public CommunicationInfo(CommunicationEntry dbCommunication)
{
this.CommunicationGUID = dbCommunication.Id;
this.Type = dbCommunication.Type;
this.Tag = dbCommunication.Tag;
this.Status = dbCommunication.Status;
this.IncidentGUID = (dbCommunication.IncidentID != null) ? dbCommunication.IncidentID : "NONE";
this.Notes = dbCommunication.Notes;
this.StartTime = (dbCommunication.StartTime != null) ? dbCommunication.StartTime : null; //DateTime.Now;
this.EndTime = (dbCommunication.EndTime != null) ? dbCommunication.EndTime : null; //DateTime.Now;
//Create UserInfo Object based upon Passed in ProviderUserID [Call to DB Made in Constructor]
AccountInfo lookupUser = new AccountInfo(dbCommunication.OperatorID);
this.OperatorAccountInfo = lookupUser;
}
public CommunicationInfo(CommunicationEntry dbCommunication)
{
this.CommunicationGUID = dbCommunication.Id;
this.Type = dbCommunication.Type;
this.Tag = dbCommunication.Tag;
this.Status = dbCommunication.Status;
this.IncidentGUID = (dbCommunication.IncidentID != null) ? dbCommunication.IncidentID : "NONE";
this.Notes = dbCommunication.Notes;
this.StartTime = (dbCommunication.StartTime != null) ? dbCommunication.StartTime : null; //DateTime.Now;
this.EndTime = (dbCommunication.EndTime != null) ? dbCommunication.EndTime : null; //DateTime.Now;
//Create UserInfo Object based upon Passed in ProviderUserID [Call to DB Made in Constructor]
AccountInfo lookupUser = new AccountInfo(dbCommunication.OperatorID);
this.OperatorAccountInfo = lookupUser;
}
public async Task<HttpResponseMessage> CustomerClientExceptionContact(ExceptionContactRequest contactRequest)
{
Services.Log.Warn("Mobile Customer Client Exception Contact Request [API]");
string responseText = "";
IHubContext hubContext = Services.GetRealtime<IncidentHub>();
CommunicationEntry newCommunication = new CommunicationEntry()
{
Id = Guid.NewGuid().ToString(),
Tag = contactRequest.ContactPhone,
IncidentID = contactRequest.IncidentGUID,
Type = "MOBILE CUSTOMER CLIENT EXCEPTION CONTACT REQUEST",
Status = "SUBMITTED",
StartTime = DateTime.Now
};
stranddContext context = new stranddContext();
context.CommunicationLog.Add(newCommunication);
await context.SaveChangesAsync();
responseText = "Communication Logged in Service";
Services.Log.Info(responseText);
responseText = "";
if (contactRequest.ContactPhone != null)
{
responseText += "CONTACT CUSTOMER on Phone [" + contactRequest.ContactPhone + "] ";
}
if (contactRequest.IncidentGUID != null)
{
responseText += " | Exception on Incident [" + contactRequest.IncidentGUID + "]" ;
//hubContext.Clients.All.updateIncidentCustomerError(responseText);
}
Services.Log.Warn(responseText);
hubContext.Clients.All.notifyCustomerClientExceptionContact(new CommunicationInfo(newCommunication));
Services.Log.Info("Connected Clients Updated");
//Return Successful Response
return this.Request.CreateResponse(HttpStatusCode.OK, responseText);
//PENDING TO ADD: Incident Updation with Error
}
public async Task<HttpResponseMessage> inboundSms()
{
Microsoft.AspNet.SignalR.IHubContext hubContext = Services.GetRealtime<IncidentHub>();
Services.Log.Info("Inbound SMS Request");
String Type = "INBOUND SMS";
String ID = Guid.NewGuid().ToString();
var queryStrings = Request.GetQueryNameValuePairs().ToDictionary(x => x.Key, x => x.Value);
String from = String.Empty;
String message = String.Empty;
String ts = String.Empty;
if (queryStrings.ContainsKey("from"))
{
from = queryStrings["from"];
}
if (queryStrings.ContainsKey("message"))
{
message = queryStrings["message"];
}
if (queryStrings.ContainsKey("ts"))
{
ts = queryStrings["ts"];
}
//store at DB Level
// LogInboundOutboundMessageToDB(ID, Type, from, "SUBMITTED", "Source", message);
CommunicationEntry newCommunication = new CommunicationEntry()
{
Id = ID,
Type = Type,
Tag = from,
Status = "SUBMITTED",
Text = message,
StartTime = DateTime.Now
};
stranddContext context = new stranddContext();
context.CommunicationLog.Add(newCommunication);
await context.SaveChangesAsync();
String responseText = ("New Communication Log Created #" + ID);
Services.Log.Info(responseText);
// return this.Request.CreateResponse(HttpStatusCode.Created, responseText);
//----------------------------NOTIFICATION INBOUND SMS CODE-------------------------------//
responseText = "";
if (from != null)
{
responseText += "Please call [" + from + "] ";
}
if (message != null)
{
responseText += "[" + message + "]";
//hubContext.Clients.All.updateIncidentCustomerError(responseText);
}
Services.Log.Warn(responseText);
// hubContext.Clients.All.notifyCustomerClientExceptionContact(new CommunicationInfo(newCommunication));
hubContext.Clients.All.notifyCustomerNewInboundSmsContact(new InboundsmsInfo(newCommunication));
Services.Log.Info("Inbound Notification Cerated.");
// Outbound SMS triggered to above Number with following text from MM-STRNDD:
String strdownloadlink = ConfigurationManager.AppSettings["Appdownloadlink"];
strdownloadlink = "<" + "a href='" + strdownloadlink + "'>" + strdownloadlink + "<a>";
CommunicationsLogOutboundRequest communicationRequest = new CommunicationsLogOutboundRequest();
communicationRequest.MobileNo = from;
communicationRequest.Message = "Please download the StrandD App [" + strdownloadlink + "] so we can better assist you incase you need us again.";
await OutboundSms(communicationRequest);
//Return Successful Response
return this.Request.CreateResponse(HttpStatusCode.OK, responseText);
//----------------------------NOTIFICATION INBOUND SMS CODE END-------------------------------//
}
private void LogOutboundMessageToDB(String ID, String Type, String Tag, String Status, String Source, String Text)
{
CommunicationEntry newCommlog = new CommunicationEntry()
{
Id = ID,
Type = Type,
Tag = Tag,
Status = "SUBMITTED",
Source = Source,
Text = Text,
StartTime = DateTime.Now
};
stranddContext context = new stranddContext();
context.CommunicationLog.Add(newCommlog);
//Save record
context.SaveChangesAsync();
}
public InboundsmsInfo(CommunicationEntry dbCommunication)
{
this.Type = dbCommunication.Type;
this.Tag = dbCommunication.Tag;
this.Text = dbCommunication.Text;
}
public InboundsmsInfo(CommunicationEntry dbCommunication)
{
this.Type = dbCommunication.Type;
this.Tag = dbCommunication.Tag;
this.Text = dbCommunication.Text;
}