private void SetStateInternalToClosed(Guid?incidentId)
{
if (incidentId == null || incidentId.Value == Guid.Empty)
{
return;
}
var incident = _incidentXrmRepository.FindEntityById((Guid)incidentId);
if (incident?.StateCode == null ||
(incident.StateCode != null &&
incident.StateCode.Value != IncidentState.Active))
{
return;
}
var zSupport = _systemUserService.GetZSupportSystemUser();
const string comment = "Подтверждения от клиента об актуальности обращения не было получено в течение 5ти рабочих дней.";
var commentIncidentModel = new CommentIncidentModel
{
IncidentId = incidentId,
CommentString = comment,
NoteTextAnnotation = $"*WEB* {comment} Обращению присвоен статус \"Закрыто\".",
SubjectAnnotation = $"*WEB* *IncidentActivationService* *{zSupport?.FullName}* *Support:{zSupport?.NickName}*",
StateInternalOptionSetValue = new OptionSetValue((int)StateInternalIncidentType.Closed),
};
_incidentService.AddComment(commentIncidentModel);
}
private void ActivateIncident(Guid?incidentId, string selectionType)
{
if (incidentId == null || incidentId.Value == Guid.Empty)
{
return;
}
var incident = _incidentXrmRepository.FindEntityById((Guid)incidentId);
if (incident?.StateCode == null ||
(incident.StateCode != null &&
incident.StateCode.Value != IncidentState.Active))
{
return;
}
var zSupport = _systemUserService.GetZSupportSystemUser();
var commentIncidentModel = new CommentIncidentModel
{
IncidentId = incidentId,
CommentString = "Обращение активировано по истечению срока актуальности комментариев.",
NoteTextAnnotation = "Обращение активировано по истечению срока актуальности комментариев.",
SubjectAnnotation = $"*service* *IncidentActivationService* *{selectionType}* *{zSupport?.FullName}* *Support:{zSupport?.NickName}*",
StateInternalOptionSetValue = new OptionSetValue((int)StateInternalIncidentType.Awaiting),
};
_incidentService.AddComment(commentIncidentModel);
}
