public IndividualTicketFieldResponse CreateTicketField(TicketField ticketField)
{
var body = new
{
ticket_field = new
{
type = ticketField.Type,
title = ticketField.Title
}
};
var res = GenericPost<IndividualTicketFieldResponse>("ticket_fields.json", body);
return res;
}
public void CanCreateAndDeleteTaggerTicketField()
{
var tField = new TicketField()
{
Type = TicketFieldTypes.Tagger,
Title = "My Tagger",
Description = "test description",
TitleInPortal = "Test Tagger",
CustomFieldOptions = new List<CustomFieldOptions>()
};
tField.CustomFieldOptions.Add(new CustomFieldOptions()
{
Name = "test entry",
Value = "test value"
});
var res = api.Tickets.CreateTicketField(tField);
Assert.NotNull(res.TicketField);
Assert.True(api.Tickets.DeleteTicketField(res.TicketField.Id.Value));
}
public void CanCreateUpdateAndDeleteTicketFields()
{
var tField = new TicketField()
{
Type = TicketFieldTypes.Text,
Title = "MyField",
};
var res = api.Tickets.CreateTicketField(tField);
Assert.NotNull(res.TicketField);
var updatedTF = res.TicketField;
updatedTF.Title = "My Custom Field";
var updatedRes = api.Tickets.UpdateTicketField(updatedTF);
Assert.AreEqual(updatedRes.TicketField.Title, updatedTF.Title);
Assert.True(api.Tickets.DeleteTicketField(updatedTF.Id.Value));
}
public async Task<IndividualTicketFieldResponse> UpdateTicketFieldAsync(TicketField ticketField)
{
return await GenericPutAsync<IndividualTicketFieldResponse>(string.Format("ticket_fields/{0}.json", ticketField.Id), ticketField);
}
public async Task<IndividualTicketFieldResponse> CreateTicketFieldAsync(TicketField ticketField)
{
var body = new
{
ticket_field = new
{
type = ticketField.Type,
title = ticketField.Title
}
};
var res = GenericPostAsync<IndividualTicketFieldResponse>("ticket_fields.json", body);
return await res;
}
public IndividualTicketFieldResponse UpdateTicketField(TicketField ticketField)
{
return GenericPut<IndividualTicketFieldResponse>(string.Format("ticket_fields/{0}.json", ticketField.Id), ticketField);
}
public void CanCreateUpdateOptionsAndDeleteTaggerTicketField()
{
var tField = new TicketField()
{
Type = TicketFieldTypes.Tagger,
Title = "My Tagger 2",
Description = "test description",
TitleInPortal = "Test Tagger",
CustomFieldOptions = new List<CustomFieldOptions>()
};
tField.CustomFieldOptions.Add(new CustomFieldOptions()
{
Name = "test entryA",
Value = "test_valueA"
});
tField.CustomFieldOptions.Add(new CustomFieldOptions()
{
Name = "test entryB",
Value = "test_valueB"
});
var res = api.Tickets.CreateTicketField(tField);
Assert.NotNull(res.TicketField);
Assert.NotNull(res.TicketField.Id);
Assert.AreEqual(res.TicketField.CustomFieldOptions.Count, 2);
Assert.NotNull(res.TicketField.CustomFieldOptions[0].Id);
Assert.NotNull(res.TicketField.CustomFieldOptions[1].Id);
long id = res.TicketField.Id.Value;
long idCfoA = res.TicketField.CustomFieldOptions[0].Id.Value;
long idCfoB = res.TicketField.CustomFieldOptions[1].Id.Value;
/* https://developer.zendesk.com/rest_api/docs/core/ticket_fields#updating-a-dropdown-tagger-field
* All options must be passed on update. Options that are not passed will be removed; as a result, these values will be removed from any tickets or macros.
* To create a new option, pass a null id along with name and value.
* To update an existing option, pass its id along with name and value.
* To remove an option, omit it from the list of options upon update.
*/
var tFieldU = new TicketField()
{
Id = id,
CustomFieldOptions = new List<CustomFieldOptions>()
};
//update CustomFieldOption A
tFieldU.CustomFieldOptions.Add(new CustomFieldOptions()
{
Id = idCfoA,
Name = "test entryA newTitle",
Value = "test_valueA_newTag"
});
//delete CustomFieldOption B
//add CustomFieldOption C
tFieldU.CustomFieldOptions.Add(new CustomFieldOptions()
{
Name = "test entryC",
Value = "test_valueC"
});
var resU = api.Tickets.UpdateTicketField(tFieldU);
Assert.AreEqual(resU.TicketField.CustomFieldOptions.Count, 2);
Assert.AreEqual(resU.TicketField.CustomFieldOptions[0].Id, idCfoA);
Assert.AreNotEqual(resU.TicketField.CustomFieldOptions[1].Id, idCfoB);
Assert.True(api.Tickets.DeleteTicketField(id));
}
public IndividualTicketFieldResponse UpdateTicketField(TicketField ticketField)
{
var body = new
{
ticket_field = ticketField
};
return GenericPut<IndividualTicketFieldResponse>(string.Format("ticket_fields/{0}.json", ticketField.Id), body);
}
public IndividualTicketFieldResponse CreateTicketField(TicketField ticketField)
{
if (ticketField.CustomFieldOptions != null)
{
foreach (var custom in ticketField.CustomFieldOptions)
{
custom.Name = custom.Name.Replace(' ', '_');
custom.Value = custom.Value.Replace(' ', '_');
}
}
var body = new
{
ticket_field = ticketField
};
var res = GenericPost<IndividualTicketFieldResponse>("ticket_fields.json", body);
return res;
}
public void CanCreateUpdateAndDeleteTicketFields()
{
// Something seems wrong with the api itself.
Assert.Inconclusive();
var tField = new TicketField()
{
Type = TicketFieldTypes.Text,
Title = "MyField",
};
var res = api.Tickets.CreateTicketField(tField);
Assert.NotNull(res.TicketField);
var updatedTF = res.TicketField;
updatedTF.Title = "My Custom Field";
var updatedRes = api.Tickets.UpdateTicketField(updatedTF);
Assert.AreEqual(updatedRes.TicketField.Title, updatedTF.Title);
Assert.True(api.Tickets.DeleteTicketField(updatedTF.Id.Value));
}
public void CanCreateUpdateOptionsAndDeleteTaggerTicketField()
{
// https://support.zendesk.com/hc/en-us/articles/204579973--BREAKING-Update-ticket-field-dropdown-fields-by-value-instead-of-id-
string option1 = "test_value_a";
string option1_Update = "test_value_a_newtag";
string option2 = "test_value_b";
string option3 = "test_value_c";
var tField = new TicketField()
{
Type = TicketFieldTypes.Tagger,
Title = "My Tagger 2",
Description = "test description",
TitleInPortal = "Test Tagger",
CustomFieldOptions = new List<CustomFieldOptions>()
};
tField.CustomFieldOptions.Add(new CustomFieldOptions()
{
Name = "test entryA",
Value = option1
});
tField.CustomFieldOptions.Add(new CustomFieldOptions()
{
Name = "test entryB",
Value = option2
});
var res = api.Tickets.CreateTicketField(tField);
Assert.That(res.TicketField, Is.Not.Null);
Assert.That(res.TicketField.Id, Is.Not.Null);
Assert.That(res.TicketField.CustomFieldOptions.Count, Is.EqualTo(2));
Assert.That(res.TicketField.CustomFieldOptions[0].Value, Is.EqualTo(option1));
Assert.That(res.TicketField.CustomFieldOptions[1].Value, Is.EqualTo(option2));
long id = res.TicketField.Id.Value;
var tFieldU = new TicketField()
{
Id = id,
CustomFieldOptions = new List<CustomFieldOptions>()
};
//update CustomFieldOption A
tFieldU.CustomFieldOptions.Add(new CustomFieldOptions()
{
Name = "test entryA newTitle",
Value = option1_Update
});
//delete CustomFieldOption B
//add CustomFieldOption C
tFieldU.CustomFieldOptions.Add(new CustomFieldOptions()
{
Name = "test entryC",
Value = option3
});
var resU = api.Tickets.UpdateTicketField(tFieldU);
Assert.That(resU.TicketField.CustomFieldOptions.Count, Is.EqualTo(2));
Assert.That(resU.TicketField.CustomFieldOptions[0].Value, Is.EqualTo(option1_Update));
Assert.That(resU.TicketField.CustomFieldOptions[1].Value, Is.Not.EqualTo(option2));
Assert.True(api.Tickets.DeleteTicketField(id));
}
public async Task CanCreateUpdateOptionsAndDeleteTaggerTicketFieldAsync()
{
string option1 = "test_value_a";
string option1_Update = "test_value_a_newtag";
string option2 = "test_value_b";
string option3 = "test_value_c";
var tField = new TicketField()
{
Type = TicketFieldTypes.Tagger,
Title = "My Tagger 2",
Description = "test description",
TitleInPortal = "Test Tagger",
CustomFieldOptions = new List<CustomFieldOptions>()
};
tField.CustomFieldOptions.Add(new CustomFieldOptions()
{
Name = "test entryA",
Value = option1
});
tField.CustomFieldOptions.Add(new CustomFieldOptions()
{
Name = "test entryB",
Value = option2
});
var res = await api.Tickets.CreateTicketFieldAsync(tField);
Assert.That(res.TicketField, Is.Not.Null);
Assert.That(res.TicketField.Id, Is.Not.Null);
Assert.That(res.TicketField.CustomFieldOptions.Count, Is.EqualTo(2));
Assert.That(res.TicketField.CustomFieldOptions[0].Value, Is.EqualTo(option1));
Assert.That(res.TicketField.CustomFieldOptions[1].Value, Is.EqualTo(option2));
long id = res.TicketField.Id.Value;
var tFieldU = new TicketField()
{
Id = id,
CustomFieldOptions = new List<CustomFieldOptions>()
};
//update CustomFieldOption A
tFieldU.CustomFieldOptions.Add(new CustomFieldOptions()
{
Name = "test entryA newTitle",
Value = option1_Update
});
//delete CustomFieldOption B
//add CustomFieldOption C
tFieldU.CustomFieldOptions.Add(new CustomFieldOptions()
{
Name = "test entryC",
Value = option3
});
var resU = await api.Tickets.UpdateTicketFieldAsync(tFieldU);
Assert.That(resU.TicketField.CustomFieldOptions.Count, Is.EqualTo(2));
Assert.That(resU.TicketField.CustomFieldOptions[0].Value, Is.EqualTo(option1_Update));
Assert.That(resU.TicketField.CustomFieldOptions[1].Value, Is.Not.EqualTo(option2));
Assert.True(await api.Tickets.DeleteTicketFieldAsync(id));
}
public async Task TicketField()
{
var tField = new TicketField
{
Type = TicketFieldTypes.Tagger,
Title = "My Tagger 2",
Description = "test description",
TitleInPortal = "Test Tagger",
CustomFieldOptions = new List<CustomFieldOptions>
{
new CustomFieldOptions
{
Name = "test entryA",
Value = "Test2"
},
new CustomFieldOptions
{
Name = "test entryB",
Value = "test3"
}
}
};
var res = api.Tickets.CreateTicketField(tField);
Assert.That(res.TicketField, Is.Not.Null);
Assert.That(res.TicketField.Id, Is.Not.Null);
Assert.That(res.TicketField.CustomFieldOptions.Count, Is.EqualTo(2));
}
