/// <summary>
/// This method Notifies Desktop about call ringing
/// </summary>
/// <param name="message"></param>
public void NotifyCallRinging(IMessage message)
{
Settings setting = Settings.GetInstance();
try
{
if (message != null)
{
if (message != null && message.Name == EventRinging.MessageName && DesktopMessenger.communicateUI != null)
{
DesktopMessenger.midHandler = null;
DesktopMessenger.communicateUI.NotifyMIDState(false, null);
}
callData.EventMessage = message;
callData.MediaType = MediaType.Voice;
newCallDataProvider.NewCallData(callData);
}
}
catch (Exception generalException)
{
_logger.Error("NotifyCallRinging" + generalException.ToString());
}
}
public void InitializeIntegration(ConfService confProtocol, string applicationName, System.Collections.Generic.Dictionary <string, bool> integrationMediaList = null)
{
Thread newThread = new Thread(() =>
{
_logger.Info("**********************************************************************************************************************");
_logger.Info("Pointel.Integration.Core :" + Assembly.GetExecutingAssembly().GetName().Version);
_logger.Info("***********************************************************************************************************************");
_logger.Info("Retrieving Values from Application third party integration start.");
ReadApplication readApplication = new ReadApplication();
Settings settings = Settings.GetInstance();
try
{
readApplication.ReadIntegrationDecisionKeyCollections();
callData = readApplication.ReadFileIntegrationKeyCollections(confProtocol, applicationName);
readApplication.ReadApplicationValue(confProtocol, applicationName);
newCallDataProvider = new CallDataProviders();
if (settings.EnableFileCommunication)
{
InitFileIntegration();
}
else
{
_logger.Warn("File Communication Disabled");
}
if (settings.EnablePortCommunication)
{
try
{
portSubscriber = new PortSubscriber();
portSubscriber.Subscribe(newCallDataProvider);
callData.PortData.Decision = IntegrationAction.Open;
newCallDataProvider.NewCallData(callData);
}
catch (Exception ex)
{
_logger.Error("Error occurred while subcribe Port as " + ex.Message);
}
}
else
{
_logger.Info("Port integration disabled.");
}
if (settings.EnablePipeCommunication)
{
InitPipeIntegration();
}
else
{
_logger.Info("Pipe integration disabled.");
}
if (settings.EnableURLCommunication)
{
InitWebUrlIntegration(integrationMediaList);
}
else
{
_logger.Info("URL integration disabled.");
}
if (settings.EnableCrmDbCommunication)
{
try
{
crmDbSubscriber = new CrmDbSubscriber();
crmDbSubscriber.Subscribe(newCallDataProvider);
}
catch (Exception ex)
{
_logger.Error("Error occurred while subcribe DB Communication as " + ex.Message);
}
}
else
{
_logger.Info("Database integration disabled");
}
if (ConfigContainer.Instance().AllKeys.Contains("voice.enable.agent-activity-db-integration") && ConfigContainer.Instance().GetAsBoolean("voice.enable.agent-activity-db-integration"))
{
try
{
var agentActivitySubscriber = new AgentActivitySubscriber();
agentActivitySubscriber.Subscribe(newCallDataProvider);
}
catch (Exception ex)
{
_logger.Error("Error occurred while subcribe DB Communication as " + ex.Message);
}
}
else
{
_logger.Info("Agent interaction activity disabled");
}
ISoftphoneListener softSubscriber = new DesktopMessenger();
SoftPhone softPhone = new SoftPhone();
softPhone.Subscribe(softSubscriber, Softphone.Voice.SoftPhoneSubscriber.Integration);
StartHIMMSIntegration();
}
catch (Exception generalException)
{
_logger.Error("Error occurred while reading integration part from the application " + generalException.ToString());
}
}); newThread.Start();
}
