/// <summary>
/// resets the Receipt Mode
/// </summary>
private void ResetReceiptModeCampaignIDToZero()
{
Agent objAgent;
AgentStat objAgentStat;
Campaign objCampaign;
try
{
objCampaign = (Campaign)Session["Campaign"];
objAgentStat = (AgentStat)Session["AgentStat"];
objAgent = (Agent)Session["LoggedAgent"];
if (objAgentStat != null)
{
objAgentStat.ReceiptModeID = objAgent.ReceiptModeID = 0;
}
objAgent.CampaignID = 0;
AgentService objAgentService = new AgentService();
CampaignService objCampService = new CampaignService();
XmlDocument xDocAgent = new XmlDocument();
XmlDocument xDocCampaign = new XmlDocument();
XmlDocument xDocAgentStat = new XmlDocument();
if (objAgentStat != null)
{
xDocAgentStat.LoadXml(Serialize.SerializeObject(objAgentStat, "AgentStat"));
}
xDocCampaign.LoadXml(Serialize.SerializeObject(objCampaign, "Campaign"));
xDocAgent.LoadXml(Serialize.SerializeObject(objAgent, "Agent"));
objAgent = (Agent)Serialize.DeserializeObject(
objAgentService.AgentActivityInsertUpdate(xDocAgent), "Agent");
try
{
if (objAgentStat != null)
{
objAgentStat = (AgentStat)Serialize.DeserializeObject(
objCampService.InsertUpdateAgentStat(xDocCampaign, xDocAgentStat), "AgentStat");
if (objAgentStat != null)
{
Session["AgentStat"] = objAgentStat;
}
}
}
catch { }
}
catch (Exception ex)
{
PageMessage = ex.Message;
}
}
/// <summary>
/// Saves Agent Stats, Agent Activity, Log Off status
/// </summary>
/// <returns></returns>
private void SaveLoginStatus()
{
Agent objAgent;
AgentStat objAgentStat;
Campaign objCampaign;
/*if (lbxLoginStatus.SelectedValue == "Manual Dial")
* {
* return;
* }*/
if (Session["Campaign"] != null && Session["AgentStat"] != null && Session["LoggedAgent"] != null)
{
objCampaign = (Campaign)Session["Campaign"];
objAgentStat = (AgentStat)Session["AgentStat"];
objAgent = (Agent)Session["LoggedAgent"];
if (lbxLoginStatus.SelectedValue == "Receive Outbound Calls Only")
{
objAgentStat.StatusID = objAgent.AgentStatusID = (long)AgentLoginStatus.Ready;
objAgentStat.ReceiptModeID = objAgent.ReceiptModeID = (long)AgentCallReceiptMode.OutboundOnly;
}
if (lbxLoginStatus.SelectedValue == "Verification Only")
{
objAgentStat.StatusID = objAgent.AgentStatusID = (long)AgentLoginStatus.Ready;
objAgentStat.ReceiptModeID = objAgent.ReceiptModeID = (long)AgentCallReceiptMode.VerifyOnly;
}
if (lbxLoginStatus.SelectedValue == "Blended: Verification and Outbound Calls")
{
objAgentStat.StatusID = objAgent.AgentStatusID = (long)AgentLoginStatus.Ready;
objAgentStat.ReceiptModeID = objAgent.ReceiptModeID = (long)AgentCallReceiptMode.VerifyBlended;
}
if (lbxLoginStatus.SelectedValue == "Manual Dial")
{
objAgentStat.StatusID = objAgent.AgentStatusID = (long)AgentLoginStatus.Pause;
objAgentStat.ReceiptModeID = objAgent.ReceiptModeID = (long)AgentCallReceiptMode.ManualDial;
}
if (lbxLoginStatus.SelectedValue == "Log Off")
{
objAgentStat.LogOffDate = DateTime.Now;
objAgentStat.LogOffTime = DateTime.Now;
}
AgentService objAgentService = new AgentService();
CampaignService objCampService = new CampaignService();
XmlDocument xDocAgent = new XmlDocument();
XmlDocument xDocCampaign = new XmlDocument();
XmlDocument xDocAgentStat = new XmlDocument();
xDocAgentStat.LoadXml(Serialize.SerializeObject(objAgentStat, "AgentStat"));
xDocCampaign.LoadXml(Serialize.SerializeObject(objCampaign, "Campaign"));
try
{
xDocAgent.LoadXml(Serialize.SerializeObject(objAgent, "Agent"));
if (lbxLoginStatus.SelectedValue == "Receive Outbound Calls Only" || lbxLoginStatus.SelectedValue == "Manual Dial" || lbxLoginStatus.SelectedValue == "Verification Only" || lbxLoginStatus.SelectedValue == "Blended: Verification and Outbound Calls")
{
objAgent = (Agent)Serialize.DeserializeObject(
objAgentService.AgentActivityInsertUpdate(xDocAgent), "Agent");
try
{
objAgentStat = (AgentStat)Serialize.DeserializeObject(
objCampService.InsertUpdateAgentStat(xDocCampaign, xDocAgentStat), "AgentStat");
if (objAgentStat != null)
{
Session["AgentStat"] = objAgentStat;
}
}
catch { }
}
else if (lbxLoginStatus.SelectedValue == "Log Off")
{
objAgentService.UpdateAgentLogOut(xDocAgent); //Sets LogoutTime to now for specific agent
try
{
objAgentStat = (AgentStat)Serialize.DeserializeObject
(
objCampService.InsertUpdateAgentStat(xDocCampaign, xDocAgentStat),
"AgentStat"
);
}
catch { }
}
string timestamp = "ts=" + DateTime.Now.Ticks.ToString();
if (lbxLoginStatus.SelectedValue == "Receive Outbound Calls Only" || lbxLoginStatus.SelectedValue == "Verification Only" || lbxLoginStatus.SelectedValue == "Blended: Verification and Outbound Calls")
{
ActivityLogger.WriteAgentEntry(objAgent, "Agent has chosen to recieve outbound calls only.");
Response.Redirect("~/agent/waitingforCall.aspx" + "?" + timestamp);
}
else if (lbxLoginStatus.SelectedValue == "Manual Dial")
{
ActivityLogger.WriteAgentEntry(objAgent, "Agent has chosen to manual dial.");
Response.Redirect("~/agent/ManualDial.aspx" + "?" + timestamp);
}
else if (lbxLoginStatus.SelectedValue == "Select Another Campaign")
{
ActivityLogger.WriteAgentEntry(objAgent, "Agent has chosen to select another campaign.");
Response.Redirect("~/agent/Campaigns.aspx");
}
else
{
ActivityLogger.WriteAgentEntry(objAgent, "Agent has chosen to log out.");
Session.Remove("LoggedAgent");
Response.Redirect("../Logout.aspx" + "?" + timestamp);
}
}
catch (Exception ex)
{
PageMessage = ex.Message;
}
}
}
/// <summary>
/// Saves agent campaignmap details:
/// Save Agent Stat and Agent Activity if isLogOff is false,
/// else Update Log out status
/// </summary>
/// <returns></returns>
private bool SaveAgentActivity(bool isLogoff)
{
Agent objAgent;
if (Session["LoggedAgent"] != null)
{
objAgent = (Agent)Session["LoggedAgent"];
if (lbxCampaign.SelectedValue != "")
{
objAgent.CampaignID = Convert.ToInt64(lbxCampaign.SelectedValue);
}
AgentService objAgentService = new AgentService();
XmlDocument xDocAgent = new XmlDocument();
try
{
xDocAgent.LoadXml(Serialize.SerializeObject(objAgent, "Agent"));
if (!isLogoff)
{
string chosenCampaignName = "";
if (objAgent.CampaignID != 0)
{
/*if (Request.QueryString["CampaignID"] != null && Request.QueryString["CampaignID"].ToString() == lbxCampaign.SelectedValue)
* {
* if (Session["AgentStat"] != null)
* objAgentStat = (AgentStat)Session["AgentStat"];
* }*/
// Get selected campaign details and login in agent stat
CampaignService objCampService = new CampaignService();
Campaign objCampaign = (Campaign)Serialize.DeserializeObject(objCampService.GetCampaignByCampaignID(objAgent.CampaignID), "Campaign");
Session["Campaign"] = objCampaign;
AgentStat objAgentStat;
objAgentStat = new AgentStat();
objAgentStat.AgentID = objAgent.AgentID;
objAgentStat.StatusID = objAgent.AgentStatusID;
objAgentStat.LoginDate = objAgent.LoginTime;
objAgentStat.LoginTime = objAgent.LoginTime;
chosenCampaignName = objCampaign.Description;
XmlDocument xDocAgentStat = new XmlDocument();
XmlDocument xDocCampaign = new XmlDocument();
xDocAgentStat.LoadXml(Serialize.SerializeObject(objAgentStat, "AgentStat"));
xDocCampaign.LoadXml(Serialize.SerializeObject(objCampaign, "Campaign"));
objAgentStat = (AgentStat)Serialize.DeserializeObject(objCampService.InsertUpdateAgentStat(xDocCampaign, xDocAgentStat), "AgentStat");
Session["AgentStat"] = objAgentStat;
}
// change the campaign
objAgent = (Agent)Serialize.DeserializeObject(
objAgentService.AgentActivityInsertUpdate(xDocAgent), "Agent");
ActivityLogger.WriteAgentEntry(objAgent, "Campaign {0} with ID {1} has been chosen.", chosenCampaignName, objAgent.CampaignID);
}
else
{
objAgentService.UpdateAgentLogOut(xDocAgent); //Sets LogoutTime to now for specific agent
//LogOffAgentStat();
Session.Remove("LoggedAgent");
}
return(true);
}
catch (Exception ex)
{
PageMessage = ex.Message;
}
}
return(false);
}
