public void SessionExpiryTest()
{
var agentChatCoordinatorService = new AgentChatCoordinatorService(new ConsoleLogProvider());
var queue = new ChatSessionQueue(new ConsoleLogProvider(), agentChatCoordinatorService);
var sessionId = Guid.NewGuid();
Assert.IsTrue(queue.Enqueue(new ChatSession(sessionId)));
Thread.Sleep((ChatSettings.ChatSessionTimeoutSeconds + 2) * 1000);
Assert.IsNull(queue.GetChatSession(sessionId));
}
public void AssignChatShouldConsiderSeniorLevel()
{
var agents = new List <Agent>
{
new Agent("Senior 1", SeniorityLevel.Senior),
new Agent("Junior 1", SeniorityLevel.Junior)
};
var chatMessages = new[] { "message 1", "message 2", "message 3", "message 4", "message 5" };
var chatCoordinatorService = new AgentChatCoordinatorService(agents, new List <OverflowAgent>());
foreach (var chatMessage in chatMessages)
{
chatCoordinatorService.AssignChat(chatMessage);
}
Assert.Equal(4, agents.Where(x => x.SeniorityLevel == SeniorityLevel.Junior).Sum(x => x.WorkList.Count));
Assert.Equal(1, agents.Where(x => x.SeniorityLevel == SeniorityLevel.Senior).Sum(x => x.WorkList.Count));
}
public void SessionKeepAliveTest()
{
var agentChatCoordinatorService = new AgentChatCoordinatorService(new ConsoleLogProvider());
var queue = new ChatSessionQueue(new ConsoleLogProvider(), agentChatCoordinatorService);
var sessionId = Guid.NewGuid();
Assert.IsTrue(queue.Enqueue(new ChatSession(sessionId)));
for (var i = 0; i < 10; i++)
{
queue.UpdateHeartbeat(sessionId);
Assert.IsNotNull(queue.GetChatSession(sessionId));
if (i < 9)
{
Thread.Sleep(1000);
}
}
Assert.IsNotNull(queue.GetChatSession(sessionId));
queue.RemoveSession(sessionId);
Assert.IsNull(queue.GetChatSession(sessionId));
}
public void MaxCapacityTest()
{
var agentChatCoordinatorService = new AgentChatCoordinatorService(new ConsoleLogProvider());
var queue = new ChatSessionQueue(new ConsoleLogProvider(), agentChatCoordinatorService);
var teamCapacity = agentChatCoordinatorService.GetTeamCapacity();
for (var i = 0; i < teamCapacity + 1; i++)
{
var sessionId = Guid.NewGuid();
if (i < teamCapacity)
{
// Ensure that when within the capacity, the enqueue is true
Assert.IsTrue(queue.Enqueue(new ChatSession(sessionId)));
}
else
{
// Ensure that when we exceed the capacity, the enqueue is false
Assert.IsFalse(queue.Enqueue(new ChatSession(sessionId)));
}
}
}
