "Accelerator$siebel_sr_id" };
Dictionary <String, Object> incCustomAttrResultSrId = CustomAttrHelper.fetchCustomAttrValue(incCustomAttributes, incCustomAttrSrId, this._logIncidentId, 0);
sr_id = incCustomAttrResultSrId["Accelerator$siebel_sr_id"] != null ? incCustomAttrResultSrId["Accelerator$siebel_sr_id"].ToString() : "";
if (!String.IsNullOrWhiteSpace(sr_id) && canAddNewActivity)
{
// Create Activity
SaveActivityToSiebel(sr_id);
}
}
private decimal getIncidentID(IReportFilterNode filterNode, int rntContactId, out int rntIncidentId)
{
IRecordContext _context = ((EBSVirtualReportTablesPackage)this.Parent)._globalContext.AutomationContext.CurrentWorkspace;
if (null != _context)
{
WorkspaceRecordType workspaceType = _context.WorkspaceType;
if (workspaceType == WorkspaceRecordType.Incident)
{
IIncident incidentRecord = _context.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
if (null != incidentRecord)
{
IList <ICustomAttribute> customAttributes = incidentRecord.CustomAttributes;
rntIncidentId = incidentRecord.ID;
object val = CustomAttrHelper.fetchCustomAttrValue(customAttributes,
new string[] { "Accelerator$ebs_sr_id" }, rntIncidentId, rntContactId)
["Accelerator$ebs_sr_id"];
return((null != val) ? Convert.ToDecimal(val) : 0);
}
}
}
decimal incident_id = 0;
rntIncidentId = 0;
object filter_value = getEqualsFilterValue(filterNode, "HiddenIncidentID", false);
if (null != filter_value)
{
incident_id = Convert.ToDecimal(filter_value);
}
if (incident_id > 0)
{
return(incident_id);
}
string logMessage = "Provide a valid EBS Incident ID to search for Repair Orders. Ignoring ebs_sr_id " + incident_id;
string logNote = null;
ConfigurationSetting.logWrap.DebugLog(rntIncidentId, 0, logMessage, logNote);
return(0);
}
void _recordContext_Saved(object sender, EventArgs e)
{
if (!isEnabledEditing && this.creatingRO == false)
{
return;
}
string logMessage, logNote;
//get current sr id
var sr_id = "";
IList <ICustomAttribute> incCustomAttributes = Incident.CustomAttributes;
string[] incCustomAttrs = { "Accelerator$ebs_sr_id" };
Dictionary <String, Object> incCustomAttrsResults = CustomAttrHelper.fetchCustomAttrValue(incCustomAttributes, incCustomAttrs, this._logIncidentId, 0);
sr_id = incCustomAttrsResults["Accelerator$ebs_sr_id"] != null ? incCustomAttrsResults["Accelerator$ebs_sr_id"].ToString() : "";
//Check whether need to send request to server
if (!String.IsNullOrWhiteSpace(sr_id) && _repairOrderControl.isAddingRO == true)
{
//Add new RO to server
logMessage = "Need to add a Repair Order for SR. SR ID = " + sr_id;
logNote = "";
_log.DebugLog(incidentId: _logIncidentId, logMessage: logMessage, logNote: logNote);
SaveRepairOrderToServer(Convert.ToDecimal(sr_id));
_repairOrderControl.isAddingRO = false;
}
else if (!String.IsNullOrWhiteSpace(_repairOrderControl.changingRONum) && _repairOrderControl.isChangingRO == true)
{
//Update RO to server
logMessage = "Need to edit Repair Order. Repair Order id = " + _repairOrderControl.changingRONum;
logNote = "";
_log.DebugLog(incidentId: _logIncidentId, logMessage: logMessage, logNote: logNote);
SaveRepairOrderToServer(Convert.ToDecimal(sr_id));
_repairOrderControl.isChangingRO = false;
}
}
private string getSerialNumber(IReportFilterNode filterNode, int rntContactId, out int rntIncidentId)
{
IRecordContext _context = ((EBSVirtualReportTablesPackage)this.Parent)._globalContext.AutomationContext.CurrentWorkspace;
if (null != _context)
{
WorkspaceRecordType workspaceType = _context.WorkspaceType;
if (workspaceType == WorkspaceRecordType.Incident)
{
IIncident incidentRecord = _context.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
if (null != incidentRecord)
{
IList <ICustomAttribute> customAttributes = incidentRecord.CustomAttributes;
rntIncidentId = incidentRecord.ID;
object val = CustomAttrHelper.fetchCustomAttrValue(customAttributes,
new string[] { "Accelerator$ebs_serial_number" }, rntIncidentId, rntContactId)
["Accelerator$ebs_serial_number"];
return((null != val) ? val.ToString() : "");
}
}
}
string serial_number = "";
rntIncidentId = 0;
object filter_value = getEqualsFilterValue(filterNode, "HiddenSerialNumber", true);
if (null != filter_value)
{
serial_number = Convert.ToString(filter_value);
}
if (!String.IsNullOrWhiteSpace(serial_number))
{
return(serial_number);
}
return("");
}
private void bw_LoadSRDetails(object sender, DoWorkEventArgs e)
{
var sr_id = "";
var sr_num = "";
string logMessage, logNote;
IList <ICustomAttribute> customAttributes = incident.CustomAttributes;
string[] incCustomAttrs = { "Accelerator$ebs_sr_id", "Accelerator$ebs_sr_num", "Accelerator$ebs_serial_number" };
Dictionary <String, Object> incCustomAttrsResults = CustomAttrHelper.fetchCustomAttrValue(customAttributes, incCustomAttrs, this._logIncidentId, 0);
sr_id = incCustomAttrsResults["Accelerator$ebs_sr_id"] != null ? incCustomAttrsResults["Accelerator$ebs_sr_id"].ToString() : "";
sr_num = incCustomAttrsResults["Accelerator$ebs_sr_num"] != null ? incCustomAttrsResults["Accelerator$ebs_sr_num"].ToString() : "";
e.Result = null;
if (!String.IsNullOrWhiteSpace(sr_id) || !String.IsNullOrWhiteSpace(sr_num))
{
// Call to SR Lookup and Display SR Details
ServiceRequest sr = new ServiceRequest();
try
{
sr = sr.Lookup(Convert.ToDecimal(sr_id), sr_num, _logIncidentId, 0);
}
catch (Exception ex)
{
e.Cancel = true;
MessageBox.Show(ex.Message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
logMessage = "Error in loading Service Request. Error: " + ex.Message;
logNote = "";
_log.ErrorLog(incidentId: _logIncidentId, logMessage: logMessage, logNote: logNote);
return;
}
if (sr.ErrorMessage != null)
{
e.Cancel = true;
logMessage = "Loading Service Request is failed. SR ID = " + sr_id;
logNote = "Response shows error code when loading service request. Response's error message: " + sr.ErrorMessage;
_log.ErrorLog(incidentId: _logIncidentId, logMessage: logMessage, logNote: logNote);
return;
}
e.Result = sr;
//Set stored value (need them to decide whether field is changed)
storedContactPartyId = (sr.EbsContactID == "0") ? "" : sr.EbsContactID;
storedSeverityId = Convert.ToInt32(sr.SeverityID == null ? 0 : sr.SeverityID);
storedRequestStatusId = Convert.ToInt32(sr.StatusID == null ? 0 : sr.StatusID);
storedRequestTypeId = Convert.ToInt32(sr.RequestTypeID == null ? 0 : sr.RequestTypeID);
storedSubject = sr.Summary;
ebsStoredSerialNum = (sr.SerialNumber == null ? "" : sr.SerialNumber);
ebsStoredInstanceID = (decimal)(sr.ProductID == null ? 0 : sr.ProductID);
bool sr_obj_ver_num = false;
bool sr_owner_id = false;
foreach (ICustomAttribute cusAttr in customAttributes)
{
if (cusAttr.PackageName == "Accelerator" && cusAttr.GenericField.Name == "Accelerator$ebs_sr_obj_ver_num")
{
sr_obj_ver_num = true;
cusAttr.GenericField.DataValue.Value = Convert.ToInt32(sr.SrObjVerNum == null ? 0 : sr.SrObjVerNum);
}
if (cusAttr.PackageName == "Accelerator" && cusAttr.GenericField.Name == "Accelerator$ebs_sr_owner_id")
{
sr_owner_id = true;
cusAttr.GenericField.DataValue.Value = sr.OwnerID.HasValue ? Convert.ToString(sr.OwnerID) : "";
}
}
if (sr_obj_ver_num == false)
{
logMessage = "Custom attribute is not defined. Cannot get Accelerator$ebs_sr_obj_ver_num.";
ConfigurationSetting.logWrap.ErrorLog(incidentId: _logIncidentId, logMessage: logMessage);
}
if (sr_owner_id == false)
{
logMessage = "Custom attribute is not defined. Cannot get Accelerator$ebs_sr_owner_id.";
ConfigurationSetting.logWrap.ErrorLog(incidentId: _logIncidentId, logMessage: logMessage);
}
if (sr_obj_ver_num == false || sr_owner_id == false)
{
MessageBox.Show("Custom Attribute configuration missing. Please check log for detail.", "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
}
logMessage = "Loaded Service Request. SR ID = " + sr_id;
_log.DebugLog(incidentId: _logIncidentId, logMessage: logMessage);
}
else
{
//Display Empty page if no Service Request associated
logMessage = "No Service Request associated. Show empty form.";
logNote = "";
_log.DebugLog(incidentId: _logIncidentId, logMessage: logMessage, logNote: logNote);
}
}
