public ActionResult ReopenTicket(Ticket ticket)
{
Ticket dbTicket = db.Tickets.Find(ticket.ticketID);
ticket.UpdatedDate = DateTime.Now;
if (dbTicket.AssigneeID != null)
{
dbTicket.Status = db.Status.Single(x => x.statusName == "In Progress");
}
else
{
dbTicket.Status = db.Status.Single(x => x.statusName == "Opened");
}
db.SaveChanges();
return RedirectToAction("Details", new { id = ticket.ticketID });
}
public ActionResult Create(Ticket ticket)
{
if (ModelState.IsValid)
{
int userID = CurrentUser.GetUserID().Value;
ticket.userID = userID;
ticket.CreatedDate = DateTime.Now;
ticket.UpdatedDate = DateTime.Now;
ticket.Status = db.Status.Single(x => x.statusName == "Opened");
#region File Upload
List<File> fileList = new List<Models.File>();
for (int i = 0; i < Request.Files.Count; ++i)
{
File fileUpload = FileHelper.Save(Request.Files[i], Server.MapPath("~/App_Data/uploads"));
fileList.Add(fileUpload);
}
var dbFiles = from dbFile in db.Files.ToList()
join file in fileList on dbFile.fileID equals file.fileID
select dbFile;
ticket.Files = dbFiles.ToList();
#endregion
db.Tickets.Add(ticket);
db.SaveChanges();
return RedirectToAction("Index");
}
ViewBag.catagoryID = new SelectList(db.Catagories, "catagoryID", "catagoryName", ticket.catagoryID);
ViewBag.statusID = new SelectList(db.Status, "statusID", "statusName", ticket.statusID);
ViewBag.userID = new SelectList(db.Users, "userID", "userFname", ticket.userID);
return View(ticket);
}
public ActionResult CloseTicket(Ticket ticket)
{
Ticket dbTicket = db.Tickets.Find(ticket.ticketID);
ticket.UpdatedDate = DateTime.Now;
if (CurrentUser.GetUserID().Value == dbTicket.userID)
{
dbTicket.Status = db.Status.Single(x=> x.statusName == "Closed");
}
else if (CurrentUser.GetRoles().Any(x => x.Name == "Admin" || x.Name == "IT User"))
{
dbTicket.Status = db.Status.Single(x => x.statusName == "Waiting for closing");
}
db.SaveChanges();
return RedirectToAction("Details", new { id = ticket.ticketID });
}
