public async Task LoadSupportTickets(BranchTicketsQueryContext filter, SortColumnItem sortOrder)
{
IsBusy = true;
ICollection <TruDeskItem> list;
if (IsFilterDifferentFromLast(filter))
{
_previousFilter = filter;
list = await Api.GetBranchTickets(filter);
if (list == null)
{
List.Clear();
await Alert.ShowMessage("No support ticket found");
return;
}
}
else
{
list = _list;
}
List = new ObservableCollection <TruDeskItem>(SortList(sortOrder, list));
}
public async Task <ICollection <TruDeskItem> > GetBranchTickets(BranchTicketsQueryContext filter)
{
filter.CustomerInfo = GetCustomerContext();
var response = await AXClient.Instance.GetBranchTicketsAsync(filter)
.ConfigureAwait(false);
return(response.Data);
}
public async Task Load(BranchTicketsQueryContext filter = null)
{
try
{
IsBusy = true;
var plantsResult = await Api.GetTicketBranches();
if (!plantsResult.Successful.GetValueOrDefault())
{
await Alert.DisplayApiCallError(plantsResult.ExceptionMessage, plantsResult.ValidationErrors, nameof(AppResources.ServerError).Translate());
return;
}
var extendedBranches = new List <ExtendedCustomerBranchView>();
foreach (var customerBranchView in plantsResult.Data.Select(p => p.CloneToType <ExtendedCustomerBranchView, CustomerBranchView>()))
{
foreach (var businessUnit in customerBranchView.BuisnessUnits)
{
var newBranch = customerBranchView.CloneJson();
newBranch.BusinessUnit = businessUnit;
extendedBranches.Add(newBranch);
}
}
BranchList = new ObservableCollection <ExtendedCustomerBranchView>(extendedBranches);
filter = filter ?? new BranchTicketsQueryContext
{
CustomerInfo = Api.GetCustomerContext(),
CustomerBranchId = _branchList.FirstOrDefault()?.CustomerBranchId,
ViewName = "All Requests",
BusinessUnit = _branchList.FirstOrDefault()?.BusinessUnit.BusinessUnit,
};
await LoadSupportTickets(filter, new SortColumnItem(SupportTicketsSortableColumns.LastUpdated, "Last Updated"){ Ascending = true });
}
catch (Exception e)
{
await Alert.DisplayError(e);
}
finally
{
IsBusy = false;
}
}
private bool IsFilterDifferentFromLast(BranchTicketsQueryContext currentFilter)
{
if (_previousFilter == null)
{
return(true);
}
if (_previousFilter.BusinessUnit != currentFilter.BusinessUnit)
{
return(true);
}
if (_previousFilter.ViewName != currentFilter.ViewName)
{
return(true);
}
if (_previousFilter.CustomerBranchId != currentFilter.CustomerBranchId)
{
return(true);
}
return(false);
}
