public AgentWorkStatus GetAgentStatus(string status)
{
AgentWorkStatus AgentWorkStatus = new AgentWorkStatus();
if (status == "Assigned")
{
// todo
}
else if (status == "Unavailable")
{
AgentWorkStatus.reject = true;
}
else if (status == "Declined")
{
AgentWorkStatus.reject = true;
}
else if (status == "Opened")
{
AgentWorkStatus.accept = true;
}
else if (status == "Closed")
{
AgentWorkStatus.close = true;
}
else if (status == "DeclinedOnPushTimeout")
{
AgentWorkStatus.reject = true;
}
else if (status == "Canceled")
{
// todo
}
else if (status == "Transferred")
{
AgentWorkStatus.transferToUser = true;
}
return(AgentWorkStatus);
}
public async Task <HttpContent> ProcessAgentWork(Payload Payload, AuthenticationResponse AuthenticationResponse, PushTopic PushTopic)
{
SalesforceObjects.AgentWork AgentWork = JsonConvert.DeserializeObject <SalesforceObjects.AgentWork> (JsonConvert.SerializeObject(PushTopic.SObject));
string SObjectPrefix = AgentWork.WorkItemId.Substring(0, 3);
Dictionary <string, string> PrefixList = await this.RetrieveSObjects(AuthenticationResponse);
string SObjectType = PrefixList.Where(Prefix => Prefix.Key == SObjectPrefix).FirstOrDefault().Value;
WorkItem WorkItem = new WorkItem(AgentWork.WorkItemId, SObjectType);
PicklistValue[] Statuses = await this.RetrieveStatuses(AuthenticationResponse);
string status = Statuses[AgentWork.Status].Label;
User User = await RetrieveUser(AuthenticationResponse, AgentWork.UserId);
string UserName = User.Name;
AgentWorkStatus AgentWorkStatus = this.GetAgentStatus(status);
AgentWork _AgentWork = new AgentWork(AgentWork.Id, AgentWork.CreatedDate.ToString(), AgentWork.CreatedDate.ToString(), "update", AgentWorkStatus, WorkItem, UserName, AgentWork.UserId);
Payload.agentWork = _AgentWork;
string Content = JsonConvert.SerializeObject(Payload);
return(new StringContent(Content, Encoding.UTF8, "application/json"));
}
