//-------------------------------------------------------------------------------
public void SetAgentBusy(Int32 agentId, bool busy)
{
PoolDS.PoolDSDataTable dtPool = BllProxyPool.SelectPoolAgent(agentId);
if (dtPool.Rows.Count != 0)
{
bool isBusy = busy;
if (!isBusy)
{
IncidentDS.IncidentDSDataTable dtIncident = BllProxyIncident.GetIncidentsByStatus(2, agentId); //2:In-Progress
if (dtIncident.Rows.Count != 0)
{
isBusy = true;
}
}
if (isBusy)
{
BllProxyPool.SetPoolAgentBusy(agentId, true);
}
else
{
BllProxyPool.SetPoolAgentBusy(agentId, busy);
}
BllProxyPool.SetPoolAgentIncident(agentId, 0);
}
}
//-------------------------------------------------------------------------------
public void RegisterAgent(Int32 agentId)
{
if (agentId != 0)
{
PoolDS.PoolDSDataTable dt = BllProxyPool.SelectPoolAgent(agentId);
if (dt.Rows.Count == 0)
{
BllProxyPool.InsertPoolAgent(agentId);
}
}
}
//-------------------------------------------------------------------------------
public Int32 GetAgentIncident(Int32 agentId)
{
Int32 incidentId = 0;
PoolDS.PoolDSDataTable dt = BllProxyPool.SelectPoolAgent(agentId);
if (dt.Rows.Count != 0)
{
if (!dt[0].Isincident_idNull())
{
incidentId = dt[0].incident_id;
}
}
return(incidentId);
}
protected enumAgentStatus updateAgentStatus()
{
enumAgentStatus agentStatus = enumAgentStatus.NotDefined;
if (this.active)
{
pnlNotRegistered.Visible = false;
pnlIncomingCall.Visible = false;
pnlUnavailable.Visible = false;
pnlBusy.Visible = false;
pnlConnected.Visible = false;
pnlAvailable.Visible = false;
btnRegister.Visible = false;
btnTakeCall.Visible = false;
btnSetAvailable.Visible = false;
btnReset.Visible = false;
btnUnRegister.Visible = false;
if (agentId == 0)
{
// Not Defined
agentStatus = enumAgentStatus.NotDefined;
pnlNotRegistered.Visible = true;
ltMessage.Text = "Not registered";
btnRegister.Visible = true;
}
else
{
PoolDS.PoolDSDataTable dt = BllProxyPool.SelectPoolAgent(agentId);
if (dt.Rows.Count != 0)
{
if (dt[0].is_available)
{
if (dt[0].is_busy)
{
if (!dt[0].Isincident_idNull())
{
// Incoming Call
agentStatus = enumAgentStatus.IncomingCall;
Int32 incidentId = dt[0].incident_id;
IncidentDS.IncidentDSDataTable dtIncident = BllProxyIncident.SelectIncident(incidentId);
string callName = "";
if (!dtIncident[0].Isfacility_nameNull())
{
callName = dtIncident[0].facility_name;
}
else
{
if (!dtIncident[0].Iscontact_full_nameNull())
{
callName = dtIncident[0].contact_full_name;
}
else
{
callName = "UNKNOWN";
}
}
// Incident Assigned
pnlIncomingCall.Visible = true;
ltMessage.Text = "You’ve got a call : " + callName;
btnTakeCall.Visible = true;
}
else
{
// Busy
agentStatus = enumAgentStatus.Busy;
if (this.checkOnline())
{
pnlConnected.Visible = true;
pnlBusy.Visible = false;
ltMessage.Text = "Online";
}
else
{
pnlBusy.Visible = true;
pnlConnected.Visible = false;
ltMessage.Text = "Offline";
btnReset.Visible = true;
}
}
}
else
{
// Available
agentStatus = enumAgentStatus.Available;
pnlAvailable.Visible = true;
ltMessage.Text = "Available";
btnUnRegister.Visible = true;
}
}
else
{
// Off
agentStatus = enumAgentStatus.Unavailable;
if (this.checkOnline())
{
pnlConnected.Visible = true;
ltMessage.Text = "Online";
}
else
{
pnlUnavailable.Visible = true;
ltMessage.Text = "Unavailable";
btnSetAvailable.Visible = true;
}
}
}
else
{
// Not Defined
agentStatus = enumAgentStatus.NotDefined;
pnlNotRegistered.Visible = true;
ltMessage.Text = "Not registered";
btnRegister.Visible = true;
}
}
}
return(agentStatus);
}
