private void recon_OnCTIEvent(CTIEvent e)
{
CallID = e.CallID;
Trace("recon_OnCTIEvent: " + e.EventName + " event");
Trace(String.Format(" CallID: {0,8:X8} ({1})", e.CallID, e.CallID));
Trace(String.Format(" CallType:{0} Media:{1}", e.CallType, e.MediaType));
Trace(String.Format(" State:{0} Cause:{1}", e.State, e.EventCause));
Trace(String.Format(" dwParam1:0x{0,2:x2} dwParam2:0x{1,2:x2}", e.LongParam1, e.LongParam2));
Trace(String.Format(" sParam1:{0} sParam2:{1}", e.StringParam1, e.StringParam2));
Trace(String.Format(" PartyA DN:{0} {1}", e.PartyA_Number, e.PartyA_Descr));
Trace(String.Format(" PartyB DN:{0} {1}", e.PartyB_Number, e.PartyB_Descr));
//AgentEvent ae=new AgentEvent();
//int i = rc.T_AgentGetState("1040", 2, out ae);
//Console.WriteLine((enAgentState)i);
// Trace(String.Format(" AttachedData:{0}", e.GetAttachedDataList().ToString()));
KeyValueList kvl = new KeyValueList();
int k = rc.T_GetAttachedDataList(e.CallID, out kvl);//获取通话随路数据
//其中UserChoice:Personal
//sys_ANI:1000 呼入分机号码
//sys_DNIS:2448 呼入测试号码
//e.PartyB_Number 呼出号码
if (kvl.Size() > 0)
{
for (int i = 0; i < kvl.Size(); i++)
{
string skey = "";
kvl.GetPair(i, out skey);
Console.WriteLine("GetAttachedData:");
Trace(skey + ":" + kvl.GetValue(skey));
Console.WriteLine();
}
}
//else
//{
// KeyValueList kvl2 = new KeyValueList();
// kvl2.AddPair("CurrentMacAddress", GetMacAddress());
// kvl2.AddPair("CurrentUserID", e.PartyA_Number);
// rc.T_AttachDataList(e.CallID, kvl2);
//}
System.Console.WriteLine("MyComponentID:" + rc.CM_GetMyComponentID());
//Trace((enErrorCode)k + "| KeyValueListCount:" + kvl.Size());
}
/// <summary>
/// 插入或更新话务数据
/// </summary>
/// <param name="e">CTIEvent</param>
/// <param name="kvl">话务随路数据List</param>
/// <param name="msg">输出信息</param>
/// <returns></returns>
public bool InsertCallRecord(CTIEvent e, KeyValueList kvl, ref string msg, DateTime?releaseTime1, DateTime?releaseTime2, int releaseCount, string sessionid, string audiourl)
{
try
{
Loger.Log4Net.Info("[CallRecordHelper_InsertCallRecord_CTIEvent]CallID is:" + e.CallID + ",NewCallID is :" + Main.NewCallID + ",sessionid:" + sessionid + ",audiourl:" + audiourl);
bitauto.sys.ncc.CallRecord.CallRecord_ORIG model = crService.GetCallRecord_ORIGByCallID(CallRecordAuthorizeCode, Main.NewCallID, ref msg);
string numberB = e.PartyB_Number;
string numberA = e.PartyA_Number;
switch (e.EventType)
{
//状态：初始化
case (int)enCTIEventType.eventInitiated:
//磋商转接情况，不生成新记录
//if (e.CallType == (int)enCallType.callTypeConsult)
//{
// Loger.Log4Net.Info("[recon_OnCTIEvent]InsertCallRecord callType is callTypeConsult,not insert callRecordORIG record...return...");
// return true;
//}
//else
//{
model = createNewCallRecord_ORIG(e, kvl, Main.NewCallID);
//}
break;
//状态：呼出-振铃
case (int)enCTIEventType.eventNetworkReached:
//电话状态：呼出-2；呼入-1 除了状态为33、34是呼入的其余都是呼出
if (e.CallType != 33 && e.CallType != 34 && model != null)
{
model.RingingTime = main.GetTime(e.Timestamp);
model.ANI = numberB; //呼出号（被叫）
model.SessionID = sessionid; //VCLogServiceHelper.Instance.GetRefID(LoginUser.ExtensionNum);//流水号
model.AudioURL = audiourl; //VCLogServiceHelper.Instance.GetFileHttpPath(model.SessionID);//录音地址
}
break;
//状态：呼入-振铃
case (int)enCTIEventType.eventRinging:
//电话状态：呼出-2；呼入-1 除了状态为33、34是呼入的其余都是呼出,9为磋商呼入振铃
if (e.CallType == 33 || e.CallType == 34 || e.CallType == 9) //呼入
{
model = createNewCallRecord_ORIG(e, kvl, Main.NewCallID);
if (e.CallType == 9)
{
model.TransferInTime = main.GetTime(e.Timestamp);
Loger.Log4Net.Info("[CallRecordHelper]转接开始 转入时间:" + model.TransferInTime);
}
}
break;
//状态：接通
case (int)enCTIEventType.eventEstablished:
if (model != null)
{
model.EstablishedTime = main.GetTime(e.Timestamp);
}
break;
case (int)enCTIEventType.eventRingback: //只在中间转接时触发该事件
if (model != null)
{
model.OutBoundType = 3; //转接
model.ANI = numberB; //记录转接的分机号
model.RingingTime = main.GetTime(e.Timestamp); //记录中间转到下一个分机号的振铃时间
}
break;
//状态：挂断
case (int)enCTIEventType.eventReleased:
if (model != null && model.OutBoundType == 3) //说明是磋商转接电话
{
Loger.Log4Net.Info("[CallRecordHelper_InsertCallRecord_CTIEvent]Consult Call CallID is:" + e.CallID + ",NewCallID is :" + Main.NewCallID + ",磋商转接话务保存开始。");
bitauto.sys.ncc.CallRecord.CallRecord_ORIG model2 = crService.GetCallRecord_ORIGByCallID(CallRecordAuthorizeCode, Main.eventRingingCallID, ref msg);
if (model.RingingTime.HasValue)
{
model.EstablishedTime = model.RingingTime;
TimeSpan ts = (TimeSpan)(main.GetTime(e.Timestamp) - model.EstablishedTime);
model.TallTime = (int)ts.TotalSeconds;
}
model.AgentReleaseTime = main.GetTime(e.Timestamp);
model.SessionID = sessionid; //VCLogServiceHelper.Instance.GetRefID(LoginUser.ExtensionNum);//流水号
model.AudioURL = audiourl; //VCLogServiceHelper.Instance.GetFileHttpPath(model.SessionID);//录音地址
model.PhoneNum = model2.PhoneNum;
model.ExtensionNum = model2.ExtensionNum;
model.CallStatus = 1;
crService.InsertCallRecord(CallRecordAuthorizeCode, model, ref msg);
Loger.Log4Net.Info("[CallRecordHelper_InsertCallRecord_CTIEvent]CallID is:" + e.CallID + ",NewCallID is :" + Main.NewCallID + ",磋商转接话务保存完毕。");
model = crService.GetCallRecord_ORIGByCallID(CallRecordAuthorizeCode, Main.eventRingingCallID, ref msg);
if (!string.IsNullOrEmpty(msg))
{
Loger.Log4Net.Info("[CallRecordHelper_InsertCallRecord_CTIEvent]磋商转接话务保存失败，error is:" + msg);
}
}
if (model != null)
{
Loger.Log4Net.Info("[CallRecordHelper_InsertCallRecord_CTIEvent]normal Call CallID is:" + e.CallID + ",NewCallID is :" + Main.NewCallID + ",eventRingingCallID is:" + Main.eventRingingCallID);
Loger.Log4Net.Info("[CallRecordHelper_InsertCallRecord_CTIEvent]normal Call SessionID is:" + model.SessionID);
if (releaseCount == 2)
{
model.AgentReleaseTime = releaseTime2;
model.CustomerReleaseTime = releaseTime1;
}
else if (releaseCount == 1)
{
model.SessionID = sessionid; //VCLogServiceHelper.Instance.GetRefID(LoginUser.ExtensionNum);//流水号
model.AudioURL = audiourl; //VCLogServiceHelper.Instance.GetFileHttpPath(model.SessionID);//录音地址
model.AgentReleaseTime = releaseTime1;
model.CustomerReleaseTime = null;
if (model.EstablishedTime.HasValue)
{
TimeSpan ts = (TimeSpan)(main.GetTime(e.Timestamp) - model.EstablishedTime);
model.TallTime = (int)ts.TotalSeconds; //录音总时间
}
}
Loger.Log4Net.Info("[CallRecordHelper_InsertCallRecord_CTIEvent]normal Call CallID is:" + e.CallID + ",NewCallID is :" + Main.NewCallID + ",releaseCount is:" + releaseCount + ",main.GetTime is:" + main.GetTime(e.Timestamp).ToString("yyyy-MM-dd hh:mm:ss"));
if (model.EstablishedTime != null)
{
Loger.Log4Net.Info("[CallRecordHelper_InsertCallRecord_CTIEvent]normal Call CallID is:" + e.CallID + ",NewCallID is :" + Main.NewCallID + ",EstablishedTime is:" + Convert.ToDateTime(model.EstablishedTime).ToString("yyyy-MM-dd hh:mm:ss"));
}
if (model.AgentReleaseTime.HasValue)
{
Loger.Log4Net.Info("[CallRecordHelper_InsertCallRecord_CTIEvent]normal Call CallID is:" + e.CallID + ",NewCallID is :" + Main.NewCallID + ",AgentReleaseTime is:" + Convert.ToDateTime(model.AgentReleaseTime).ToString("yyyy-MM-dd hh:mm:ss"));
}
}
break;
//状态：转接开始
case (int)enCTIEventType.eventConsultation:
if (model != null)
{
model.EstablishedTime = main.GetTime(e.Timestamp);
model.ConsultTime = main.GetTime(e.Timestamp);
model.TransferOutTime = main.GetTime(e.Timestamp);
Loger.Log4Net.Info("[CallRecordHelper]转接开始 转出时间:" + model.TransferOutTime);
}
break;
//状态：转接恢复
case (int)enCTIEventType.eventLinkReconnected:
if (model != null)
{
//model.ReconnectCall = main.GetTime(e.Timestamp);
}
break;
}
Loger.Log4Net.Info(string.Format("调用插入客户端话务接口——事件名称：{0},CallID:{1},NewCallID:{4},ANI:{2},PhoneNum:{3}", e.EventName, e.CallID, numberA, numberB, Main.NewCallID));//添加客户端日志
if (model != null)
{
Loger.Log4Net.Info("[CallRecordHelper]model is not null,and CallID is:" + model.CallID);
}
else
{
Loger.Log4Net.Info("[CallRecordHelper]model.CallID is null...return...");
return(true);
}
return(crService.InsertCallRecord(CallRecordAuthorizeCode, model, ref msg));
}
catch (Exception ex)
{
Loger.Log4Net.Error("调用插入客户端话务接口出错：", ex);
msg = ex.Message;
return(false);
}
}
//type=1 表示从状态为振铃时（呼入）进入，此时记振铃时间；type=2 表示从状态为初始化时（呼出）进入，记初始化时间
private bitauto.sys.ncc.CallRecord.CallRecord_ORIG createNewCallRecord_ORIG(CTIEvent e, KeyValueList kvl, Int64 newCallID)
{
bitauto.sys.ncc.CallRecord.CallRecord_ORIG model = new bitauto.sys.ncc.CallRecord.CallRecord_ORIG();
try
{
Loger.Log4Net.Info("[createNewCallRecord_ORIG]eventname is " + e.EventName + ",CallID is " + e.CallID.ToString() + ",NewCallID is :" + newCallID);
model.CallID = newCallID;
model.SiemensCallID = e.CallID;
if (e.CallType == 9)
{
//转接电话，分机号取发起转接的分机号
//用西门子CallID之前不用赋值
//自己生成CallID后需赋值
model.ExtensionNum = LoginUser.ExtensionNum;
}
else
{
model.ExtensionNum = LoginUser.ExtensionNum;
}
//电话状态：呼出-2；呼入-1 除了状态为33、34的是呼入外其余都是呼出
string numberB = e.PartyB_Number;
string numberA = e.PartyA_Number;
//呼出类型：页面呼出-1，客户端呼出-2，转接-3
model.OutBoundType = Main.outBoundType;
model.SessionID = string.Empty;
model.SwitchINNum = string.Empty;
model.AfterWorkTime = 0;
model.TallTime = 0;
model.AudioURL = string.Empty;
if (e.CallType == 33 || e.CallType == 34)
{
model.CallStatus = 1;
model.RingingTime = main.GetTime(e.Timestamp);
model.SwitchINNum = kvl.GetValue("sys_DNIS");
model.PhoneNum = numberB; //主叫
model.ANI = numberA; //被叫
model.SkillGroup = kvl.GetValue("UserChoice"); //技能组
}
else if (e.CallType == 9) //9为磋商转接呼入电话
{
//主叫PhoneNum：取发起转接坐席接入的外线电话。
//在使用西门子CallID时，转接电话时，发起转接当时生成的CallID跟接收转接CallID相同
//
//主叫号，不用重新赋值
//自己生成CallID后，则转接过来电话会生成自己CallID
//需给主号、被叫赋值
model.CallStatus = 1;
model.PhoneNum = numberB; //主叫
model.ANI = numberA; //被叫
}
else
{
model.CallStatus = 2;
model.InitiatedTime = main.GetTime(e.Timestamp);
model.PhoneNum = numberA;//主叫
}
model.CreateTime = main.GetTime(e.Timestamp);
model.CreateUserID = LoginUser.UserID;
}
catch (Exception ex)
{
Loger.Log4Net.Error("新增客户端话务数据出错：", ex);
Loger.Log4Net.Error("错误Source：" + ex.Source);
Loger.Log4Net.Error("错误StackTrace：" + ex.StackTrace);
}
return(model);
}
