public async Task <bool> CreateCall(Tuple <int, string> emailType, Message message)
{
_log.Information($"ImportService::Creating call for email: {message.Id}||{message.InboundMessage.MessageID}");
var departmentData = _dataService.GetDataProviderByEmailCode(emailType.Item2);
if (departmentData != null)
{
try
{
int emailFormatType = 0;
if (departmentData.Options == null || departmentData.Options.EmailFormatType < 0)
{
departmentData.Options.EmailFormatType = (int)CallEmailTypes.Generic;
}
else
{
emailFormatType = departmentData.Options.EmailFormatType;
}
List <Call> activeCalls = new List <Call>();
if (CallTypesThatNeedActiveCalls.CallTypes.Contains(emailFormatType))
{
activeCalls = await CallsApi.GetActiveCalls(departmentData.DepartmentInfo.Id);
}
int defaultPriority = (int)ApiClient.Common.CallPriority.High;
if (departmentData.CallPriorities != null && departmentData.CallPriorities.Any())
{
var defaultPrio = departmentData.CallPriorities.FirstOrDefault(x => x.IsDefault && x.IsDeleted == false);
if (defaultPrio != null)
{
defaultPriority = defaultPrio.Id;
}
}
var call = _callsService.GenerateCallFromEmail((CallEmailTypes)emailFormatType, message.InboundMessage,
departmentData.DepartmentInfo.ManagingUserId,
departmentData.DepartmentInfo.Members, departmentData.DepartmentInfo, activeCalls, departmentData.Units, defaultPriority);
if (call != null)
{
call.DepartmentId = departmentData.DepartmentInfo.Id;
var savedCall = await CallsApi.AddNewCall(call);
}
}
catch (Exception ex)
{
_log.Error(ex, $"ImportService::Exception attempting to create call for email: {message.Id}||{message.InboundMessage.MessageID}");
}
}
return(false);
}
private void _audioProcessor_TriggerProcessingFinished(object sender, Events.TriggerProcessedEventArgs e)
{
if (e.Mp3Audio != null && e.Mp3Audio.Length > 0)
{
Call newCall = new Call();
newCall.Priority = (int)CallPriority.Medium;
StringBuilder watchersToned = new StringBuilder();
watchersToned.Append($"{e.Watcher.Name} ");
newCall.GroupCodesToDispatch = new List <string>();
newCall.GroupCodesToDispatch.Add(e.Watcher.Code);
newCall.CallSource = 3;
newCall.SourceIdentifier = e.Watcher.Id.ToString();
var additionalCodes = e.Watcher.GetAdditionalWatchers();
if (additionalCodes != null && additionalCodes.Count > 0)
{
foreach (var code in additionalCodes)
{
if (!newCall.GroupCodesToDispatch.Contains(code.Code))
{
watchersToned.Append($"{code.Name} ");
newCall.GroupCodesToDispatch.Add(code.Code);
if (code.Type == 1)
{
newCall.AllCall = true;
}
}
}
}
// Run through the additional comma seperated group codes and add them.
if (!string.IsNullOrWhiteSpace(e.Watcher.AdditionalCodes))
{
var newCodes = e.Watcher.AdditionalCodes.Split(char.Parse(","));
if (newCodes != null && newCodes.Length > 0)
{
foreach (var code in newCodes)
{
if (!newCall.GroupCodesToDispatch.Contains(code))
{
newCall.GroupCodesToDispatch.Add(code);
}
}
}
}
newCall.NatureOfCall =
$"Relay import, listen to audio for call info. Toned: {watchersToned}";
newCall.Notes =
$"Audio importted call from a radio dispatch using the Resgrid Relay app. Listen to attached audio for call information. Call was created on {DateTime.Now.ToString("F")}. Was an AllCall: {newCall.AllCall}. Watchers Toned: {watchersToned}";
if (e.Watcher.Type == 1)
{
newCall.AllCall = true;
}
if (newCall.AllCall)
{
newCall.Name = $"ALLCALL Audio Import {DateTime.Now.ToString("g")}";
}
else
{
newCall.Name = $"Audio Import {DateTime.Now.ToString("g")}";
}
newCall.Attachments = new List <CallAttachment>();
newCall.Attachments.Add(new CallAttachment()
{
CallAttachmentType = (int)CallAttachmentTypes.DispatchAudio,
FileName = $"Relay_{e.Watcher.TriggerFiredTimestamp.ToString("s").Replace(":", "_")}.mp3",
Timestamp = DateTime.UtcNow,
Data = e.Mp3Audio
});
try
{
var savedCall = AsyncHelpers.RunSync <Call>(() => CallsApi.AddNewCall(newCall));
if (savedCall != null)
{
CallCreatedEvent?.Invoke(this, new CallCreatedEventArgs(e.Watcher.Name, savedCall.CallId, savedCall.Number, DateTime.Now));
}
}
catch (Exception ex)
{
_logger.Error(ex.ToString());
}
finally
{
newCall = null;
}
}
else
{
_logger.Warning($"No Dispatch Audio detected, unable to save call for {e.Watcher.Name}");
}
}