/// <summary>
/// Handle Hang up call event.
/// </summary>
/// <param name="commandData"></param>
/// <returns></returns>
public override bool HangUpCall(CtiCommandRequest commandData)
{
if (myLine != null)
{
int iCallID = TranslateCallID(commandData.CtiCallId);
if (iCallID != -1)
{
if (CanHangUp(iCallID))
{
using (SelectCallDlg dlg = new SelectCallDlg(myLine, "&Hangup"))
{
if (dlg.MatchingCalls > 1)
{
dlg.ShowDialog();
}
CallClassProvider call = dlg.SelectedCall;
if (call != null)
{
call.Hangup();
return(true);
}
}
}
}
}
return(false);
}
private void btnCancel_Click(object sender, System.EventArgs e)
{
// setting the selected call to null prevents code using this dialog
// from taking action on a call.
selectedCall = null;
DialogResult = DialogResult.Cancel;
}
/// <summary>
/// Handle Pick up Call...
/// this is also used for UnHold.
/// </summary>
/// <param name="commandData"></param>
/// <returns></returns>
public override bool PickupCall(CtiCommandRequest commandData)
{
if (myLine != null)
{
int iCallId = TranslateCallID(commandData.CtiCallId);
if (iCallId != -1)
{
// is the call on hold?
if (cti.GetCall(iCallId).State == CallClassProvider.CallState.Hold)
{
// Pick a call to retrieve
using (SelectCallDlg dlg = new SelectCallDlg(myLine, "&Unhold"))
{
if (dlg.MatchingCalls > 1)
{
dlg.ShowDialog();
}
CallClassProvider call = dlg.SelectedCall;
if (call != null)
{
// place any call on hold that can be held
if (cti.GetActiveCall() != null)
{
cti.GetActiveCall().Hold();
}
call.Unhold();
return(true);
}
}
}
}
}
return(false);
}
/// <summary>
/// Answer a Call
/// </summary>
/// <param name="commandData"></param>
/// <returns></returns>
public override bool AnswerCall(CtiCommandRequest commandData)
{
if (myLine != null)
{
// Pick a call to answer
using (SelectCallDlg dlg = new SelectCallDlg(myLine, "&Answer"))
{
if (dlg.MatchingCalls > 1)
{
dlg.ShowDialog();
}
CallClassProvider call = dlg.SelectedCall;
if (call != null)
{
// place any call on hold that can be held
if (cti.GetActiveCall() != null)
{
cti.GetActiveCall().Hold();
}
call.Answer();
return(true);
}
}
}
return(false);
}
private void btnOk_Click(object sender, System.EventArgs e)
{
int sel = 0;
// see if a call is selected
if (callsList.SelectedItems.Count == 0)
{
TopMostMessageBox.Show(ResourceStrings.SELECT_CALL_DLG_SELECT_A_CALL, this.Text, MessageBoxButtons.OK);
DialogResult = DialogResult.None;
}
else
{
sel = callsList.SelectedIndices[0];
selectedCall = (CallClassProvider)callsList.Items[sel].Tag;
DialogResult = DialogResult.OK;
}
}
/// <summary>
/// Handle Hold event...
/// </summary>
/// <param name="commandData"></param>
/// <returns></returns>
public override bool HoldCall(CtiCommandRequest commandData)
{
if (myLine != null)
{
// Pick a call to place on hold
using (SelectCallDlg dlg = new SelectCallDlg(myLine, "&Hold"))
{
if (dlg.MatchingCalls > 1)
{
dlg.ShowDialog();
}
CallClassProvider call = dlg.SelectedCall;
if (call != null)
{
call.Hold();
return(true);
}
}
}
return(false);
}
public SelectCallDlg(LineClassProvider myLine, string command)
{
bool showThisCall;
ListViewItem item;
//
// Required for Windows Form Designer support
//
InitializeComponent();
this.Text = ResourceStrings.SELECT_CALL_DLG_TEXT;
if (command != null)
{
btnOk.Text = command;
command = command.Replace("&", "");
command = command.ToLower(System.Globalization.CultureInfo.InvariantCulture);
}
foreach (CallClassProvider call in myLine.Calls)
{
showThisCall = false;
if (command == "unhold" && call.CanUnhold())
{
showThisCall = true;
}
else if (command == "hold" && call.CanHold())
{
showThisCall = true;
}
else if (command == "answer" && call.CanAnswer())
{
showThisCall = true;
}
else if (command == "hangup" && call.CanHangup())
{
showThisCall = true;
}
else if (command == "transfer" && call.CanTransfer())
{
showThisCall = true;
}
else if (command == null) // use as default for all
{
showThisCall = true;
}
if (showThisCall)
{
item = callsList.Items.Add(call.Started.ToShortTimeString());
item.SubItems.Add(CallClassProvider.CallStateText(call.State));
if (call.UserTag != null)
{
item.SubItems.Add(call.UserTag + " " + call.Parties);
}
else
{
item.SubItems.Add(call.Parties);
}
item.Tag = call;
}
}
if (callsList.Items.Count > 0)
{
callsList.Items[0].Selected = true;
}
if (callsList.Items.Count == 1)
{
selectedCall = (CallClassProvider)callsList.Items[0].Tag;
}
}
public override bool TransferCall(CtiCommandRequest commandData)
{
Guid transferToAgentID = Guid.Empty;
try
{
if (myLine != null)
{
// Find call that can be transferred
using (SelectCallDlg dlg = new SelectCallDlg(myLine, "&Transfer"))
{
if (dlg.MatchingCalls > 1)
{
dlg.ShowDialog();
}
CallClassProvider call = dlg.SelectedCall;
var agentStateService = AifServiceContainer.Instance.GetService <IAgentStateService>();
if (call != null)
{
using (GetAgentId numberDlg = new GetAgentId())
{
if (numberDlg.ShowDialog() == DialogResult.OK)
{
try
{
// See if this is being transferred to an agent
if (agentStateService != null)
{
transferToAgentID = agentStateService.GetAgentId(numberDlg.AgentNumber);
if (transferToAgentID != Guid.Empty && sessionMgr.ActiveSession != null)
{
string state = sessionMgr.ActiveSession.Save(true);
if (!String.IsNullOrEmpty(state))
{
agentStateService.SetSessionTransferInformation(transferToAgentID, call.CallerNumber, state);
}
}
// Make sure the transfer works
if (call.Transfer(numberDlg.AgentNumber) < 0)
{
// if anything failed, clear the session transfer info
if (transferToAgentID != Guid.Empty)
{
agentStateService.SetSessionTransferInformation(transferToAgentID, "", "");
}
}
// Transfer is probably working
else
{
// Ask in case the agent is expected to do wrap up or
// in case the call did not really transfer.
// Don't do this if there is only a global session.
if (sessionMgr.ActiveSession != null &&
!sessionMgr.ActiveSession.Global &&
TopMostMessageBox.Show(ResourceStrings.DESKTOP_CLOSE_AFTER_TRANSFER, Application.ProductName, MessageBoxButtons.YesNo) == DialogResult.Yes)
{
sessionMgr.CloseSession(sessionMgr.ActiveSession, false);
}
}
}
}
catch (Exception exp)
{
Logging.Error(Application.ProductName, ResourceStrings.DESKTOP_ERR_TRANSFERRING_CALL, exp);
// if anything failed, clear the session transfer info
if (transferToAgentID != Guid.Empty)
{
if (agentStateService != null)
{
agentStateService.SetSessionTransferInformation(transferToAgentID, "", "");
}
}
return(false);
} // try...catch
}
else
{
return(false);
}
}
}
}
}
else
{
return(false);
}
}
catch (Exception exp)
{
Logging.Error(Application.ProductName, ResourceStrings.DESKTOP_ERR_TRANSFERRING_CALL, exp);
return(false);
}
return(true);
}
/// <summary>
/// Find the length of the call passed in
/// </summary>
/// <param name="call"></param>
/// <returns></returns>
public string LengthOfCall(CallClassProvider call)
{
return(cti.LengthOfCall(call));
}
public SelectCallDlg(LineClassProvider myLine, string command)
{
bool showThisCall;
ListViewItem item;
//
// Required for Windows Form Designer support
//
InitializeComponent();
this.startedCol.Text = localize.SELECT_CALL_DLG_STARTED_COL;
this.stateCol.Text = localize.SELECT_CALL_DLG_STATE_COL;
this.partiesCol.Text = localize.SELECT_CALL_DLG_PARTIES_COL;
this.btnOk.Text = localize.SELECT_CALL_DLG_BTN_OK;
this.btnCancel.Text = localize.SELECT_CALL_DLG_BTN_CANCEL;
this.label1.Text = localize.SELECT_CALL_DLG_LABEL1;
this.Text = localize.SELECT_CALL_DLG_TEXT;
if (command != null)
{
btnOk.Text = command;
command = command.Replace("&", "");
command = command.ToLower();
}
foreach (CallClassProvider call in myLine.Calls)
{
showThisCall = false;
if (command == "unhold" && call.CanUnhold())
{
showThisCall = true;
}
else if (command == "hold" && call.CanHold())
{
showThisCall = true;
}
else if (command == "answer" && call.CanAnswer())
{
showThisCall = true;
}
else if (command == "hangup" && call.CanHangup())
{
showThisCall = true;
}
else if (command == "transfer" && call.CanTransfer())
{
showThisCall = true;
}
else if (command == null) // use as default for all
{
showThisCall = true;
}
if (showThisCall)
{
item = callsList.Items.Add(call.Started.ToShortTimeString());
item.SubItems.Add(CallClassProvider.CallStateText(call.State));
if (call.UserTag != null)
{
item.SubItems.Add(call.UserTag + " " + call.Parties);
}
else
{
item.SubItems.Add(call.Parties);
}
item.Tag = call;
}
}
if (callsList.Items.Count > 0)
{
callsList.Items[0].Selected = true;
}
if (callsList.Items.Count == 1)
{
selectedCall = (CallClassProvider)callsList.Items[0].Tag;
}
}
