static void Main()
{
Console.WriteLine("Connecting to Zendesk");
//set up the API
var api = new ZendeskApi("https://greenworkstools1552039260.zendesk.com/api/v2", "*****@*****.**", "713apipassword");
Console.WriteLine("Retrieving List of Fields");
//create an empty list of CustomField types to be populated with Custom Field IDs and Values
IList <CustomField> customfields = new List <CustomField>();
IList <TicketField> allfields = new List <TicketField>();
//retrieve ticket fields from Zendesk
GroupTicketFieldResponse fields = api.Tickets.GetTicketFields();
//populate field list with fields from Zendesk
foreach (TicketField fielddata in fields.TicketFields)
{
allfields.Add(fielddata);
}
Console.WriteLine("Fields retrieved succesfully");
//print fields to make sure list of fields was retrieved succesfully
/*foreach (TicketField fieldlistdata in allfields)
* {
* Console.WriteLine("The Ticket Field ID is: " + fieldlistdata.Id);
* Console.WriteLine("The Ticket Field Name is: " + fieldlistdata.TitleInPortal);
* Console.WriteLine("The Ticket Field Type is : " + fieldlistdata.Type);
* Console.WriteLine("This Ticket Field is Required :" + fieldlistdata.Required);
* Console.WriteLine("Field List Index of: " + allfields.IndexOf(fieldlistdata));
* }*/
while (true)
{
Console.WriteLine("Enter 'search' to search a ticket, 'create' to create a ticket, or 'quit' to exit program");
string task = Console.ReadLine();
if (task.Equals("create"))
{
long?tickettypeid = 0;
bool creating = true;
while (creating == true)
{
Console.WriteLine("Choose type of ticket:");
Console.WriteLine("Ticket form options are:");
Console.WriteLine("1. -- Contact Us");
Console.WriteLine("2. -- Warranty Request");
Console.WriteLine("Enter the number of the ticket form: (1 or 2):");
string tickettype = Console.ReadLine();
if (tickettype.Equals("1"))
{
tickettypeid = 360000343991;
}
else if (tickettype.Equals("2"))
{
tickettypeid = 360000437791;
}
else
{
Console.WriteLine("That's not a valid entry");
}
Console.WriteLine("Enter the email address for correspondance:");
string email = Console.ReadLine();
Console.WriteLine("Enter the Subject for your ticket:");
string subject = Console.ReadLine();
Console.WriteLine("Enter the Description:");
string description = Console.ReadLine();
foreach (TicketField ticketField in allfields)
{
if (allfields.IndexOf(ticketField) > 6 && ticketField.Required == true) //testing using ONLY required custom fields
{
long? fieldid = ticketField.Id;
bool required = ticketField.Required;
string type = ticketField.Type;
string name = ticketField.TitleInPortal;
Console.WriteLine("Enter the value for " + name);
//commented out these lines, as we're just testing fields that are required
/*if (required == true)
* {
* Console.WriteLine("This Field is required!");
* }
* else
* {
* Console.WriteLine("This fiend is NOT required");
* }*/
if (type.Equals("tagger"))
{
Console.WriteLine("This field is a Dropdown Field. Input MUST be a dropdown TAG");
Console.WriteLine("Example: 'tecnical_question' for custom field 'Topic'");
}
else if (fieldid.Equals(360019766211))
{
Console.WriteLine("Already entered email address earlier");
CustomField emailaddress = new CustomField()
{
Id = fieldid, Value = email
};
customfields.Add(emailaddress);
continue;
}
else
{
Console.WriteLine("This field takes a data type of: " + type);
}
var entry = Console.ReadLine();
CustomField enteredfield = new CustomField()
{
Id = fieldid, Value = entry
};
customfields.Add(enteredfield);
continue;
}
else
{
continue;
}
}
//List all the entries to check if values actually got saved and match the correct IDs
//commented out as indexes do not currently match
/*foreach (CustomField fieldlistitem in customfields)
* {
* //increase index by 7, since the first 7 fields are Zendesk system fields, and unimportant to testing
* int index = customfields.IndexOf(fieldlistitem) + 7;
* if (fieldlistitem.Value != null)
* {
*
* Console.WriteLine("Custom Field: " + allfields[index].Title + " Value: " + fieldlistitem.Value.ToString() + " Field ID: " + allfields[index].Id);
* }
* else
* {
* Console.WriteLine("Custom Field: " + allfields[index].Title + " VALUE IS NULL FOR THIS ENTRY. Field ID: " + allfields[index].Id);
* }
* }*/
Console.WriteLine("Testing complete, enter 'q' to quit without uploading, 'upload' to upload ticket, or 'add' to add an attachment");
string quitentry = Console.ReadLine();
if (quitentry.Equals('q'))
{
break;
}
else if (quitentry.Equals("upload"))
{
var ticket = new Ticket()
{
Subject = subject,
TicketFormId = 360000437791,
Comment = new Comment()
{
Body = description, Public = true
},
Priority = TicketPriorities.Normal,
Requester = new Requester()
{
Email = email
},
CustomFields = customfields
};
//create the new ticket
var res = api.Tickets.CreateTicket(ticket);
Console.WriteLine("Uploaded Ticket. Program quits after 5 second delay");
Thread.Sleep(5000);
creating = false;
}
else if (quitentry.Equals("add"))
{
var selectimage = new SelectFile();
selectimage.FileSelect();
Console.WriteLine("Selected File Path: " + selectimage.fileSelected);
if (!selectimage.fileSelected.Equals(String.Empty))
{
Console.WriteLine("Selected Image Path: " + selectimage.fileSelected);
var attachment = api.Attachments.UploadAttachment(new ZenFile()
{
ContentType = "image/png",
FileName = selectimage.fileSelected,
FileData = File.ReadAllBytes(selectimage.fileSelected)
});
var ticket = new Ticket()
{
Subject = subject,
Priority = TicketPriorities.Normal,
TicketFormId = tickettypeid,
Comment = new Comment()
{
Body = description,
Public = true,
Uploads = new List <string>()
{
attachment.Token
} //Add the attachment token here
},
Requester = new Requester()
{
Email = email
},
CustomFields = customfields
};
var res = api.Tickets.CreateTicket(ticket);
Console.WriteLine("Uploaded Ticket. Program quits after 5 second delay");
Thread.Sleep(5000);
creating = false;
}
else
{
Console.WriteLine("No File Selected!");
}
}
}
}
//Search for an existing ticket
else if (task.Equals("search"))
{
bool searching = true;
while (searching == true)
{
Console.WriteLine("Enter the ID to search");
string inputid = Console.ReadLine();
long ticketid = Convert.ToInt64(inputid);
IndividualTicketResponse returnedticket = api.Tickets.GetTicket(ticketid);
//print ticket fields
Console.WriteLine("Ticket Title: " + returnedticket.Ticket.Subject.ToString());
Console.WriteLine("Ticket Description: " + returnedticket.Ticket.Description.ToString());
foreach (CustomField returnedfields in returnedticket.Ticket.CustomFields)
{
Console.WriteLine("Ticket Custom Field ID: " + returnedfields.Id.ToString());
if (returnedfields.Value == null)
{
Console.WriteLine("This value is null");
}
else
{
Console.WriteLine("Ticket Custom Field Value: " + returnedfields.Value.ToString());
}
}
break;
}
Console.WriteLine("Press 'q' to quit search function");
string entry = Console.ReadLine();
if (entry.Equals('q'))
{
searching = false;
}
}
else if (task.Equals("quit"))
{
break;
}
}
}
static void Main()
{
Console.WriteLine("Connecting to Zendesk");
//set up the API
var api = new ZendeskApi("https://greenworkstools1552039260.zendesk.com/api/v2", "*****@*****.**", "713apipassword");
Console.WriteLine("Retrieving List of Fields");
//create an empty list of CustomField types to be populated with Custom Field IDs and Values
IList <CustomField> customfields = new List <CustomField>();
IList <TicketField> allfields = new List <TicketField>();
//retrieve ticket fields from Zendesk
GroupTicketFieldResponse fields = api.Tickets.GetTicketFields();
//populate field list with fields from Zendesk
foreach (TicketField fielddata in fields.TicketFields)
{
allfields.Add(fielddata);
}
Console.WriteLine("Fields retrieved succesfully");
//print fields to make sure list of fields was retrieved succesfully
/*foreach (TicketField fieldlistdata in allfields)
* {
* Console.WriteLine("The Ticket Field ID is: " + fieldlistdata.Id);
* Console.WriteLine("The Ticket Field Name is: " + fieldlistdata.TitleInPortal);
* Console.WriteLine("The Ticket Field Type is : " + fieldlistdata.Type);
* Console.WriteLine("This Ticket Field is Required :" + fieldlistdata.Required);
* Console.WriteLine("Field List Index of: " + allfields.IndexOf(fieldlistdata));
* }*/
Console.WriteLine("Enter 'search' to search a ticket, or 'create' to create a ticket");
string task = Console.ReadLine();
if (task == "create")
{
while (true)
{
Console.WriteLine("Enter the Subject for your ticket:");
string subject = Console.ReadLine();
Console.WriteLine("Enter the Description:");
string description = Console.ReadLine();
foreach (TicketField ticketField in allfields)
{
if (allfields.IndexOf(ticketField) > 6 && ticketField.Required == true) //testing using ONLY required custom fields
{
long? fieldid = ticketField.Id;
bool required = ticketField.Required;
string type = ticketField.Type;
string name = ticketField.TitleInPortal;
Console.WriteLine("Enter the value for " + name);
//commented out these lines, as we're just testing fields that are required
/*if (required == true)
* {
* Console.WriteLine("This Field is required!");
* }
* else
* {
* Console.WriteLine("This fiend is NOT required");
* }*/
if (type == "tagger")
{
Console.WriteLine("This field is a Dropdown Field. Input MUST be a dropdown TAG");
Console.WriteLine("Example: 'tecnical_question' for custom field 'Topic'");
}
else
{
Console.WriteLine("This field takes a data type of: " + type);
}
var entry = Console.ReadLine();
CustomField enteredfield = new CustomField()
{
Id = fieldid, Value = entry
};
customfields.Add(enteredfield);
continue;
}
else
{
continue;
}
}
//List all the entries to check if values actually got saved and match the correct IDs
//commented out as indexes do not currently match
/*foreach (CustomField fieldlistitem in customfields)
* {
* //increase index by 7, since the first 7 fields are Zendesk system fields, and unimportant to testing
* int index = customfields.IndexOf(fieldlistitem) + 7;
* if (fieldlistitem.Value != null)
* {
*
* Console.WriteLine("Custom Field: " + allfields[index].Title + " Value: " + fieldlistitem.Value.ToString() + " Field ID: " + allfields[index].Id);
* }
* else
* {
* Console.WriteLine("Custom Field: " + allfields[index].Title + " VALUE IS NULL FOR THIS ENTRY. Field ID: " + allfields[index].Id);
* }
* }*/
Console.WriteLine("Testing complete, enter 'q' to quit without uploading or 'upload' to upload ticket");
string quitentry = Console.ReadLine();
if (quitentry == "q")
{
break;
}
if (quitentry == "upload")
{
var ticket = new Ticket()
{
Subject = subject,
TicketFormId = 360000437791,
Comment = new Comment()
{
Body = description
},
Priority = "Normal",
Requester = new Requester()
{
Email = "*****@*****.**"
},
CustomFields = customfields
};
//create the new ticket
var res = api.Tickets.CreateTicket(ticket).Ticket;
Console.WriteLine("Uploaded Ticket. Program quits after 5 second delay");
Thread.Sleep(5000);
break;
}
}
//Search for an existing ticket
if (task == "search")
{
while (true)
{
Console.WriteLine("Enter the ID to search");
string inputid = Console.ReadLine();
long ticketid = Convert.ToInt64(inputid);
IndividualTicketResponse returnedticket = api.Tickets.GetTicket(ticketid);
//print ticket fields
Console.WriteLine("Ticket Title: " + returnedticket.Ticket.Subject.ToString());
Console.WriteLine("Ticket Description: " + returnedticket.Ticket.Description.ToString());
foreach (CustomField returnedfields in returnedticket.Ticket.CustomFields)
{
Console.WriteLine("Ticket Custom Field ID: " + returnedfields.Id.ToString());
if (returnedfields.Value == null)
{
Console.WriteLine("This value is null");
}
else
{
Console.WriteLine("Ticket Custom Field Value: " + returnedfields.Value.ToString());
}
}
Console.WriteLine("Press 'q' to quit");
string entry = Console.ReadLine();
if (entry == "q")
{
break;
}
}
}
}
}
